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LG Electronics review: dvd player/recorder rh387-m with 160 gb seagate hard drive 236

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1:22 pm EDT
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We bought our DVD Player/Recorder RH387-M in October last year(2008). At first everything was working fine, but after 2 months we started to get some problems; the DVD player would not read anymore discs. We called the company about this, and they sent us an email about not being able to qualify for their services despite saying on the phone that this is a very common problem with this specific model.
So for two months we were able to record onto dvd's, but little did we know that these dvds would not be readable for any other type of dvd player, we tried at least 4 different brands.
Now, not even 1 year after buying the product, all the functions are off and the DVD, for almost $300, is garbage.
Never buy any products from LG - Life is Good only for LG and not for their customers.

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The complaint has been investigated and resolved to the customer’s satisfaction.

236 comments
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said Omar Ali
EG
Sep 21, 2012 10:24 am EDT

I have 29 LG TV, was faulty since three months, I called service support hundred times till now no action .
I am living in Egypt, I will ask every body to avoid LG products.

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bigdaddy1
PT
Sep 21, 2012 10:27 am EDT

Hey clown I have receipts from 10 years ago.

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SIBICHAKRAVARTHY
IN
Oct 29, 2012 11:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a refrigerator LG brand on 6th of oct.2012, from Standard electric company Trichy.After about 15 days it stopped working.No cooling.Called up the stores from where we got the fridge.They gave contact number to LG toll free number1800 180 9999.they gave this number RNA121027083722.They said authorised LG service centre people will attend.Afterwards problem started--now human problem.clubbed with irritation that brand new fridge suddenly stopped working, calling these service guys every now and then to ensure they arrive home when there is no power cut to help me out of this problem was a menace.The people working in service finally came home on the 4th day evening 3.30pm told that oil has clogged up somewhere in the tube.someone else will come some day later with equipment, it might take a minimum of 2 hours work.Puzzled i called up centre when the immediate boss tells me that another guy will be there to attend in 2 or 3 days.i felt it was hell.called LG office in Delhi after 10 minutes she says gas has to refilled! in a brand new fridge?the service person meanwhile treats me as if i am uneducated ### and even asks me to speak decently!he was ### sure it was nobody;s fault and the shop wont replace it also though only 15 days passed and it is in warranty period.God save us consumers from the anarchy of service people.isn't it an irony they call themselves service engineers.

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sneha naik
IN
Nov 17, 2012 8:49 am EST

i hv a mobile of lg but i m not able to use it as the screen was cracked, tried to contact the customer care but there was no support provide, went to almost all the service points but it was useless, as every where i moved it was the same answer the model screen not avilable

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saleemshaik
IN
Dec 25, 2012 8:06 am EST

sir i have lost my mobile phone in the time of travelling in bus

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dr mo
EG
Mar 09, 2013 4:08 pm EST

I agree, ... I have bought a LG Refrigerator (GR-M602YVQ) two years ago. The documents or the attached warranty mentioned it is covered for five years. Currently, the door of the refrigerator is not closing properly. I have contacted the customer service to investigate, they mentioned (without a professional inspection) that the door is not covered by the warranty!. Obviously the customer service is denying customer rights and escaping their duties. Of course not adequate ater-sales service may hurt the company's reputation. What should I do to protect and claim my rights as a customer.

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Bjlce
Waterford, US
Mar 27, 2013 11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The crisper drawers are freezing. We have had to throw away a lot of food due to this. This is the second major problem we have had with this ver expensive refrigerator. The first one was that the light would not shut off. That was eventually fixed. I would never buy an LG appliance again.

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DFWTX
333 Mekrosec, US
Mar 28, 2013 12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LG
Ok. French door frig. I remodeled my kitchen and designed around an upcoming purchase of all LG products- top of the LG line- French door frig- microwave- electric range- dishwasher- washer - and dryer. Dishwasher broke- it was melting the rubber sealing - leaking-- After 6 visits I gave up and threw it in a trash dumpster and bought another brand. Micro-wave stopped working. Replaced the computer board 4 tines and then was told they did not make parts anymore and offered a settlement of $300 on what originally cost $1, 200 and was 2 years old with an extended warranty from Home Depot. I purchased another brand. Now refrigrator stopes cooling. After 4 trips by LG technicians and parts shipped 3 times, I was told they did not make the parts anymore and offered me a settlement of $800 on what cost $3, 800 four years ago. Warranty states 7 years on closed system compressor. No help from LG or the extended warranty with Home Depot. Washer needed 4 seals repaired and took six weeks to get that done. Electric range dining ok, but I am holding my breath. I assuming if one buys ANY appliance from LG paying for the top of their line, you can only use them for 3-4 years and then they cannot be repaired and deemed unusable! No parts! Parts not made to repair the product. I spent around $10, 000.00 for new appliances -LG- and three years later they are unusable and heading to the trash dump. Consumer relations witb LG are poor at the least. We got your money- you got screwed! Also he very aware of Home Depot, their appliances support, and extended warranties! Another screw job. Well, live and learn.
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mahesh9276
IN
Apr 16, 2013 4:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Name : Mahesh Pinnam

