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FedEx Complaints 1759

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L
12:04 pm EST

FedEx delivery sucks

As a business owner, I know it is inevitable that complaints may come, and I'm sure UPS has its share of failures, HOWEVER, the FEDEX delivery guy who works our route is truly a loser lying [censored]bag- he knocked on our door Monday, waited probably 5-10 seconds, and RAN AWAY, because when I opened the door, he was nowhere to be seen for 50 feet in either direction down the hallway.

So FEDEX, there's this new technology called cellular phones, apparently it's really difficult for you to deal with since no one has apartment intercoms hooked up to a landline anymore, I'd recommend you come up w some strategy to deal with it or your job and lives will just get harder.

It doesn't help that the FEDEX delivery driver doofus who works our route is one special induhvidual. He knocks on our door monday, and by the time I opened it, no one there, not even in the hallway 50-60 feet in either direction.

Which means doofus waited less than 30 SECONDS before RUNNING away.

Which if he'd left a door tag, I could have just called FEDEX quickly to tell them I'm here and have him come back, but no, he left the tag at the front door of the building.

Yes, after coming to our door. Doofus.

So I realized today (WEDNESDAY) that I still hadn't gotten anything from FEDEX yet. So I called them up, was told I would have to go to the depot to pick up my package.

I immediately asked for a supervisor, and told the the a$$ on the phone in no uncertain terms I would not be doing their job for them (AGAIN- this has been an ongoing problem with FEDEX. Somehow, UPS always seems to have no problem getting into our "security" building in which the security door SOMETIMES latches closed- maybe they're hiring SUPER NINJA CAT BURGLERS!?!) THAT THEY'VE ALREADY BEEN PAID TO DO and that they could just deliver the box.

The "supervisor" came on and began speaking in a soft voice which I could barely hear.

I asked him politely three times to speak up, he didn't change his volume at all, it was very clear he was speaking softly to screw with me.

So I basically had to press my stereo bluetooth headsets into my ear as I was driving down the freeway in order to communicate with this jerk, whereupon he told me that his driver claimed to have tried to deliver it 3 times, so I would have to pick it up at their depot.

I told the jerk that obviously the driver was lying, since either my wife or me has been there for the last 3 days.

The supervisor ignored everything I said, and continued to recite his mantra that delivery had been attempted 3 times, and since no one was there to sign for it I would have to go pick it up.

I snapped.

"WE'VE BEEN THERE ALL 3 GODDAMNED DAYS! YOU'RE ###ING USELESS! DO YOUR GODDAMNED JOB! YOUR DELIVERY DRIVER IS A ###ING LIAR! I'M NOT GOING TO DO YOUR JOB FOR YOU, SO JUST GO THERE NOW, MY WIFE IS THERE NOW, HAND HER THE ###ING BOX, AND YOUR JOB WILL BE DONE! YOU'VE ALREADY BEEN PAID TO DELIVER IT, SO ###ING DO IT!"

"Supervisor"; "I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"

"SOMEONE HAS BEEN THERE FOR THE LAST THREE DAYS YOU ###ING ###! FOR ALL THE GOOD IT'S DONE! WHAT THE ### DO WE HAVE TO DO TO GET YOU TO DO YOUR GODDAMNED JOB, YOU USELESS LYING SACK OF ###!"

"Well sir, someone needs to be there, the driver called your phone # and no one answered-"

"###! YOUR DRIVER DIDN'T CALL, BECAUSE IF HE DID, I WOULD HAVE ANSWERED MY CELLPHONE! YOU PEOPLE ARE SO ###ING USELESS! OH MY GOD! (SAM KINESON SCREAM/GUTTERAL SHOUT)"

"WHAT # DO YOU HAVE ON YOUR SYSTEM?"

"I don't have access to the # on my computer system."

"WELL THAT'S JUST A BANG-UP COMPUTER SYSTEM YA GOT THERE ###! NOW JUST BRING THE ###ING BOX THERE NOW, MY WIFE IS THERE NOW. IT'S ###ING SIMPLE, YOU ###ING SIMPLETON, JUST TAKE THE ###ING BOX THERE AND SIMPLY ###ING HAND. IT. TO. HER.(!) I DON'T UNDERSTAND WHY YOU ###ING IDIOTS WANT TO MAKE YOUR OWN JOB HARDER THAN IT HAS TO BE!?!"

