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CVS Complaints 3333

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B
2:31 pm EDT

CVS CVS Pharmacy 20345 Old Cutler Rd Miami, FL 33189

Drive through service is slow (25 minute wait today), orders incompletely filled and technicians rude and uncooperative. When I asked to speak to the manager, the CVS employee said there as no manager at the store, when I asked for the name of her boss she refused to answer.

Earlier this year, I waited in line 37 minutes. When I finally pulled up to the window the CVS employee said the pharmacy was closed, also refusing to provide the manager's name and slamming a roll-down window shut.

Desired outcome: Replace staff with competent and courteous employees.

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1:13 pm EDT
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I had my doctor call in my prescriptions for diabetes. I needed both oral and insulin. I'm not in the pharmacy industry, but I know that if you need insulin, you will need a syringe or a needle for your insulin pen. I picked up my oral medication and my insulin was not ready. I called in the next day and they told me my insulin was still not ready but my...

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C
2:47 am EDT

CVS Carepass program

I want to cancel the Carepass program. I have been unable to do so and on line advice states that this is a hoax. I do not want to pay for it and you do not have my permission to charge my credit card. My CVS Extra care number is [protected]. Please confirm that cancellation has been process by return email.

Carole Newman
[protected]@aol.com

Desired outcome: cancel carepass program immediately

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R
8:00 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

CVS No one answering the phone in your east palatka pharmacy

I waited the first time for anyone to answer the call for 28 mins. And then disconnected. The second time I waited 17 mins and hung up as I was so distraught. After 20 mins I called again and waited 38 mins. For the phone to be answered by someone in the pharmacy. When the lady answered she said can you hold and before I could say a word I was on hold. When she came back I told her she could just keep my prescriptions as if they had no more respect for their customers then not to answer the phone or ask me why I was upset then they could keep their prescriptions and put them back the bottle they took them out of andi hung up. I am leaving my subscriptions at your pharmacy and will not ever step foot in your store again. I am going to a pharmacy that can answer the phone and help people when they come in. This is a troubled store. I know one pharmacist quit that was of the most personable and helpful associates you ever had there. So I will not be back and will tell my friends and family not to go there as it is a troubled store where they'd do not care. I will go out of my way by 8 miles one way to visit another pharmacy. And hope that a new one will open in my area.

Desired outcome: I do not care what happens to your store as I have had to many bad visits there.

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9:36 am EDT

CVS CVS - G St in Philadelphia PA

Hi,

I filed a complaint like a month ago about a disrespectful phone call. I do not remember the date but the previous complaint had the date and time.

I never received any updated/apologized from your company.

Mr. Drew (pharmacist/assistance pharmacy) was in charge of the pharmacy that day. During the call he treated me disrespectful and racism telling me if I can speak English to him (twice) and the only 2 words in Spanish was my 2 last names. He was paying too much attention to my accent and not to the words. This is a racism behavior. He did not deserved to be in charge of a pharmacy if he is not able to "tolerate" accents. This is my observation.

This location is primary Spanish speakers consumers and I worked with disabled person that are not able make a phone or have to internet to file out a complaint. I am advocated for me and for my clients.

I really will appreciate a call from your company.

Desired outcome: I requested an apologized from Mr. Drew in my other complaint. It can be in writing or a phone call

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6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Cvs is closing early

I am getting quite Fed Up. On Saturday March 20th 20/20 I went to the pharmacy and they were closed 15 minutes early. I pulled up at 5:45 and all the windows were closed which means they probably close earlier than that because no one was in there and the windows were closed. Then on Sunday March 21st at 5 48 p.m. I pulled up again and they were closed I work and need my medication and they obviously are too busy trying to get off early that they could care less. Shame on you CVS

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5:01 pm EDT
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CVS Store

The Palmetto store is dirty, no wipes for carts, floors and counters dirty, shelving messy. You want to get out as quick as possible. The help does not care, carts out in the parking lot.. No wipes . Dirty entrance and floors thru out the store were nasty. I could not get out fast enough. Went across the street. Spent 140.00. I will never go to a CVS again..

Desired outcome: Clean up your store

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4:06 pm EDT
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Dear CVS: (Your) our values: Innovation, Collaboration, Caring, Integrity, Accountability… "Two Out of Five Ain't Bad" I have been a loyal CVS customer for 40+ years. April 2020, during the shut-down of the COVID-19 pandemic I purchased Mucinex from your store in Wixom, MI. Realizing immediately afterward that I had bought the wrong Mucinex product, I...

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1:55 pm EDT
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I went into a local CVS and just needed assistance on a gift card I had purchased one for my sister on her birthday and she had thrown away receipt I came into the store and asked to speak with the manager all I needed was for her to pull up my transaction with my debit card information and she said she couldn't go back further than a week for my...

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10:11 am EDT
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You should really close this location, so many drug store in the neighborhood that have merchandise to but, in this store 90 per cent of the time shelves are empty, the management is a disgrace, that namham could not manage a child's toy chest, even though this location is on my corner, I am done been trying to get something here or get a bit of customer...

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E
7:28 pm EDT

CVS Medications

My sister is a senior in Tewksbury, MA. The CVS on Main Street has been very abrupt to her on many occasions. One clerk asked if she planned to camp out at the store. We are old, we need our medications, but we do not need grief picking them up. She went to pick up a prescription and was told that it was too soon and if she wanted it she would have to pay 26.00. Then when I called to complain I was told that it was a mistake, and she should come back for a refund. I sent her back, she had what was left of the prescription in a bottle and the clerk made her surrender the medication for a refund! When you call, the phone system is miserable, and you have to follow endless prompts to speak with a customer service rep... CVS sucks!

