Pizza Ranch
Reviews and Complaints

My family and I ate at Bloomington il pizza ranch yesterday. Upon arriving we waited in line while other groups paid and ordered pizzas. The women taking orders asked everyone if they would like a special pizza made. When it was our turn I was ready to order my pizza she wouldn't look at me or take my order so I walked away. Last time we were there I order and she forgot to put in my pizza order. When we had all finished a went to ask about my pizza she informed me that she forgot to place my order because corporate was coming the next day and she was having a hard time concentrating worried about her restaurant. They gave us free buffet meals for our next visit and made the pizza while we waited. She asked us to come back and give her another chance which we did yesterday. I watched her ask every group if they wanted personal pizzas except mine. When I try to speak to her to order she looked around me for the next customers. As we sat and ate our dinner I listen to her ask every customer that came in if they would like personal pizzas I can't help but wonder if it was because of my race the color of my skin. Until she started working at this location we've never had problems. Maybe I'm wrong and it was just a fluke or maybe it wasn't I just hope no one else is treated this way.

We had a few kids for my Grandson's birthday to Butte Pizza Ranch,

.The cashier/Host told us it would be about 40 minutes, After an hour I went up and told her it was longer than 40 minutes. She said she would check on it and get it out to us. And another Girl came and asked if we got our pizza yet. I said no. She said she would go check on it. She came back and had one pizza. I told her we had two. She said she would be back and took the pizza with her. She didn't come back. I went and told the host we still didn't get our pizza. She then had an attitude. She said She brought them out to you. I said she brought one and took it with her when she left. She was mad and said I'll go check. they brought them out she helped bring them out. She slammed it down on the table and was absolutely rude.

I have been a customer for a long time and and I am very disappointed at the way things are they.. For one Rita and Jaci both have a big temper and scream at the employees in front of everyone else. It has gotten to the point I don’t like going in there because I’m elderly.. The only polite one there is a young looking person named Katie.. She’s been there for a while.. I have heard different things on what happens and it’s awful on the way tips are taken care of. I have heard Jaci and Rita take tips from deliveries when others can’t .. Rita seems to think she’s big boss when I always heard That Katie was.. I don’t need the stress of that screaming from Rita and Jaci and not the way a business should be run..please praise Katie and tell Rita and Jaci to get off their high horse. One more thing is Rita never smiles and always frowns . Vey grumpy ..

I ordered a 2pc chicken dinner for my 90 yo dad who lives across the street. The black girl checking me out paused to take a drink from her cup and I looked and she had a small pile of food near the register (waffle fries) that she was eating. I checked out (just fine but it was hard to hear her as the hum of machine and kitchen noise was loud. She told me 10-15 minutes. I thought to myself it is not busy on a Sunday at 4pm. So she comes to me again about 8 minutes later saying no biscuits do you want more mashed potatoes and gravy instead. I said no but how about a small piece of Cary’s bread. She walked away. 5 minutes later another staffer came to me asking if I was waiting for a 3pc dinner and I said no a 2pc and she said oh yeah right. Well we don’t have biscuits because if a manufacturer issue so I can give you more mashed potatoes instead and I replied that another staffer had asked me and I made the same suggestion of the cactus bread. She said we can’t do substitutions…. What? It’s a buffet…. Nope. I cancelled my fathers dinner completely. If you can’t make minute substitutions while offering a buffet with cactus bread sitting there for dine in guests while a guest who’s being told they don’t have all the ingredients for a common dinner I had already paid for is just a bit pathetic Great staff very lazy

We’ve tried and tried and tried to place an order online using our account so we could possibly accumulate points or whatever it is that makes having an account worthwhile. It once again is not allowing us to place our order and continues to force us to call and which I agree is not a big deal but what is the point of offering that service if it’s half assed and doesn’t even work? You over charge for your super gluten dough mediocre pizza anyway it would be nice if what you did offer as an online service just worked as it was supposed to. You’ve now lost out on $200+ which over time might be worth grabbing ahold of.

Sunday,February19 That we paid to eat and was told we would wait 15 minutes to be seated. We watched and waited as everyone came in and was seated besides us. Yes we had a party of 9 but knew we couldn’t sit at the same table. We watched 20+ people sit down while we watched. We then ask d for a refund and the worker that told us she was looking to seat us came to the front excited and jumping that we left, not noticing we were getting a refund. If this is how your customer service acts towards their patrons, I will not be back to this location at all. I’m not looking for anything for free just wanted to be treated as a paying customer who wanted to dine in your facility. It really was that difficult to sit a party of 5 and then a party of 4 5 minutes later as we saw multiple groups be seated in the same area. [protected]@att.net

