Menu
For Business Write a review File a complaint
CB Online Shopping Amazon I have Amazon Prime but requested to pay shipping on a return.
Amazon

Amazon review: I have Amazon Prime but requested to pay shipping on a return.

B
Author of the review
6:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On August 10 I purchased a Otherya 56" Roof Rack Cross Bar for $169.90 + tax = $195.39. Shortly after the purchase was made the price was reduced to $129.90 + tax (a $40.00 + tax reduction). I requested the $40.00 + tax reduction from Amazon and that was not possible. The other option was to return what was purchased and request a refund of $195.39 and then purchase the item at $129.90 + tax. When I attempted to return for a refund $195.39 I was advised that I had to pay $24.34 for shipping and my refund would be reduced to $171.05 despite that I had already paid for Amazon Prime ($113.85). Despite extra shipping expenses it has never been easily recognized by customers when items are purchased, and there is strong belief that having Amazon Prime that shipping overall is covered whenever required. Why is this an issue now? It can be noted that I have purchased a scattered item from Amazon over the years and this issue was never known until now and it can possibly have a negative impact on many customers.

Desired outcome: For this refund and return I should not be required to pay shipping. Also 2 questions: 1. Are customers permitted to cancel Amazon Prime, and 2. If customers are permitted to cancel Amazon Prime what refund would be received from $113.85?

0 comments
Add a comment

More Amazon reviews & complaints

  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
    Click up if you have successfully reached Amazon by calling +1 (888) 280-3321 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (888) 280-3321 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number
    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
    Click up if you have successfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-2992 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number
    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
    Click up if you have successfully reached Amazon by calling +1 (206) 266-4064 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-4064 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number 3 3 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number
    +1 (514) 209-0984
    +1 (514) 209-0984
    Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number
    Corporate And Digital Communications
    More phone numbers
  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Amazon Category
Amazon is ranked 1 among 1606 companies in the Online Shopping category