FedEx’s earns a 1.4-star rating from 1782 reviews, showing that the majority of package senders and recipients are dissatisfied with shipping and delivery services.
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My package still hasn’t arrived
It was shipped from Kentucky, to Mt Juliet Tn, back to Kentucky then to Nashville TN and then to Ocala Fl then To Fort Myers where it was then sitting, somewhere. I was told on three different days to be home. Truck shows up, driver said it’s not here, it’s supposed to be but not. Drivers leaves, I called in several times. It will be there today, it’s on another truck. I sit, nothing. Next day, I sit, cancel my appointment, nothing. I’m sitting outside waiting, I get another text, package out for delivery, customer not available or business closed will attempt again tomorrow. Omg, I’ve been sitting here for three days waiting. I never left, I have cameras in case I’m not outside.. I called the office back and I just get it will be there between 9-10 am, we’re sorry. That’s not cutting it, To lie about me not being home, to shuffle my package all over the US and then make me feel like it’s my fault I don’t have it! Come on, I’m done with FedEx! I’ll take all my business to UPS! I might pay more but I get my stuff! I’ve lost more than money waiting on Fed Ex, you stole my time for which there is no amount of money to satisfy me!
Desired outcome: Refund and letter of apology!!
DID NOT receive package
According to FEDEX my package arrived at my address at 1:47 PM 22 October, 2022. At my address of 3655 CHESTNUT DR. APT B8, DORAVILLE GA 30340.
My friends and I were outside the whole afternoon from 1 PM to 4 PM! NO FEDEX delivery truck showed up! THE ONLY one that showed up as usual was the U.S. Postal Service mail carrier at 4 PM. I DID NOT RECEIVE ANY PACKAGE FROM FEDEX! EVEN THOUGH THEY CLAIM PACKAGE WAS DELIVERED!.
Tracking # was [protected]
WHERE IS MY PACKAGE?
Desired outcome: I WOULD LIKE MY PACKAGE!!!
Delivery
There have been numerous instances where FedEx has flat out lied about delivery attempts to my address. Not just with one order or two orders but with three orders! And lying about all three delivery attempts. Most recently I received a notification today that a third delivery attempt had been made on one of my orders and nobody was available to sign which is a bold-faced lie.
They also indicate they left a door tag. And of course there's absolutely no door tag anywhere! Moreover I have a ring doorbell that records every single person driving into my driveway and coming to my front door. There's absolutely no record of anybody ever coming to the door during these times that they claim they've made a delivery attempt. So not only did nobody attempt to make a delivery , they didn't even drive into my driveway or pull up in front of my house!
These drivers should not be able to get away with this! I don't know why they're doing it if they're running late on their route but they are blatantly lying about delivery attempts meanwhile I'm running the risk of having my order return to the sender. It is simply outrageous!
Desired outcome: Manager of this route needs to take this up with this repeat offender. This driver who is repeatedly and frequently lying about delivery attempts.
Damage Item Reembursement
I used Fedex for a delivery of a package that had $100.00 Insurance on it.
When the package got to destination, it was all broken in many many pieces, although i had many posting on it of FRAGILE. It was two pieces of glass.
I had to reimburse the person for the total amount that she had paid for, which was $$48.63 which included everything. Fedex didn't want to reimburse the total amount, so they decided to only reimburse me $39.55 They still owe me $9.08 and do not want to reimburse this balance that they owe me, I have tried and provided everything that they needed, including all the pictures, documentations from all of my eBay transaction. I even made copy of those same documents and sent them to the Headquarters office in Memphis Tennessee. They have never responded. If they continue to steal what is rightly ours, how do these people stay in business, I really do not understand how they treat people so bad, and still stay in business. I know from my part, that I will never use them again.
Desired outcome: I want to be reimburse what is rightly mine, and it is the balance of $9.08 that they owe me.
