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LG Electronics

LG Electronics review: dvd player/recorder rh387-m with 160 gb seagate hard drive 236

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Author of the review
1:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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We bought our DVD Player/Recorder RH387-M in October last year(2008). At first everything was working fine, but after 2 months we started to get some problems; the DVD player would not read anymore discs. We called the company about this, and they sent us an email about not being able to qualify for their services despite saying on the phone that this is a very common problem with this specific model.
So for two months we were able to record onto dvd's, but little did we know that these dvds would not be readable for any other type of dvd player, we tried at least 4 different brands.
Now, not even 1 year after buying the product, all the functions are off and the DVD, for almost $300, is garbage.
Never buy any products from LG - Life is Good only for LG and not for their customers.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

236 comments
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Rachel contreras
Wilmington, US
Jul 08, 2011 9:23 pm EDT

i've been dealing with this problem since april 2011 with my fridge not working why cant they just replace the fridgerator serial # 610MRJF02972 model #LFD228605SW side by side

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monu gond
IN
Jul 17, 2011 9:08 am EDT

Mera ak Lg c3-10 mobile jo maine 30-june ko Lg service centre Ultadanga(north-24-pargs.) me jama kiya tha Lg service centre se kha gya tha ki 2-3 din me de diya jayega. magar woh mobile mujhe abhibi nahi mila hai.Mere mobile me keypad problem tha, jiske karan mane uuse lg service centre me jama karaya tha.

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Viral Parekh
IN
Aug 05, 2011 6:09 pm EDT

pick pocketed from surat bus depot while going to college.

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jday2222
Danville, US
Aug 21, 2011 4:48 am EDT

