Office Depot
Reviews and Complaints

I purchased this item with the floor persons help because my toner was out. When I got back to my office there was no ink, Just a drum. I went back to the store 15 min later and was told it does not come with ink. I ask about ink and was told there were no returns because the box was open. I have purchased a lot of toner from your store and this is the first time there was no ink in it. I'm not even sure why you would sell one with no ink. I would like a refund on the item I purchased because it is worthless to me.

Been trying to find out how to resolve a problem with balances on two gift cards. Balances show 0 on both. History shows different. There is a balance since neither card shows being fully redeemed. Cannot justify 0 balance when reviewing past orders. Been told after numerous calls today that Customer service can do an inquiry on the cards. Not the case they just pass you onto another dept. I have called the following numbers these past two days:

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

I would like to know when using account history what Approved/Unknown means vs Approved/Redemption means in regards to card balance. Also what Approved/Redemption 0 means. Finally who can I call and look into this matter.

Thank You

Karl Klotz

[protected]@yahoo.com

Every time I turn in ink cartridges, your policy changes. I have lost a bit of $ that way. So frustrating. Today I took a couple cartridges in, to find that the policy has changed. Turned 3 in 3 days ago, also. I was informed I needed to purchase at least $10. in product. So, I grabbed some A2 envelopes & headed to check out. He had no clue when my 3 prior 'turn ins' would be available. Honestly.

Completely ridiculous! I ordered 4 items, received 3 correct and one incorrect. Called 1800 to ask what to do in these situations. They treat this as a "return" meaning I was to print labels and drop the package off, etc. I also had to place new order - only this time no rewards could be applied (all used on the original order) and wanted to charge me "small handling fee" ($9) for ordering only one item. Of course, I cancelled it all. Instead of fixing their error, they tried to make additional dollar out of the situation! WOW! This company is RIDICULOUS!

I bought a $331.69 chair. I waited 9 hours for the delivery. They never showed up. I called customer service to find out what happened. The rep spoke with the delivery driver, and she said he told her "HE RAN OUT OF TIME" and he'll bring it tomorrow. If you're a delivery driver, how can you run out of time when you still have a delivery to make? So, everyone else's delivery is more important than mine? I paid $331.69 for a chair. I could've gone anywhere else to get a chair, maybe found one less expensive, but I chose Office Max. So tomorrow I have to miss work and wait for my delivery... again! I've been a customer of Office Max for years, but this has destroyed my faith in being a loyal customer.

I went into your Martinsburg, WV store on 2/27/2022 wanting to purchase a scanner that your website listed as "in stock" at this location. While there were demo units on the shelf, there were no apparent units in stock on the shelves.

I searched surrounding shelves for the product and when I could not find it, I approached three sales associates lounging on office furniture demos and asked for some assistance.

I showed an associate the unit I was interested in and asked her to see if they had one in back. She scanned the sku and told me there were none in stock. I told her the website said there were units ready to pickup today. She replied that the website was wrong, and that I would be better off ordering online or going to the local Bestbuy! Thanks for the honesty, I won't bother going to that store again.

I'm not understanding how this company does not do more to accommodate their customers when delivering items. This company showed up a day early to drop off items to an office, that wasn't expecting them. The item was undelivered because no one at the office was aware the items would be delivered today. The window drop off time is too broad. 9-5pm...? Even American Furniture Warehouse gives a better window time than that. Not to mention there was NO COMMUNICATION for this delivery. NONE WHATSOEVER! Speaking to customer service, they were of no help! These people could do their jobs more efficiently via communication, but they refuse to. I will never be using Office Depot in the future!

While purchasing items today (2/27/2022. 4"02 p.m.) at Office Depot/ Office Max at 5111 Greenville Ave, Dallas, TX, I asked Jim, a salesperson, to please wear his mask which was draped over his chin. He refused to do so.

I do hope Office Depot/Max will do everything possible to keep its customers safe. If a client feels unsafe with an employee who refuses to wear a mask properly and will not make this small gesture for a customer, what message is that sending?

You never know who is going through cancer treatment or has a weakened immune system. In addition to giving clients receipts, give us respect.

Customer# [protected]

Order Number: [protected]-1

I ordered 2 cartridges 1 black and 1 color. I only received the color cartridge. I called and ask they ship me the Black Cartridge. I was told I would have to get a refund and wait 7-10 days for my money. I would need to reorder and pay again now if I wanted it now. WHAT!

I am unable to do that and I need this cartridge.

I asked to speak to a supervisor but I was told he was to busy and would tell me the same thing anyway. WOW!

If this the way you do business I will not be ordering from you anymore.

Horrible Horrible customer service.

