Canadian Tire’s earns a 1.3-star rating from 1137 reviews, showing that the majority of customers are dissatisfied with purchases.
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Returns not being honored
Canadian tire stores are not accepting any returns completely contrary to their receipts and customer commitments in which they are committing fraud > by definition "fraud consists of some deceitful practice or willful device, resorted to withintent to deprive another of his right, or in some manner to do him an injury." they are accepting online orders and pickups at their stores, but not permitting any returns of goods therefor no monetary refunds or credits. Essentially they are taking people's money and refusing to honour their part of the contract as explicitly stated on the receipt, online refund statement and their explicit statement validating their claim on the customer commitment statement. All customer service, store phones and client relations reply with "sorry, regardless of what the receipts, etc, say, we will not be refunding anyone until the store closes... Even if they never open normal again? They need to be formally charged as with what is happening with ticketmaster. Consumers have not been formally notified and have been mislead that they can return goods for their monies back, when in fact they cannot.
(not received all correct parts to assemble swing) complaint: canadian tire order number: [protected] fl bluebay swing
Hello there,
I have recently bought a Three seater Patio Swing from a Canadian Tire store in Kitchener, ON. (Canada) Please find below attached Receipt and screenshots of the online order, that I placed.
Somehow, during assembling the swing, we observed that the seat part of the swing was not matching with other parts of swing body. It seems like the part was replaced by some other part, and finally we were unable to assemble the Swing set.
We have made a detailed video of this mis-matching and attached here to the email. Please find the attached video. I kindly request you to replace the part for me as soon as possible. I have mentioned my contact details below in signature section of this email.
I would like to mention that this swing set was a surprise gift for my wife's upcoming birthday, which is on April 13th, and now that is completely ruined just because of this carelessness from your end. I am highly disappointed with unexpected quality of this product.
Please get back to me as soon as possible as I need this replacement and compensation right away.
Thank you.
Sincerely,
Jatin Patel
Cell # +[protected]
Email: [protected]@gmail.com
Placing order
On April 8th 2020 at about 8.00AM I try placing onine order but was not successful . I spoke with your employee the same date on April 8th, 2020 at 10:31 AM
This person was very rude and hanged up the phone. I would like you to review the recording and take action on this employee.
I can be reached on [protected]
K.Ladha
Called # [protected] and on Mavis Road and Matheson.
2 gallon food grade buckets
Hey I purchased 12 two gallon food grade bucket last week.
Today I unboxed them, started washing them out, when I came across 2 buckets stuck together with a freshly chewed piece of mint gum.
Not sure if this was a mistake!
This is my first time ordering online from Canadian tire and having my order shipped to my house.
I don't ever send in complaints but this I made an exception due to the coronavirus that's going around.
I'm not sending this complaint in to receive a return, I just want to make Canadian tire personal aware of this to hopefully stop this from happening again.
My order# [protected]
Thanks
Allowing to many people in the store at a time.
Canadian Tire should be following the best practices of other essential service stores in our city of Hamilton by limiting the amount of people allowed in the store at a time in order to keep the public and they're employees safe.
Online order
I ordered jacket and boots online it said they had like 7 at store I ordered and it confirmed order and took money. I waited 2 days to pick up to give employees time to get it together. I went up there and when got there no order ready had to wait so thought ok will broose around and when came back she said your order is all ready so grabbed it left and when got home only the jacket no boots not happy I drove out of my way to get them basically across town. I called the store he was very friendly and finally got a answer unfortuelly he said they were out. I did not press it as not his problem but as a online business store this is unacceptable. I was never given any indication even when I picked it up that the order was not complete. The employee said my master card would be refunded but that is not what I wanted. I had ordered the hiking boots got confirmed the order should of been there. My pick up order was 2920 and [protected].
Auto service provided was faulty and refuse to complete the job they promised
I brought my 2006 grand vitara in for service because my ABS and ESP lights were on and they run the inspection initially cost me 98 dollars, told me was the rear speed sensor, so I brought my new sensor in for them to install for me and cost me another 138 dollars, it only work for a day then stopped working, I brought the car back in and they told me it'...
The communication attitudes and not familiar with products
This morning I went to the store to buy several different soils to plant. The cashier put the one wrong product code and I found the mistake when the store employee was helping me loading the soil. I returned into the store and they asked me to return the product reciept then buy the correct product. The cashier used their earphone system to ask the staff...
Read full review of Canadian Tirerca 55 inch 4k tv
I went to purchase a clearance RCA 55 Inch 4K television. I was told from an associate that there was no box, and he spent an hour searching for the remote with no luck. I asked to see a manager to sort out the remote issue. Her name was Fayza, and she said she would not give me a remote because it was a clearance item and she would not take it off her...
Read full review of Canadian TireUnsatisfactory vehicle service
I took my vehicle in because the check engine light had come on and the vehicle was running quite rough.Service dept took it in and did an engine diagnosis, told me it was misfiring on number 3 and they needed to replace the spark plugs, which incidently had a grand total of ~35000 km. I asked if they were sure this would fix the problem and was told...
