KTM / Keretapi Tanah Melayu
Reviews and Complaints

Each train supposed to come 15 mins to 20 mins. I had waited one hour for waiting a train come. The train keep delaying besides the weather is hot! We suffering the degree of hotness to wait for the train but the train do not come on time! Poor services! Currently, each train take 1 hour to reach the station. There should be another train to reach the station! And for today, the train keep stop at the lane for few minutes! After a few minutes, it stop again! Terrible! Please fix the problems

7.27am at klang KTM, your worker is [censor] rude!

An old Indian lady tanya baik2 a worker beside a train, "train ini gerak ke tak" because almost everyday, the train will come, passenger goes in and then ktm worker will ask us to get out again. The train won't move and ask us to wait for next train.

The male worker shout at her “kau masuk jelah”!

After that, an old Chinese lady came and ask direction, whether this is the correct train to kl. That stupid worker berat mulut sangat, taknak beritahu. Lepas tu, ketuk Kat signboard/map dalam train tu suruh customer use her own eyes.

Astagafirullah... How would you feel if it's your own parent?!

Seriously, kalau wuat kerja malas sangat baik jangan buat. Buat ape puasa kalau perangai tu mcm sampah .

15june, What a service klang KTM still has. Train always not on time.
If it comes on time, it doesn't departs on time, making so many people late for work!

Before that usually we have a train at 730 where all passenger can sit comfortably all the way to kl sentral. Nowadays the workers are so lazy, the train that comes at 730 doesn't operate, they let us squeeze at another train which is do full and so packed.

Please so something about this [censor] service.

I must compliment KTMB for implementing the system of checking names on tickets issued against passport / IC of passengers taking the JB-Woodlands shuttle. It has certainly reduce / eliminate the problems of touts who buy the tickets in bulk and sell at profits to other passengers. It has also resulted in a fair system for online booking of tickets. Good move!

Dear KTM,

Please review the services at KTM klang. The facility is so broken already for months.

Their toilets are not for public use, what for we pay our tax Money for? KTM klang they place someone there to collect door charges, and the person don't feel like working, they lock the toilet.

The staff in KTM klang were just bad.
Early train to kl sentral, any announcement the staff just shout at the crowd from the other side, blabber something nobody can hear, the staff then macam lantak lah then walk away.
What kind of attitude is this?

Today is 8th June. Recently the train always come late at 745 instead of usual 725. Do you know how much inconvinience a minute can cause? Please be punctual.

There's a train that comes at before 745, but it just comes, ppl go in, the train doesn't move. Then ppl have to go out again and take another train. This gives impression how lazy KTM staff can be, got train but don't want to function.

Dear ktmb customer service

i am a daily user of the komuter service but i am unhappy with the following areas of your service;

1. It's the fasting month and most companies and the public sector allow their staff to leave early.
However you have yet to reschedule the timetable for your train services to meet this demand. The commuters are left waiting between 30-60 minutes for their trains to arrive which defeats the purpose of leaving our offices early.
2. Why are the timing for the trains schedules not displayed on the screens at the concourse level. We have to go to the platforms see when the trains will arrive and waste our time there when we could have attended to other matters instead.

Please attend to these issues immediately as we are already approaching the second week of ramadan.

On 29 may 2017, I online check for train ticket from penang to kl. I had choose the slot and when I press continue, it shown slot locked but I the no of slot is not same with slot that I choose. I tried many times by changing the slot but still the same message pop out. It didnt save my time but waste my time. Now I need go to counter only can successful buy the ticket.

Kindly check your system, thanks.

I have a friend come from far and she is not familiar to KL public transport system. She is holding a RapidKL card which she thought can be used for KTM as well. As you know KTM TnG lane does not have the autogate and your signage of the "beep beep" is kind of misleading for new people. I admit it might be part of her responsibility but when she get off in Kajang station (reached 20 May 2017, 6.21pm, 5.44pm from KL Sentral), the police officer standing is so rude. Like seriously so so so so rude. He treat her as if she is a criminal. I think KTM should upgrade or make sure your facilities are perfect before giving out compound. And please request your employee or any officer to have a better manner and be polite to the customer. Thank you.