I PURCHASED AN LG REFRIGERATOR MODEL LMX25981ST, COST $3, 000. WITHIN A MONTH OR SO I WAS HAVING PROBLEMS, CUSTOMER SERV. EXTREMELY POOR. THEY TELL YOU NOT THEIR PROBLEM BEFORE YOU EVEN FINISH DESCRIBING THE ISSUE. I HAD ICEMAKER PROB. FIRST. AFTER REPAIRPERSON FIXED, HE LEFT ME A NEW ICEMAKER STILL IN THE BOX AND SAID "KEEP THIS YOU WILL NEED IT ". I WISH I WOULD HAVE RETURNED THE FRIDGE RIGHT THEN. IT IS A VERY NICE LOOKING APPLIANCE, BUT DO NOT LET THAT DECIEVE YOU, IT IS OF SUCH POOOOOOOR QUALITY AMERICANS SHOULD NEVER HAVE ACCEPTED IT IN THE FIRST PLACE. MY NEXT ISSUE, THAT STARTED W/IN A LITTLE OVER A MONTH AFTER PURCHASE, WAS A DARK SPOT THAT STARTED GROWING ACROSS THE INSIDE PIECE OF MY LOWER SHELF. THE CO. OF COURSE TOLD ME OVER THE PHONE IT WAS NOT THEIR PROBLEM. I EXPLAINED IT WAS INACCESSSIBLE AND I NEEDED TO HAVE IT LOOKED AT - REPAIRPERSON CAME OUT & TOLD ME IT WAS POOR QUALITY PLASTIC AND IT COULD NOT BE REPLACED, AS IT WOULD JUST COME BACK AGAIN. I TOOK THE ENTIRE BOTTOM PIECE OUT (THE ONLY WAY TO REMOVE)TO TRY AND CLEAN AS AN ODOR BEGAN AFFECTING EVERYTHING IN THE FRIDGE(MY FRIDGE WAS IMMACULATE). I HAD TO PRY PLASTIC PIECES APART TO GET ACCESS . THIS AREA WAS NOT MEANT TO BE ACCESSIBLE. I FOUND DARK BLACK MOLD GROWING. CALLED CO. -TOLD NOT THEIR FAULT OF COURSE. USED CLOROX & DRIED IN HOT SUN --DID THIS OVER & OVER FOR THE ENTIRE DAY. PUT IT BACK TOGETHER AND RETURNED TO FRIDGE. WITHIN 4-6WEEKS IT WAS BACK - NOTHING INSIDE FRIDGE WAS OLD OR SMELLY, MY REFRIGERATOR WAS SPOTLESS. NOW I CAN NO LONGER USE WATER/ICE DISPENSER DUE TO THE HORRIBLE TASTE. THE SMELL RUINS ANY FOOD THAT IS INSIDE FOR MORE THAN OVERNIGHT. THIS REFRIGERATOR IS COMPLETELY USELESS TO ME AND INTERESTINGLY LG HAS "NOTHING IN THEIR FILES IN REGARDS TO THE PROBLEM" . THIS COMPANY SHOULD BE INVESTIGATED AND HELD LIABLE FOR THE HUNDREDS OF COMPLAINTS THAT HAVE BEEN FILED AGAINST THEM BEGINNING LONG AGO. WE ARE SUPPOSE TO HAVE TAXPAYER MONEY GOING TO PROTECT THE TAX PAYING CONSUMER. THE ONLY PROTECTION SEEMS TO BE GOING TO THE VERY LOW QUALITY, HIGH PRICED COMPANY, IMPORTING THEIR PRODUCTS TO THE VERY PEOPLE WHO PAY FOR TO KEEP THE QUALITY CONTROL IN CHECK. A YEAR AFTER PURCHASE LG SENT ME A LETTER INFORMING ME THAT THE "SUPER ENERGY SAVINGS" THAT THEY ADVERTISED AT THE TIME OF PURCHASE WAS MISREPRESENTED AND MUCH LOWER. WOW TOO LATE FOR THE CONSUMER HUH ?-- GUESS WHO GETS AWAY WITH FRAUD ONCE AGAIN? WHEN WILL THE COMPANY WHO RECIEVES TAXPAYERS MONEY TO PROTECT US FROM THESE VERY COMPANIES, BE HELD ACCOUNTABLE TO DO WHAT THEY ARE PAID TO DO? WE CAN'T RETURN THE PRODUCT DUE TO BEING SCAMMED AT THE TIME OF PURCHASE, BUT THEY CAN SCAM US KNOWING, WORSE CASE SENARIO, THEY MAY HAVE TO INFORM US LATER AND PRETEND TO TWEEK SOMETHING AFTER THEY PROFIT FROM OVERSTATING THE FACTS!

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a tariq
Leigh-on-Sea, GB
Aug 25, 2011 8:53 pm EDT

lg washing machine fault they changed the entire drum of my 11kgwashing machine and still no luck and now theysay need another drum in 1 day still not replacing evev after my child got an electric shock from the machine as weaqter is leaking even when off. lg are so useless money saving and the 3 peolple at customer servive jenny and shantelle are just making me more mad as they are not tryinng to solve the issue but tell me justb to wait for engineers report which has been 5 days now and still nothing never buy LG as it means last garbage

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a tariq
Leigh-on-Sea, GB
Aug 25, 2011 8:55 pm EDT

anyway the matter is going to take them to court for letting an electric shock happen to my child due to
repairing inproperly of the machine

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tjklimek
Gilbert, US
Sep 04, 2011 2:40 am EDT

The machines shrink everything.

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jason nelson
hampton, US
Sep 04, 2011 1:54 pm EDT

i think its pretty crappy that i spent 1k on a lg plasma tv and 1 month after the warrenty went out i started having problems with it.why is it that my parents have a 1970 model zenith consol tv that still works but with all the advances in technology tvs today last 1 to 3 years.OH i know why the corpporate compaines that run everything are to greedy and the billoins they been making of people must not be enough if they build ### products then they will sell more of there crap .