Read full review of Canadian Tireracial profiling
I would like to voice a concern of racial profiling as I was questioned twice on my way out of the vernon store by a teller and than by the over zellous security guard whom both asked to see my receipt for items purchased. As a visible member of the local 1st nations indian band and local businessman whom neither appears to be a criminal nor has ever...
Read full review of Canadian Tiremoney owed for tires.
Good morning, whom it may concern; My name is Blaine Caldwell and I live in Fort Frances, Ontario. I will start by stating I have already opened a complaint on this matter 2-3 times, the first time because I hadnt been able to reach the store owner and it was going on 2 years of trying (literally), and then around a month ago I called customer service...
Read full review of Canadian Tirevehicle service department
on December 23rd I dropped my car off - I wanted the front tires checked for leaks and one in particular was going flat. I asked to be told if they needed to be changed because I was driving home for the holidays and wasn't sure if it was a major leak or just normal air loss. I was called back and told they found leaks in both front tires around the rim...
Read full review of Canadian Tiretreatment of employees
I am writing to you to inform you how displeased and outraged I am with Cranbrook BC Canadian Tires manager Dean Jackson's Interaction with certain employees in Cranbrook BC. Dean has recently made a threat to an employee who put in his holiday time in December for spring break (March)that "yes he can go away on his holiday for 9 days but he may not have...
Read full review of Canadian Tireservice
on jan 13th I went to manning dr store in edmonton because the battery I bought in the manning store was suppose to be warranteed for as long as I owned the car which I do and wanted the battery replaced under warrantee but the service guy who was very rude said he recommend a test but I said no I want the 1year old battery replaced then he said its 2995 to...
Read full review of Canadian Tirecar battery warranty
I purchased a battery Nov. 2017. It is now not working. I do not have receipt. I was told that the invoice shows it was no charge because I still had 1 month warranty left on old battery. The problem is I purchased the battery, went out to parking lot removed old battery and brought it in to the store to get my core charge back. I believe the sales person noticed it was a warrantied battery and changed the invoice to pocket the amount I payed for new battery.
price matching on christmas returns
Hello, on December 22nd I went into the store to buy a Ninja Foodi cooking product. I spoke to several different people as I really wasn't sure of the product and they didn't have all of them on their counter. We discussed the different sizes and prices. They told me that I could exchange the product with the other one (at the same relative Christmas sale...
Read full review of Canadian Tiretoyota corolla 2014 le eco radio complaint while change battery
Respected Sir, I handed over my car for change the battery on 28 september 2019 to above mentioned service center .(invoice [protected] and [protected]) .After change battery i started my car then i noted my sterio was not working and i reported to the same service centre and they checked again then informed me consult the Toyota dealer.Toyota dealer...
employee for online shopping
Called to check when my product that I ordered online was available for pickup. Employee, responsible for online shopping, at the location said they don't have inventory even though I questioned her about the inventory info on their site. As a result the employee cancelled my order, wasn't at my request as the email I recieved said. I called again and...
Read full review of Canadian Tireauto service issues
I brought my Car in for oil channge and to have my headlight replaced on Sat Dec 14th. 10 days later the headlight burnt out so i called to tell them on Dec 24 and they looked up my account and said yes we changed it for you and can you come in on friday Dec 27th at noon. My husband arrived they didnt even look at the car just said light bulb is fine you...
Read full review of Canadian TireCanadian Tire Reviews 0
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Overview of Canadian Tire complaint handling
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Canadian Tire Contacts
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Canadian Tire phone numbers+1 (866) 746-7287+1 (866) 746-7287Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone numberOnline Customer Support+1 (800) 387-8803+1 (800) 387-8803Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone numberCorporate Customer Relations+1 (800) 565-3356+1 (800) 565-3356Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone numberFrench+1 (888) 727-7478+1 (888) 727-7478Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone numberCanadian Tire Roadside Assistance+1 (800) 459-6415+1 (800) 459-6415Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone numberCanadian Tire Bank+1 (800) 226-8473+1 (800) 226-8473Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone numberTriangle Rewards
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Canadian Tire emailscustomerservice@canadiantire.ca100%Confidence score: 100%Supportmastercardcustomerservice@canadiantire.ca77%Confidence score: 77%support
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Canadian Tire addressPO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
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Canadian Tire social media
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Same here, cannot get a refund, just an exchange for the same low-quality substandard item with poor customer service in a nutshell..disappointed and feel for others that have had similar disappointments. Good luck.Be wise to contact the Better Business Bureau...its an option worth reporting to. Best wishes.
Same here. they told me they wouldnt take my stuff back until things get back to normal. I needed that money for something more important. I bought my stuff online and dont see why they cant just recredit my money. Heck I can just drop it off at the curb pickup area. Its 2020, why cant this be done real frustrating.