Amazon review: Inability to understand my problem when my refund was refused.

This relates to two separate orders for the Cubot X70. Both orders were made on 8th December 2023. Both orders were for 2xCubot X70

One order was made through account registered to email, bunty.[protected]@gmail.com

Order [protected] amount paid via Visa 4267 was 2x£189.20 =£454.58. Delivery was made onMonday 11 December 2023. When I realised the order the order had, through a misunderstanding, been repeated via my second account registered to mobile number

[protected]. I contacted Amazon customer services. The order number [protected]-348729.for 2xCubot X70 cost £455.18. Payment taken from Visa card 4267

Customer service advised me to hand the parcel back to the courier or return via Royal Mail. The order was delivered on 14th December with one other parcel. I explained to the courier what had happened and asked him to return it on my behalf.

I don't what if there should have been a process which the courier or someone else at the depot should have followed when he returned it to the depot but if there was it did not happen for much to my surprise the parcel, 2 x Cbot X70 were delivered back to me on Monday 15th December.These I returned by Royal Mail who a few days later confirmed their delivery. I was amazed to receive an email stating I would not receive a refund for the returned phones as they had not been paid for. The cost shows clearly on my Credit card statement that payment was made.

I have phoned customer services a number of times without any success. They do not seem to understand the situation. I don't think it is covered by the Amazon ' Script'.

Please resolve the matter or I have to seek legal advice.

Thank you.

Bunty Hines( bunty.[protected]@gmail.com)