Dear KTMB,

On the 27th December 2016, I've refund 2 tickets from Ipoh to Seremban at Batu Gajah train station.The payment was done under my sister Public Bank account. Her account number is [protected]. I believe the refund should have been bank in to her account by now, yet she informed me that there isn't any refund received from your behalf. May I know what's going on and I hope to hear from your behalf as soon as possible. Your cooperation is kindly appreciated. I've filled up the form for refund on that particular day around 1220 hours. The following details are the proof of my transaction.

Train / Tren : 9213 - ETS PDG BESAR - KLS
Origin / Dari : IPOH 28-Dec-2016 12:13:00
Destination / Ke : SEREMBAN 28-Dec-2016 16:00:00
Class / Kelas : ETS1 - ETS PLATINUM
Name / Nama : REGINE YEW HUI TENG - Adult / Dewasa
IC Number / No. Pengenalan : [protected]****
Meal / Makanan : No / Tidak
Fare / Tambang : MYR 59.00 / C / Ordinary Ticket
Admin Charge / Caj Pentadbiran : MYR 2.00
Discount Type / Jenis Diskaun : -
Reference / Ticket Id : [protected] / [protected]
COACH / KOC : D
PLACE / TEMPAT : 8B

Train / Tren : 9213 - ETS PDG BESAR - KLS
Origin / Dari : IPOH 28-Dec-2016 12:13:00
Destination / Ke : SEREMBAN 28-Dec-2016 16:00:00
Class / Kelas : ETS1 - ETS PLATINUM
Name / Nama : HAN KAH MUN - Adult / Dewasa
IC Number / No. Pengenalan : [protected]****
Meal / Makanan : No / Tidak
Fare / Tambang : MYR 39.00 / C / KTMB I-CARD STUDENT
Admin Charge / Caj Pentadbiran : MYR 2.00
Discount Type / Jenis Diskaun : -
Reference / Ticket Id : [protected] / [protected]
COACH / KOC : D
PLACE / TEMPAT : 8A

Please email me as soon as possible for any further details/feedback regarding to this matter.
Email: [protected]@hotmail.com

Thank you.

Sincerely,
Han Kah Mun.

Hi Sir/Mdm,

I am not happy with the services provided by KTM due to the breakdown around ~3:30pm at Ipoh station and the train came to an halt and no announcement to be made and passengers were kept in the dark till we approach the captain and train assistance.

We were promised with a price difference refund but end up when I queried at the KTM KL Sentral service counter, the answer is NO.

We have been stranded at IPOH station for nearly 3 hrs from 3:30pm till 6:30pm.

Regards,

Subject : the card does not arrived at the provided address.
Dear sir/madam,
I wish to report about the above condition.
I already paid rm35 for the yearly fees but the card did not arrived at the provided address.
I already emailed all the details regarding the payment to [protected]@ktmb.com. My because it is already passed the 14 days of working days.
I really hope that you will fix this condition as soon as possible. Thank you.

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 2 April 2017 (around 4 pm). The bank transaction to buy ETS ticket from Sentral Kuala Lumpur to kampar for 3 April 2017 successful . However, the ticket reservation was unsuccessfull due to System Internal Data Error. I was charged by the bank but there were no any tickets/reference ID/history on your user report. Hence, I would like to request for refund.

Below are the details of the purchased ticket and transaction:
Ticket date: 3 April 2017
Departure time: 4pm
From Sentral Kuala Lumpur to Kampar
Coach: E-10D
Amount: RM 31.00 (1 for Adult)
Bank: Maybank

Please email me as soon as possible for any feedback regarding to this matter.
Email: [protected]@gmail.com

Please refund ASAP. Thank you.

On this Monday, 3/4/2017, I took the train ETS 9215 from Butterworth to KL sentral on [protected]. When it reach the destination at KL sentral, I leave the train and forget to take my shoe that I put on the compartment above my seat. I'm then call to the customer service number of KTM and tell them the situation. They return my call on the next day can claim that they can't found my shoe. But I can remember clearly that I put my shoe on the compartment and it's won't lose until other people took it. I'm request to check your cctv and find out the truth.

Attachment below shows the picture of my lost shoe and my train ticket.

Thanks for your corporation.

I would like to refund my money as I wrongly purchased the wrong date for my ets ticket.. It supposed to be on the 1st april but I bought on 7 april 2017 (23:22), fron kl sentral to sg petani.. When I went to sg petani station, the staff told me that the system is offline therefore I should try to call the service centre.. I was unable to go to the nearest station (Kl sentral) due to my army duty so I called the service centre.. I tried so many times but never succeed.. How do I get to refund if there is no agent available even for a second?

