Menu
For Business Write a review File a complaint
Poshmark Customer Service Phone, Email, Contacts

Poshmark
Reviews and Complaints

poshmark.com

Learn how the rating is calculated

1.1 23 Reviews 233 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Poshmark Complaints 233

ComplaintsBoard
S
2:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark credit card fraud

Dec 29th, 2016 my credit card number was stolen and used at Poshmark. They had the name and shipping address of the person that stole it. I had filed a police report. Poshmark gave my police department the run around for the last 3 months to protect the identity of the criminal that us d my card! When I started posting on their Facebook page and replying to people with customer complaints that were being ignored by sending them to make a formal complaint at www.bbb.org/greater-San-Francisco I was banned from their Facebook site and all my replies including my story with names and dates of Poshmark employees was removed thereby denying me of my 1st amendment right of freedom of speech. I urge others that have problems with this company and not getting results to file a BBB complaint it is the only thing they seem to care about.

Read full review of Poshmark
Hide full review
ComplaintsBoard
L
8:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark did not transfer my funds after a request

I requested that my funds be transferred to my bank account and they have yet to do so after a whole week ... This is so unfair I've worked really hard to earn my money I've referred so many people to this company all I ask is that the morning that I earned be placed in my bank account I'm not here to bash POSHMARK I just would really like to be treated fair in this situation

Read full review of Poshmark
Hide full review
ComplaintsBoard
I
3:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark miss me jean

Jean was said to be in "perfect condition ", a 34" inseam. The jean had crooked seaming, a 30" inseam, rolled up hem from dragging, and a disgusting odor! I have sent all this info previously: ComplaintsBoard.com click here:
http://www.complaintsboard.com/complaints/poshmark-miss-me-jean-c830391.html . I have filed with BBB as well. The response from Poshmark is not acceptable. They want to claim I didn't respond. That's not true. They will go to any length to Rip Off the consumer. First, they purposely make contact impossible. You respond immediately upon receipt of the defective item and are given no information as to where the complaint goes. You are provided no direct communication to any Customer Service. Try it yourself. You get a cheap recording where you are only allowed to leave a voicemail. I responded immediately with a valid and legitimate complaint. They intentionally make it difficult for s consumer to even do so. Disgusting fraud and theft!'

Read full review of Poshmark
Hide full review
ComplaintsBoard
I
10:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark miss me jean

The item was described as Perfect Condition with a 34" inseam. The jeans smell, have been recently worn without washing, the side seams on both legs are crooked and the inseam is only 30". I've been complaining every day with no response. I want a return label and refund! I'm not able to reach the seller although I've tried. I have filed several complaints and most recent with BBB. I can see by all the hundreds of compliments filed, this Poshmark and sellers need to be held accountable.

Read full review of Poshmark
View 0 more photos
Update by ibtink
Dec 30, 2016 3:01 pm EST

I'm trying to update 'this complaint! I am damn sure not satisfied. Item was dirty, smelly, 4" shorter than advertised with crooked seams, curled up hem from dragging by owner. I have s video and have been trying to attach it! Frustrating when site doesn't cooperate! I've attached photos previously!'

Update by ibtink
Dec 30, 2016 2:42 pm EST

See photos I've completed this field 3 times now and it keeps going blank!

View 0 more photos
Hide full review
ComplaintsBoard
S
6:18 pm EDT

Poshmark illegal dangerous recalled broken nasty

Poshmark is crapmark! The sale group is now full of used underwear, homemade bottles of unknown glop, porn ads, broken junk, fake designer purses, dirty rags, random misc yard sale rejects, nicotine vape, gross used makeup, recalled child items, unsafe baby stuff, beggars, scammers, and tons of questionable chinese import crap. See pics. Flagging this stuff is useless. Poshmark is swamped with it, and it's rarely removed. Ever.

Read full review of Poshmark
View 0 more photos
Hide full review
ComplaintsBoard
M
9:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark harassment

I bought a pair of shorts from a seller on the site, after I received it I was asked to rate it. Well, the product wasn't what I had believe it to be. I gave one star and the harassment started. The seller wrote me calling me names and making threats 17 times in a 3 hour span. I blocked her, she made a new account and continued to harass me. I blocked that... She than found my Facebook page and starting making threats on it. I reported all this to poshmark, it took 5 days to return a email ( they have no phone number) only to be told that I need to continue blocking her when she writes and that they're sorry for the experience. So basically, this seller is allowed to do whatever she please and they don't care. I have contacted the police and had to have a no contact order placed. I deleted my account and I pray that she doesn't come to my house and kill me. Just plain madness.

Read full review of Poshmark and 1 comment
Hide full review
1 comment
Add a comment
P
P
Phyllis Savino Santangelo
US
May 10, 2022 8:33 am EDT

obviously poshmark is a company to avoid totally poor business practices possibly selling peoples information Maby foreign you never know.

