Plato's Closet
Reviews and Complaints

I have been to two Plato’s closets. The quality of clothes at this Plato’s is extremely high for a cost that’s extremely low (usually $5). It doesn’t surprise me that they don’t pay well for your used clothes and it shouldn’t surprise you either. The company needs to turn a profit somehow. Though I must say that I am no fan of Hollister or abercrombie clothes, so that is not what I look at. Either way, it’s important to remember that every Plato’s is different, and those people that defend Plato’s Closet can be just as correct as the people that dislike it. Overall I am a fan, but I can understand all the complaints and problems people been having lately!

thank you...very good to know., , & duly noted.

You are absolutely wrong platos closet has to be the #1 best store in my opinion. when i went there the staff was very nice. And they only say they couldn't take your clothes because they were to used as a way to saw i don't want that stuff. I don't think people will buy.
I get you had a bad time but telling people not to shop there is wrong.

THEY HAVE TO MAKE A PROFIT! if you want more money...sell them yourself. it costs them money to have someone go through your clothes, cash you out, tag them, put them on the floor, and then resell them to someone else. not to mention general operating costs like rent and utilities.
it is a business... you said yourself that it is good to shop...so they can't give you much for something they aren't going to sell for much.

Seems like the main concern should be how spoiled your kids are, 7 jeans that were never worn.

pretty penny and pennywise...quit talking to yourself, you're gonna get locked up for that.

this is true i saw one of the employees at columbus flea market with 3 large trash bags with platos closet tags.. all coah fendi and juicy.. a short spanish lady i do not know her name but she does have a regular spot at columbus flea market every sunday..

the langhorne that store needs to be investigated you have no idea what is actually going on in there.. it use to be okay and now it is horrible.. the employees are selling the purchased merchandise at columbus flea market in new jersey. coach bags and designer hand bags are still being purchased without receipts. and sold at area flea markets.. i thought about reporting them to coach royalty infringement..

I went to Plato's closet for the 1st time, to sell a lot of my clothes, found out my dress was missing, my expensive name brand dress(my most expensive item out of all my stuff) and they said they never saw it, Plato's closet is the worst store ever, neverrrr go there.

I brought in a new Free People top with tags attached. It had been purchased a year ago and never worn. The tag said 78.00$. They offered me $4.90 for the shirt. I couldn't fathom handing over this shirt for 4.90. What perplexes me is that there are vnecks from victorias secret all over the store. They were probably originally purchased for about 25% of the $78.00 spent on the free people top. So are these people only getting $1.24 (25ish% of 4.90) for their vnecks? And that is of course assuming they are new with tags attached. Many of those vnecks I assume are worn, so the 1.24 would be further reduced. Is this really the case? It just seems that unless you want to sell a lot of stuff, youre barely going to make enough money to cover your gas getting there. I was shocked at the prices I was given, and I went gome with all of my stuff excluding the old uggs which I sold for good money. In case anybody was curious, I did end up selling that free people top for 35 dollars on ebay. If any employer could shine a light on my questions, I would greatly appreciate it.

-Becca

Honestly, this place is the best place I have ever worked. The management and staff are some of the nicest people I have ever come in contact with. The two store owners and the managers are literally the best people I have ever worked for. They are flexible with you schedule, take time out to tell you that you're doing things right, and make you feel extremely appreciated. I have nothing but awesome things to say about this place.

@Ashleyshopper345; I would just like to point out some illogical statements in the above post. How is Plato's Closet at all responsible for you getting lost a second time? I'm not sure if you're familiar with the internet at all, which I believe you are seeing as how you found this site to write this post, but there is this thing out there called Google maps and it can easily give you directions to anywhere. As a frequent customer and seller, to me your complaint about the 4 hour wait couldn't be more rude to the employee's there. I would rather the staff take their time going through my items than quickly glance and shuffle through my bags. What would you suggest they do when customers bring in ten garbage bags and they are required to go through every item individually? What makes you so special that you should be pushed to the front of the line? It's funny to me that you describe the store as being out of style when they only take items that have retailed recently. If I were you I would consider getting your eye sight checked because I have bought nothing but skinny jeans there and in fact they pass on all flare jeans. Her's the part in your post where I need a little clarification. You complain that you only got paid $45.00 for your "brand name" items, but in the store Victoria's Secret sweats are priced too high, so would you have rather walked out with a $20.00 as opposed to what you got so the store could price those sweats at $6.00? I think you may need to do a little research when you say you can buy Victoria's Secret sweats for around $25.00 when they in fact retail between 39-70. Yes Plato's Closet is a business so therefore for them to continue to give customer's a quality product for cheaper than they would normally find it, they do need to make a profit. I know it sounds silly a business trying to make money and stay open but these are things people need to realize. Everyone has something to complain about no business can be perfect, but I feel like nothing you have stated has any logical basis and these statements should have zero impact on future customers of Plato's Closet.