Desired outcome: Staff should be trained to be kinder to elders

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3:10 pm EDT
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CVS Pharmacy manager Tammy

I have been a customer over 10 years or more and I have never been treated so disrespectful and have had the worst customer service ever Tammy, she gets complaints all the time from other customers their is a line of people Trying to Ask The manger of the store to do something, yes 2-3 people making COMPLAINTS at the same time, The manager at the store said that the pharmacy is separate from the store, and she can do nothing, Very Sad, I will be leaving if something is not done, 3-4 hours just to fill 88 pills, " This Is Ridiculous " and Very unprofessional

Desired outcome: For this Nonsense to not happen to not have to wait three hours to get my medicine field

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12:37 pm EDT

CVS Returns, pricing

I purchased Maybelline concealer about a week ago, using a coupon from the app. Realized the makeup was the wrong color I tried to exchange it at the CVS #2959 on Endicott St in Danvers MA. It was unopened, had the receipt, and was told it has to be a full return and the price would increase as I could not use the coupon. All I wanted to do was exchange it. The return policy for your company is horrendous! Had another incident last year trying to exchange a CVS brand product (women's protective pads) and the had the same experience. I will not be purchasing anything from CVS beside my prescriptions.
Also, you price gouge. Pricing on the same brand items, Dove body scrub, body wash, Premiere protein shakes are outrageous! $3-4 over the same items in Walmart!
Work hard for my money and wont be wasting at CVS!
My card # [protected] so disgusted

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J
8:55 am EDT

CVS Bilingual directions

Hi,
I work at a doctors office in Boston, MA and we are constantly receiving prescription request with bilingual directions. This does not seem safe, due to the fact that not all employees are bilingual. Can this please be addressed?

Thank you

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10:26 pm EDT

CVS Discrimination

I was yelled at by a CVS pharmacy manager because my new primary doctor electronically sent over about 13 prescriptions. At first, they ignored that the Controlled medication prescriptions came in. Then I was told I needed A Narcon Prescription and she wanted all my medical history, I guess since 1991, which was when I started seeing doctors regularly.
On the next visit, my spouse went to pick up my HIV medication which had a $30 copay. Someone took their key and override the price to $90. I never got the money back. I had just come back from Being in San Diego for 3 months. I had come in touch with three different pharmacists from CVS while I was there. They were polite and nice and didn't hassle me about anything. Prior to leaving for San Diego, I lived in Wilton Manors Florida Some night pharmacist named Richard down out refused to serve me the HIV medications I was messaged to come to pick up, He then called the police on me for no reason but for sticking up for myself. Something wrong with the Florida CVS crew. Oh, the manager in the Boca Raton store I paid $90 on a $30 copay, her name was Alison. The prescription was for Symtuza. MY name is Seth Solomon [protected]

Desired outcome: I would like to see both Alison and Richard fired. One stole and the other called the cops when all I did was go pick up my meds including my HIV MEDS

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5:34 pm EDT

CVS Covid !9 testing

My wife and I had appointment for Covid test
at CVS on West Esplanade and Chateau Blvd. Kenner, La.
Both of us arrived but I was not on list for test.
I showed my confirmation number and response from
CVS for that location and time.

Pharmacist refused to follow up to determine why
my name was not listed however my wife was scheduled.
Very poor service indeed. Transfer all of my prescriptions to Walgreens at Chateau Blvd. Kenner, Louisiana

I am going to file this complaint with the Louisiana Pharmacy Board.

Carl W. Mixon
[protected]@mixon.net

Desired outcome: transfer my prescriptions immediately

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8:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS staff

My complaint is with the CVS, 423 West Broadway in South Boston MA 02127. Cannot reach Pharmacy by phone. Put on hold for hours. I missed my medication twice because of this. I am a Senior and my medication is very important to me. Please do not tell me this is due to the virus. You can reach me by phone [protected] or [protected]@aol.com. thanks

Desired outcome: please reply

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12:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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CVS Manager Chuck Anonetti has refused to address the disgusting homeless encampment in his parking lot of the cvs. Numerous attempts have been made in person for him to deal with the issue, but after a year or more the problem is at its worse! Our children are scared to walk to the store because of the people "housed" there. This is vile, disgusting and...

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6:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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On March 13th, 2021, around 4:45 PM I went to the CVS location at 24 Mamaroneck Avenue, White Plains, NY to pick up my prescriptions. I saw that they were extremely high in price in which I told the pharmacy tech who directed me to his colleague. When I went to her for help, her demeanor was very off-putting and she wasn't pleasant to deal with. She made an...

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12:30 pm EST

CVS Pharmacy structure

The Harrodsburg Kentucky location has to be the most unorganized pharmacy I've ever dealt with and unfortunately I have no other option or location to use. Any direction they are given like not to fill a prescription or that you no longer need that prescription must fall upon deaf ears because the directions they are given are never followed. If they are understaffed then get them help ! Please ! Prescriptions are never filled at the time they are supposed to be and I've never seen a pharmacist not on the phone . Pharmacists should be filling scripts not taking orders and working the drive thru !

Desired outcome: Someone organize this location !

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy - wrong prescription filled was posted on Sep 17, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3361 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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