Fedex Ground Falsifying Deliveries
Fedex consistently falsifies deliveries, claiming the package was delivered and signed for by some made up name. However, my building has video cameras everywhere which PROVE Fedex never showed up here at all or even tried to deliver the package. The tracking number of the current "lost" package is: [protected], Fedex Case # C85134673. Fedex needs to be investigated by the Federal Trade Commission for their unethical lies and disgraceful business practices. I fully intend to expose Fedex on numerous online websites and social media for their regular fraudulent business practices of falsifying deliveries.
Desired outcome: I request they FIND this package and deliver it to my door, as I am disabled and cannot keep going downstairs for bogus tracking information and intentionally falsified deliveries.
FedEx lying about delivery attempt
My fedex order was schedule for delivery today requiring signature. We’re at home and have several cameras, yet I get a text stating a delivery was attempted.This was clearly a lie. I called customer service, I’m told the same non sense and that another delivery would be made 10/18. I inform the rep that this is unacceptable and needed the package for this weekend. She claims that they will try to make another attempt today. I never have this issue with any other deliveries. I seen many complaints about this so I know it is a known issue by FedEx but they don’t seem to care or value customer service.
Desired outcome: Would like my package delivered today as stated.
Wrong delivery
This month, I ordered 5 packages from Wayfair and one from Target. All deliveries were correctly addressed by the shippers.
On September 30th, I personally accepted 3 Wayfair boxes from the FedEx driver on my driveway at the above referenced address.
On October 7th, I received a FedEx delivery notification for package 4 from Wayfair. The photo in the delivery proof is not my house, it is not similar to any others in the neighborhood. My house is frame, the photo shows a brick home.
On October 8th, I received a FedEx delivery notification for package 5 from Wayfair. Once again, the delivery proof photo is not my home and in fact, it’s a different home from the misdelivered photo of October 7th!
Today, I received a FedEx delivery notification for package 6, the Target order. Again, the package was delivered to another home. The delivery proof photo is of a third house, not the ones shown in the misdelivered photos of October 7th and 8th!
I have spent countless hours trying to retrieve these packages whose values exceed $650. FedEx basically does some tracking search and tells me to chase the shipper. It’s not the shipper’s fault that these packages are being lost. I then file complaints with my credit card company to dispute the charges. It’s time consuming and ridiculous that I have to clean up after FedEx’s failures.
I now cannot buy items from any merchant that uses FedEx as the delivery service because I know the item will never reach me
Desired outcome: Delivery of my missing packages along assurances that driver will deliver future packages to my house.
Fed Ex Driver speeding through company parking lot
Fed Ex Ground Truck driver L Moyers truck # 408516.
10/11/12 1:30 pm
JTEKT Automotive
Security team has cautioned the Fed Ex driver multiple times about speeding on the campus especially while driving around the back side of the plant to pick up or deliver packages. Posted speed on campus is 5 miles per hour. Drivers pass between the plant and an employee parking area where team members cross the access during breaks and lunch.
Fed Ex driver has not complied with the request to slow down!
Desired outcome: 1. Driver complies with posted speed limit.2. I'd appreciate a response.3. I would like an apology to be given to the security team.
Delivery Services
I am Phillip Johns, 20119 Trovinger Mill Road, Hagerstown, Md., 21742. For 13 years any delivery handled by Fedex has either been misdelivered or not received or even in my opinion perhaps stolen by a not telling the truth driver. UPS or the US Postal service, even Amazon trucks make deliveries but again Fedex is incapable of delivering. I have called the Fedex 800 number and have been promised a return call from someone locally but I never receive the promised call. What regulatory agency must I contact? When ordering products from Amazon, Walmart, whoever, I alway call and beg those I speak to not to use Fedex. I can be reached at [protected]@yahoo.com or my cell phone, [protected]. I would very much like to solve this problem... Frustrated and angry, Phil Johns
Desired outcome: Accurate and promised deliveries....
