eDreams
Reviews and Complaints

Booking Reference: [protected]
Return flights:
Edinburgh to Pisa (Ryanair) - 3rd July
Pisa to Edinburgh (KLM) - 10th July

Notification from Ryanair on 11 June 2021 that the flight from Edinburgh to Pisa had been cancelled. Received email on 18 June refund had been made to the original payment source - E-Dreams.
Also looking to cancel return flight.

Edreams PO BOX 5238
Opodo Waterfront Code 80401
Hammersmith Embankment Diani Beach
Chancellors Road Ukunda
London Kenya
W6 9RU email; [protected]@gmail.com

Re; Illegal Entry Into Bank Account & Refund:

BOOKING REF; [protected]

February 8th 2021

Dear Sir or Madam

My only aim in life now is to get some answers from you, My first letters regarding my complaints all got returned as the office in London closed down. It is impossible to get answers as you have to have a masters degree in maths and physics to navigate your site. Slightly different when you are taking money!

OK, my first complaint is nearly three years old and l still have no answers from you. I booked via my debit card two tickets to fly from Mombasa to London Heathrow for a Christmas family gathering, one ticket for myself and one for Mrs Franca Marino. Unfortunately, one member was taken seriously ill and we had to cancel our flight. I understand that you have to charge a cancellation fee, which l was told was 20%. When l received my refund you had taken in the region of 43% l never got an answer as to why the difference.

With this same booking, again l remind you was paid for from my Lloyds Visa Card. A few days later l noticed from my online banking that someone in your company had re entered my account, without my knowledge or authorisation and removed two amounts of money. I informed my bank and was told that this was paramount to THEFT. I managed to contact you and inform you of what had happened and you did refund the smaller amount of the two taken.

To this day I have never been given an explanation or an apology for what you did, and when l am back again in the UK l will take this matter up with Lloyds bank to do my utmost to have you investigated and if possible summoned. This was an illegal act on your company and l need answers as if this is a regular act that you carry out on all of your clients.

Now my second complaint is regarding a refund on a flight from Entebbe to Mombasa on the 8th October 2020.
We were both on lockdown in Uganda for eight months and wanted desperately to get back home to Diani, in Kenya. I kept a careful eye on as to when the Entebbe airport was due to open. After a few weeks a notice appeared that the airport was to open on the 1st October 2020. So, to avoid the rush at the airport l bookend online with you, two tickets to fly from Entebbe to Mombasa on the 8th October, one for myself and one for Mrs Franca Marino.

I paid online the sum of £309.74, but two days after booking and you taking my money, you cancelled the flight. Why we don't know as no explanation given. After months of trying to navigate your site and getting nowhere, l contacted Kenya Airways and they told me that you still had my money not Kenya Airways.

I am told to wait up to six months for my guaranteed full refund as l took out extra insurance to cover this, but l am still waiting with no idea when l am getting my FULL REFUND back, pleased when you place it back into my Lloyds debit account, l ask you NOT to take any money out like before, and please don't forget to add the interest accrued.

You take my money within seconds, you take my flight booking within seconds and yet you expect me to wait half a year for it to be returned.

Letters to Kenya can take weeks to arrive so please use my email address. I need answers not excuses, l need honesty not lies, and l need answers before the end of the year.

Regards

Jeffrey Wormsley (Mr)

I can not claim the refund from the airline directly and eDreams is less than useless.
Their chat robot Kris is limited in its abilities and when you eventually get to chat with an agent, Kris takes over and asks you to wait another 15minutes before he hands you over to an agent. Only 30 minutes pass and nothing this has been going on for over 2 hours now and its unacceptable incompetent and this company should not be allowed to do business.
I will never ever do business with them again and will never recommend them to anybody. There are many that are far more competent online travel agents to do business with.
Stay away!

We saw a tickets Deals for Swoop Airlines with free Carry-on baggage on eDreams website. We booked seven tickets.

We received the tickets confirmation email from eDreams not mentioned about while Airlines indicating no Carry-on baggage.

We chat and contacted customer support service. First they agreed to allow only one bag and submit Invoice.

When we asked clarification about per ticket and pre approve the price quote, they revert back and said its not eDreams fault.