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Alok68
IN
Sep 13, 2011 6:40 am EDT

I have bought an lg refrigerator

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shubham alone
IN
Sep 25, 2011 7:13 am EDT

*#06#[protected]
lost my cell in 21-09-2011

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tecrestorations
Canton, US
Oct 06, 2011 11:13 pm EDT

We purchased LG Washer and Dryer set from Home Depot in December 2009. The last week of September 2011, the dryer without any prior warning or error message just stopped. It is LG DLE2301W dryer. It needs a new computer control module, which will cost $550 if I replace it myself. This product was advertised as the best thing since paper napkins. It is the most energy efficient and responsible "green" product for all its energy savings. Unfortunately, like most so called marketed "green" products, its corporate double speak lies to sell products. I cannot see how replacing an appliance operated on some electronic computer module that fails every 21 months and cost more than half the original purchase price to replace is environmentally responsible. Just what our fragile earth needs is to fill up our land fills with electronic appliances which have parts in the computer processors which are forever toxic to the environment. This dryer was a replacement for a dryer that I had, had for nearly 20 years. It just had a timer and an on and off switch and always dried our clothes. It worked many times a week through our child rearing years and was still working when I put this new latest technology dryer in. The machine for the "environmentally conscious consumer". LG is a mega corporation like all the other electronic appliance manufacturers. They do not have to make reliable, durable, sustainable and environmentally responsible products. They are accountable to no one but their share holders. Their version of being environmentally responsible is they will pay more for marketing lies that say their products are "green" and off set that cost by having their components made by the cheapest labor possible in a poor developing country and have their fine logo "Life is Good" while they rape the consumer and our environment with their products that have to be replaced every two years or less. That is just great for corporate profits. Since we are now empty nesters and not doing very many loads a month as in earlier years; I estimate that since our purchase of the machine 21 months back the machine was turned on and operated 84 times. That comes down to about $13.70 per load. I have to also assume that since I bought the matching LG washing machine at the same time and have done approximately 84 loads with it, that I will soon have the same problem with it. So that means that it is costing me $27.38 per wash load, not including of course the actual utility cost of operating the machines. It may be true that these machines may actually reduce the amount of water and energy that my previous washer and dryer used. Which were really very simple- just a timer and an on an off switch. The old washer 20 years old and the old dryer which was 17 years old, both were still operating by the way when I replaced them with these most electronically advanced LG machines. The old models cost probably together at time of purchase around $500.00. The old models probably did about 4000 loads of laundry during the time I owned them. That comes out to about $.13 per load. I gave the old units to my Mexican friends who are still using them. I would suggest to anyone looking to buy a washer and dryer, to start looking first on Craig's list for the dinosaur type units that just had a timer and an on and off switch. You could buy and dispose of these old units every 5 years and still be both economically an environmentally more responsible than buying these LG appliances every 21 months. I suspect LG products are not any worse than any of the other appliance models that Home Depot is selling with the so called newest and best features. I have found that most anything made today for sale in Home Depot stores, especially electric tools and appliances have a average life expectancy of 16-24 months. Major corporations today spend more money and attention marketing their pack of lies than in making products that any one would be willing to put their name and reputation behind. As for me, I will never buy another product willingly with LG's name on it. If we want better products, then we simply have to refuse to buy their products until they care to make products that employ american workers and are actually reliable. I cannot afford and most people cannot afford to buy new appliances every 21 months.

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Faiza Burhan
PK
Oct 11, 2011 8:54 am EDT

My Split's compressor is also down which is under warranty, they are saying after 1 month that no compressor available in stock for your split to repair and they are not giving the right answer.
its to hot these dayz plz help me.

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ARIKA SINGH
IN
Oct 13, 2011 3:54 pm EDT

my LG 310 litres double door refrigerator is not working

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BradJ
Nashville, US
Oct 15, 2011 9:51 am EDT

replacement phone says unregistered sim

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RANJEETA MEHAN
IN
Oct 17, 2011 1:38 pm EDT

I M FACING A PROBLEM OF MY MICROWAVE SINCE 3 WEEEKS NOT REPAIRED AN EMPLOYEE HAS TAKEN SERVIICE CHGS AND SAID THE PART WILL COME IT HAS NT COME SINCE 3 WEEKDS ... FOR MY MICROWAVVE. tHE CALL CENTRE NEVERS GETS THRO FOR COMPALINTS. THE EMAIL COMPLIANTS ARE TOO JUST A FORMALITY. iT IS A CASE OF CONSUMER HARASSEMENT. i FACE D THIS EARLIER FOR MY AC NOW THIS TIME ITS THE MICROWAVE.
cLEARLYY SHOWS THAT Lg ONLY CONCENTRATES ON SALES AND NOT ON AFTER SALES SERVICE.

