O'Reilly Auto Parts’s earns a 1.3-star rating from 323 reviews, showing that the majority of auto enthusiasts and repair professionals are dissatisfied with their parts and service.
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Clerks "refuse" to follow cdc guidelines for wearing a mask 😷
Walked into ur store in flint, mi on dort hwy... I was immediately unwelcome due to the fact that I was wearing a mask 😷 and gloves, as I walked into the store I noticed what I needed right away and as I look through my options, mandy the store clerk and cody the store clerk walked in and said loud an directed to me to hear, she said and I quote "i've been...
Read full review of O'Reilly Auto PartsSexual harassment/ Unethical Behavior
I have a fiancé who just started working for O'Riellys store number #15526 in Austin, Tx On the day of 3/13/20 she was scheduled for work in the morning but she had a minor car accident the night before so she missed work the following day. I temporarily fixed her car So she could make it to work on 3/14/20. She ordered all the parts she needed for her car...
Read full review of O'Reilly Auto Partsemployee anna
I walked into the store to make a purchase and was standing/waiting to be helped and an employee (shirt said Anna) was sitting at a register doing taxes on her phone and looked at me and continued doing her taxes for a good 10 min until another employee finally came from the back to help me. This all happened on 1/23/20 between 2-3. Judging from other employees talking this person has been a problem at this location.
Read full review of O'Reilly Auto Partsaccused of lying about purchasing wiper blades at this store
Approximately 2 weeks ago I purchased a Bosch Icon 22A and a 22B wiper blades. The gentleman at the counter looked up the model based on my vehicle, said they were 22A & 22B, went to the aisle, brought them up and I paid for them and left. Went home and had a very hard time installing them, and they did not seem to work right from the beginning. I went to...
Read full review of O'Reilly Auto Partscomputer for truck
they Sold me a computer missing the nut and I brought it back to warranty it out and they sat there accusing me of breaking the nut out and the computer is not broken at all and the way they are designed they have a flat piece on the back so wait would of had to beak the plastic that holds it, never even got it completely on the truck to begin with and they...
employee “james” is incompetent, rude and unprofessional!
Brought back a wrong part I purchased. Had my part with me on return. James couldn't tell the the size difference or the shape difference in the parts. James repeatedly ask what the part was and where it went. I gave him all the information I knew each and every all four times He asked. James stated "someone gave you the wrong part". James was the...
Read full review of O'Reilly Auto Parts and 1 commentfaulty auto part - tie rod end invoice no. [protected]
Purchased a tie rod end IPC ER6013 on 09/14/2019. Part failed in two weeks rendering a faulty drivetrain and creating emergency remedial measures that required immediate replacement by another vendor and supplier. Visited store on 11/03/2019 and dealt with a one Cornell. Advised me to come back and speak with a manager if contemplating a refund. My...
![O'Reilly Auto Parts - faulty auto part - tie rod end invoice no. [protected]](/images/complaint/full/1188655/compl_d3s0qdbn3ts335o6u6o3v6k0hr_74700e60cfb6658235f1c157e96a99e6.jpeg "O'Reilly Auto Parts - faulty auto part - tie rod end invoice no. [protected]")
manager complaint
I just had a terrible incident at 1 of your locations. I purchased 4 of the same batteries for 2 of my fleet trucks a few weeks ago from your sumner store. As I was changing the batteries out, I realized 2 of them did not have the threads on top, so I couldn't complete my replacement. So I went back to the Sumner store and told Melissa the Manager what had...
Read full review of O'Reilly Auto Partsrelay continuance switch for cooling fan.
On 11-01-19 I shopped at o'reilys my sis and iSpent a total of $105.42. In doing that I purchased a wrong part for relay switch..On 11-3-19 I proceeded to return an item and that was the wrong relay switch because my longtime mechanic said its the wrong part. The young lady thAt sold me the part didn't work on that day. My plan was to return the wrong part...
Read full review of O'Reilly Auto Partsthe manager jerry
I was in there this morning and your manager was chasing the girl around and treating. Steve hes been there awhile and always helps your customers but this morning I over heard Jerry speak to him so rudely he told him he needs to worry about selling parts and to quit talking to him it was so rude. Jerry is rude and needs to be corrected on how to be a manager... This is not the first time either, That young lady just stands around and does nothing ... You are gonna loose more of your customers if you dont do something soon..
battery charges and core fee
Just bought a 159.95 battery. The clerk added on 18.00 core fee abd said I would get it back if I returned the old one. I bought the 159.95 battery.. if I don't return one then why am I paying to keep it. The core fee should come off the sale price when I return the old one... right?? The clerk said take it up with corporate. when I returned it they took...
Read full review of O'Reilly Auto Partsrefund was given to a person and not put back on my credit card
On 9/25/2019 I was going to get my car fixed and the mechanic I had had an account with O"Reilly so I spent $214.10 buying the items for my car so the guy can fix my car. The mechanic acted like he used to work there he was going behind the counter and everything. My car just didn't seem right so I called O'Reilly on 10/14/2019 and gave them the customer...
rack & pinion warranty
Dear Sirs: On 3/28/19 (mileage 191, 721 ) I was in Osage Beach, Missouri on vacation and R & P was leaking real bad. I took it to Parkway Plaza Tire and they had to put in a new O'Reilly's R & P and I was told that 100% parts and labor were warrantied.
The seals went bad on the way home and Parkway told me to take it to a good place where I live and on 4/8/19 (mileage 192, 511) I took it to Shorewood Lube Service. R & P was replaced with another from O'Reilly's and they said I would receive a check within 30 days a check for the labor. I did receive the labor check in the mail for $408.67.