"WHAT THE ### IS YOUR MALFUNCTION!?!"

"I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"

"SURE WHATEVER, TRY AND DELIVER IT TOMORROW, MAYBE THE FOURTH TIME EVEN THOUGH IT'S REALLY THE SECOND TIME WILL BE THE ###ING CHARM FOR YOU ###ING IDIOTS."

At this point another voice broke in and said if I continued to curse they would disconnect the call.

I had already been thinking about how much time I'd wasted dealing with these ###ing idiots and how I would simply have future fedex packages delivered to another address I know works, so I shouted;

"FINE, AT LEAST I WON'T BE WASTING MY TIME ANYMORE TALKING TO YOU ###ING ###S!"

and hung up.

Now I know my service from FEDEX probably will not improve, but since it sucked out loud so badly anyway, there's not really anywhere for it to go but up, so I don't think I risked a whole lot there.

And I really have no plans to have anything delivered to this address via FEDEX. I have enough problems in my life without doing something that is known stupid.

It's been a REALLY long time since I blew up like that, and I'm not proud of it, but it just goes to show how maddening a crappy attitude can be when you're dealing with jackholes who just don't give a ### about doing a good job, either that or FEDEX is not making as much money as they did during the go-go real estate bubble days and they're trying to survive a bad economy by getting people to pick up their own stuff.

I think their business model is changing- and they are trying to compel people to go to their depot to pick up their packages in order to maximize profits.

This seems the most likely explanation for what I found when I came home; TWO "attempted delivery" tags on my door, one from Tuesday and one from today (Wednesday), as if I wouldn't have noticed that in my comings and goings over the last two days.

I can only conclude this is a developing plan for FEDEX, or they just suck at this particular hub and stink from the top down, since no one who cared about their job would screw with customers this much and expect not to be fired.

unfortunately, the tag numbers were not consecutive (which would have tripped up the ###s story that he had tried to deliver it 3 times), about 80 apart, so the driver was at least smart enough to do that, which further confirms my suspicion I'm getting "go-away" service as part of a profit-maximizing plan.

Because otherwise, he would have had to have either pulled a tag out of order and saved it to cover his ineptitude/dishonesty, or written it but not left it on my door.

It further confirms my suspicions FEDEX would prefer you pick up your own package since to leave those tags on the door after I called, means HE WOULD HAVE HAD TO HAVE ACTUALLY GONE THERE AND STILL NOT DELIVER THE PACKAGE!

Amazing. Welcome to Russia, where service is our last resort.

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11:43 pm EST
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FedEx certainly not express

Repeatedly, as in Every. Single. Time. I have a package coming to me via Fed E, they insist they can not find my house... then they finally get directions, deliver the package, ... and yet the next time I have a package coming, they again can not find my home. Further insult to injury, I pay primo $$ to get the packages sent, while it takes an additional week for the package to get here because they can't [again] find my house, AND their way of correcting what they think is a wrong address is to send a postcard to that address... well duh, if the address truly is wrong, hello, how do you expect the postcard to get there genuises? Then the Newburgh location does not have a direct # so you have to call the 800#, and wait for them to contact Newburgh [and it never fails they are already closed], and then the relay of information begins... This is ridiculous and certainly not worth the $ I have spent on shipping for packages I could have gotten faster had I just driven to Portland OR to pick up the item myself!

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9:35 pm EST
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FedEx late delivery and no help

Fedex has the worst workers ever in brooklyn NY. My package is a day late and no one can give me a reason why. Those fuken brooklyn workers in Fedex station is a piece of ###. Work for big corporations all my life, I will never disrespect my clients the way these fuken ### in brooklyn fedex. One ### is call jared and the other stupid ### is call Christal. I lived in brooklyn all my life and now i know and understand is wherever is the station is located at, is the type of people and personality you will come across. What I think of fedex in brooklyn is under produced and with totally unprofessional employees. Fire most of the people that has complaints under their belts and hire people with morals and with a little help. One suggestion is a little phone call to the driver and locate his stupid ###. Stop fuken slacking off, it's the holidays. Why do i fuken go holiday shopping on line early, for what if I am going to have these problems. Next time I fuken order G's from Neiman Marcus, I will makesure Fedex will never deliver my packages.