RANJEETA MEHAN. MALAD WEST.

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LG-42 FHDTV-42LK450
US
Oct 30, 2011 6:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,
I buyed LG 42" LCD on 20-10-2011 which delivered at my home on 24-10-2011 but no one is coming for installation as we chasing the dept from 5 days but every time we get false answer.[protected]/2/3/4 from this no. we are getting call of arranging engg. but not an single engg. was arranged and giving false update that will send tomorrow.Every day same answer we get, we beleive in LG and buyed a product but never think on such an poor support.I never buy LG product from onwards and also suggest my friends, office staff as well as publish on facebook and google + such an worst support by LG.on 29-10-2011 your engg.([protected]) call us at 6.30 and said to wait at home as he reaching within 30 mins so wait for him but he didn't come on that day and also not picking up a call.So we loose the trust from LG.

Ganesh Sanap
Mira Rd(E)

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d. chaudhari
IN
Nov 02, 2011 4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sir,
i am very fond of l.g. product.Hence i purchased washing machine and air conditioner But unfortunately i could not get service upto satisfaction level . In washing machine there is magnetic lock which always create trouble and reqd replacement of it.Similarly a.c. bought LSA3cg2Af1 model in April 2010. We are using it moderately . Now it is found that its pcb has burnt. You are claiming that your co.is 6 sigma. How it happened. Pl. respond

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satyendra singh123
IN
Nov 10, 2011 4:16 am EST

My complant for reparing of TV is also not resolved even after 1 month

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Loretta K
Richardson, US
Nov 12, 2011 5:51 pm EST

I bought an LG 3 Door Refrigerator at HH Gregg in March of 2010. In October 2011 the ice maker stopped working. Since I had paid for the extended warranty, I called A&E Warranty. They tell me the ice maker isn't covered but they would be happy to come out and give me an estimate for $75.00. The technician came out and gave us an estimate for a minumum of $400.00. We are looking into other options for the ice maker. I am feeling completely ripped off by LG and the A&E Warranty company. I have now read many negative reviews on the LG ice maker and I would warn people not to buy an LG refrigerator.

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LyndaKeeton
Lake Charles, US
Nov 16, 2011 5:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have a 47" LG LCD HGTV I paid $1, 400. for that worked for 17 months, and I'm screwed. Powers on but no video or audio, after researching on the internet I find this is a common problem with LG products, they really don't care. Never again will I ever buy another LG product and I intend to let everyone I know what kind of overall product they sell.

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AMERICAN FIREMAN
Nokomis, US
Dec 03, 2011 8:58 pm EST

In 2005 we purchased a Maytag washer and Dryer. The Maytag was a top-load vs. a front load. All the washer did was clean your clothes and then wrap them into a tight tangled ball of clothing. It would take 20 minutes to undo the knot.

We complained to Maytag an Home Depot. The Depot exchanged only the Washer for an LG. Would not take the dryer, so we had a nice mixed set. Within a year the LG began throwing codes and stop working. Repairs found no problem (of course). Last year I replaced the computer. Remember, EVERY new appliance is computerized to allegedly save energy and water. Thank you EPA, and your minions. Kudos to the congressional commitees.

IF you have a singel sane synaptic action left in your brain, DO NOT BUY A NEW LG or ANY new appliance. You are guaranteed to have issues at the worst possible time (before the prom, the cruise, the flight, the vacation of your dreams..) IT WILL FAIL. This is part of the design. If you are over the age or 40 you can recall appliances lasting a generation or even 2.
15 to 20 years was not unheard of for a washer and dryer set (unless you beat them, or had really really bad water). The average life of these now appears to be a realistic 5-6 years.