ComplaintsBoard
I
5:08 am EST

Poshmark absolutely ridiculous!

I started using Poshmark about a month ago. I found a really cool bag that I really liked. I contacted the seller and asked was the bag an authentic and the answer was yes. When I received the bag it was totally fake, made of fake leather and was defective. I contacted the seller but was ignored, then I emailed Poshmark customer service and explained what happened. Few days later they told me that the bag was authentic. Absolutely ridiculous! These people does not care about their customers at all! Never again!

Read full review of Poshmark
Hide full review
ComplaintsBoard
G
9:59 am EST

Poshmark fake items

I ordered a bag from Poshmark online store. When I received my order, I was extremely disappointed, because the bag I received was not authentic. I contacted customer service, explained what happened and provided some pictures. They told that there was nothing wrong with the bag and basically called me a liar. They suggested me keeping the bag. What kind of customer service is that? I'll never order anything from them again!

Read full review of Poshmark and 2 comments
Hide full review
2 comments
Add a comment
L
L
ll062383
US
Apr 25, 2017 10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

how did you get in contact with customer service? I bought a pair of shoes paid good money after she accepted my money she then tell me that shw might go with another customer if they pay the original price I don't kw if this some sort of scam but I thought it was first come first serve. Now im at the point where I don't know if im going to get my money back she is not responding

L
L
L33
US
Sep 02, 2016 12:43 am EDT

Easy. File a chargeback/dispute with your credit card company detailing everything including experiences and proof that your bag is fake. Eventually, Poshmark will ask you to return the bag and you will get your refund. Easy, right? And if you paid by PayPal, it will make things a whole lot easier for you, too. Poshmark will be FORCED to return and refund you. I did it, so can you. LOL. Have fun!

ComplaintsBoard
J
5:17 am EST

Poshmark fake bag

I ordered a bag from Poshmark website that ended up being a fake. I paid over $500 for it thinking that it was a real designer bag, and after I receiving it, knew clearly it was not authentic because the leather was not genuine! So I contacted customer service and demanded a refund. They said that the bag was authentic because photos and description said so. It is impossible to tell if a product is authentic from photos! Their return policy says that they guarantee a refund if an item turns out to be non authentic. So where is my money, you thieves!? I live 30 minutes from their office and they refuse to even look at it. Horrible disgusting scam!

Read full review of Poshmark and 1 comment
Hide full review
1 comment
Add a comment
L
L
L33
US
Sep 02, 2016 12:43 am EDT

Easy. File a chargeback/dispute with your credit card company detailing everything including experiences and proof that your bag is fake. Eventually, Poshmark will ask you to return the bag and you will get your refund. Easy, right? And if you paid by PayPal, it will make things a whole lot easier for you, too. Poshmark will be FORCED to return and refund you. I did it, so can you. LOL. Have fun!

ComplaintsBoard
E
4:02 am EST

Poshmark beware!

This company looks professional but when a problem arises you are basically out of luck. Poshmark has absolutely no support. This website is a complete joke! I don't recommend Poshmark to anyone. I was supposed to receive an item back from a buyer, but since I received nothing I contacted customer service. It took them 5 days to contact me back! I received a notification that my item has been delivered back to me and the funds were returned to the buyer. I never received anything! I am so disappointed with the lack of customer support. I will never deal with Poshmark again!

Read full review of Poshmark
Hide full review
ComplaintsBoard
R
5:46 am EST

Poshmark fake confirmation info

Don’t buy from the company www.poshmark.com. After I placed the order and paid for it, I hoped to get any info, but the seller didn’t provide any confirmation email or the tracking number. I sent multiple emails and asked about the status of my order, but no response. I told them to return money, but again they ignored me. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Read full review of Poshmark
Hide full review
ComplaintsBoard
T
4:26 am EST

Poshmark they took money and I haven't heard from them after that

The website www.poshmark.com is total rip off. I placed order and paid on time, but these jerks took my money and didn’t provide any info. I was really shocked. I sent them emails, but the rep replied only once and told me that everything was ok with my order. After that no info, no delivery and no idea how to get money back from these jerks. The worst company ever, so avoid these ### and post comments about your experience with them.

Read full review of Poshmark
Hide full review
ComplaintsBoard
A
5:03 pm EDT

Poshmark not trustworthy

I’ve sold some items to Poshmark and they were supposed to deposit money into my account in a few days time but 2 weeks later I still haven’t received anything. This company claims that money was sent and there is some banking problem but I just don’t buy it.

Read full review of Poshmark and 22 comments
Hide full review
22 comments
Add a comment
J
J
Joan Nevard
Woodland Park, US
Feb 04, 2024 8:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ordered Plexiderm on December 6, 2023 from Poshmark for $55.42 When I received it the container was empty. I would like a refund or a product that is intact. Jnevard@aol.com. How much more information do you need.