Date: 2/11/22

To: Senior Manager in Tampa Bay area including:

Office Depot store #2597, Palm Harbor

33650 US HIGHWAY 19 N

Palm Harbor, FL 34684

RE: Store Manager – attitude

I’m contacting you regarding an interaction at the Palm Harbor store #2597 on Monday 2/07/22 around 10 am. I waited several days to see if I felt the issue warranted my time to send this message. As I learned through years of managing teams of sales and customer service personnel; “For every 1 person that complains there are likely to be 9 more that don’t say a thing.”. With that in mind I’m sending this for your consideration.

I am WAS a loyal customer at this store for several years. I frequently have print jobs that require special paper, tri-cut, or trifold. It has been a longstanding practice to present the job on a thumb drive to the person at the print center, and shop for supplies while I waited for it to be processed.

On Monday morning I did not see anyone else in the store except the tall, bearded person at the print center. Perhaps you have security video of the interaction, but in the event you don’t, here is my recollection. When I approached the counter, he did not acknowledge my presence and after an awkward moment of silence slowly raised his eyes to look at me and said: “Is there something I can do for you?”. I attempted to give him the thumb drive and opened a folder with hard copies of the documents and post it instructions for printing and processing. His response: “You’ll have to come back later”. I told him I can wait (which I normally do). He said: “No…it will be late this afternoon”.

At this point it was not a matter of policy or timing, but very much a matter of attitude. He clearly struck a “You’re-Not-The-Boss-Of-Me” posture. I told him that I had a long history of waiting for jobs to be completed, and he said he “won’t do that”. When I showed him my Store Card and asked if being a loyal customer counted for anything, he boasted “I am the manager here and you can’t just jump the queue”. Again, that’s all fine – it wasn’t the words it was his attitude. He then told me: “You can’t come in here demanding things, telling me what to do, and waiving your card around.”. I pointed out that I didn’t demand anything, I simply requested the same service I always have experienced, to which he replied “Have a nice day” as I walked away.

I went down the street to your competitor and got the job done right away. They have an expediting service when you pay a premium and they slot your job up in the queue. I would have happily done that at your store, but instead I was offered “My way or the highway” by a young manager that relished his “authority”, forgot who pays his salary, and confused his mission to serve the customer. I realize it is a difficult time to hire good help, but we better. One last time… it wasn’t the message; it was the attitude.

Best of luck,

Andrew Schramek

Store Purchasing Card Account #[protected].

10 Feb at 1:15 pm. I called to inquire if I can send a package via FedEx through Office Depot and if they can pack my item because I didn’t have a box. The guy on the phone said yes. I went in and spoke to a lady and I advised I wanted to send a box via FedEx and that you all would pack it. The lady said, “I don’t know what you are talking about!” I repeated it again. The lady tells me, “Psst…This isn’t FedEx you pack. You pack it yourself. I will take you to where the boxes are so you can do it.” I was infuriated because her tone and condescending attitude was completely unnecessary and unprofessional. I told the manager but all he told me was sorry and nothing else. The guy who originally told me the answer fully apologized which I appreciate.

I purchased a desk chair from Office Depot online January 7, 2022. I used pay pal for the payment which showed on my bank statement for that date. Today, Jan11, 2022, I checked online and nothing showed about that purchase. I called and spoke to a female who checked, and she stated that there was no listing of my purchase. I told her that the money, $186.05, was taken out of my bank account listing Office Depot. She said there was nothing she could do. I went to my bank and a representative initialized the paperwork and also told me to contact pay pal, which I did, and they are handling it on their end.
After that I logged on to Best Buy and found the same chair with free shipping. It cost me$145.56, a big savings over Office Depot and I would have never known about the savings if Office Depot hadn't have messed up the order. I started the day feeling unlucky, but not now.

I ordered a computer monitor on 1/4/2022 and I realized within a few minutes that I had ordered the wrong one. I immediately called back and was told there was no way to cancel the ordered because of shipment status. I am sure this was not shipped this fast. The first representative named Fpacia I spoke with was rude and left me on hold for over an hour which was a real hardship because I am disabled. Then her supervisor got on the phone after the long wait time and said she could not cancel the order and hung up on me. I called customer service back only to get another representative Richard who told me the same thing as the previous ones had told me. I am forced to keep something I cannot use. Please help me if you can. The order number is [protected]. I can be contacted by email at [protected]@aol.com Thanks so much. Beverly Ward