Address : 8-3-228/678/1009/6a, Brahma Shanker Nagar, SPR Hills, Yousufguda,
Hyderabad -500045

Phone Model : GS190

Make : LG

Email for communication : mahesh9276@gmail.com

Missed date : 2nd 0ct 2012

IMEI No. :[protected]

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amar.mehta0609
IN
Apr 21, 2013 3:11 am EDT

I bought a LG window AC 2 months ago. Until 2 weeks ago it was working fine. From that time on, the noise levels in the AC are disturbing and loud. I can hardly get any sleep. please suggest me a solution. Additionally can someone please recommend another company which have good AC's ?

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amar.mehta0609
IN
Apr 21, 2013 3:13 am EDT

I agree and even i face the same issues

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LG CARE INDIA
IN
Apr 25, 2013 12:17 am EDT

Dear Mr. Mehta,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at serviceindia@lge.com

Regards,
LG Customer Support Team

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daring prakhar
IN
May 20, 2013 4:55 am EDT

sir
we have bought a LG SXS refrigerator having model no GR-P247JHM on 5 march 2011.
After a while its display unit is not working, although we have complained many times on the local level, it is not changed yet .

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LG CARE INDIA
IN
May 20, 2013 11:13 pm EDT

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at serviceindia@lge.com

Regards,
LG Customer Support Team

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Engineernile
Carlsbad, US
Aug 08, 2013 3:09 pm EDT

MOdel LFD21860 bottom drawer freezer two door refrigerator. Glide 'N Serve drawer top plastic cover sags, prevents flipper top from closing properly. Two Crisper Drawers are mounted on a design flawed plastic panel which breaks too easily. We have replaced these parts two times. They won't replace them free of charge at at. Although we've had our fridge for 5 years, when you purchase parts that break in the same places on two occasions there is a problem with the design. It turns out LG has had to redesign some of these parts on their products. IT SHOULD HAVE BEEN DESIGNED PROPERLY FROM THE BEGINNING. They do not stand behind their products as they should. I called four times and got terminal HOLD. In conclusion, they will not do anything to help me. I WILL NEVER BUY ANOTHER LG PRODUCT, PERIOD. I would also suggest you look elsewhere for a better made product and company! We purchased parts TWO TIMES AND THESE SAME PARTS KEEP BREAKING!

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Lie to facilitate agreement
elan, AU
Aug 15, 2013 6:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Disappointed in the manner in the way they tell you they have put a product on hold, get your credit card details, and they just go ahead and process an order without me even signing anything. Harvey Norman Burleigh - This is Fraud, Not happy at all, I want everyone to know that this has happen to me just yesterday, and was told lies by Initial Salesperson - Singh that he was only taking my credit card details to hold the order and all I had to do was quote the invoice no when coming in the authorise sign and it will be processed, well Singh you didn't just put on hold Mate you processed it and I didn't authorise this to happen. I phoned to talk to you this morning to tell you to take of hold and was told by Salesman Dirk that's it was no problem and that product on hold would be cancelled. I then phoned again during the day to check with the Accounts staff if I needed to do anything else, and was told no because nothing had been processed, so my credit card had been used for any payment etc. However went to use my card this evening and was declined as the was Insufficient Funds available, on phone credit card company they advised that there had been an unauthorised payment made from Harvey Norman Burleigh Heads and that they couldn't do anything about this until you contacted which I was a by now pissed off, as three staff members had lied to me and commitment fraud. NOT happy you need to rectify this tomorrow Friday 16th August, by 9.30am. Thank you

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anuj mathura
IN
Aug 25, 2013 12:52 pm EDT

dealers force customers to buy lg products because they know the truth of lg.We should never listen to them and should by appliances from IFB, whirlpool and godrej .the products from these companies are of great quality and trust worthy unlike lg.