A computer for an LG washer is between $145 and $375 depending on where you find it. Replacement by a technician is at least $150. A do-it-yourself person can do the job, but mind you, these are re-furb computers. ANd you will have to replace the whole thing even if its just a fuse. The fuse is glued in beneath a 1/5 inch layer of urethane. Good luck.

I can usually fix anything that does not require an FAA or other government approval for use. With the new appliances, your on your own. We replaced the Maytag Dryer (Computer again... at $289) with a 2010 GE Plane Jane Dryer for $100 off Craigs list. It will out-last me.

DO NOT BUY A COMPUTER CONTROLLED APPLIANCE OF ANY KIND IF YOU CAN AVOID IT. IT WILL FAIL. I GUARANTEE IT.

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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 03, 2011 9:56 pm EST

The clothes were tangled in a knotted ball from being cleaned in the washer.
Was there anything wrong with the dryer? Was it sold as a bundle or were they priced individually?

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arnold
US
Dec 14, 2011 12:13 am EST

So much for energy saving.The dryer sensor does not sensor the center of the clothes. So after waiting 55 min. you have to set it for another 25 min. Now mind you you can't set it for another 10 or 15 min. I has to be 25. So much for energy saving.The washer, if put on a heavy load does not spin the clothes dry, so you have to rewash them for another 55 min. on normal. So much for energy saving.Just give me a good old washer and dryer without all of the ridiculous energy saving devices.

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kimberleed
Sparrow Bush, US
Dec 19, 2011 9:22 pm EST

I purchased a LG microwave Model number LMA1180ST from Best Buy on April 13th 2011. It is now December of 2011 and the microwave started making a noise like a ship horn then I could smell wires burning. When I contacted customer service they were less than helpful. I was told to mail my receipt to them they would then take 2-3 weeks to process my claim and at that point I could purchase a new LG microwave and send them the receipt and ISBN code from the box to which they would then send me a refund for my purchase price of $89.99. This could take up to 3 months but when you tell them this could take 3 months the girl on the other end of the line politely stated "I did not say that you did." I dont want to purchase another LG product and recommend that no other consumer purchase a LG product as their customer service is lacking and their products are a fire hazard.

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TheWayItIs
US
Dec 25, 2011 2:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It is well past their return policy. All BBY is doing is contacting LG customer support and requesting a return authorization. The 3 months is absurd and a delay tactic to make you go away. Go through LG directly as it is under a 1 year warranty.

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chandrakala p
IN
Jan 18, 2012 4:07 pm EST

washing machine is not working

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Steve1956
Frankfort, US
Jan 19, 2012 5:48 pm EST

Nnew frig, dish washer and stove and microwave ! Les than two years of age used by two 60 year olds ! Frig broken plastic door latches! Stove broken control knobs, dishwasher broken wheelers for racks! Micro wave noisy like out of balance food tray!

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mirg
Langley, CA
Feb 04, 2012 4:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

why does icor canada call [protected]

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devendra008
IN
Mar 21, 2012 4:43 am EDT

i bought lg tft monitor-W2043T on 0312010...but now its not working properly...while its in warranty period.

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neji basheer
AE
Mar 31, 2012 7:18 am EDT

my lg p500 fone is lost before 1 week...
my phone imei is [protected]
if get any information about this phone..
pls contact +[protected]

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gajjer
IN
Apr 08, 2012 2:24 am EDT

i had lost my lg gm200

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laxmankumar
IN
Apr 10, 2012 9:51 am EDT

i lost my mobile
plese help me
[protected] this is my imei number

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Erilame
US
Apr 16, 2012 7:30 pm EDT

I bought one about five years ago and worked great. I remodeled my kitchen by installing hard wood floors and within one year the freezer will have ice in back of the draw which if I do not remove it in time it turns to water and ruined my hardwood floors, I called my insurance company a contractor inspected it and he then sent in a engineer which wrote up a five page story how my floors were installed wron. BS, I have been a contractor for many years, and yes I have seen hardwood floors have a problem and it was easily fixed. Mine can not be fixed and I need a whole new floor.

