Pos Malaysia
Reviews and Complaints

Hi. Kejadian baru shj berlaku tadi 17/1/2018 waktu 5.30 petang. Please cakap dgn rider awak yang menggunakan number +[protected] kenapa datang rumah call sekali je? Kenapa tak cuba call again and kenapa tak tekan loceng rumah? Selama ni hantar barang boleh je rider lain call saya dua atau tiga kali sampai saya angkat call. Now suka2 je nak suruh saya pickup sendiri di klang! Saya tak kira saya nak barang saya hari ni juga! Atau saya akan saman pos malaysia! Saya lampirkan bukti panggilan dia dan mesej dia. Tq

Saya order brg dr shopee, brg dah keluar dr pos laju wangsa maju pd 16/1/19. Tunggu kat rumah posmen tak hantar pun. Sy 24jam ada je kat rumah. Tau2 suruh ambil sendiri barang. Posmen tak ada datang pun, tak ada notis di tinggalkan pun. Tapi dekat status bgtau ada tinggalkan notis. Byk kali keluar status suruh ambil sendiri barang.17/1/19 pun status suruh ambil sendiri brg. Kalau sihat tak la order online. Macam mana nak ambil sendiri brg kalau tengah tak sihat. Banyak kali brg kena ambil sendiri, staff tak datang hantar pun, lama tunggu kat rumah. Harap dpt perhatian dr pengurusan pos laju. (barang:penyangkut baju)

Never delivery the items to the house. This is not 1 or 2 times but several times I hv notice this. They didnt even call or left any notice to collect items. Moreover my house there are people 24 hiurs at home never receive any call from pos laju. The delivery boys are not sincere enough. They will straight away us to walk in and collect the items at their office. Very very very bad service of pos laju in this branch. Thank you

I was home alone and watching videos in my room. If I hear any noises came from outside of my house I will be aware and hesitate fro awhile for safety purpose. I did not hear the postman at first but then I heard it after that when he raised his voice which sounded annoyed or frustrated. It's the parcel sent from my mum's office. So, I went out and saw him squad in front of my door looked frustrated and handed the parcel which cant pass through the door to me. I realized that it can't pass through the door so I need to take keys but he didn't want to help to take the parcel so I put it on the floor then went to take keys. I opened the door and he passed me the document to sign and put the parcel annoyingly.

Pada 15 Jan 2019, saya telah menerima satu parcel dari shopee jam 14:35.

Pada 16 Jan 2019, saya telah Track order from Shopee App, untuk melihat order lain yang masih belum diterima.

Setelah diperiksa, saya dapati ada satu order yang tidak diterima tetapi telah remark TERIMA PADA 15 JAN 2019 JAM 4:57pm di atas nama saya sendiri. Tetapi barang itu saya tidak pernah terima sama sekali.

Untuk makluman, 2 parcel ini mempunyai no tracking yang berbeza. Sila kembalikan parcel yang tidak saya terima. Saya lampir kan screenshot di bawah sebagai rujukan.

salam tuan/puan, , pada hari ini(RABU 16/1/2019), saya mendapatkan servis perkhidmatan di pejabat pos Changlun pada pukul 11pagi, pada waktu berikut, seorang kakitangan dari jabatan tuan telah melayan pelanggan dengan cara yang tidak sopan dan tidak beretika..walaupun kesalahan tersebut hanyalah tidak seberapa, sepatutnya beliau menegur dengan cara baik, bukan dengan cara marah terhadap pelanggan, sekiranya beliau mempunyai masalah peribadi, adalah tidak wajar dia bertindak sedemikian..oleh itu, saya sebagai salah seorang pelanggan pos laju, meminta jasa baik tuan untuk menegur kakitangan anda agar masalah seperti ini tidak berulang di kemudian hari selain untuk terus meningkatkan lagi mutu perkhidmatan pos laju pada masa akan datang..terima kasih

Service grading the worst. Bukannya first time facing this problem dah 3rd time.

Barang dah diterima oleh cawangan dato onn ni since 13/01/19. Dah 3 hari bertapa kat situ.

Semalam call mereka dan bercakap dgn fatin kita nak datang ambil barang kita pun dia tak bagi. Apa semua ni? Jabatan diaorg semua kerja ke atau makan gaji buta? 😡😡😡😡 kaorg tunggu lah karma yg akan berlaku pada batang hidung kaorg nanti. Very lembabbbbbbbbbbb...