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Kazhar
PK
Sep 07, 2013 3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am LG user but now i never recommend my family and friend ti purchase LG products in Pakistan as there after sales service is horible.

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gisella
DE
Sep 15, 2013 5:08 pm EDT

Hello,

I have a problem with these microwave but I will try to fix it. I need the manual but these is an old microwave and I can not find this by internet. Could you help me with the manual please?

Thank you,
Gisella

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Larry Chappell
San Francisco, US
Oct 18, 2013 10:16 pm EDT

LG is the WORST company for electronics. They lie about their product specs on their website. I recently bought an LG Blu ray that claimed to play a multitude of media files, including MP4. The playback on MP4 was so terrible it was unwatchable. I did some online research and found many similar complaints. When I complained to them by email they responded that I shouldn't take it back because I wouldn't get a refund. I did get my refund and I will NEVER buy an LG product again. I will also never recommend them. They're the worst kind of people.

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nitinbodke1989
IN
Nov 27, 2013 11:30 pm EST

name: nitin bodke
address: 01mantha apt ganesh nagar kolshewadi kalyan (e)
phone model: LG optimas p500
make: LG
last used number: [protected]
E-mail for communication : nitinbodke1989@gmail.com
missed date: 31-10-2013
IMEI NO: [protected]

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Janice Little
Brunswick, US
Dec 05, 2013 2:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

washer under warranty..i have all of my towels in the washer already washed and the lid won't open and it won't power up...can't get a service call for a week and washer is in kitchen and the smell will be horrific..I called complaint dept to see if they can do anything and they said they would call a&e to see if they can come sooner and for me to hold on..I got disconnected and I have called back twice and get a recording..left msg..nothing...I do not appreciate being lied to and can't believe I will lose all of my towel due to smell...I can't understand why they will not call me back..it is 12/3/13 3:30 and I have been waiting since this am for a call...please help Janice Little

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dahmen
AE
Dec 30, 2013 11:28 am EST

I have ordered a TV from Souq.com, I waited for more than 11 days to receive a defective TV, the inside screen was shattered
I right away called them. they kept promising to send their staff to pick up but no body came to pick up the TV, yet we have to talk about returning money. This is cheating pure and simple and will tell every body not to buy from souq.com

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hardik1710
IN
Mar 13, 2014 11:23 am EDT

That's true. I bought LG TV 32LN5650 worth Rs.37000 INR four days back from a reputed showroom. No worth, as there is no person came to install it even after four days, although they claim to come with in 48 hours(2 days). My complain no is: RNA [protected]. I am a customer of LG since last 15 years. Now, I made my mind, not to buy any product from LG.

These people are literally a lying piece of ###.

Regards,
Hardik
+91- [protected]

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sundara raman V S
IN
Apr 21, 2014 9:35 am EDT

I purchased window 1.50 T A/c in New Delhi on 1 May 2014. I made a request for servicing the same on 17-4-14 vide RNA [protected] & made a call on 18-5-14 followed by various calls on 19th and 20 th 2014. The moment I told them that I am going to make a complaint in public domain, without my concurrence they closed the complaint on their own by sending nasty message like door closed, no response, customer self repair etc. The person at customer care gave the mobile no of Mr Hemanshu who is not reachable. This man never bothered to reply any one of the three messages sent to him. My humble advise is NEVER BUY LG Products or else face after sale service problem like me

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sundara raman V S
IN
Apr 21, 2014 9:42 am EDT

compliant No RNA [protected] was not attended even after 4 days & closed without my request by sending false messages. No response to calls made & 3 messages sent to [protected]. People beware

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Chaplain
US
May 01, 2014 12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

we had a repairman from LG come to our home, and he was very professional in service, moreover he repaired our drier in 30 minutes. his phone is [protected]

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Chaplain
US
May 01, 2014 12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We have several LGE unit one being a TV, we are pleased with the product and have recommended other people to purchase the LGE products.