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3:08 am EST
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FedEx delivery to wrong house

Put simply, I had two packages coming from two separate companies, both scheduled to be delivered on the same day (too set the scene; I was at home, the front light was on, and both individual companies got my name and address correct). The FedEx driver, for whatever reason, delivered my packages to another house further down the street. When i saw that the packages I was waiting for changed status online over to "delivered", which was approximately 15 minutes after I saw the driver go through my neighborhood, I immediately called customer service, at which time they verified that the driver had miss-delivered both packages. The operator spilled a bunch of technical garbage to me and follow it up with "I'll relay the information so we can get your packages to you immediately". Immediately is code for, "possibly the next day" I found out after asking.

My gripe is, how are you as a company, going to deliver TWO packages (of which you have no idea the content or importance of) to the wrong person, then refuse to correct the issue until POSSIBLY the following day?

I especially liked when he told me they would probably "have my package out to me the next day"... I'd love to know how they plan on doing that when they don't even have my package in their possession in the first place, nor are they in any rush to get it. What they need to say is they are going to leave my package with a complete stranger for approximately 24 hours, and hope that they are kind of enough not to open it/break it/steal it/ or just flat deny having it.

Thanks FedEx! I would like to say I will never be using them as a shipping provider again, but I'm sure they could care less. Just like every other major Corporation and Entity out there who is so big and depended on, they really don't need to go the extra mile (or even do their job) to retain enough customers to stay is business.

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11:23 am EST
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FedEx unfair treatment

I have been an employee at fedex since December of 2009 and I have never had any problems until now. I work in a building called SPSS on the second floor under Rosie Muhummad. Me and a few other women have noticed she treats the males better than the females and it just is not right. She gets upset with the women for wearing different color coats or undershirts and writes us up or even threaten to send us home. When a male is wearing differetn color coats they DO NOT get the same treatment at all. I do not think it is fair for the women to have to freeze because of what they do not have or have to buy a coat when they do not have the money for it. If this situation continues I will surely be leaving Fedex!

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6:52 pm EDT
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FedEx delivery times

FEDEX is not customer friendly. They only deliver to our home when we are at work & if something has to be signed for they won't leave it. During the week when we are at work they are out of here by noon, but on Saturday you can sit all day waiting for them & I am told they can show up anywhere between 8am - 9pm. It is worse than waiting for the cable guy. I can't even get in the show & it's 2:00 in the afternoon! I HATE FEDEX! UPS RULES!

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3:28 pm EDT
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FedEx package not received

i purchased a junior golf set on line at rock bottom golf. they shipped it via ground fed ex. fed ex claimed they deliver and left package at my front door. it was not at the door, i never got the package. i spoke with fed ex and their driver to get details on where they left the package, whehter they left it standing against the door or laying on the doormat. they could not provide details. they claim they cannot remember all the packages they deliver.

i called the shipper rock bottom golf, and they submitted a claim to fed ex which fed ex rejected. rock bottom golf came back to me and said they cannot do anything.

i disputed the charge with my credit card company, and rock bottom golf rejected the claim. i submitted a document to my card company to continue to dispute the charge.

still waiting to hear from all parties involved. i'm pissed!

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10:07 am EDT
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FedEx shortage on delivery

we were scheduled to receive a shipment of caulking - fedex came and was short one pallet = pallet had be shipped to phila. by mistake and that we would have freight the next day. we were told the freight would be there the next day.we held our truck for deliveries waiting for fedex delivery. 4 or 5 days went by and we eventually got it but our customer was upset and we had to make second delivery to customer. we filed a claim to fedex for $400.00, our inconvenience, gas, man power etc. fedex responded - to bad. we are very disappointed in the rejection of this claim. we were greatly inconvenienced and as a result of fedex's mistake, caused financial loss. we have been receiving freight on regular from red devil co in oklahoma and other suppliers, fedex deliver frt. to us on average twice a week. i am going to insist that we will no longer accept freight via fedex. we are preparing letters to go out to all traffic departs of our suppliers. fedex may have beated me our of $400.00, but on the long run, you will lose money. in addition, we will be putting our experience on the internet so future customers can be aware of how negligent about customer satisfaction and expect your customer to pay for your mistakes.

