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JustAnswer review: Clogged kitchen sink 244

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Author of the review
12:13 pm EST
Review updated:
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I contacted the above (info@justanswer.com) to find if if there was anything on the market that would unclog a stopped-up kitchen sink other than the standard Drano, Liquid Plumber, etc. because I tried everything I could purchase over-the-counter and nothing worked. I waited and waited for a reply to my question and nothing happened. I finally sent them an e-mail asking them to remove my question from their service and to refund the $9 they charged against my VISA card. Instead, they charged an additional $15 for my asking them to remove my question and refund my money! I couldn't believe it! They do not post a phone number or mailing address where I could contact them. Now I am stuck with no answer and a $24 charge against my VISA card. I must be a fool to trust a company like this on the internet.

Aug 13, 2013 12:11 pm EDT
JustAnswer customer support contacts
Phone numbers
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P.O. Box 29045, San Francisco, CA, 94129, US

File a complaint Write a review
Dear Rentalman,

I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

- Adam
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

244 comments
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John Zucker
US
Jul 21, 2019 7:02 am EDT

Some used my credit card to make unauthorized purchases and my credit card company sent alerts and then cancelled my card.

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Jack Junell
US
Jul 27, 2019 5:40 am EDT

I had you find me a real estate attorney and I used him. I paid my "free trial" for this information but not for an ongoing membership. Jack Junell (Glasrail) [protected] Please reverse this and cancel any further charges. Thank you, Jack

Please let me know by email that you received this; jjunell@glasrail.com

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Derrick Thambyah
NZ
Aug 05, 2019 2:20 am EDT

I paid $2 for an medical opinion and today $70 was deducted for no reason?

Please refund my moneys immeidately.

My name is Derrick Thambyah and I paid by credit card

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Danny 1223
US
Aug 06, 2019 12:28 am EDT

Y'all A Scam & Didn't Really Help With My Problem I Want My 5.00 Refund Back I Seen That Couple Have Had This Done To Them You Guys Should Fix Your Website Asap

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George McLean
GB
Aug 17, 2019 10:05 am EDT

I signed up for 7 days trial help with Just Answer ti get an answer for a legal question but did not get a satisfactory response and now cannot find a way to stop a recurring debit from my account. Can you me find a way to srop them from removing money from my account>

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Ernest Leggett
US
Aug 24, 2019 2:05 pm EDT

They charge my account without authorization.
I called and spent half an hour, and had to fight the entire time.

They said they will credit my card.

I don't know how they sleep at night.

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juano52
US
Aug 31, 2019 3:27 pm EDT

I accepted a seven day trial on just answers for help on a auto problem but i was not informed when they were going to deduct money for a membership that i don't need I did not enroll in no membership and have been charge twice.

Manuel R. Ochoa
[protected]

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Lrwalker
US
Sep 04, 2019 5:46 am EDT

Contacted JustAnswer, and after hearing their response determined that it wasn't something that I was interested in. Tried to cancel, and found that they had made the process difficult and time consuming. I was finally able to cancel, but they billed my credit card anyway.

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sid dow
US
Sep 10, 2019 5:15 am EDT

on September 2nd the amount of 27euro was taken from my bank account for membership that i did not request i require refund. I have no idea how or when you thought you should have payment made to you.
Membership No [protected] Ca
Please do not think that i will forget this matter...

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caseymorgan
US
Sep 18, 2019 1:39 am EDT

I just want to cancel membership

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{処伎}ショーキー
US
Sep 18, 2019 7:35 am EDT

i just asked 1 question for 1 dollar
then after time you withdraw without consent 34.87 US
i require refund !
note: i did not sign to a subscription only 1 question for 1 dollar

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Jeanette Rutland
US
Sep 22, 2019 1:15 am EDT

Your site does not allow me to cancel my subscription. Please assist.

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Neil Glenn
US
Sep 25, 2019 8:31 am EDT

My name is Neil Glenn, 9006 Millwood Dr, Rowlett, Tx.
I asked one question, got an answer which didn't help, and now have been billed for an unauthorized membership. I have received NO information as to my membership number, so cannot give one. I wish to cancel this, per your advertised policy.

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Xena001
US
Sep 29, 2019 8:46 pm EDT

I cancelled my membership within the seven days free period yet i was still being charged. I didnt signed up for any monthly membership payment. My money was just enough for an automatic payment on my account, which you took it. Pls kindly give it back, i need it.

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Canayen
CA
Oct 07, 2019 12:04 pm EDT

I had a discussion with Pearl... She sent me to an "expert" but no one contacted me!

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Lois! Stewart
US
Oct 07, 2019 1:09 pm EDT

I used just answer for the trial period only. I was not notified of a pending subscription charge. I don't want to subscribe to just answer. Please cacel the subscription and issue a $28.00 refund.

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Claire Collins
US
Oct 07, 2019 7:35 pm EDT

I asked a question with a $10 dollar fee about a rash on my dog. Just answer is taking a monthly fee from my credit card and I cannot find anyway to cancel this subscription with them. I have never asked them another question and did not subscribe or have any intention of subscribing - Please can I get this cancelled and refuned

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Christine swamy
US
Oct 07, 2019 11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This site charged me extra money when i did not use it again. Please refund my 46 dollars. This just answer site i feel like is a scam. I dont want my bank account to go bad again. So id appreciate it if this site deletes my card number info, or im afraid im going to have to change my card number.