I ordered the Saunders Heritage Hill 65" Double Pedestal Desk on Dec 9, 2021. Order # [protected]-001. We received a scheduled delivery on Dec 23 from 2:30 PM - 4:30 PM; another text stated that by 5:12 PM. We waited, but the delivery didn't arrive. We checked the Office Depot delivery tracker @ 5:31 PM, and it said, "Order Refused by Consignee."
 According to the Office Depot delivery service company, "Ryder Ever Better, " on Dec 27, the delivery driver drove to the closed military gate and didn't pursuit further delivery on Dec 23.
 Fact: On Dec 23, the delivery truck has never entered the base, did not meet with a customer, and created a false customer statement of "refuse the delivery."
 Office Depot continues to schedule deliveries, provided not working delivery tracking links, and no deliveries (Dec 27, Dec 29, and Dec 30, 2021). Also, the Office Depot customer service continued to state that they cannot contact and refuse to call the third-party delivery service to check on the delivery status and suggested customers go to the nearest Office Depot located 38 miles away to pick up and carry a heavy full-scale 65" desk. Finally canceled customer order without contacting the customer on Dec 30, 2021. Both Office Depot and Ryder Ever Better (delivery service) customer services blame each other for dropping the ball.
 Since Office Depot was not willing to reach their third party delivery service, Ryder Ever Better, we contacted them ourselves, case file # [protected] created, and spoke with representative "Renzo" on Dec 27, who claimed that "They are staying away from delivery to the military base."
 This claim contradicts our recent Office Depot ordered the Realspace® Magellan 59 "W L-Shape Corner Desk (order [protected]-001) on Nov 27, 2021, and received it on Dec 8, 2021, at my residence in the military base.
• After many calls to Office Depot and its third party delivery service with negative results and failure to receive the ordered item delivered as a "Christmas" present for our family members, Office Depot didn't resolve the delivery issue, no attempt to find a delivery solution instead of canceling without contacting customer, and no information online regarding "NOT delivery to the military base" when purchase. It is misleading customers. It is an eye-opener to us. I will rethink doing business with Office Depot and Ryder Ever Better.

12/30/21 i was there to mail out ups box. manager on duty was already upset
about something. wasn't helpful at all. at Muskogee Oklahoma store they have 2 lanes at ups. drop off first she told me come down here. i said where
she responded where I'm standing. she was standing on other side of lane so picked up box and went up there
then she gave me paper and told to fill out information, so I asked for pen. pen was right on table. she told me go on another counter where there is pen. I said wow you can't give that pen which right there on counter. and all of sudden she snaps and told me we have table there and there is pen I said okey... when I told her whatever information you want me right on paper its already on box. she informed me I want you fill out paper what I have given to you. I said are trying to be racist or what. she said bye have a great day. I said okey and told her that mem. you need to learn how to talk to customer. and while I was walking out, she said have a nice day bye. I turned around and told her mem. you need save your smile for someone who really needed. this was very rude and Unethical work in customer service she needed better training before hiring her for manager position which don't even deserve

I ordered TWO copies of a print.
Picked up the order.
Drove home.
Looked to find ONE print.
Called the store 333 N 50th Lincoln NE
Told them to credit back the ONE print not delivered
Said I'd have to 'return to the store' to do that.
Whole point of wanting money back was so I would NOT have to drive across town again, for a 52 cent print, either to be replaced or credited.

Check every order BEFORE leaving the store, since
Monkeys are working there.

On 12/14/2021 I purchased online the desk from Office Depot.
The site promised (and same day in store I checked with cashier) two (2) days for delivery.
On 12/16/2021, 2 days after I placed an order and paid $257.99 full amount, I called guys to take off my existing old desk and, of course, paid for their work.
On 12/17/2021 I chatted with the Office Depot customer service and figured out that I have to call delivery company that I did right away and they told me that my desk will arrive on 12/27/2021, means two (2) weeks instead of 2 days from the date of purchase.
I escalated that issue to the customer service supervisor, Kelly, who offered me $60.00 compensation for that issue.
Here is the conversation about it:
"I am so sorry I can offer up to $60"
"well, I'll accept the $60"
During the conversation I've got explanation that I can't cancel that purchase and the desk has to be delivered to my house.
On 12/17/2021 after conversation with customer service I went to the store in Northbrook, IL and purchased the same desk for $248.51.
On 12/27/2021 the ordered on-line desk arrived and I went to the store and returned it. My refund was $196.19 and cashier gave me printed information that I already got refund in amount of $60 (even though it was "compensation" and not "refund")
On 12/27/2021 I made call to customer service and we chatted with representative until I requested to escalate the conversation. "My name is Steven Smith." was the supervisor's introduction.
Long time took me to explain that even with "generous" refund in amount of $196.19, the Office Depot still owe me $1.80 ($257.99 - $60 - $196.19) and after awhile he agreed that that amount has to be returned to me.
I requested escalation of my conversation just because he didn't accept that "compensation" in amount of $60 for "sloppy" service provided by Office Depot has to be returned to me as well.
The answer that I've got was: "Eduard, I am the only manager available here." without providing an answer on question "Where is the"here"?"
He told me that if I returned the desk purchased online I have no rights to be "compensated" by $60.00 even though I told him that I purchased the same desk from the store and can provide the purchase #.
Bottom line, I expect to be compensated in amount of $60 that was suggested by supervisor Kelly and accepted by me on 12/17/2021 because of broken promises of the two (2) days delivery of the purchased desk.
I can provide all records from both chat sessions upon request.