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MaximoMassely, MD
Beverly Hills, US
Jun 28, 2011 2:28 am EDT

I'm surprised people continue using Fedex ... This must be the worst company of all! They were supposed to deliver an envelope to a friend's apartment last week; this envelope contained a new Credit Card. The envelope was never delivered although Fedex promised day after day that they would deliver it ... and then stated that they were there and nobody opened the door... BS... nobody came... Well, thank God we called the bank on time and cancelled the account - they advised that the Card had been activated...LOL... Unbelievable! Hope the whole country could read this post!

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K
12:34 pm EDT

FedEx fraud

I use Fed-ex online and I usually just have shipping boxes sent to my house.(free of charge) I recently ran out of boxes and didn't want to wait for a delivery so I went by the Fed-ex Kinkos on Douglas Blvd. in Roseville California to pick some up.

The guy at the shipping counter refused to let me take them unless I shipped through their store, claiming that they had to pay for the boxes. Really? So the hundreds of other times Fed-ex stores have let me take them, they were just letting me walk out with something that cost them money?

It was a pathetic attempt at forcing me to ship through his store. I'll never spend another penny there.

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pobarjenkins
Minneapolis, US
Sep 30, 2010 1:29 pm EDT
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Maybe they changed their policies? Did you consider that? It does happen.

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2:30 pm EDT

FedEx worst customer service

Over the past 2 years, while trying to build my own small business, I have relied heavily on Kinkos/fedEx team to help me with business cards, stickers, paperwork, etc. Over the past 2 years, after visiting the Fort Union/Midvale, Utah location at least every other week, if not every week, I have honestly only left the store satisfied with the transactions a handful of times.

Every time I go in there there have always been at least 4 or 5 employees working. Of those, usually 2 or 3 of them are just standing around laughing and talking amongst themselves. Every time I walk into the store, the employees are always rude, and snippy with me, And act as if they don't want my business, or I'm a bother to them. I am always very nice in my requests, and typically very understanding and patient, my documents are easily accessible, and ready to go the moment I bring them into the store. My requests draw eye rolls from the employees, and their attitudes always stink. Yesterday was the last straw.

I brought in a file of 2 pages that I needed printed in color. After relaying this to the customer support representative, she took 10 minutes explaining to me why she could not print the item (2 PAGES), and that I would have to come back tomorrow to pick them up. I understand previous orders, and priorities, and task management. But in the time it took her to explain this, she could have printed the 2 pages, I could have paid, and she would be helping the next customer in line. Instead she told me to use the self service computers and print on my own. Reluctantly, I agreed to print them on my own.

After several failed attempts trying to print the 2 pages (because no one would come and help me) and a pile of wasted paper, time and money, the printer was out of magenta! I took the papers to her and told her that their magenta was out, and that in order for me to be able to print these in accurate colors, it would need to be switched. She looked at me with absolute disgust in her eyes, as if I had told her something absolutely insulting, and rolled her eyes at me, telling me that they were just too busy to do that right now, and if I wanted to come back tomorrow, it should be fixed.

I went back to the computer fuming, smoke coming out of my ears. I conceded to end the print session, and get out of the store before I lost my patience on her. Not only did I end up paying the fees associated with using the self print computer and printers, and paid of the papers that were printed out of wrong drawer feeds, on wrong paper, and discolored print jobs, I left with absolutely nothing to fill my order for my client who was patiently waiting. Spent unnecessarymoney at kinkos, and lost my sale.

100% unacceptable.

I have never EVER had customer support like this, at ANY establishment. I have felt a number of different emotions visiting this store over the years: Anger, embarrassment, sadness, disappointment, insulted, etc.

I WILL NOT take my business to this store, or any other Kinkos/FedEx brand for that matter. I cannot believe the level of customer support, friendliness, and helpfulness I have received doing business with this company. Not only have they lost my business, but I will explain to every person I come in contact with to take their business elsewhere. I also work for a National Online Advertising company for Dentists and Chiropractors. They also will not be taking their business to this company anymore. I will continue my fight to keep customers out of this store until things change. Consumers deserve respect, patience, and understanding, just as they request that from us. Its their job to make sure that we, as consumers, are happy with their services, and I have been everything but.