I purchased a ticket on 12/3/17 via online from BM to Kampar (19/3/17 16:14-18:[protected]) but i want to cancel this ticket due to choosing wrong date. After that i quickly call to center requested want to cancel the ticket on 9.58am the agent told me if cancel the ticket need to go to your nearest KTM counter. Ok I went to Butterworld KTM counter request to cancel. I waiting at there around half an hour more, at the end the counter ladies told me that at this moment she unable to cancel my ticket without any reason and just ask me to give her my contact number and somebody will call me back. Ok fine, after went back to my home i also have called to center to confirm again i want to cancel my ticket is there somebody will take care on my case? I also have mentioned my CIMB Bank hasn’t deducted my money yet can i 100% cancel instead of 70%. The agent told me, yes if the transaction is unsuccessful will 100% refund to me within 14 days. Ok because CIMB Bank hasn't deducted my money yet and I thought she will help me to cancel the transaction become unsuccessful and 100% refund to me. After 1 week ago I checked back my bank transaction there was 100% deduct my money WHY! I have told you I want to cancel my ticket, and you want me go to KTM counter to request for this, yes I did it. At the end you not 70% refund to me is 100% deduct my money? What's going on? I call to center on 20/3/17 4:51 pm to ask about this, the agent said will checked for me and give her some time. Ok, after 1 week i did not receive any response from KTM! I want to know is this kind of services that you give to your customer or because my ticket value only RM25 so nobody will pay attention on my case? Please tell me, if this is the service that KTM provide, yes I will use RM25 to buy your BAD, SLOW, and WITHOUT ANY REASON AND RESPONSE services instead of waiting.

There is something wrong with the online booking for the shuttle train from JB Sentral to Singapore (Woodlands). For one, the online booking starts between 8.35-8.38. By then, out of 320 tickets, there will only be 220 left. Sometimes, there are only 160+ tickets left.
What is more strange is that the seats are locked so the seats cannot be booked online at all. So it appears that there is a limited number of tickets for online booking.
Yet, there are people who are selling pre-booked tickets by agents between 8-10 rm per day, or individuals who have bought tickets over the counter at the about the price of 8-10 rm.
It the intention of KTMB is prevent touts to have easy access to online booking, what of those who pre-book from agents and over the counters? Are they lesser evil?

I made a purchase of two round tickets on September 2016. That was a successful transaction but no e-ticket was generated. Been to the nearest counter and they said will do auto-debit for the payback within 14 days. Up-to-date, almost half a year gone, I have been to ktmb counters thrice, called to customer service center and email to make this complaint.

Tolong letak signboard yang mengatakan gate untuk ets dah ditukar! menyusahkan dan merugikan. Service apa macam ni makan duit banyak tapi bagi service murah.Sekurang kurangnya tolong tempatkan staff dekat gate yang lama untuk inform customer yang tengah tunggu train gate dah tukar dekat sebelah mcd. Kesian warga emas yang terlepas train dan kena beli tiket baru sebab service ktmb yang terlampau bijak

Dear sir/madam,

I have purchased 3 tickets via ktmb website on 15 february 2017. The bank transaction to buy ticket from woodlands to jb central (Train 78 shuttle woodlands to jb) for 04/03/2017 was successful via maybank2u and mastercard posb. However, the ticket reservation was unsuccessful. Hence, I would like to request for refund asap. I have called ktmb for few times but was unsuccessful to get through the line.

Below are the details showed in the screen after the payment
Intranet ktm error

Transaction details:
Total amount: rm32 + sgd 5
3 ticket
Bank: maybank and posb mastercard

Please email me as soon as possible for any feedback regarding to this matter.
Login name: heon fei
Email: [protected]@hotmail.com
Thank you.

Request for refund
To whom it may concern,

I made a purchase via ktmb online for ets service from sentral kuala lumpur to taiping last sunday via maybank2u.
Payment shows successful but no ticket

There are no printouts available and when I check using the report, it shows no id found.

I took hours to make you guys pick up the phone... And u say they will report to maybank on mondat.. And money will be refunded on tuesday... Now where is the money? I have been trying to reach you guys for hours! Very-very bad service...
As long as it is related to the government... Nothing can be good!...

Do something!