I am also an employee at Plato’s Closet and have nothing but contradictory opinions to the prior grievances. I am going to address each complaint in condescending order as they appear above.
Consignment Shop:
Plato’s Closet is not a consignment shop, hence us preferring not to be labeled as one. There is a large array of differences starting with payout. Plato’s Closet pays out about one third of what they will retail it for in the store, where as a consignment shop will pay out on average of fifty percent of what they sold it for in the store. There is a very specific reason that Plato’s Closet chooses to pay out this way and there are many advantages and disadvantages to both scenarios. Consignment shops do pay out more money if they sell your item and this is due to the smaller risk they are taking for accepting your merchandise. If it does not sell they simply hand the clothing back to you and all they have lost is processing time and a miniscule amount of shelf space. Plato’s Closet pays out a smaller percentage of their retail margin because of their increased risk in buying your clothes outright from you. If they do not sell the selected item, they do not ship the item back to you and say, “oh well, we tried”, they cut their loss on the investment after already paying for the products. This would also explain the augmented standards for which clothes they do choose to accept. There is also the payout period. If you would prefer to wait for over two months to receive your compensation after the item is sold, then consignment shops are probably a more adequate fit for needs. Many people praise us for paying cash on the spot and continue to tell us that the consignment shop process is nothing but a hassle and an inconvenience.
Customer Service:
I have only one word to describe the “they do not train their employees to be friendly or helpful” statement, and that is simply ignorance. I have worked for many retail stores in the past and none have come even close to adhering to the standards of excellence the owners of this store set towards customer service. Staff meetings are held on a weekly basis, and the number one dwelling point of each one is, how do we improve on customer service? It begins sounding like a broken record after a while, but it is what sets any business apart from the competition. I personally feel extraordinarily satisfied that from the over three thousand customers that have been through this store, two manage to find minor things to complain about, one of those being a disgruntled employee who was terminated. If we were to have deplorable customer service we would not still be in business to this day.
Salary Cut:
I will wait to address the salary situation in my closing arguments which will help portray the reliability of this complaint as a whole.
Skinny Jeans and pointy toed shoes:
Ms. Peacock obviously paid no attention while attending work for those two months, because we repeatedly requested our customers to bring in the skinny jeans, it was specifically what we were looking for. We continually denied any flared denim and even went as far as measuring the length of the flare to make sure it was within a certain criteria. Skinny jeans are “in” and we do cater to recent trends and styles, which if we did not, we would not continue to be in business. As far as the pointy toed shoes go, we are extraordinarily selective on which ones we do take; this does not mean we do not accept a single pair. We choose to be wary of this style of shoe because they always manage to find their way to our clearance rack. We lose a lot of money being under selective on the pointy toed shoes, and as you all know we are not in business to lose money.
Plato’s Cash:
I have been an employee here for over two years and have never handed anybody Plato’s cash in exchange for returned merchandise. We in fact prefer to do the opposite, as customer service does come back into play here. We are more than happy to refund any customer that comes back within our seven day policy with tags still attached as our contract states at the bottom of each receipt. Items are not returnable or refundable if any of these conditions have been disregarded, with the exception of accessories which are all final sale. Having said that, I do not know how many times I have requested permission from the owners of the store to make an exception to these rules and have had absolutely no disinclination to make any exceptions for the customer. I wouldn’t be able to count the amount of times we have gone out of our way to inconvenience ourselves in order to convenience our customers.
Nerdy and rude owners:
I had the “privilege” to work with the person who wrote this complaint and this portion is by far the most baffling complaint of them all. His name is Joey, and there wasn’t a thing in this world that the owners of this store did not try to help him with. When Joey was first hired for this job, he had no money and asked the owners for an advance of almost a thousand dollars, in which they did not hesitate to hand him in order to hold him over until his first pay check. As I’m sure you can guess, they were never paid back for this loan. Joey was put under a one month trial period to make sure he was competent to manage Plato’s Closet, for this one month he would receive managerial pay. During the first week, Joey called off two days and was late two of the six days he was scheduled. He gave the owners a ridiculous excuse, and they decided to give him another opportunity. After the second week he had racked up five sick days and had been tardy four of the other days, anywhere from one hour to three hours each day. Needless to say, Joey was not responsible enough to manage a store, for he was not responsible enough to get to work on time if at all. They kept them as a normal employee for another month or so, which I will never understand, but beyond my control. Joey was terminated shortly after these incidents for larceny. He was caught stealing money out of our cash registers and attempting to smuggle merchandise out of the store. This gives you a general description of why he may not have had such a pleasurable experience throughout his two months of working at Plato’s Closet.