LG refrigerator stopped working 8/19/11. Sears and LG. notified, sear came to ascess problem 8/20/11 .LG states we have Service Hub in your states that could do the work tomorrow, but sear has to fit it because we have a contract with them. Schedule repair date 8/31/11. Sear called at 2:30 pm to “Cancel”. Stating our service tech. had to go home sick, RESCHEDULE ME FOR 9/12/11. First date advailable for two- men service repair.That mean no refrigertor from 8/19/11 – 9/12/11 That is TOO LONG..

Customer service that is a laugh spoke with SIX different people with very litte english, very short with me.Leaving me on the line for 40 + min. waiting for a supervisor. No different in her attitude, just as bad.Mind you it is 95 degree here

SearsCare
SearsCare
Chicago, US
Apr 17, 2012 1:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Erilame,

My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you had this experience with your LG products that you purchased from us. From your post I see that your repair was scheduled for September of 2011, I hope that this issue has been resolved. I understand that being without a refrigerator is not easy, and waiting over two weeks for a repair is unacceptable. We would love the chance to speak with you more about this, and ensure that all your concerns have been addressed to your satisfaction.

At your convenience, please contact my office via email at smsupport@searshc.com so we can speak. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Erilame) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support

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Trofime
US
May 10, 2012 8:39 pm EDT

The LG service for the customer is very pathetic it is mental torture if your music system has any problem or not working properly.The reasons for the above condition are as follows. I always have purchased LG product but after the below incident I have taken oath not to but LG products in future & if any of my friends inquire about LG, I am definitely going to tell the below problem. * On 13th of December 2011 I lodged a complaint the said call was attended on 15th of December by service engg Sarvash.

The call should be attended within 2 hrs or 24 hrs which was not done as per the LG policy, secondly the said service engg was going to my house to check the music system was very busy on other call .I followed up & he said that at 16.30 hrs he will be at house, he never turned up & the call was closed without my knowledge, saying that the customer has agreed to bring the music system to the service center & i was not aware of it .I came to know about it on 19th of December 2011 when I asked why the delay in attending the call .Again a new complaint was lodged the complaint no (RNA [protected]).

2. the engg Sartvash was to visit on the same day he did not come. The next day he said that the system to be send to the Lg service store.

3. On 21st -11-2011 I had taken music system to LG store, till date I have not received any call .Again after my call they are saying they will look into the matter casually.

4. I have given them a list of what is to be checked of my system

5. I was also given contact number of Head LG Survan Sawant but she never picks up t he phone

Such mental torture to the customer .The service & staff are not sincere in work, due to which I have not desire to buy LG product.

Your statement LG ” life good” does not seem to be good.

I know that they will be no response for this mail but it for my satisfaction I have addressed my problem, now it up to LG to decide.

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DAlbite
US
May 21, 2012 8:12 pm EDT

I purchased my t.v May2011 i noticed around august my t.v started having problems with the volume. One minute you had it then it was gone. I thought it was from the hdmi cords i puchased at a black Friday sale. I bought new ones that were $49.99 at wal-mart around Christmas and for awhile the problem was gone so I thought. My children informed around Febuary2012 when the picture started having lines run across it that they hadn’t been watching it when i was gone because they had problems with the volume.

I notified LG and they sent a repair tech out. within two hours of him leaving the volume went out again. The repair teach came on a Friady and that Tuesday while watching the tv white bubbles apeered all over the screen. I got LG back on the phone and they told me it sounded like the megapixels and it would be an expensive fix. I told the lady on the phone how is that when this t.v is not even a year old and was hardly watched.

She then said she would send a repair tech back outbut he couldn’t come for two days. I wanted this t.v so bad and now i wish i would have went with another brand. I was always told LG was at the top of the line sorry to disappoint I WOULD NOT recommend this brand to anyone. I will be contacting consumer affairs and a lawyer if this problem continues.