Arkansas City, Kansas...I received the worse attitudes and rude services ever! I received an email from them while I was waiting on my order to be delivered to fill out a survey to enter to win a giftcard. I started filling it out then saw that it was for after I received my food, so I put, I did not receive it yet. I received a call from a lady at the ranch asking "what was wrong with your food"? I explained what happened. She was rude as if she was mad and said "well, don't fill them out because WE GET THEM WHEN YOU DO". Well I received my food. My extra cheese was not on the pizza, it was skimpy... I filled out the survey (a good one) saying everything was good but my pizza barely had cheese but I paid for extra. I fell asleep, phone kept ringing, I answered. It was the owner very rude/upset that I filled out a survey and said my cheese was not on there. He had aggression in his voice and everything, then the phone hung up. WOW He said well "I GUESS sorry for your cheese, MAYBE you will visit us again. I spent $60 with them and they were pissed off because of me wanting cheese that I PAID FOR.

We order every time from piza ranch and the food is never done the way it's supposed to be cooked and they're is times is cooked too long or and too dry or it's it's not cooked long enough. And we keep getting apology after apology after apology they keep giving us alot of credits and that does nothing to make things right so we told the manager that we are never ordering from them again! There food really really really sucks!

I forgot the managers name at the Denison Pizza ranch store but I'm just really upset that last 4 months I've been trying to get on I have a CDL I've been out of over the road tracker for 11 years I got over a million and half miles good record I moved back in Denison where I was born and raised this manager that's there now she's younger basically my 42 or so but somehow I asked her on the fourth time do I know you like why ain't you not give me a interview I put in two applications and four months I keep coming down our call I know you get me is a excuse or run around why you won't the last time I went in in person kind of remember but it's been a long time I said did I date you or something and she's not ahead yes so if she's hot I don't know her really if we did we just briefly at your school thing but that should not affect for me to get a job there I applied for delivery and I plus applied for another one to make pizzas and she will not just will not give me a interview for nothing she'll take my name and number and that's it but my friend the daughter 16 years old women and got a job ain't that amazing but I got to pay bills a 16 year old don't it's crazy I hope I can get this resolved because I'm tired of going down there or calling when she's supposed to be there and the girl just won't talk to me she has all kinds of excuse why she won't and I really love Patriots the food and inside and everything but wow I'm just being hurt all about it so I don't know what to do I just hope someone can give me a call cuz I'm still looking for a job part-time and you know give me something to do and I'm 47 years old I just turned 47 in October I'm just trying to understand why it's so complicated why she can't give me an interview my number is [protected] is my cell thank you and have a great weekend again I'm so sorry but I just thought I tried to see if anybody can help me because that's not right to me it hurt me

I tried to order online but the system was down, I called the restaurant and ordered over the phone the 5 minutes before I have to be there I get a text that they can't take debit cards either, so I had to run to the bank to get cash. Arrived and the biscuits were completely burnt, can't even bite into them. $26.00 for an 8 piece meal and my white piece meal was a couple of chicken breasts and 6 wings with burnt biscuits, not happy!

I have pictures to send but when I try to attach them, it says the file is to big, I can send one if you need me too.

My wife and I went to pizza ranch on Friday had to wait when we got there as no server was around. Then there pizza was hard and cold. The Vegas looked like they were out for days. And there dissertations was like rubber. We had to wait 45 min just to get some chicken. My wife had gone there 4 days earlier and had no problem said food was great. Yet I take my wife. And get treated like this. THAT IS UNACCEPTABLE. No customer should be told they have to wait and have a admitted when she says it. This was the worse experience I have ever had

just letting you know at st. joe mo the coke zero in both mschines were out and no one would change it thanks

Former supervisor of this very disturbing pizza ranch on the outside sakes are rising things are great on the inside there has been a culture of bullying touching kids inappropriately and things being swept under the rug. I left and came back under new management and it is bullying intimidating teenagers and a sense of dictatorship with the general manager who is also fresh off a 3 year sentence for stealing 20 million from dying hospice patients and medicare. I think about time they hired a real christian with morales and values instead of garbage that is corrupting and damaging our youth. I just left for good. God bless 🙏 tge lord sees all and your general managers have been very destructive to your brand. Sales aren't the end all. Bloomington il location gwen and anthony.

We took our lil grand daughter her brother her dad and us to pizza ranch for her birthday supper tonight may 7th 2021 to the vinton, ia pizza ranch, they the cashier asked us what kind of pizza we would like, we said a peperoni 1 and a cheese 1, they gave us a number 29 card, we never recived either pizza the entire time we were there, they didnt have hardly anything like pizza I could eat or much chicken out, I gave the gal the number back and told her we never recived either pizza the couple behind us didnt get theirs either, this kinda ruin the reason for even comming there to start with, im not very happy about this, im legally blind thats why I type in caps