As anybody that has been to a Plato’s Closet is well aware, we are nowhere near perfect, and that is in no way what I am attempting to imply. Although we do try exceptionally hard to be, it would be an unreasonable and unachievable goal to achieve. You must also understand that we employees are not all fashion majors at the worlds most recognized fashion institutes, but are eighteen to twenty year olds working a minimum wage job day to day like anybody else. We are all liable to make mistakes and everyone does manage to do so from time to time. All I am attempting to do with this post is to help reconcile some of the unreliable slandering of a business that a lot of people have invested so much time and money to make it what it is today. I hope you continue to support the business and the local economy it is helping to sustain. We sincerely appreciate all of our patrons, and suggest bringing your complaints to our attention and see what we can do personally to refurbish any wrong doing on our behalf. We appreciate every penny of business that comes through our door and we plan to maintain our high standards of excellence we have set for you the customers.

I worked there once, for about 2 months. They do not like to be labled as a consignment shop, however that is what they are, whether they like it or not. They do not train thier employees to be friendly or helpful. They are a rude family owned company that refuse to offer a smile, let alone any help finding anything. They offered me one salary, and within a month, lowered it for me after i had quit another job in which i loved. Biggest mistake of my life. They only buy items that thier staff personally wants to buy. They belieove skinny jeans are a waste and that pointy toed shoes are a thing of the past. Look in any fashion magazine. You will see they are current. The place is a joke, and care little about thier customers. I would say there were so many complaints daily, that it was just easier to "ignore" them. I do not recommend traveling any real distance to shop here. You will get the item home, realize there is a spot and thier idea of making you a happy customer, isnt to return the item, it is to give you $5.00 in platos cash, so that you can waste more gas to shop there. The owners are nerdy and rude, with no flare for fashion. They constantly pick on customers and degrade what they bring in to sell. Wow what a joke.

They dont take items that are out of date. They buy NEW TRENDY AND CURRENT STYLES.

A year old and in perfect conditon? Unlikely.

I agree with Drake54, you walking around pulling out everything that they shouldn't have bought and showing the owner is very rude. People make mistakes and not everything on a used clothing store floor can be 100 percent perfect.

You seemed to take this too personal. Why would they not buy YOUR clothes when that is what they do. Something just doesn't add up.

then don't go there. period.

WoW! I can't even tell you how true all of this is! My experience exactly! WHAT A CRIME SCENE PLATO'S CLOSET IS!

These comments are completely on point. I brought in items purchased within the past year. Leather boots, leather purse, both trendy/current, express jeans, Lucky Jeans, Joe's Jeans, and I can't tell you what else that are still very current. Three bags of very upscale stuff (all in sizes 4-8 by the way) . I hated to sell them but I have so much! Anyway, it's like the girls at the store had no clue what's in style -- they offered $40.00 for $900.00 worth of stuff claiming "well the computer gives the pricing"! OMG WHAT A RIP OFF THIS PLACE IS! DON"T SELL TO THEM. Keep your dignity. Don't sell there. They are either clueless or thieves!

Frenchie, if you think your clothing is worth so much then sell it on Ebay or Amazon or Craigslist.