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roadwarriornyc
Ridgewood, US
Oct 26, 2010 4:03 am EDT

I definitely agree. They are the worst in customer service. One worker even had the nerve to make comments about my package and didn't even tell the young man beside me who snickered at the workers comments that he should not leave his package on the counter and stand there while I, the first customer had to be serviced. It was the height of poor customer service, lack of order and professionalism. Another worker even had an attitude to people waiting in line. I will never, ever go to Fedex Kinkos. Their fax machines didn't work one time I was there weeks ago and the customer service is just the absolute worst experience ever.

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3:58 am EDT
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FedEx belgium = india?

I have ordered a package from a company in Ireland, they sent it to me with Fedex two weeks ago,
Online I could see the package had gone from Ireland to France, GREAT! Tomorrow it will surely be in Belgium,
but to my surprise when I looked the next day on fedex track and trace I found the package was in Mumbai, INDIA!
It's now been there for 10 days, fedex tells me there is not much they can do because it needs to be re-cleared by customs.
Give me DHL any day, never experienced any problems with them and the trace option online is much more detailed.

Though I must say its not all bad, the people of customer service where very friendly and did there best to help.

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jkin
BE
May 15, 2013 6:26 am EDT

I think there is a major problem with Fedex in Belgium. They failed to pick up a package I already paid for, I ended up using another company and its been 2 months now and they have not refunded me. Their customer service representatives are extremely slow and not very knowledgeable on many issues concerning the services they offer, particularly financial services!

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7:25 pm EDT
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FedEx thieves

A package was sent from Venezuela to Bolivia using FedEx, the package was opened by Venezuelan customs in front of a FEDEX representative however they stole what I had in the package. I tried to contact FEDEX Authorities to see if I can get someone to help me but there answer was that they can not do anything and the only thing they could do is return the value of the shipment. this is not the first time that something like that happened when I used fedex. The best advice I can give to those that use FEDEX... do not use fedex service, try to use other companies more responsible and serious. FEDEX customer service is BAD, they do not care about the customer they simple do not care, laugh in the face of the customer, they wash their hands, say they are working on the case but it is a lie. Supervisors and managers know they have thieves working in the deposits, warehouse where our package rest, it is useless to file complaints with supervisors or managers as they work together robbing their customers those who pay their wages. DO NOT USE FEDEX FOR YOUR SHIPPING, NEVER EVER USED FEDEX LOCATED IN VENEZUELA, FEDEX IN VENEZUELA ARE THE MOST THIEVES.
They stole an Ipod with a value of $ 400.00, also a wallet.

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Mike soros
ES
Jun 09, 2015 9:33 am EDT

Dont use Fedex cargo, USA to Europe, you will have surprises :) The european guys will charge you warehousing and other expenses just to make money on you. They lie, sending cheap quotes will never respect. At least the fedex people I treat with are liers and thieves. A good experience on freight business not to repeat.
Regards and good luck!

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schachar
IL
Jan 12, 2014 8:48 am EST

the same was with my delivery from Venezuela to Israel, it was stolen twice !

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schachar
IL
Jan 12, 2014 8:46 am EST

the same happened to me :(

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12:51 am EDT
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FedEx pathetic customer service

The delivery team in Edmonton is just useless and doesn't have patience at all to ring 3 times the buzzer and no respect for customer's urgency. Without even coming for delivery, they mention as customer unavailable. The fact is the whole day my wife stays at home as she is a housewife and just delivered a baby. Ultimately when I called the customer service (based out of Edmonton), they said they will definitely deliver the package the next day but somebody should be at home. After agreeing it, the very next day I received a call in the morning that I have to personally collect the same from their office otherwise they will send the package back to the sender.

What is the point of choosing Fedex rather than any other courier service or Canada Post. They are far far better than Fedex. I have no problem so far with Canada Post.
The higher management should look into the matter urgently.

Thanks

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pachekos
US
Apr 01, 2015 10:15 am EDT
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FedEx was supposed to deliver a package, the online tracking showed they attempted and customer was unavailable and will try again the next day. Did it again. I was home the ENTIRE TIME waiting for this package, and 2 days in a row they pretended and lied to say they tried but didn't.

