Menu
For Business Write a review File a complaint
CVS Customer Service Phone, Email, Contacts

CVS
Reviews and Complaints

cvs.com

Learn how the rating is calculated

1.3 28 Reviews 3333 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS Complaints 3333

ComplaintsBoard
J
6:58 pm EDT

CVS CVS Pharmacy, Aberdeen Maryland

Last Thursday, , July 1, 2021 my cardiologist was to call in a prescription. On Friday, I went to pick it up. Pharmacy said Dr. did not call it in. Dr. said he did. Called this morning, Tuesday, July 6. they said my script would be ready by 6 pm. Went in at 615, it was not there. Pharmacist said she did not go through todays delivery. This is the 3rd or 4th time this has happened where it has taken me over a week to get my prescriptions.

Read full review of CVS
Hide full review
ComplaintsBoard
K
5:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My mom and I happened to stop at a CVs that we never go to because it is out of our way. Today we had to go buy it so we decided to go in instead of go to our regulars which was out of our way at the time. When we walked into the store I could not believe The condition of the store. There was 2 people at the registers and only 2 or 3 people in the store at...

Read full review of CVS
ComplaintsBoard
M
1:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Prescription calls for Furosemide 20mg tablet 1 daily and as need for 30 days. Pharmacist: Svasankar Beeravail at 3851 N Bailey Bridge Road, Midlothian, Va. filled the prescription for 10 pills instead of 30 as ordered by Physician. When questioned, could not give a reason for this. I am reporting to federal and State. His Licensed need to be removed. He is a danger to patients health and safety

Read full review of CVS
ComplaintsBoard
R
12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS attempting to fill a prescription at CVS #7710 at 100 E Commerce St, Brownwood, TX.

On wednesday, June 23, 2021 @ 2:01 PM DR Tarver sent an Escript for pain medication RX 1174411 to CVS pharmacy, 100 E Commerce ST, Brownwood TX. It is for 60 tablets, a 30 day supply. this perscription was last filled on June 3, 2021 therefore was due to fill again on July 2, 2021. I inquired about it and was told it would be filled on July 3, 2021. I went to the Pharmacy on July 3 and was told they did not have enough product to fill the prescription. This is the second time this happened in a 3 month period. last time I had to wait for it to be ordered then delivered which took 5 days. My pain does not wait I have to suffer until I finally get my medication. This time the pharmacist told me she had 40 pills and I could take those and lose the other 20 because I was prescribed 60. Left with that option and my past experience I opted to take the 40 pills which will give my DR time to re-order the meds. At that point I was informed by the Pharmacist she had no key to the safe. Someone had taken it home with them. She took my phone number and said she would try to obtain a key and call me if she did. I finally got a call and drove back across town and was able to finally get the 40 pills after standing in line at the pharmacy for 1 hour. One other thing worth mention is the fact I have to drive across town to the pharmacy to even get information concerning my meds because each time I try calling some lady finally answers the phone with "pharmacy please hold" and no matter how long I hold she never returns to the phone. So... as of now I am changing my pharmacy from CVS to Wallgreens. My wife uses Wallgreens and never has any of the above mentioned problems and by the way, when I was standing in line for an hour at CVS pharmacy yesterday behind several peopel I heard no fewer than 3 of them state they are also changing pharmacies.

Read full review of CVS
Hide full review
ComplaintsBoard
M
3:06 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To Whom It May Concern July 3 2021 At about 1:15pm this day I was in the CVS store, located at 6516 Landover Road, Landover, Maryland, 20785, store #1489 at the pharmacy waiting on a prescription. I sat down and waited. After about 10-15 minutes I asked the clerk at the counter (name unknown, small African American female) if my prescription was ready...

Read full review of CVS and 7 comments
ComplaintsBoard
J
2:39 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CVS on 1200 HW 35 in Middletown NJ. I have not, not one time refilled my scripts without a issue. The people who work in that pharmacy told me 3 days ago that they needed a letter from my doctor to refill my meds. I spent an hour on the phone with them (From work!) to get it resolved. I gave them my Doctors fax number so they can get the request. Then told...

Read full review of CVS
ComplaintsBoard
M
12:25 pm EDT

CVS Store overall

Store #3096 is not very clean, stuff is strewn everywhere. Most customers waiting at the pharmacy are either picking up a prescription for themselves or a family member. To stand on a line halfway around the store and be inundated with the unnecessary "noise" being pumped from the ceiling is quite frustrating. The pharmacy employees are calling out names of people waiting for prescriptions and no one can hear them over the crap coming out of the ceiling. We are not there to be "entertained", we're there because we have to be, and we can't hear ourselves think!