I agree with this person's complaint...I UNDERSTAND the buisness and tacticts of price margins and profit and such...thats not the issue. HOWEVER...the issue is that I agree with the point "my stuff is better than what you have on your racks" AND the attitude of the people who work there. I went to my local Plato's closet yesterday in ORANGE, CT...my 11yr old sis wanted to go and I brought a bag of things that dont fit me...as Ive lost weight...and figured I'd give it a shot. Ive worked in a similar consignment shop so I know what it's like and all my things were freshly washed...or new with tags...and even ironed! Of course they took all my really nice and expensive items (7 items)...gave me 20 bucks back...not the issue. HOWEVER...the things they did NOT take really shocked me and so I had asked "why?". The clueless lady behind the register started spouting off this almost rehearsed speach..."the items were old, styles or tags out-dated, and the brands weren't all that popular" ARE YOU KIDDING ME?!?! There were 2 button downs from AE, hoodie from AE, tshirt from A&F, bag from the gap, ked's sneaks (never worn) and are very popular right not, Nine West heals and converse sneaker flats...and a couple of belts. I work retail and I KNOW and have a sense for fashion...there's no reason for this UN-fashion savy RUDE lady to tell me their out-dated styles and arent decent brands. I was completely embarassed as she wasnt quiet either and even went further to say, rudely "just because there's a tag on it doesnt mean that its NEW". If it wasnt for my 11yr old sister...whome I promised to take shopping there, I would have walked out! I mentioned to them that it just did not make any sense because as I was walking around shopping...there were MANY items that were out-dated and well past its "gently used" mark. I did end up walking out with a pair of panent leather heals for myself...and come to find out there was a mark on the toe that I hadnt noticed in the store! Like I said I understand the buisness as Ive worked in a consignment shop before...but to be totally humiliated and ripped off in a way of TIME, ENERGY, and GAS...Im extremely dis-pleased. If the items were not good...its whatever...dont humiliate me! Their not getting my buisness...and I will continue to give my clothes to charity.

Some of the original post sounds plausible and some ridiculous (like the markking up of what they bought from her the last time - imagine that!).
I have been to Plato's in Syracuse while at school and here at home in GA. It is a great place for what they do - provide a better option than consignment.
Did you ask to speak to a manager? Personally, I like to confront situations like this directly before lodging complaints on the web. Usually management cares enough to make some effort to make customers happy no matter what kkind of business you are visiting.

I took two whole garbage bags of my old name brand clothing. Hollister, Abercrombie, Aero, American Eagle. Most were not much older than a year, year and a half. They took 3 shirts and 2 jeans... They said all the other items were not in style anymore, yet they clearly were. I mean they all have the company's name plastered across the front anyway. Sometimes the girls working here only pick out what they, themselves, would wear. And not the general public and their customers. Seems kinda stupid if you ask me. I ended up getting about 25$. The rest of the clothes are still sitting in my trunk from that day. I may just go back and try to re-sell them for ### and giggles.

I recently took a bag of literally all American Eagle, Hollister and Aeropostale clothing to the Plato's Closet in Fredericksburg, VA store. No rips or stains and was offered $3.00. Two of the shirts I had purchased for my son the weekend before from Aero that he didn't like. They cost a combined $25 alone. With the tags still on them! yet I was offered $3 for the entire bag? The teen girls working there acted shocked when I told them they were crazy. They sell crappy clothes and shoes that are old and worn out. Never again.

So do you work there or did something set you off?

Okay, here's the thing: Consignment Shops are not obligated to take anything that they feel that can't sell or they just don't want. I don't understand why people get so insulted when these shops won't take their items.

i agree, i was selling stuff there today and i had put everything neatly in bags and the ### behind the counter didn't even go through the bag. the jeans at the bottom were still folded perfectly and so were a few shorts, and then everything else was thrown back in on top.

You do realize how stupid you look when you respond to your own post right?

I dislike the store myself. We just got one in my town and i decided to give it a try. I wanted to get rid of some of my old clothes because I'm planning on moving across country soon and can't take all my clothes with me. Its really simple. I wanted to liquidate my clothes into cash quickly. Tax returns are too slow and only come around once a year so goodwill was out of the question. I sold three pair of shoes, nine fitted caps, and a jacket. For this I only recieved about $34. I was very dissapointed because the clothes were in great condition. I am not angry however because most of these clothes were older than two years so I know the value had depreciated greatly, but still it was a great loss. I wouldn't reccomend the store unless one is really desperate for quick cash.

I buy & sell to my local pc alot. They don't have that bag restriction rule which I totally agree is a huge strike and crap. But hold up on the rest of your comments. You said in your teenage years you were a label [censored] but now you're going for beers, etc. That means your stuff is old. Hello who wants to buy clothes from 3+ years ago even if it is abercrombie or juicy. My mom wears banana republic. Hey we all need some cash but get real.

Wow whatbPlatos store was that? All the stores are notlike that

What Plato's store did this?