I have bought an item at shopee malaysia whereby their preferred courier service is poslaju malaysia. Based on the tracking number er 731583022my, the item was supposed to be delivered on 14th jan 2019. On the said date, I was at home the entire day waiting eagerly for my item to be delivered to me. However, on 6.40pm, I received an sms saying that the item was unsuccessfully delivered to me as they found the premise is closed and left a delivery arrangement notice. This is entirely not true! What kind of service is poslaju balakong providing to their customer? I have been waiting the whole day for the item to be delivered to me and all I got is frustration and waste of my time waiting the entire day. Please just delivery my item to my house as soon as possible. This time make sure to put in effort to deliver the item.

Hi poslaju service team,

Brg pos sy dihantar kepada org yg salah. Sy tidak mengenali Asrina dan dia telah menerima brg pos sy. Sy mohon agar pihak poslaju menyemak kes ini.

Nama penerima : Siti Norfasha
Alamat : No 7, Jln Hasil Satu, Kawasan Perindustrian Jalan Hasil, 81200 Johor Bahru, Johor
No tel: [protected]
Item : jubah qty : 2 unit warna : hijau dan turqoise

3 Januari barang dah dikirim, 5 Januari dah sampai Miri, tapi belum sampai lagi ke tangan penerima sampai hari ni. 10 Januari hantar 1 mesej suruh pergi poslaju Miri untuk ambil barang. Bukankah membuat penghantaran barang sampai ke alamat / tempat yang ditujukan itu adalah tanggungjawab pekerja poslaju? Kenapa penerima perlu pergi ambil sendiri? Bukannya dekat poslaju Miri dengan rumah saya. Saya perlu kerja juga, dah habis kerja pergi ambil, pintu poslaju pun dah tutup. Lagipun alamat yang saya letak ialah sekolah, jangan beritahu tidak dapat cari atau takde orang, kereta poslaju memang ada dan pernah hantar barang ke sana. 10 Januari baru hantar satu bungkusan untuk guru di sana. Jadi kenapa barang saya tidak dapat mereka hantar pula? Kami dah buat pembayaran, kenapa bukan seperti yang poslaju janjikan hantar barang sampai ke rumah? Perkhidmatan yang teruk ni buat orang ramai tidak percayakan poslaju lagi. Pekerja yang malas rasanya perlu dihentikan agar tidak memalukan poslaju Malaysia.
Disertakan mesej yang dihantar dari nombor telefon [protected], bila suruh hantar ke alamat yang ditulis, tak balas pun.

I would like to make a complaint against Poslaju delivery. I made an order on Shopee and they send it thru Poslaju delivery. I supposed to get it by December 27, 2018. I gave them time until now since I thought there is just a delay in the shipping until I noticed that they attempted to send it to the wrong address when I checked the delivery status. I only checked it now since I am out of the country and busy with my works. I have a proof that me and the sender put the correct address and its the fault of delivery guy. So I called the customer service hotline today, January 11, 2019 to atleast provide a second delivery for me. She said that I will be needing to collect it myself since its December 27. But when I hang up the phone and checked, its very far and I dont drive in KL and the grab is very expensive. Much expensive than the item.

My complaints and concerned are:
1. How come the delivery guy went to the wrong address even if we indicate the correct one?
2. Even if how many days or weeks that I didnt request for second attempt, since Im not in Malaysia and Im very busy, I should still have the right to have the second delivery since its not my fault for not sending it to the right house.

Please, help me to have a Second delivery attempt since its very far and I cannot get it by myself due to my busy schedule and its very far. Poslaju delivery should make our life easier by transporting goods in our house so what is the use for that if I will pick it up by myself to Caw Serahan which is far from my place.

My address is: B1-01-03 Royal Domain, Sri Putramas 2, Jalan Kuching 51200
Contact Number: +[protected]

Attached are the screenshot of my proof that me and the sender put the right address.

Thank you so much!