Dangerous fedex driver
At approximately 1:05pm on 10/11/22, a fedex truck was driving well over the 25mph limit in our neighborhood. This is a small lake community with much on street parking, people walking dogs and with small children, people riding bikes, much twisting and turning. The truck in question was on Otter Street in Waterford, MI 48328. I tried to contact your customer service department, but was met with someone who clearly has issues with english. She told me to go after the truck and get the number or call the police. She told me that fedex has absolutely no department that monitors the locations of trucks and that your company was incapable of figuring it out. Someone or something is bound to get hurt or damaged because of this reckless driver. I told her I would be happy to follow her advice about contacting the police to let them know that I tried to contact the company and they refused to do anything. I will further try to have such an unsafe, incapable company barred from our neighborhood. By the way, I also recorded the call and will take it to the next township meeting and also the next neighborhood association meeting. The customer service number I called is [protected].
Desired outcome: I would like notification that this driver has had the dangers of his/her reckless driving explained to him/her. I would hope that you would better educate your employees so they do not make you seem like buffoons.
about my delivery from ebay using fedex
fed ex listed my order as delivered. almost a week later it was finally was delivered. fed ex said it was delivered on 10/6 and after i opened a dispute with the seller and ebay i finally got it on 10/11 why does fed ex use a tracking system if their employees either don`t know how or don`t care about doing their job.very poor or untrained people.
Desired outcome: train your employees on how to do their job
Lied about delivery attempts.
For two days now I have been waiting on a package to be delivered from FedEx. The "first" attempt was Saturday, 10/8 around 3:30 pm I was home. No one rang our doorbell or left a door tag. Received a text update saying, "Customer not available or Business is closed." This is a lie. So again today, very same thing Sunday, 10/9 another text update saying the same message and a delivery attempt was made at 11:10 am. I've been home all day! So I have one more chance to receive my package before it is sent back to the company. Again, no knock, ringing of doorbell or door tag. This is ridiculous! I'm extremely unhappy with FedEx and how lazy, untruthful their employee is.
Desired outcome: I want my package, nothing says it requires a signature so why haven't it been left at me door if an attempt was made.
Delivery Attempt
My sister and I ordered the same item on the same day. We both received are shipping information on the same day with a delivery for the same day. However my sister got her package but, i didn’t receive mines. I received an email saying that my package was delayed being delivered and would be delivered the following day. The next day early in the morning i receive a email stating that my package is out for delivery. I wait at home all day for this package but it never comes. Instead i receive another email stating that an attempt was made but no one was home. That is a flat out lie. I was waiting outside for my package and besides the package doesn’t require a signature. When they delivered my sister’s package they left it right out the front door. No signature was required. I want to report this fraudulent company for their incessant lying.
Desired outcome: I want my package
Delivery of Packages
One week ago FedEx delivers 3 large size boxes to my home.
Yesterday and again today, I receive FedEx delivery notifications for 2 new packages. When I review the delivery photos, they are not of my house. In fact, they are 2 different houses and do not look like any homes near me.
How can FedEx deliver to the correct location one week and then twice the following week deliver to my packages to distinctly different addresses and homes?
Of course FedEx is no help. File complaints and pray that a miracle happens. In the meantime, I have to notify the vendors and file credit card disputes all because FedEx has no clue as to where they are delivering. Any business that uses FedEx delivery is now off my vendor list. I have to spend hours of my time trying to chase my packages and get refunds while FedEx just delivers wherever they please or steals the items.
Desired outcome: Find my packages and get my address recognized for future deliveries.
Delivery
Hello -
This is not the first time (approximately the 5th time), but I had important packages expected today. Waited at home, and then received a message that delivery was attempted and customer was not at home. The driver leaves no door tag. I checked my Ring footage, there were no attempts to ring the doorbell, and no activity. I believe the driver lies so that they don’t have to unload 10 heavy packages. I would not be upset except this has happened multiple times prior. Customer service at FedEx admits that this is happening a lot. A quick internet search indicates the same. All the boxes were scanned as loaded on the truck. And yet FedEx for some reason can’t get the driver to deliver to me today. I feel this is fraudulent and deceitful behavior on the part of FedEx. Delivery date was said to be 10/8/2022. Photos show no delivery attempted and no door tag.