THE WOODLANDS PLATOS CLOSET SUCKS! THE BEST ADVICE SOMEONE CAN GIVE YOU IS TO GO TO THE 1960 ONE. ITS KINDA FAR BUT WORTH THE DRIVE TO BE TREATED RIGHT. THE STAFF IS EXTREMELY RUDE AND ESPECIALLY THE MANAGERS. THE [censored] ### THAT IS THE STORE MANAGER WITH MULTIPLE COLORS OF HAIR IS VERY VERY RUDE I CANT BELIEVE SHES A MANAGER AND ALL THE OTHER MANAGERS ARE DUMB AS MUD.

OMG! I live in another state and the first time I went into a Plato's Closet to trade in clothes the girl was SO RUDE. She acted like I was stupid and demanded me while rolling her eyes to come over to the counter, threw a piece of paper at me FILL THIS OUT, is all she said to me. She looked at maybe 2 pieces of clothing. I had maybe twenty pieces, she wadded up the ones she looked at and in a snotty tone said we can't take any of this, and walked away. I was so shocked! I don't know if she was having a bad day or what but she should never treat customers that way. Years later I actually ended up working for Plato's closet, and I believe the policy is if the employee gets 3 strikes against them they are to be terminated. So with 5 I think she will. Good luck!

I just experienced the same problem at Anchorage, Alaska's Plato's Closet and they will not get my business again. I had my 20% discount card and was told it would not be honored as stated, but rather for only 15%. They have nothing posted and no expiration date is written on the card, nor any statement about the owner changing the terms of the card. A reputable business would honor a "promise" made to their customers. I will be contacted the owner, if the information given me by underage and naive managers was correct. They did not seem to understand the principle of the manner is what was at issue, not the 5%. I am extremely disappointed in this business and feel they are taking advantage of young customers, simply because they lack experience to understand how wrong this is.

I don't know which other locations you have been going to, but the one in front of babybrook mall is definitely honoring the stamp cards and their respective discounts, I shop there all the time. I got the discount last week.

I don't know what you are talking about. They had big signs posted on the registers talking about the changes they had to the stamp cards and the willow brook location had those stipulations on their cards for a long time. And unless you and the owner of Platos closet signed the card together there is no law that they have to take your card and give you what you want. In fact they have the right to refuse servicing your needs in the first place. It seems to me you had a bad day and are taking it out on a retail store. It's my favorite store. I go there so often they know my name and they take great care of me every time I'm there.

Actually, The Woodlands location still honors the cards.

The only change is that all of the Plato's Closets in the Houston area (7) have decided that as of 1/1/11, the cards now have a maximum value of $20. They used to be good for 20% off any purchase. However, the cap is now a $100 purchase. This change was posted at each register as of the end of October with an effective date of January 1st.

Did you get your discount card at the plato's closet that you're trying to use it at? Since some are privately owned, they may not be required to accept them.

I went to the rochester new york location and had the same bad experience as everyone else. They said my clothes were "worn" etc. and was not offered any money for them. Many of their items on the rack were in poor condition. I don't they have a very high volume going out based on the amount on the racks, so are trying to reduce what is coming in. Ditto to being able to get better prices elsewhere.

Can not even stand this "store"! They will buy your items for as cheap as possible then turn around and sell them for at least 10-20% more than what they offer you. Ridiculous. Also all the Platos I have gone to are messy as hell and the employees are rude ### little ### that think they are above the customer. PLEASE! You are working at a ### store, therefore you are not a lick better than anyone. Plus most of the itemsd they do buy are usually ripped, stained, torn, half missing, etc.

Having been a former Plato's Closet employye, I know about the buying process somewhat, although I never sorted through the clothes. The customer only recieve around 30% of what the actual selling price of the clothes are, which is how Plato's Closet receives their revenue. In regards to the clothes being "outdates, " some brands change their labels every few months, which is how they can tell if it is an older style. It also depends on what they have already in their store. If all else fails, try other Plato's Closet stores. You never know.

You must live near a poor plato's closet, as the one I live near usually has decent clothes (usually). Of course they pay out poorly. That is how their clothes that they sell are so discounted. You don't get to decide what is "outdated" or not. They decide that based on what is selling. Certain styles or brands may sell for years while another style or brand is considered "outdated" in a few weeks. I suggest donating your clothes to Goodwill. It's doubtful someone will buy used clothing for even half of what it was paid for new.

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