Desired outcome: Is obvious

Read full review of CVS
Hide full review
ComplaintsBoard
W
12:18 pm EDT

CVS Unhelpful pharmacist

two days ago I received a a auto call from CVS, The call was to remind me that I have two prescriptions due for renewal soon and they are scheduled drugs and require me to have my doctor fax a new prescription. I could not under stand the name of one of the drugs even after listening several times. Today at 11:30 I went to the Main St. Manchester pharmacy to pick up 2 prescriptions. While there I asked the clerk which two prescriptions are requiring a doctors renewal. She could not tell me. I ask the pharmacist, she said she didn't know. I have never had this problem in the past, I feel this person was just being rude. I am 74 yrs. old and have several doctors and numerous prescriptions making it difficult to keep track.
If she lacks the knowledge of what is a scheduled drug I and everyone else should be concerned with her filling prescriptions.
Wayne Rautenberg [protected] I have left CVS in the past and will again if this should continue.

Desired outcome: Demand her to be more helpful and test her knowledge on scheduled drugs.

Read full review of CVS
Hide full review
ComplaintsBoard
K
11:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 24th, 2021 My mother had a surgery. She was discharged late around 6:30 pm doctor had given me written prescription for her pain medication. I was aware that CVS pharmacy where my mom gets her medication closes at 7 pm therefore I rushed to pharmacy and arrived there at 6:45 pm. When I went there there were two customers ahead of me. After me there...

Read full review of CVS and 3 comments
ComplaintsBoard
S
6:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS CVS pharmacy HIPAA violation

I believe that CVS regularly breaks HIPAA laws by reading out prescription names over its microphone in their drive through. I've complained countless times to corporate and nothing has changed. They should do what Riteaide does. Simply ask how many prescriptions are being picked up and leave it to the customer to ask about any medications by name. A reporter could do a great news spot on this. Take a camera through the drive through and video record the employees saying drug names through the microphone. The rest of the drive through may hear this sensitive information, and any other passengers in the car receiving the prescription. CVS needs to train their pharmacy employees, however I've had actual pharmacists at CVS name my meds out loud and they should know better. Shame on them. This has never happened to me at the other pharmacies I frequent. I called in January and February of 2021 and told CVS corporate to get their district managers on this issue. Since then, I've had only one time when my private information was kept private by their employees. If I'm wrong, and this is not a HIPPA issue, it certainly should be. I prefer a pharmacy that takes the utmost care and caution with all of my health information, in every capacity, at all times.

Read full review of CVS
Hide full review
ComplaintsBoard
L
7:54 pm EDT

CVS Linked accounts

For a few years I tried to set up a brand new card that he and I could share the rewards we earn. CVS told us they cancelled his old card and we submitted for a new one with me added and updated information. I started noticing inconsistencies ( missing rewards, strange receipts showing up in new email I provided) so after calling and writing and complaining, I again was told they would purge all info and start again. I did using different contact information and again crossed links with stranger info showing up in our email ( think HIPPA) There was no purging our information as requested. So now we have 3 diff accts linked to us, someone keeps using one of them, my husband debit card linked to it but we can't delete/ edit so rewards going to whomever, still getting receipts in email that aren't ours. It's a hot mess. My husband spent over an hour last week telling them to delete all our information. You guessed it, i went in there today and still has my phone number in their system! we are switching pharmacies and contacting an attorney

Desired outcome: Our information completely purged from the CVS computer system, all emails, phone numbers, reward card and debit cards, everything

Read full review of CVS
Hide full review
ComplaintsBoard
B
5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The store in Hazard, Ky (the first store) does not answer the phone. I have been put on hold everytime I call. Today takes the cake. I tried multiple times to call, sometimes waiting 30 min at a time. All toll I was on hold today for 3.5 hrs. I live 20 miles from the store and I have severe copd so it takes me quite an effort to get to the store for my...

Read full review of CVS
ComplaintsBoard
K
7:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was on hold for over 20 minutes trying to ask the pharmacist a question. I never did get to speak with the pharmacist. I asked if there was a problem and was informed that they are understaffed due to the closing of a local privately owned drug store in our area. It seems that CVS Bessemer City, NC has been overwhelmed by new prescriptions from people who...

Read full review of CVS
ComplaintsBoard
L
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Returning glasses (cheaters)

I bought at pair of glasses while helping my parents move and when I got home to Bellingham Washington I tried to return them as they were the wrong strength. I went to the CVS Pharmacy in a Target. I was told the the systems are completely different and they could not help me. And that the closest CVS that I could go to is in Everett. Which is an hour away. The glasses are almost $30, so not worth it to drive an hour. What do I do? Ship them somewhere?

Desired outcome: I would like a refund for the glasses.

Read full review of CVS
Hide full review
ComplaintsBoard
F
2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wen to CVS yesterday to pick up a few items. The employees who work at this store are very unprofessional. The lady (name I did not see) and the man (named Christopher) were discussing his relationship issues in a very inappropriate way. The lady was trying to get him to date his sister - showing him photos, etc. They were discussing inappropriate video...