On June 22nd 2021 I bought round trip tickets for two from Denver to Las Vegas through Edreams. Because the tickets were not confirmed for three days I had to go somewhere else to book the tickets since I was running out of time. After three days they confirmed only the tickets to Las Vegas but not the return tickets which is worthless. I have tried to communicate several times but I get no response. Edreams owes me a full refund.

Recently purchased plane tickets + flight cancelation insurance via edreams reference [protected] for flights with Swiss. Flights were cancelled months before the actual flight schedule. While contacting edreams every day over the phone @ +[protected] Edreams shared that they can't refund the money as the airline did not refund them. Called Swiss representative at +[protected] they shared that they never logged a refund request from edreams. Edreams are thiefs, they take you money for plane tickets + insurances and don't refund you when flights are canceled by the airline. Edreams latest comments were, airline (Swiss) is lying to you. Now stuck with no money to buy new tickets.
Called edreams several time and every time you call edreamsyou need to re-explain the situation as there is no records of your previous calls or complaints or refund issues. PLEASE HELP YOURSELF AND DON'T USE EDREAMS.

Edreams is a fradulent lier company. Edreams sold me extra baggage for my flight ticket but the operator of the flight says that there is no such a purchase. Edreams stole my money this way. For the last four weeks I am trying to make edreams understand the problem but it plays with me and there is no solution. I understand that edreams does not have a concern like finding a solution. Edreams is chaotic.

I booked a flight on this site back in September 2020, which was cancelled due to COVID. The status of my refund according to their website says it has been refunded by the airline and is waiting to be transferred to my credit card account, but 9 months later, it still has not. I've tried calling, emailing, everything but no answers or real people to talk to. This seems to be a recurring theme with eDreams and I don't see how they are allowed to keep operating at this level of scumbaggery. I want my money back which I'm rightfully owed!

Hi. I have had an telephone customer servicr agent who cancelled my flight by error and are refusing to refund me. I raised a complaint with their call quality department but they refuse to accept the error and do not want to refund me. I always get put through to a call centre in india who are not helpful.

I spoke to another agent to request the data they hold on their system including the call that was being listened into who has refused to provide the information and just put me on hold for a very longtime, he also refused to provide his name and the reason being is that this is confidential

Reference number7258942892, Booking Cairns-Brisbane, Mon 20thSept 2021, Brisbane-Cairns Fri. !st. Oct 2021, for Vannan Fay, Adult, Aidan Fay, Child, Riley Fay child. Paid and quoted full price $1189.29 which has been paid in full. Now we also have a payment that has been taken out our account for $964 Attachments 2021-SAL7-[protected].pdf which i dont understand. please can you help me understand this, Kind regards, Jeanette Fay

I booked a flight brisbane to bundaberg on 25th may. EDREAMS booked 2 flights to brisbane and one brisbane to bundaberg. Iwas charged for 3 flights and complained on the 26th with a case no:2279604. They sent me a printout of the charges for the one flight to brisbane and thats it. I have emailed that many times and had heaps of messages from them to upgrade and motels and car deals. I have even emailed the ceo with no response. I am well and truly over this and going to take it consumer affairs if i dont get my refund of $293.00 witch doesnt even include their $40 fee. I better get a response as this is REDICULOUS.

After countless hour of search on the e dreams site, I finally found the flights that suit my vacations plans, I bough two tickets for me and my girl with a with a big smile in my face. At first it seem weird that they send me and Email saying the confirmation of the flight was not completed, but seconds after I received a second one telling me everything was Ok. They also ask me to download the e dreams app for an easier understanding of the proceses and status of the entire trip. I was thrilled to see everything was confirmed, all green lights. The day of the flight came and as I was looking for my flight to make the web check in, I noticed I couldn't find It so I dig deeper, it turns out the flight was cancelled and no one told me a thing, no emails, no app. Imagine de terror of having a hole vacation plan crumbling before your eyes. I contact the help center via chat and It didn't help at all, the machine said I was getting an email with a solution that never arrived, so I had to make a 30 minute long distance call to England, it turns out the flight was never confirmed and the app and mail were wrong, never the less they charge the whole thing to my credit card. Their only solution was to refund my money (10 day wait) without taking a bit of responsibility for the disaster. Its awful to loose my vacation and money, covid testings and appointments in NY. Im so disappointed that id like to file a formal complain either here or on some international agency. Attached you'll find the Emails, confirmations and app screenshots.