Sincerely,
Jenna

The above postman in kota kinabalu, went to my address but did not clarify the whereabout of the parcel, while refusing to hand over the parcel to my security guard, such inefficient, other postman was better as I have received other parcels through my security guard between those days. (In the end, my parcel supposed to sent by the former postman is sent back to Pos Laju Cheras. I hope to receive refund an amount not less than rm10 or the parcel to be sent back to me)

Tracking Number: ER682341637MY

Is everyone need to stay at home all day to wait for the parcel that wont inform you when will be delivered? (eg: gdex will inform you when they start to deliver) when it reach, no one home, cant reschedule, I should go to collect the parcel myself. (other carrier that I used before all can be reschedule, if I able to have transport to collect it, why I need to choose delivery service but not purchase in retail shop?) and now my residence provide popbox which I think is a good colution for people that back home after the operation hour of delivery service, but, oh, poslaju also cant drop off the parcel!? Why other carrier can put into the locker, and poslaju cant? I already ask popbox customer service, they respond every carrier is able to drop off parcel in their locker, so, why poslaju reject my request for put the parcel into locker?

Hi,

I would like to complaint of one of your customer service member name ainul munira.

Is regarding one of my parcel from online order, I did not receive for my parcel which sent out on 28 dec, i've been waiting for quite some time, until I called to your customer service this morning to check my parcel location, and was being told by ainul that my parcel has been sent back to the sender, I was so disappointed which I never being informed about my parcel and failed to delivered to my house and never receive a call or sms asking me to collect in the office, and now my parcel has been sent back the the sender, I asked ainu why the postman did not leave a notification card into my house or make a call to inform me? She told me maybe the card is already finished and also the sender did not write my contact no. There. And I asked ainul is that normal or a good reason saying the card is finish? She answered it is normal and that's the reason, and she can't help anything. I wanted to ask is this a professional way to serve a customer with a high profile and a big company in poslaju? She never provide help or solution and tone with annoying to me!

I pay for the shipping, why should I pickup the parcel at pos office? Thats 1 question, another 1 is why should I wait for your staff for 2 hours... If working time start from 2pm... Then why I cant go pickup my item at 2.30pm? Why your staff ask me to go pickup from the posmen? Then what is he doing inside the pos centre? This mini pos really have problem with your staff attitude! U can refer the pic below... Thats my conversation between your posmen.

Saya adalah salah seorang online shopper dan selalunya membuat pembelian online di Shopee dan saya juga memang sentiasa berada dirumah . Sudah 3 barangan belian saya tidak sampai dirumah dengan alasan saya tiada dirumah sedangkan postman tak datang ke rumah pun . Postman tak juga membuat pengesahan melalui panggilan telifon . Kertas notis pun saya tak terima . Bila saya ke hub untuk mengambil parcel, mereka cakap parcel saya sudah dikembalikan . Sekarang ni saya mengalami kerugian kerana saya tidak boleh menuntut apa-apa dari pihak Shopee Seller .

So today I was received a parcel from pos laju, that I was order from shopee. As I was not home because i'm working, so my mom did received the parcel. And my mom can't remember her ic number and she need to refer her ic first. The most disappointed momeny, the delivery guy was claim that my mom is wasting his time! Because he need to wait a moment for my mom fill all of that things! I never been in this situation before and to that guy I understand that you're in rush but if u can't an old lady like my mom as the receiver from the parcel that you deliver, I shall assumed that you're not professional. This is happening today, 08/01/19 afternoon time area bandar baru permjaya, miri, sarawak. Dear pos laju, seriously your delivery guy need to learn about manners!

For genting highlands pos office.
My parcel is arrived genting highlands pos office few day later still at genting highlands pos office never send to my receive address, then they say need self to pos office collect my parcels but last time they have straight away send to my address, why now no more?
Because my wife is pregnant can't long standing and queues up at counter.
My parcel tracking number is er812578570my and
Er813143035my.

I've checked the tracking number of my parcel, it stated that the item was out for delivery already but yet after a few hours i still did not receive my parcel and after i check the tracking number again, it stated that the delivery is unsuccessful and cannot be delivered it by today. Its already happen twice. Seriously? When can i get my parcel? What kind of service is this. At first it happen on January 4, 2019 and the second one is today, January 7, 2019. How long do you guys want to keep it?

Dear Poslaju or should I call as Pos SLOW

My item was send out by the sender on 28th December 2018. When I checked the tracking, the item still at Poslaju Kota Damansara since 2nd January 2018. Today is already 5th January! What the heck you guys are doing?! I called few times through this number 0361402391 and 0361402336 but no one entertained or already bankcrupt already! I am asking for compensate due to your side not deliver the item according to specific time frame!

Azri
[protected]