IHOP
Reviews and Complaints

This Ihop has poor managers, 3400 Williams Boulevard, Kenner, LA [protected] I have eaten there quite a few times, and I do not like the way the managers treat the waitresses, I over heard them. They have some of these waitresses and hostess nervous. I would like to know who the owners are, so I can talk to them. There is a couple of waitresses, and hostess that I really like, they have been very nice to me. They work over night, that is when I go there to eat. I am very uncomfortable with the managers that work there, I have seen them, and they don't act right.

The management of ihop of wausau is completely horrible. Elsa flores the gm is unfair in the treatment of her employees and harasses them. She has had covered up so many dirty secrets of her boyfriend who also works there and still is covering up for him. She mistreats those who are not her boyfriend's family or friends who also works at ihop of wausau. She had cover up for her boyfriend's real name and has never written him up for walking out on her so many times. But if the other employees walk out on her then they are fired on the spot. She has let him stay home with her when she was ill after something had happen to her and there was no doctor's note for the days he was schedule to work that he has missed. The management is so bad that she refused to let her employees request off work and if verbally asked off she says it's only okay if you are the first one. She denies that she is racist but to the employees, she is racist because she has said that, "I shouldn't hire hmongs because of their religion." and "I whether give the mexicans off than the hmong because the mexicans work harder." it is untrue because everyone works the same but the only way she said that is because her boyfriend is mexican. He is also not capable of working in the u. S. And has no documentation that his name is what it is. Because elsa had erased his first previous file and now goes by a different name in the system. What can ihop corporation do? Nothing because so many have had complaints about the manager and the management. Some employees also had been told that they will contact elsa's sister who owns the store. How unfair that the owner of ihop wausau let her sister elsa get away with so many things and don't say anything and brush it off as if it doesn't happen. So many employees that worked there has came and gone and nothing is happening. What kind of ihop is this? Why does elsa get away with all of the things that she does?

My friends and I went to Ihop for breakfast one morning, we got our food and halfway through the meal my friend finds egg shells in their eggs benedict, and they put the egg shells on the side of the plate to show the waitress. We tell the waitress, she just said "Oh, that should have not happened, let me take it to show the manager." So we sat their for about fifteen minutes, she past our table a couple of times. I was saying to my friend we need to speak to a manager right away because we had to get going, a worker there over heard me and asked what is the problem. So we explained the situation and the worker said in a annoyed tone, "Ok, what do you want me to do about it?" So we said a good discount or a free meal politely, then he told us to hold on, the worker was pretty rude to us.

We finally had to grab the waitress's attention and she told us she doesn't know what the manager wanted to do then she walked away to get the manager. The manger approaches us then and says, "There is no way the egg shells could have been in there, we poach our eggs." Ok so we thought well there are bits of eggshell in there some how, and that's it! So we ask where the plate was and the waitress has already thrown it away.

So we said nicely can we get a refund? And they give us a 20% discount? On a 13.00 dollar meal that came with eggshells in the eggs? My friend was very ticked off! The service there was not pleasant, I must say they need to work on customer satisfaction a little more. One restaurant we went to before there was a little green fly on my french fry and they apologized and gave us free fries! So in the end, we came hungry, left unhappy.

My family and I went to eat @ ihop. Most of everything was okay up untill u smell cigarret smoke coming out what seemed maybe the office. I guess the managers smoke there. That's not right and specially for customers that don't like to smell that. Service isint so great. Managers are rude & they smoke inside the restaurant. I won't be going back there again. No way. Its smells liek cigarret. Its a franchise ihop, they claim they can set their own rules. That's something that I think requeres corporation attention

I worked at IHOP and I want to let everyone know how they screwed me over! I worked the night shift for 4 years. A really skanky girl named Shannon got hired and started telling the managers lies about me and things I'd said. She also proceeded to sleep with two of the managers. A friend of the manager who also is a highway patrolman started asking me out repeatedly. I refused to go out with him and told the manager to tell him to stop and to leave me alone. He refused and told me I had to tell him myself which I had already done. After I told the guy I didn't ever want to go out with him the manager that I had informed to tell the guy to leave me alone fired me. I went back in and told another manager what happened so he told me to go to another Ihop location and hed give me a good reference and I got hired at that location. Then I got hurt and they wouldn't file my workers comp. I called the corporate office and the director of franchises told me he didn't know the law regarding workman's comp in OK and he didn't care. I had to threaten to take them to court and had to report them to the Department of Labor before they would file my claim. It took a year.They were rude, and unprofessional. I will never eat at another Ihop as long as I live.