Desired outcome: I would like my shipping charges refunded. My time is very valuable, and I waited and rescheduled things to be sure to receive my important shipment.
Photos show no doorbell attempt and no door tag left. In addition, it’s a residential delivery with no signature required. So if they “attempted” it, they should have just left it.
Delivery and customer service
Fed-Ex changes (has happened multiple times) my address from the address provided to the shipper to an address we moved from months ago. The first time it happened, we called. Was told that they identified the problem. That was not accurate but the next time, we realized in time to have it held at a pick up center instead of delivered. Called customer service again, was told again that the problem was resolved.
This week, I was expecting a part for my refrigerator; I confirmed Monday morning that it was still on track to be delivered to my new address. 3 hours later, I received a text notification that it was delivered to my old address. I immediately wasted time calling Fed-Ex, to be told that they had delivered it, that I need to confirm that it was not picked up for safe keeping by neighbor or family. Making them understand that the delivery address and the address provided by the shipper is painful. They ask me to contact the shipper, tell the shipper to put in a case to pull back the delivery so that they could return and retrieve the package. I spent an hour on the phone with the shipper trying to get this taken care of. That night, I got an email from the shipper advising that they said it was delivered, for me to confirm that a neighbor didn't have it. Another bit of time wasted as I called them BACK to tell them that they delivered it to the wrong city, much less address. Told 2 times by Fed-ex that the request was made to return to retrieve, and told 2 times that they were not able to do that. Today told that the case is closed, call the shipper to have them start claims process. Called back to confirm the case number for the shipper to be told that they are still investigating.
They are horrid No one seems to know what is going on. I will not do business with anyone who uses them as their shipping carrier because of this continued horribe customer service in regards to this repeated problem.
Desired outcome: Determine why they continue to change my physical address; contrary to what their systems seem to think I do know where I live, where i need my packages delivered to.
Driver is driving way too fast
the FedEx driver(s) are always driving well over the POSTED speed limit of 15MPH on our dirt road.. it is a DEAD END dirt road as well. there are several families with small children and plenty of family pets along our little dead end dirt road. we and others in the neighborhood have stopped the(a) driver and told them to slow down with negative results. I will call Benton county sheriff’s office next time FEDEX drives down my road like their on the "Dukes of Hazzard". This behavior by a company driver is unacceptable. I am a fleet safety manager who trains improvement in this kind of unsafe behavior. I expect a response to this complaint and i expect action taken to ensure my dead end dirt road is safe from unsafe FEDEX Drivers.
Kathy
Desired outcome: restating this:::: I expect a response to this complaint and i expect action taken to ensure my dead end dirt road is safe from unsafe FEDEX Drivers.
Fedex claims they attempt delivery but I was home and outside when the suppose delivery was attempt. Total lie
[protected] The fedex tracking said the delivery will be by the end of day. I was at home and the suppose time they attempt outside my villa. I call Fedex support and she says it was rescheduled for tomorrow. She said the item is on fedex truck. First she made it seem that it was schediule tomorrow. Then when I request it still be delivered today, she said she will attempt to have a driver to try and deliver again tonight.
Desired outcome: I was home all day waiting for this package. I want it delivered today or first thing in the morning.
I forgot to mentioned. There is an delivery bypass with my Fedex to leave all fedex package at my front door. Waving a signature
Late delivery [protected]
This shipment was to be picked up last Saturday for delivery on Monday. The shipper informed me that the pick up did not happen until Monday, with delivery by noon on Tuesday. Further delay notification indicated delivery by noon today. Shipment received at 11:45 AM. Delivery agent said that the shipment was one day “early”.
