Pos Malaysia review: delivery and customer service 4

Today I went to Larkin Poslaju to ask about my parcel status as there is no one pick up my call for one week akready, I have been wait for over one week still yet to receive my parcel EN960494957MY. The process is too long, and the customer service officer telling me the parcel hasnt process yet, then I show them the tracking record hs shown the parcel is arrived at this office for few days already, then the customer service says, is at our office, but havent process it yet, what?! few days already cant even process it yet?!and the lady who is at the post laju, side counter, on duty on 14 April 2018, 10 a.m., has a very very very bad attitude like i owe her money, ask me to fill up information with a very bad attitude and then I found that there is no pen at the writing corner, so I came back to borrow a pen, then she gaves me a [censor] face! starring at me for a few seconds and gave me her pen with no smilling and like hate me a lot! I am very very angry with this, but i still smile at her and say thank you, but she roll her eye and ignore me, just take her pen back while I returned it, this attitude make me very very upset! ok, they say tomorrow will send me the parcel, lets see whether I will receive it or not, hopefully they dont just anyhow answer me, and please take action to that bd attitude lady, such employee should get fired!