A fellow employee by the name of melissa ellis has been harassing me for the last 5 months. I have let management know several times and yet it still occurs. she calls me names, makes racist remarks, and makes the work zone very hostle. at the resturant there is no human resources to contact. and the manager and the harrassor are friends, and I think thats why nothing has been done about the situation. it got so bad that today I had to actually quit my job. now I am unemployed due to the harrassment. I thought there was laws put into place to insure the safety of employees, but at this particular resturant they dont go by the laws. I am taking further action about this. and I am not the only employee being harrassed by melissa, im the only one who was brave enough to say something. this shouldnt happen to any other employees nor the customers. melissa has several complaints in her file as well as write ups for simalar situations. thank you

As I sat in IHOP, my table facing the kitchen, I watched as the server
took my plate out of the kitchen and put it in front of her. She proceeded
to eat off my plate. After picking on my fries, she popped my plate
into the microwave so I wouldn't know better. She brought it out to me, and it was cold,
as she took forever to eat from it. I was so grossed out.

I ordered a steak omlette and when i had consumed about 1/4 of the omlette i discovered a small piece of hair in the omlette. I complained that there was hair in my food and the manager charge me half price because i didn't have hair in the pancakes that came with the omlette. And i had eatened 1/4 of the omlette. This is the I HOP in williamsburg Rochambeau. I was very upset and i felt like he was calling me a liar.I love the International House of pancakes and i have always had good experiences. I felt insulted and humiliated. I understand that it is easy for hair to accidently fall into anyones food. I just felt like he handled the situation horribly.

On November 26, 2009 my husband and I visited I HOP located at 360 Route 46, TOTOWA, NJ [protected] for breakfast. We were initially seated by a waiter who told us he will be with us shortly. We were waiting for 20 minutes and when the waiter arrived about twenty minutes later he just gave a glance on our table and never came forward to take our order and left. He did this for almost four times. As this was our first time we thought its their practice but we were shocked to find that all people who came after us got their food on the table. After waiting forty minutes or more we felt embarrassing and left the place where no waiter cared a damn to serve their customer. This is by far the worst service I have ever received and i wouldn't call this a service as the right word to describe is 'treatment'. I do not plan to visit IHOP again.

I noticed a phrase in the home page of IHOP... COME HUNGRY LEAVE HAPPY it would be apt if it is COME HUNGRY LEAVE INSULTED.

PS: There has been same complaint from few of my friends.

We had breakfast at this I Hop restaurant yesterday, as we do once a month. Our beverage was hot tea. When we aksed for more hot water and tea bag we were told we would have to pay $1.99 for it--we already had that amount on our bill for the first cup which we could handle. However, $2.00 for ONE tea bag is ridiculous! You can buy a box of 48 tea bags at the store for $3.84 which equates to about $0.08 a bag. Why would you ever charge $2.00 to a customer having breakfast. In my mind you are missing the big picture here. This location was formerly a Village Inn, but closed for several months then I Hop took over. In this fragile economy it seems you would rather have good paying customers and make up the cost of a second cup of tea elsewhere. You can drink as much coffee as you want free.

Would appreciate a response!

[protected]@msn.com

Our family just experienced the worst restaurant service we have ever had at iHOP today (8/7/08). We arrived at about 11:45 on Friday, waited over 30 minutes to be seated, over 15 minutes for a waitress to come to our table, and over another 30 minutes for our food to come.

At no time during the wait, did the manager come to talk to the customers about the delays. There were no forks at our table, so we had to get them ourselves.

Customers at over 4 other tables got tired of waiting and left the restaurant. The restraint was only about 1/2 to 3/4 full during our wait, and when we finally got our food was only about 1/4 full.

I finally asked to talked to the manager, and she stated that our food was coming and would only discount 2 meals.

It was my sister's birthday. and when the food came her order was not included, and she had to wait another 5 minutes, and then only 1/2 her order arrived. We were also most done eating when the rest of her order arrived.