Three months later in July the R & P started leaking really bad again. I went to O'Reilly in Shorewood, IL #4838 and talked to Domingo. He said to take it back to Shorewood Lube for another replacement and they would warranty the R & P and labor . So on 7/24/19 (mileage 195, 669) I did that. Domingo told me that it would take some time and I would go to Shorewood Lube this time to get a check for the labor. I paid $408.67 for the labor. This was no fault of my own that 2 Rack & Pinions break within 4 months. I also had also tried calling Joey Kraska on 9/24/19 and Ken Hubbart (both at the corporate office) and no calls have been returned. I left multiple messages with both. I have waited long enough and would like my reimbursement for my second labor warranty ASAP. Thank you for your attention.
customer service gone way to far.
I have been going to your store since you first opened it cuz it's close to my house. I've always been treated good there Smiles on their face helpful people. On 9/28/2019 I came into the store to get oil and oil filter for an oil change for my car. As I walked into the store my eye caught a female and a male in the back room where the racks are making out...
Read full review of O'Reilly Auto Partsemployees
This store just opened a couple of weeks ago and we have bought parts there 4 times so far and every time we get the wrong part! Your employees have no idea what they are doing and have no knowledge of automotive parts at all. They can not help or answer. Questions about parts. I go to O'Reilly stores quite often and the workers are normally very...
Read full review of O'Reilly Auto Partsservice
I walked in to the store at 8:32 and walked out at 8:51! There was no employee in site! I walked by door to set off door bell again in case they were in back room; still no one! I walked out and loudly said No ones here As I walked out I thought I heard someone and waited a min by door and nothing! This is not a good way to run a business! This stores knowledge and customer service has always been lacking but this was
disgraceful! We own a very busy auto repair shop and we use O'Reillys a lot in Boardman Ohio but unfortunately this experience has made us swear off of O'Reillys in general!
customer
Store# 3914 lights was out for (3) days because an electrical issue. I Michael Eaddy (Assist Mananger) was at work when a customer name Roy came in and walked up to me (Michael) at the counter and told me he couldn't see me yesterday because I was so black. Blake Dye (District Manager) walked away when the customer made the comment. I told the customer that...
Read full review of O'Reilly Auto Partsamanda ramirez
Hello, Amanda Ramirez has worked for O'Reilly going on 2 yearsnow. Last July 2018her kids were taken away by C.P.S. due to Meth drug usage. At this time she had sexual relations with Samuel Almanza, David Palino, and currrently now Anthony I am her husband she has this guy staying with her with our kids in a apartment she recently lease 33 days ago. She is a great employee but drug test her she is not who she says she is this woman has our kids witnessing her kiss, hold, express love for one another right in front of our kids 17, 11, and 10. They are uncomfortable with this stranger on top she uses drugs and will sleep with the entire Oreilly Team to get to the top spreading germs and evil with her one sided stories.
Pat Booker Rd. Universal City Texas
Delivery Driver
its all good
poor service, unprofessional behavior
I purchased a master cylinder on 9-12-19, On 9-14-19 I removed the master cylinder from car and opened the box and I was sold a core instead of a rebuilt MC . I called the store and was told they could not bring the MC to me but could send it to Marianna (FWIW marianna O'Reilly has always been top Notch ). I was also told I would receive a phone call
on what they were going to do and I had to make several more calls to find out why I was not called back . I was hung up on by one employee because he did not like my tone. Because of severe incompetence I wasted several hours of my day trying to solve a problem that I did not create and OReilly auto parts in Dothan AL did create.
Darryl Matthews
6874 Messer Rd
Sneads Fl . 32460
[protected]
service
I have been going to oreillys for years for all things auto for all three of my cars and trucks. I went in to talk about rebuilding an altenator and needed the ball bearing part. The first sale an older guy with grey hair and mustache and he said they have thousand of parts and can't help without part number. I asked if he could look it up and he said "look up what? How" I told them never mind and would go elsewhere. I went down the street to Advanced auto parts and the guy looked up what I was looking for and even took the time to get this large manual and find the part I was looking for. I bought it and some other things there. I ended up going back and buying an alternator there after trying to rebuild it. So O'Reillys lost my business and future business because this guy didn't care about customers
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Overview of O'Reilly Auto Parts complaint handling
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O'Reilly Auto Parts Contacts
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O'Reilly Auto Parts phone numbers+1 (888) 327-7153+1 (888) 327-7153Click up if you have successfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone number 0 0 users reported that they have successfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone number Click down if you have unsuccessfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone number 0 0 users reported that they have UNsuccessfully reached O'Reilly Auto Parts by calling +1 (888) 327-7153 phone numberOnline related questions+1 (417) 829-5727+1 (417) 829-5727Click up if you have successfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone number 0 0 users reported that they have successfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone number Click down if you have unsuccessfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone number 0 0 users reported that they have UNsuccessfully reached O'Reilly Auto Parts by calling +1 (417) 829-5727 phone numberGeneral Information+1 (800) 755-6759+1 (800) 755-6759Click up if you have successfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone number 0 0 users reported that they have successfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone number Click down if you have unsuccessfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone number 0 0 users reported that they have UNsuccessfully reached O'Reilly Auto Parts by calling +1 (800) 755-6759 phone numberCustomer Service
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O'Reilly Auto Parts emailssupport@oreillyauto.com100%Confidence score: 100%Support
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O'Reilly Auto Parts address233 South Patterson Avenue, Springfield, Kansas, 65802-2298, United States
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O'Reilly Auto Parts social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
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