I am not pleased with this delayed delivery for a “premium price next day delivery “ service!
Desired outcome: Refund
Horrendous Delivery Experience ( STILL IN TRANSIT ) 5 Week Later !
I ordered medical supplies from a company associated with my Medical Insurance Company on September 3rd, 2022. It is now October 5th, and despite me trying numerous times to get help, and speaking to several people in at least two or three other countries somewhere else in the world, who were difficult to understand (and of Absolutely NO HELP), my package is STILL in Transit some 5 weeks later.
It was originally being sent from about three or four states away. The Fed-Ex Tracking has reflected that it has handled about two dozen times in no less than five or six specific Fed-Ex Facilities. It has been to back West, Virginia, Hagerstown, MD and Newark DE three to four time at each location. Newark DE is less than two hours driving time from my town in Selbyville, DE ( which I most likely could have walked to and back home in a couple of days in the FIRST WEEK ).
I am a retired senior -level executive specializing in Distribution, Logistics and Consumer Relations. I need to tell this Unbelievable Experience to someone within the Fed-Ex Corporate Organization. Please have a Senior-Level Director or Above contact me ... Gerald Zakes [protected]
Desired outcome: The opportunity to speak to a senior-level executive whose may actually give a damn about Customer Service !
FedEx Reviews 0
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Overview of FedEx complaint handling
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FedEx Contacts
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160 phone number Click down if you have unsuccessfully reached FedEx by calling +41 448 744 160 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +41 448 744 160 phone number100%Confidence scoreSwitzerland+90 444 9339+90 444 9339Click up if you have successfully reached FedEx by calling +90 444 9339 phone number 1 1 users reported that they have successfully reached FedEx by calling +90 444 9339 phone number Click down if you have unsuccessfully reached FedEx by calling +90 444 9339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +90 444 9339 phone number100%Confidence scoreTurkey+966 122 329 999+966 122 329 999Click up if you have successfully reached FedEx by calling +966 122 329 999 phone number 1 1 users reported that they have successfully reached FedEx by calling +966 122 329 999 phone number Click down if you have unsuccessfully reached FedEx by calling +966 122 329 999 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +966 122 329 999 phone number100%Confidence scoreSaudi Arabia+971 42 183 860+971 42 183 860Click up if you have successfully reached FedEx by calling +971 42 183 860 phone number 1 1 users reported that they have successfully reached FedEx by calling +971 42 183 860 phone number Click down if you have unsuccessfully reached FedEx by calling +971 42 183 860 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +971 42 183 860 phone number100%Confidence scoreUAE+852 27 303 333+852 27 303 333Click up if you have successfully reached FedEx by calling +852 27 303 333 phone number 1 1 users reported that they have successfully reached FedEx by calling +852 27 303 333 phone number Click down if you have unsuccessfully reached FedEx by calling +852 27 303 333 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +852 27 303 333 phone number100%Confidence scoreHong Kong+65 67 432 626+65 67 432 626Click up if you have successfully reached FedEx by calling +65 67 432 626 phone number 1 1 users reported that they have successfully reached FedEx by calling +65 67 432 626 phone number Click down if you have unsuccessfully reached FedEx by calling +65 67 432 626 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +65 67 432 626 phone number100%Confidence scoreSingapore+82 23 338 000+82 23 338 000Click up if you have successfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have successfully reached FedEx by calling +82 23 338 000 phone number Click down if you have unsuccessfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +82 23 338 000 phone numberSouth Korea
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FedEx emailsservice@fedex.com100%Confidence score: 100%Supportjohn.dolan@fedex.com99%Confidence score: 99%ken.stickney@fedex.com99%Confidence score: 99%rodney.myers@fedex.com99%Confidence score: 99%terry.jackson@fedex.com99%Confidence score: 99%
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FedEx addressThree Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
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FedEx social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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