Finally we got tired of waiting for the bill, and went to pay, and HAD TO WAIT for the manager to get the bill.

Again we and another family in front of us complained that this was the worst service we have ever experienced, and asked for the meal costs to be waved, but the manager would only discount 2 meals.

I asked to the manager to write her manager's name and her name on the receipt, but she only listed her name, and a number that did not go to iHOP.

I called iHOP via their web site contact us information, and was told the information would be sent to the franchise owner, and that there was no way to contact the franchise owner directly. Ticket #293248

My ex-employer are bouneing check. i had 4 bounce checks.2 of them where takin care of and the other 2 are being missed handel.when i talked to my boss he said he im getting sick of all these bounce checkbut i will fix it. he said this in march, 2008 so 2 weeks later i asked him about the check he said he needs proof so i gave him the proof he said he will send a money order and i never got it. about 2weeks later i asked him about it he said the money order got lost. and he said i need proof of the bounce check. told him i gave it to you he told me that he had lost it and he needs more proof. know that was the only proof i had and i gave it to him cause i trusted him.and its been 3 month later and i still have not got any money for my ckeck. and with my last check was bonced for (nsf) so i called them and asked them what was going on and one of the managers told me that it was not his proplem and he hand up on me so i called back he picked up the phone and hung up again.

Waited 18 minutes just to be acknowledged. When waitress got our drink order we waited on our drinks another 9 minutes. Asked to speak to the manager"Kathy" and that did'nt get us anywhere. The store was'nt busy and the manager couldn't offer an explanation or an apology so we left and went somewhere else. Do not visit this restaurant!

The other night my five friends and I decide to go to IHOP to get something to eat in early hours of the morning around 1:30/2 a.m. It was a mess from the moment we walked in. We were aware that IHOP was going to be jam packed and FULL of drunk cowboys but, we have always has some-what decent service so still wanted to go. My two friends arrived there about 10 minutes before me and the other four so my friend put her name on the list for us. After we got there and about 20 minutes of waiting for our name to be called the manager at the front gives me and the four friends who got there late a mean glare and says not only very loud, but very rude, "EXCUSE YOU. ARE YOU WAITING FOR A TABLE OR SOMETHING? YOU HAVE TO PUT YOUR NAME ON THE LIST IF YOU WANT TO BE SAT!" so we replied back saying we did. She looked at us like we were stupid. Then my friends cut in and said, "uh I did...Amanda for 6?" the manager then looks down and says "oh, s**t". So yeah, that made us angry but we didn't say anything.

So anyway, we're sitting there under a cheap hawaiin umbrella (the ihop is decorated in this theme) and attached to a taped monkey. So a woman, a drunk one, comes up to and pulls on it, making the umbrella fall on top of us. So of course we're not just going to sit under it, we try and put it back up. But, something is wrong with it and we are unable to keep it up so we're sitting there holding it up, trying to make it stay and all of a sudden the manager turns around quickly and literally YELLS at us, "HEY! DO NOT TOUCH THAT! YOU CAN'T JUST HELP YOURSELF TO WHATEVER YOU WANT!". We were absolutely shocked. Who does this woman think she is? We weren't trying to make trouble, we were simply fixing someone else doing.

So yes, my friends got extremely mad and the woman now wants to kick us out! After we all exchange many mean words we start walking to our car and remember hey, we need to get her name. So my friend and I walk in back inside and ask for her name. She gave us her first name and absolutely REFUSES to give us her last. My friend and her say a few things to eachother and as we are walking off the manager says, "Act your age, not your IQ.". I think that was very rude, childish, and far beyond unprofessional.

Then we leave, go to Denny's and honestly have the most kind server we have ever had.

My wife and I like to go eat breakfast at the location on Merchants Dr. in knoxville TN, but we've reconsidered the last time we were their due to us not being able to hear each other speak thanks to the manager in the kitchen yelling at everyone, no complaints on the food and waitress, their always wonderful, but last 2 times we were their we were shocked at what we overheard this woman saying to her workers and her tone. WE WILL NOT dine there if she is there ever again! Great job to servers, horrible job to manager, really should be embarrassed by her vocab, no one deserves to be talked to like she talked to her workers, My wife and I feel pity for workers around her, again I will be back only if she's not there