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Dr. hariom
US
May 26, 2012 5:18 pm EDT

yes i got the same problem

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seniormutt
San Rafael, US
Jun 02, 2012 10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

the door was left a tiny bit open and the lights got hot and caused a lot melting damage.
these were 60W bulbs.
the repairman said 40W should have been used.
LG makes crap.
DO NOT EVER BUY ANYTHING MADE BY LG !

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Shahul Hameed.j
IN
Aug 04, 2012 2:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronic customer service is very poor service, we never support to buy from their company. we i required spare they wont supply still i am waiting for a spare for 6 month

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DesertDude
Palm Springs, US
Aug 15, 2012 11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased an LG LP0910WNR portable air conditioner. This type of air conditioner does not mount in the wall but instead rolls on the floor and the hot air is expelled to the outside through a 5 to 6 inch diameter flexible hose. The problem is that while cool air is being blown out the upper front of the unit, the upper back and the hose are radiating heat. These two effects are fighting each other making the air conditioner very ineffective. Because of the radiant heating problem the room gets hotter and hotter until it is 95 degrees. Then the compressor turns off for about 3 minutes heating the room. Then it turns on for about 4 minutes cooling the room. Then off for 3 and back on for 4, and it just keeps on going. Another problem is that since hot air has to go out the flexible hose to transfer heat to the outside, additional air has to be sucked out of the room into the air conditioner and out the hose. This means that unless you have an airtight room, air has to be sucked into the room form the outside. The effect of all this is that the air conditioner is cooling part of the room and at the same time heating and humidifying (if the outside is humid) the rest of the room. This air conditioner is simply improperly designed.

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    80 054
    80 054
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    33%
    Confidence score
    UAE
    +82 264 564 337
    +82 264 564 337
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    15%
    Confidence score
    Head Office, South Korea
    +1 (800) 243-0000
    +1 (800) 243-0000
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    United States
    +44 344 847 5454
    +44 344 847 5454
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    United Kingdom
    +61 130 054 2273
    +61 130 054 2273
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    Australia
    +1 (888) 542-2623
    +1 (888) 542-2623
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    Canada
    +43 800 080 040
    +43 800 080 040
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    33%
    Confidence score
    Austria
    +32 15 200 255
    +32 15 200 255
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    60%
    Confidence score
    Belgium
    +42 810 555 810
    +42 810 555 810
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    14%
    Confidence score
    Czech Rebuplic
    +45 78 796 454
    +45 78 796 454
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    Denmark
    +49 180 611 5411
    +49 180 611 5411
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    Germany
    +358 80 005 454
    +358 80 005 454
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    33%
    Confidence score
    Finland
    +39 199 600 099
    +39 199 600 099
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    Italy
    +31 900 543 5454
    +31 900 543 5454
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    33%
    Confidence score
    Netherlands
    +47 81 569 154
    +47 81 569 154
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    Norway
    +351 808 785 454
    +351 808 785 454
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    Portugal
    +34 963 050 500
    +34 963 050 500
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    Spain
    +46 770 545 454
    +46 770 545 454
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    33%
    Confidence score
    Sweden
    +86 400 819 9999
    +86 400 819 9999
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    China
    +852 35 437 777
    +852 35 437 777
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    Hong Kong
    +81 120 813 023
    +81 120 813 023
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    Japan
    +65 65 120 555
    +65 65 120 555
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    Singapore
    +966 800 244 2929
    +966 800 244 2929
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    Saudi Arabia
    +90 444 6543
    +90 444 6543
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    Turkey
    +54 800 888 5454
    +54 800 888 5454
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    50%
    Confidence score
    Argentina
    +55 800 707 5454
    +55 800 707 5454
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    Brazil
    +52 53 211 919
    +52 53 211 919
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    14%
    Confidence score
    Mexico
    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
LG Electronics Category
LG Electronics is ranked 4 among 125 companies in the Consumer Electronics category