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Course Hero

Course Hero review: Tutor account disabling 1

K
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5:23 am EDT
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I received an e-mail for a temporary disabling of my account due to unusual activity even if I didn't do any unusual thing on my account. They asked for a video for confirmation of identity. I sent to their tutor support all the details they are asking for yet they still decided to close permanently my account. I had a helpful rate of 93%, yet they still disable my account. I spent hours and sleepless nights just to cater the quality of service to our students. I also had a pending amount of $130+ which I deserve to have it. Every effort should be paid accordingly.

I am from the Philippines and I would like to ask where I could file a legal complaint regarding this matter. This is unjust treatment for employees/tutors. It could have been okay if I didn't provide correct answers to our students but the case is different because I have fully answered and provided quality solutions to our students yet they failed to recognize such effort. I will bring this case to proper authority because this is maltreatment of your employees.

Please tell me in what Bureau or Agency in particular in USA can I send the details of my concern. Anybody who can read this please help me with this matter. Thank you!

Desired outcome: PLEASE ANYONE WHO CAN HELP ME PROVIDE THE CORRECT E-MAIL OR EVEN MAILING ADDRESS OF THE RIGHT AUTHORITY FROM THE USA WHERE I CAN SEND THE DETAILS OF MY COMPLAINT ATTESTED WITH OUR LEGAL ADVISOR. THANK YOU

Sep 18, 2023 8:00 pm EDT
Course Hero customer support contacts
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Kra Malen,

Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with Course Hero.

To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.

All the best,

Support
Update by Kra Malen
Sep 19, 2023 9:27 am EDT

To all tutors who are victims of this Company's SCHEME, please report them to California Labor Commissioner's Office. They have replied to my email and sent me a way to report them.

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K
K
Kurt Col
US
Sep 20, 2023 3:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Kra Malen,

Coursehero also stole my hard-earned wage, and I also reported them to Better Business Bureau.

Please inform me of the updates with your case, as I would also like to file a complaint there.

Thanks.

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