When I phoned the help line the customer service was incredibly rude and unhelpful, just told me they will try again the next day and it's because I was unavailable, because that's what the online tracking said. Would not give me a contact to the local station, said that they will call me instead.

Complete garbage. Full on lies and no accountability.

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RCFM
CA
Feb 03, 2011 9:47 pm EST

Absulutly the worst service right across the board>>>first they dont send anything that is on account (THATS RIGHT THEIR OWN ACCOUNT NUMBERS) from any drop off here in edmonton I went to 4 different locations looking to send something to a customer in the USA on their account but was told they dont deal with account shipping from any of the locations i was at.
The front desk service people were completly useless ...had no information and left me wondering why the hell anyone would ever open an account here in Edmonton with them.
The service was so bad i decided rather than try and deal with them i would drop it at Puralator and eat the shipping rather than have this kind of headache ever again.
So DO NOT EVER USE FED EX THEY SUCK

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3:44 pm EDT

FedEx don't even waste your time

I have had a package pending clearance in Shanghai for 9 days and nobody does anything. FedEx has turned into an agency akin to the DMV. Three times they straight up lied to me telling me the consignee had been contacted and had provided necessary information for clearance when in fact nobody ever spoke to the consignee for 4 days. It is now 5 days later than that and we are still waiting. All I get is a song and dance from the U.S. customer service rep and they say they keep sending e-mails to their Chinese office. How about you send them a pink slip? They should have paid me considering the heartache they've created. Don't ever send anything to Shanghai by FedEx.

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12:10 pm EDT
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FedEx fedex = fraudulent and incompetent

I will never use FedEx again in my life.

I ordered a very important piece of music equipment for my company, and the order was shipped on July 27, 2010. I specifically stated NO SIGNATURE REQUIRED, because I work 9-5 like everybody else. On July 28, FedEx came but FAILED TO LEAVE THE PACKAGE per my request. According to the tracking number, there was a "delivery exception" at 12:14PM, since "customer was not available". However, no proof of any attempt to deliver was found at my door. I needed the equipment that night, but thanks to FedEx I had to pay to rent it from a third party. IT GETS WORSE.

The next day I took the ENTIRE DAY OFF OF WORK, so I could plant myself at home and wait for Mr. FedEx delivery guy. I called and requested the package be delivered by noon, because I wanted to meet customers for lunch. The customer service representative told me she put in the request to the service center, and if they couldn't make it by 12 noon, they would call me. Noon came, and no delivery. 1PM and still no delivery, nor any phone call. I had to cancel my lunch plans FOR NOTHING. I waited, and waited, and waited. I called customer service again and they said the package "Was out for delivery" but they had no timeframe as to WHEN I WOULD RECEIVE IT. 6PM rolled around, and still nothing. I called customer service once again, and the rep told me they have until 8PM to deliver the package. Well guess what? 8PM came, and no package.

Today is Friday July 30. I received an email this morning from FedEx regarding tracking information. According to the tracking, there was a second "Delivery exception" posted yesterday July 29 at 1:10 PM stating "customer not available". Unbelievable! Now FedEx is making fraudulent reports to their customers! I will send this letter to all of management to see. To see how employees are lying to their customers, saying they tried to deliver a package at 1:10 PM, when the customer was sitting at home at the time. On top of the lies, and fraudulent tracking information, the incompetent driver who supposedly tried to deliver at 1:10 PM when I was home, failed to leave any type of paperwork as PROOF of their "delivery exception". FedEx should NOT be in business with their incompetent drivers and fraudulent business practices. I will NEVER use FedEx in my business no matter how much more I have to spend for UPS or USPS.

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4:58 pm EDT

FedEx bad service

I paid to have a package shipped overnight from Santa Rosa California to Berkeley California which is less than 100 miles away. It was supposed to arrive by 3:00 p.m. When it did not I called and the Fedex representative and she said that the problem was the weather in Memphis? Not knowing where my package was coming from she took a wild shot at an excuse ;). I have been waiting most of the day for this package (cell phone for myself and elderly parents. They broke their last one. Oops. Anyhow told the rep that I was going to twitter every 10 minutes until the package arrive and miraculously the truck arrived. No coincidence folks. They overbook and hope no one complains if you complain, then they deliver on time. I could call and make them reduce the charge, but I am not going to this time, because the sending company is Sonic.net. And they do everything thing they can to provided good customer service.