Read full review of CVS
ComplaintsBoard
R
2:49 am EST

CVS $5.00 monthly charge to my credit card

Please cancle this, i no longer use cvs. ron baranowsky [protected] [protected]@hotmail.com citi bank credit card ending in 7468

Desired outcome: cancel auto debit.

Read full review of CVS
Hide full review
ComplaintsBoard
R
6:32 pm EDT

CVS Lack of service at pharmacy

On 6/25/2021 I was discharged from Lehigh Valley Hospital for kidney Surgery, when discharged the doctor issues 4 prescriptions for pain, frequent urination, swelling, possible infection. My wife took the 4 prescriptions to our usual CVS on Easton Ave in Bethlehem Pa 18017. She was told she (Pharmacist) is busy and cannot fill the prescription now and she could come back tomorrow. My wife pleaded that I had just got out surgery and am in extreme pain and the person said that they will fill one of the 4 prescriptions and asked my wife to choose one of the 4 to be filled in an hour. I need all 4 immediately for all the related issues and to ask my wife to choose one of the prescriptions is ridiculous. I cannot fathom this inability to understand the necessity, and I understand you can get busy but to delay necessary drugs to take after a surgery that day, and then to ask my wife to decide one of the four prescription is inexcusable. I have been a CVS custom my entire life as I am sure my records reflect. Please contact me about this. Randall Miller 2873 Brandon Rd, Bethlehem [protected] [protected]@gmail.com

Desired outcome: policy change, discipline, retraining on prioritizing, etc

Read full review of CVS
Hide full review
ComplaintsBoard
T
5:35 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I moved to this address 5 years ago and began using this particular CVS due to it's location. The service I receive at the pharmacy continues to be slow and rude. Today, 6/25, after spending the day in the ER, I was given 2 RX's to be filled. I went to my closest CVS and waited in line inside the store almost 30 min. just to drop off my RX's. There was 1...

Read full review of CVS
ComplaintsBoard
D
10:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy conduct and pharmacy rudeness, not filling rx.

June 23, 2021 Cvs pharmacy store #3767 on Cleveland hwy. Dalton, GA 30721.
Been using CVS for 20 + years. Service in the last 2-3 years has gone down hill.
Different employees in there everytime I or family member go there.
Worked in medical field, Med. Lab tech for 40 years. Been with the same practice/group of Dr's for 35 years. Pediatric group of Dr's and Nurse practice.
Went to pickup rx for daughter sent in at noon, wasn't ready 20 minutes more, this was at 4-5 pm. Also one of the dr's called in antibiotic for me for sinus infection. Was told they didn't have one for me, explained to 2 different techs that it was left on voicemail at 9-9:30 am. They said no voicemail for Cephalexin but call for Celebrax. And tried to explain the difference to me! DUH!
I'm not stupid. Explained that that wasn't called in by Dr. S, that it was abx.
Pharmcist came to driveup window, explained to her what was going on and she said it was illegal for peds dr to treat adult person and she wasn't filling it for me. Then she hung the drive thru phoneup on me! Was told to come back for medrol dose pack for daughter, they didn't have it on record either! This happens all the time!
So I call dr's office and speck to nurse, she calls them at CVS and pharmcist tells her it's illegal too. Guess she has law degree too?
Refused to fill all rx from the office for daughter and myself.
Spoke with dr's and nurse practice next morning and they all state that they are licenced to treat all age groups with any medicine they are comfortable with rx. Dr treats employees all the time for YEARS. Peds' dr are general practice dr's with speciality!
I am very upset with this store and will be moving ALL FAMILY rx for myself, husband, and family, grandson, everyone. I have heard numerous complaints about this store.
Also daughter was in store several weeks ago and someone passed out, the same pharmacist and a Nurse? that was giving shots didn't know what to do. My daughter stepped up and told them what should do and to call 911!
How sad. A teacher had to instruct their staff! I won't be using them or my family anymore and I'm not one to complain alot, been very patient with them over the years but this the last straw.

Desired outcome: changing pharmacy, need to educate employeees on rudeness and laws.

Read full review of CVS
Hide full review
ComplaintsBoard
V
7:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

incident/injury happened June 16, 2021 TVR (95) : [protected] if this is my number... I went for a Tetanus shot, but the Pharmacist convinced me, that I could have my Pneumonia shot at the same time, so I agreed. He had me seated, and while he was standing, he gave me his first shot instead of the deltoid muscle, right under my humerus (shoulder) bone...

View 0 more photos
Read full review of CVS

CVS Reviews 0

Looks like CVS has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent CVS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy - wrong prescription filled was posted on Sep 17, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3361 reviews. CVS has resolved 283 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
2510 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.