Please be aware!

they stole money from me.

I booked a flight for myself and my family to fly from Washington CD to Las Vegas via Chicago on 16th Aug 2020. The flight was cancelled by the airline due to Covid. It has been now nearly one year and I have not received a refund yet (£475.40). I wrote five times to eDream to enquire and received two responses. The second and last response was dated 10th Feb 2021 and read as follows: "Apologize for the inconvenience caused. As we cross-checked your reservation, we can see that refund request is already raised and it is pending for airline authorization."
I would appreciate your help here. I do not think I have been impatient.
Many thanks.

I made flight reservations through Edreams on May 25, 2020 for a roundtrip from Tampa (TPA) to Ft Lauderdale (FLL) for December 2020...Silver Airways going and American coming back. My card was charged separately for the flights on May 26...$105.67 by Edreams and $50.10 by American.

eDreams booking reference is [protected]. On November 11 2020 I was informed that my booking was affected by an airline schedule change...Silver Airways cancelled my flight on December 1.

After informing eDreams that the event I was attending in Ft Lauderdale was cancelled, they were supposed to cancel the return flight on American (which they did not do). I received a message from American a couple days before my booked return that it was almost time to check-in so I called American directly and cancelled. At that time i was unaware that the American charge was separate from the eDreams charge so American said to recoup my funds from eDreams.

I filed the refund request on eDreams website and waited and waited and waited for refund of both charges which hasn't happened even though their site says that my request has been "processed".

Hope this is enough information to clarify the dispute and receive my refund.
Thanks
David Couture

We booked a flight through eDreams from France to Portland, OR, scheduled for July 2020. The flight was cancelled by the airlines and we were notified of that by eDreams on July 8, 2020. We were told a refund would be forthcoming. I have contacted eDreams numerous times (via website/chat and by phone) and been told my refund is being processed. I have also been given wrong information about when I would see the refund; how I could contact someone to discuss the delay; etc. It is nearly 11 months since the flight was cancelled and we still have no refund and now I can't even get in touch with eDreams via chat--only receiving an automated message that my refund is in process and nothing else can be done. Now, the EU specifies refunds must be processed within 7 days so I don't believe for a minute that this is an issue with the airline; it is squarely on eDreams.

Flight was cancelled by airline in April 2020 due to COVID. More than a year later, after numerous requests and promises, this $3000 refund has still not been provided by eDreams.

In addition:
- Call center puts on hold for 20 minutes, then disconnects the call
- Chat service unresponsive
- Emails sent about refund status are not only false ("refund has been issued") but full of spelling errors

My flight was cancelled a year ago(May) and I raise a refund request last year in June. This year March a representative told me that they have my money refunded from airlines, and planning to refund within 1 week. Made many calls after that but they always come up with an excuse.
My booking id is [protected] and I paid € 1, 227.34.
Airlines - Etihad Airways

Hi Edream,

Please clarify the transaction as in photo attached. i did not do any transaction on the date.

Looking forward to you reply ASAP. You may contact me at [protected]@gmail.com

BR
azmieyy

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: Book a return ticket to Lisbon but unfortunately part of the booking was not confirmed and eventually then eDreams cancelled my return flight but not the outbound flight to Lisbon.
I have tried to explained that if they can't give me my return flight I need a refund of my booking as we can't no longer go to Lisbon .
They have refused to refund me my outbound flight as they said this was confirmed despite the return flight being decline .
They only want to refund me the return flight ( with wiz air ) but not the outbound flight (easyjet ) .
EDreams is forcing us to accept part of the booking and we can not accept this.

It occurred on: 2021-04-27

This meant that Instead of s return flight we are now left with part of the booking which is single flight no return

We need refund of all the booking ( not just part )as they didn't give us what we have payed for which was a return flight to Lisbon from Lutton
When we book this on eDreams they have taken the full payment for the booking ( return flight )

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Ana Bras

Booking Reference [protected]
EDreams booking

53 Quayside Way,
Hempsted Gloucester
Gl25ex