M
M
Monica Talbot
Houston, US
Dec 26, 2023 7:54 am EST

You have charged my account with so many unauthorized charges, it will tak me forevever to get all the information to you! but by god! i will get it, i want my want my money back. no christmas for my grandsons because of POSHmark.

J
J
Judith Shaffer
Lancaster, US
Oct 22, 2023 8:22 pm EDT

I purchased a purse almost 20 days ago and have not received it nor heard from the seller. I have sent her several texts with no responses. I have filed a complaint and has heard nothing either. Whet the heck is going on? Is this a scam or what?

K
K
Kathleen Hartman
US
Sep 23, 2023 1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Case has been opened for extended period without resolution or being able to contact a c.s. representative.

K
K
Kimberlyjust8
Seneca, US
Sep 23, 2023 6:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Will not refund keeps asking for more .

D
D
Desirae Sullivan
US
Aug 08, 2023 6:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I will not support this company ever in fact I will not buy a product from them. As well I will be telling everyone I know how they treat there sellers and buyers.

G
G
Grant Cosgrove
US
Jun 25, 2023 7:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Someone has used my business email address to sign up for an account and now I am receiving constant spam. They are obviously not using an email verification process to set up accounts.

D
D
Darrenkd
San Ramon, US
Jun 17, 2023 8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

6/3/23 I purchased a KD thermafit men’s sweatshirt from Poshmark vendor @coolestcloset10. I received a different color and pattern sweatshirt. I sent pictures to Poshmark showing the item I received was the wrong item as advertised. The seller said they won’t accept my return and refund and am lying about receiving the wrong item.

D
D
Dan0276
Roanoke, US
Apr 25, 2023 5:36 pm EDT

I ordered a Fendi Wallet for my Fiance' birthday and was immediately billed. It was eight days later and a dozen messages to Poshmark and the seller wanting to know the status of the order, and to date have not received a respose from either. I have been frauded by @shoppers679. DO NOT buy from this person. It is a scam and Poshmark does not care.

View 0 more photos
P
P
Pat Suarez
US
Jan 14, 2023 10:22 am EST

I am a first time seller and I recently sold my first item… very confused as of what to do… it sent a verification code but I’m not getting it… not sure what are the steps for sending out item… please help!

Poshmark Reviews 0

Looks like Poshmark has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Poshmark, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Poshmark

Screenshot Poshmark
Poshmark is a popular online marketplace that allows users to buy and sell secondhand clothing, shoes, accessories, and beauty products. Founded in 2011, the platform has quickly become a go-to destination for fashion enthusiasts looking to score great deals on high-quality items.

One of the key features of Poshmark is its social aspect. Users can follow each other, share listings, and leave comments on items they're interested in. This creates a sense of community and helps buyers and sellers connect with each other more easily.

Another unique aspect of Poshmark is its focus on mobile commerce. The platform has a robust mobile app that allows users to browse, buy, and sell items on the go. This makes it easy for sellers to list items and respond to inquiries quickly, and for buyers to shop from anywhere at any time.

Poshmark also offers a range of tools and features to help sellers succeed. These include the ability to create custom listings with multiple photos and detailed descriptions, as well as tools for promoting listings and managing inventory. Poshmark takes a commission on each sale, but many sellers find that the platform's features and user base make it well worth the cost.

Overall, Poshmark is a great option for anyone looking to buy or sell secondhand fashion items. With its social features, mobile app, and seller tools, it's a convenient and effective way to connect with other fashion enthusiasts and build a thriving online business.
How to file a complaint about Poshmark?

Here is a comprehensive guide on how to file a complaint against Poshmark on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Poshmark in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with Poshmark. Include key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against Poshmark on ComplaintsBoard.com.

Overview of Poshmark complaint handling

Poshmark reviews first appeared on Complaints Board on May 14, 2013. The latest review Very poor management of returns/refunds dispute resolution and escalations processes was posted on Nov 11, 2024. The latest complaint did not receive a louis vuitton that went through a consigliere process @poshmark was resolved on Nov 09, 2017. Poshmark has an average consumer rating of 1 stars from 256 reviews. Poshmark has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
4024 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Poshmark Contacts

  2. Poshmark phone numbers
    +1 (818) 523-3528
    +1 (818) 523-3528
    Click up if you have successfully reached Poshmark by calling +1 (818) 523-3528 phone number 1 1 users reported that they have successfully reached Poshmark by calling +1 (818) 523-3528 phone number Click down if you have unsuccessfully reached Poshmark by calling +1 (818) 523-3528 phone number 4 4 users reported that they have UNsuccessfully reached Poshmark by calling +1 (818) 523-3528 phone number
    Media Contact
  3. Poshmark emails
  4. Poshmark address
    101 Redwood Shores Pkwy, 3rd Floor, Redwood City, California, 94065-1176, United States
  5. Poshmark social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Poshmark Category
Poshmark is ranked 30 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.