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Chaplain
US
May 01, 2014 12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We have called LG recently and had a wonderful experience with a service company E.F. Detwiler they come from Spring Texas very professional and the tech fixed the drier issues on the spot with the right parts and charged us only $45.00 his phone number [protected]

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t walker
Preston, GB
Jul 18, 2014 11:07 am EDT

regarding freezer that was looked at by engineer, he left and wen i turned fridge freezer back on the lights didnt work and the fridge had now become a freezer and ther answer was we cant do anything about it, , it looks like its general wear n tear.
I DONT THINK SO, , MY FRIDGE WAS WORKING VERY WELL AS A FRIDGE AND THE LIGHTS ON THE FRONT WE COULD SEE... I HAVE WROTE 2 COMPLAINTS AND HAVE NOT HAD A REPLY OR NO ONE HAS BEEN IN TOUCH WITH ME, TO RESOLVE THIS ISSUE

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DESERTGUY
US
Aug 01, 2014 4:38 pm EDT

I agree, totally! My LG refrigerator's ice maker just quit. Tech has put two new ice makers and still the same problem where the ice cube tray is low on the left side, where the water fill tube is, so when the tray is filling with water, the water spills out of the tray onto the side wall of the freezer compartment and down onto food items. What a piece of junk, And talk about lousy service from LG. They're worthless...

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Alfred Kemp
ZA
Nov 14, 2014 7:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I Bought a 3D LG Projector about a month ago from Makro in Port Elizabeth. We also bought the glasses and 2 3D movies. I tried to install the Projector at home, but the 3D side of it doesn't want to work. I've called LG customer services several times, but nobody can give me any information of how to get this fixed. Everytime they tell me they will find out and call me back and after a week when I call again they still do not have any answers. I bought this device to watch 3D movies, what am I supposed to do to get someone to assist me?

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k3llyub
US
Apr 01, 2015 2:33 pm EDT

LG has the worst appliances. I have purchased Refrigerator, dishwasher, microwave, oven, washer and dryer after Sandy. So first. off ..the over the range Microwave was DEAD on arrival and had to be replaced after the LG technician spent over 2hrs trying to fix it even though i told them that i wanteda brand new one since it was dead in the box. Now the replacement microwave has died after 18months the circuit board went and LG has had me jump through hoops to get them paperwork of purchase only to tell me that its out of warranty. 2nd issue is that my refrigerator was leaking water and ice melting after 3 months of use- only to find out that there was a factory issue and they honored that and fixed it. 3rd issue was the dishwasher started to leak after 13 monthsofuse...it appears that the rubber gasket moves and that cost me $100 service fee because it happened on month 13 of ownership. So far I have 3 appliances out of 6 that (knock on wood) have not had a problem... so with 50% having issues - I highly recommend NOT buying LG appliances !

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coolhot
US
May 29, 2015 5:56 am EDT

Life is not at all good with LG AC's . They do not provide after sales service.

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Anna lala
US
Jul 31, 2015 7:50 pm EDT

I have a LG washing machine purchased in 2012. There is water building up in the area that the bleach goes. I try to clean it out and it comes back after every wash. It is stagnant and smells like sewage. I contacted LG for advise and was told to do a tub clean cycle and to wipe it down. I have done this already. Obviously there is a manufacturing defect. The did not offer any free service to fix the problem. This is horrible for a machine that was roughly $1000. My laundry room is son the second floor near the bedrooms and there is a nasty sewage smell from the machine. There really needs to be a recall for the problem but the company really doesn't want to do anything to help with the problem.

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RP331
US
Aug 02, 2015 2:56 pm EDT

I also purchased an LG Washing Machine at Best Buy and within five months, the washing machine started pouring water from the soap dispenser. LG's customer service is in the Phillipines, therefore, their appointments for service are usually based on a contractual service that may not service your area. It took over one month after four service appointments and our home flooding from the 2nd floor to the first for LG to finally request Best buy to issue a credit. It took multiple telephone calls and persistence on my part. Best Buy instead gave me store credit instead of issuing a refund back to my credit card. I would not recommend LG or Best buy for any major appliance purchase.

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    Hong Kong
    +81 120 813 023
    +81 120 813 023
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    Japan
    +65 65 120 555
    +65 65 120 555
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    Singapore
    +966 800 244 2929
    +966 800 244 2929
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    Saudi Arabia
    +90 444 6543
    +90 444 6543
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    Turkey
    +54 800 888 5454
    +54 800 888 5454
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    50%
    Confidence score
    Argentina
    +55 800 707 5454
    +55 800 707 5454
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    Brazil
    +52 53 211 919
    +52 53 211 919
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    14%
    Confidence score
    Mexico
    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
LG Electronics Category
LG Electronics is ranked 4 among 125 companies in the Consumer Electronics category