**Update. Because of my original "Where is my package?" call, I received a call saying that that they would reduce the charge because they were late.

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A
A
Abra12
US
Mar 31, 2017 9:10 am EDT

I then call and chose to pick it up. I received a email and a text from the pick up location that the delivery date was updated to a different date at the same time 10:30am, so that's telling me that it still has not arrived @ that location yet. Why are you sending me emails if the package has not arrived yet. I guess I have to call the pick up location to see if it is ready for pick up, before I go to pick it up. They sure don't make it easy for you, seems like you're doing all the work just to receive a package. Piece of work!

A
A
Abra12
US
Mar 31, 2017 8:54 am EDT

Federal Express is a joke! This company has poor communication practices. I ordered something from out of the country, and it was suppose to arrive within 5-7 days, this was my second order from this company, the first order I received with no problems, but this current order! First off the company sent me the tracking # from the previous order which was wrong, they sent me the correct number and when I checked it on fed-ex website, it said it was to be delivered 3/30/17 @ 10:30 a.m . mind you not saying from where . I'm thinking it was to be delivered to my address @ that time. I waited, no package. I called the 1-800# to track my package, the recording said it would be delivered today, but was still in transition to a processing center for your city, mind you still not knowing transitioning from where. I then called to speak to a live person about my package. he was very rude, had to stop him in is tracks while the call was being recorded, he told me the package was not even in the US yet, was stil going through customs, and had not even arrived yet, I was dumbfounded! What! If I had known this before hand, it could have saved me a lot of unneccssary stress. I'm thinking, why do you put a specific time and date on a package when there is no guarantee that it is going to be there @ that time, that don't make sense, disrupting people's schedule, causing people a lot of unnecessary stress, because of miscommunication practices, . This was not my choice of delivery, it was chosen by the sender, never again! Terrible service!

Valerie
Valerie
US
Sep 14, 2008 5:05 pm EDT

Federal Express is no longer a reliable service. I spent a lot of extra money to have a package delivered quickly. I called to confirm delivery and was told it would be delivered on a Tuesday. When I called Tuesday to say it wasn't delivered they told me they returned it to the sender and I could not get it back without paying again. They are totally unreasonable and caused me to miss a deadline! I will never use FedEx again!

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12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx extreme delay

On July 21st I send a document via FedEx with Destination Germany. What is advertised to take 2-3 days, has now taken over a week, and the envelope has still not reached the recipient and there is no end in sight to this problem. Everything worked out great at first. The envelope left the US and was in Germany within a day. However, since then the Envelope has stayed in the same location in Germany (Cologne) for the past 6! Days! Which is UNBELIEVABLE! Upon many calls I never received a clear answer on what is going on with the letter. Nobody, especially FedEx Germany has a clue what happened to this highly important letter. If I don't get this letter to the recipient by tomorrow, it could lead to some serious financial difficulties for me.
If I would've send the letter via regular US Mail, the letter would've been there by now. But I chose an express service, because I knew/thought that it would get there much faster. This is just ridiculous. How on earth can someone call themselves an express service when they take longer than the regular mail! I WANT ANSWERS FED EX! You say I have options, but I still chose you. But I tell you what, this is the LAST time! And I advise anyone. DO NOT USE FED EX FOR INTERNATIONAL DELIVERIES! They are just not good at that. See my case. They are great within the US, but Internationally UPS and DHL are absolutely without a doubt superior. I mean they don't even have their own trucks in Germany! Common now, if you going to advertise your service there, at least do it right!

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W
worried of europe
FR
Oct 07, 2010 11:07 am EDT

Fedex Germany have a real problem with thieves operating in the Frankfurt hub. Furthermore Fedex turn off the CCTV cameras in the allegedly "secure" areas beacuse the staff dont like it and guess what, stuff is being stolen all the time.
The biggest problem is that Fedex are not prepared to accept that it is their staff that is stealing.

There is a more serious side to this and that is the eaee with which in fight security can be breached. Several Law Enforcement agencies had identified this company and this hub as being e major security breach.