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Dolores1956
US
Oct 08, 2019 12:42 am EDT

I was assured at the time of joining that I could cancel at anytime. If looked and looked and I can find know way to cancel

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Karen Freeman
US
Oct 12, 2019 6:17 am EDT

I have not given permission to take money monthly from bank account. I want it stopped immediately or I will report it to the Attorney General and the BBB.

Karen Freeman
kvfreeman@triad.rr.com

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Michael_smith36
US
Oct 13, 2019 12:46 am EDT

So I needed help on my car on August 15, 2019. But I canceled my order and my account so I got my 5$ plus the 21$ back that's fine and now its October 4th and I just got charged 36$ for NO REASON.

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roger bibo
US
Oct 13, 2019 9:12 am EDT

i never ask to be a menber and they took the membership fee pn my credit card, i want to unscribe from your site

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RAJIV KUMAR
US
Oct 13, 2019 11:41 am EDT

I have dcvd one notification that you are credited my account usd40, I don't know why is this?
Pls reverse this urgently otherwise I will go to file suit.

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Arlester Frazier
US
Oct 16, 2019 3:28 am EDT

didn't get answer to question submitted and had to join a trail subscription before I could get an answer. so I joined and the subscription stated at any time. Tried to cancel to found out there was no way to cancel. I HOPE YOU can get this matter resolved as soon as possible.

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Hanna3333333
US
Oct 17, 2019 4:08 am EDT

This is a complete scam! They wont refund me no matter what I tell them! I didn't authorize an auto pay! Customer service is a zombie that wont do anything to get my money back! Do not use!

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Verne Walton
US
Oct 19, 2019 6:24 am EDT

Just got sucked in. Not used and can't cancel.

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Gracejoansmith
ZA
Oct 19, 2019 5:15 pm EDT

In September 2019 I asked a question of Just Answer over the internet. On 7/10.2019 you debited my account for R599 as a registration fee. I did not apply for membership. This is a disgusting act of fraud. I notice that many others have similar complaints. Kindly credit me with the R599. I do not wish for any further services from Just Answer

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auto bot
US
Oct 19, 2019 5:29 pm EDT

this [censored] deduct me $38 for nothing, I did not get anything but it appears on my credit card. I try to cancel my member[censored] but I can't click on it. Definitely a rip-off !

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Imoml
US
Oct 21, 2019 7:26 pm EDT

I tried the £5 limited offer and didn't like the service provided so cancelled right away, how ever iv since been changed £80 (£40 on 2 occasions) iv tried contacting you on so many occasions and haven't be able to get any contact ... the £40 you have taken today was all I had to feed my 3 children...

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Jimmy Hillner
US
Oct 22, 2019 12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed up and tried to cancell and thought it was done but I keep getting charged like today. I want a refund or I will get it through my card company. Today not next year

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cooltater
US
Oct 26, 2019 7:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ask you to stop taking money out of my account. The service I got didn't help . I don't use your service so I don't think it's right to keep taking money. I'm 75 years out and can't understand this rip off. Thank You Sandra Giddens
PS I live on a fix income and can't afford this. Please help me. Please explain to me how to stop this.

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Paul Lowe Wai Chung
CA
Oct 26, 2019 6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked a question which was not answered. To my surprise they billed me $66 for what I don't know (In addition to the $5 deposit at the beginning).
Called customer service and they told me that I should have read the full expalnation on website regarding the 7 day period which I did not see. I am sure it was in some fine print elsewhere.

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ErinMay99
US
Oct 27, 2019 10:30 pm EDT

These people have been charging me for months for a single question. They do not respond to emails or calls. I'm out about $300. And I don't want this service. I have been hacked and I'm not sure it wasn't these people from this site. They should not be allowed to have an app.
Erin May

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Bob1105942
US
Oct 29, 2019 2:23 pm EDT

Um let's see u never even answer my question plus u billed me 6 for the question that was never answered I mean really

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Roberta Stevens
AU
Nov 09, 2019 1:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

why am I being charged 66 dollars for something I didn't authorise, when trying to cancel my account I was informed I didn't have one under my name and e/mail, I would like the 66 dollars refunded .
Your methods of doing business is fraud.

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TigerD
US
Nov 11, 2019 11:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

it took 5 emails to cancel and still no refund. Then my debit card info is stolen the next day, it was a brand new card, of course they would have a cheap security system. You will not be able to cancel your membership you will have to call them. Avoid

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Jeff Palley
Goleta, US
Nov 17, 2019 1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I never subscribed to this. Please CANCEL my subscription immediately and refund any charges you have already made.

But first, before you do anything else, CANCEL my subscription for this email address.

Thanks a lot,

Jeff Palley
JeffPalley@gmail.com

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Kesley Walker
ZA
Nov 18, 2019 2:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

So, I needed assistance with my device and when I was put through to someone to assist me according to my understanding ther ewas only a once off R59.00 requested. yesterday 10/11/2019 my account was debited for R599.00 please advise why and please could my money be reversed as I only used this service once.

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Jmoneill
US
Nov 20, 2019 7:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I never signed up for monthly service and declined use of service after first use which was unhelpful

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Emmanuel Schoeman
ZA
Nov 20, 2019 4:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Please see above. When I gave the lawyer a 4 star for good service, and wanted to lock out, they kept on trying to keep me on line. I declined the monthly fee. I am retired and have no money to spend. The R69 was urgent as my daughter was in dire need of help. Yet they went ahead illegally to defraud me.

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    P.O. Box 29045, San Francisco, California, 94129, United States
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