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5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx loss of three routes

Ive worked at two different teminals in two different states. At both terminals the management constantly threaten the contractors that they will take their route away. most people pay for their routes. It is not indepentant contracting by any means. They tell you what to do. They are always right. The contractor i worked for had three routes taken from him by management. No explanation. No option to sell to recoup the money he paid for these routes. i was a contractor at one time and constantly got threatened. I sold my route out of fear of getting it taken away.

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2:14 pm EDT
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FedEx scam

the [protected]@gmail.com send me an e mail

FEDERAL BUREAU OF INVESTIGATION FBI.WASHINGTON DC.
FBI Headquarters in Washington, D.C.
Federal Bureau of Investigation
J. Edgar Hoover Building
935 Pennsylvania Avenue,
NW Washington, D.C. [protected]
E-MAIL:

RE: FEDERAL BUREAU OF INVESTIGATION SEEKING TO WIRETAP THE INTERNET

Hello,

We the Federal bureau of investigation (FBI) Washington, DC in
conjunction with some other relevant Investigation Agencies like
Internal Revenue Service here in the United states of America have
recently been informed through our Global intelligence monitoring
network that you have been scammed by those scammers from
Africa/Nigeria.

We also want you to know that the UNITED NATION have been compensating
the scam victims by the advance fee scam going on in Africa and have
maped out the sum of US$12, 000, 000.00 to compensate the scam victim
here on our list and your name is among the 12 scam victims here.
We will like you to know that the UNITED NATIONS are compensating the
scam victim with the sum of US$1, 000, 000.00 each to the 12 scam
victims so we will like you to send us the account number where you
want your compensation fund to be transfer to or better still let us
know how you want your compensation fund to come to you.

Claims Requirements:

1. FULL NAMES:

2. NATIONALITY:

3. DATE OF BIRTH:

4. SEX:

5. MARITAL STATUS:

6. CONTACT ADDRESS:

7. TELEPHONE NUMBER:

8. OCCUPATION:

9. COUNTRY:

10 Attachment of international passport

Your urgent response is needed.Furthermore we will like you to stop
communicating with any scam emails you will be receiving this is to
help us stop scam going on so get back to us with the needed
information.

You are to contact our office via Email ( [protected]@gawab.com.com )

Best Regards,

Robert S. Mueller III
Federal Bureau of Investigation
J. Edgar Hoover Building
[protected]@gawab.com.com
935 Pennsylvania Avenue, NW Washington, D.C. [protected], USA

Read full review of FedEx
Update by Victor A. Esprela
Jul 22, 2010 2:18 pm EDT

hoping that this kind of scam ust be stop

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11:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FedEx beware!

I have claim open with fedex going on for 3 months already for a car part for my customer. It has been like 3 months and I have called their department and their number starts with 901 area code also. And the lady helping me is Teresa Walker. Fedex is into some scam, and they want to not to pay you at any cost. funny thing is that they dont ask for invoice or anything when you pay them the money for insurance coverage, but when its time to pay they dig. They asked for receipt, and I provided online paypal generated 100% legible invoice and faxed them andt hey say its not legible. Then they said you send us a $379 invoice while I sent them $1290 invoice. that was how much my customer had paid. Then they said show us the invoice of how much you baught that for, and I get that too, again highly legible invoice, theey said its not legible, I emailed a pdf file, they said we didnt get it, I attached it on the online fedex claim form, pretty much loaded on their system, they now say they cannot verify that with the business I purchased it from. And I apparently found out that they had called in that business and asked them to release customer (my info) name address and all that private info... Fedex is big FRAUD.

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E
Eddie S
US
Oct 12, 2010 11:55 am EDT

I just happened to be very informed of how FedEX operates having to deal with them on a $10, 000 basis every month but if you dont mind me asking how does a macbook pro cost so much?

also do you have a tracking number? maybe I can shed some light to this.

Trust me I have no love for fedex nor ups i think they're both corrupt enterprises and I have alot more that makes them unethical business's.

if you have a receipt that says 24 lbs and it shows 9 lbs online then someone from your end of transit took it, meaning before it reached the main hub in your area for dim weighing.

This is almost too easy of a case and there's no reason FedEX shouldnt honor your claim.

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Bad Company was posted on Nov 1, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1782 reviews. FedEx has resolved 164 complaints.
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    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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