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Real Canadian Superstore
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www.realcanadiansuperstore.ca

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1.1 6 Reviews 683 Complaints
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Real Canadian Superstore Complaints 683

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A
3:26 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

[protected]@yahoo.ca I'm writing about the store 1018 at 18120 yonge st Newmarket Ontario Jan 27 around 5pm to 6 evening went to buy groceries upon checking out a cashier named Briar refused to serve my senior mom and I she walked away from the cash register and lied that the customer in front of us had not finished packing his groceries that's why she'...

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M
8:38 pm EST

Real Canadian Superstore Policy on cashiers helping customers

Hi
Every other store that I have shopped at besides Superstore the cashiers help bag the items if customers need help
But who ever had the bright idea it was for cashiers to not help but just stand there and do nothing needs to reevaluate that bright idea
The lines are long when customers has huge orders
I experience this today and inquire why cashier dont help
The answer I got was it wasn't their job
Not a good answer!

Desired outcome: Cashiers need to help out more

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B
6:22 pm EST

Real Canadian Superstore Impolite staffs / unfair treatment to Asian customer.

With this COVID-19 rules, I was just following the guidelines, distancing and staying on the floor mark before the cashier check out. The cashier impolitely stated to back off and do 6 ft distance which I did. Before AI got to my turn, the white guy was loading staff at the conveyor table without any complaint from the cashier but when I had my turn, this cashier express her rudeness. I was with this cashier even before and she is I guess not supposed to be in a customer service. I complained to the manager, and I got the same response. Instead of getting "sorry" I got the words from the manager not to discuss it and asked me, "are you getting your items or not? So frustrated, reprimanded and humiliated. And to top it all, this very day is my birthday and this is what I would get. If they reverse the story, it is up to them. My conscience is clean and these white cashier have more attitude than other immigrants. Canada is a country of people who migrated from all over the world. I regret to say that Racism is still all over the place. As a healthcare provider, I have never said anything that will hurt other people by gesture or by words. Unfortunately, people who have been here since birth are unhappy of immigrants. I'm not saying all of them but in my experiencing I would say"yes" there are still a lot of people who has attitude.

Desired outcome: Please screen people or even have a customer who will disguise if customer service of random cashier will fall on to the standards of being a good worker. There is no sense to say customer is always right if these are happening.

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rudeppleverywhere
US
Feb 08, 2021 10:14 am EST

Honestly, the customer service and management at superstore is pretty horrible generally speaking. You might get lucky and get someone with some belief in customer service but I'd say that's about 1 in 5 chance. Give your business to a better company.

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R
5:42 pm EST
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Real Canadian Superstore Points enquiry

Hi I buy in store shopping today but I didnot get my points yet, points shown in my pc app but now it is not showing.

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1:05 pm EST

Real Canadian Superstore Customer treatment

Your treatment of the couple in Manitoba that were arrested, handcuffed and detained because they are mask exempt by law and were in your store as late as possible to fill a prescription is shameful. I have been a loyal patron of the Spruce Grove AB Superstore since it's inception but sadly I cannot continue shopping in an establishment that prosecutes customers for arbitrary rules. I'm going back to Mom and Pop it's worth the peace of mind.

Desired outcome: A lesson learned

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9:36 pm EST
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Hi, my name is Karandeep Singh, I work for instacart in midland. I deliver groceries to the people in the area. On sunday at 8:30 pm I have got the order to buy groceries at real canadian store in midland. I have total 38 items in my order and I found 35 of them I was trying to find the rest 3 but I didn't know where it could be, so I asked the employee...

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4:53 pm EST
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Real Canadian Superstore Customer service counter

The lady at the customer service counter ( barnett/lougheed and westwood in Coquitlam) is rude. No hi, no smile at all. I was returning my pc express order and she implied that I was cheating the line by returning at the customer service instead of contacting pc express. She then asked me why I was returning all of my order and I told her that it was cheaper at Costco even though I paid for the pc express membership. I own loblaw and weston shares and definitely this is a sign for me to dump the weston and loblaw shares. Horrendous customer service!

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8:46 pm EST

Real Canadian Superstore Robin Hood all purpose flour

Today December 28/2020
Girl name - Simi C 240

I bought Robin Hood All purpose Flour along with lots of grocery items. The till girl torn the flour bag and it spread on till and on my black shirt. I requested the girl to change but she refused and put the torn bag in polythene bag.
A lady behind me asked that girl to give me new bag. Then till girl called another girl, both talked to each other and refused. I myself had to go to bring new bag.
It was really bad experience. what kind of staff you are hiring.
Was it my fault?
She didn't do her job
Made my whole day bad
check cameras to know what happened
Receipt attached
I have been going this store for 20 years.
It is my 2nd bad experience
Why do you hire this kind of staff?

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5:01 pm EST
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14 people waiting in line at pc express. I have waited hours over 3 visits! This is not a typo. Placed my order 71 hours ago. Previous $400 order was given to a less than $100 customer (pick up a calculator to determine loss) times how many times the ladies answering the phone did that. Why do they still work there? Hire a real manager to lead. Why let...

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1:21 am EST
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Went to the superstore in Country Village in Calgary to fill my prescription last month. I was given a partial dose of my antipsychotic and told I could pick up the rest later. I got a call on November 20th saying it was ready but I don't usually pick up meds until I need them so I left them until I ran out and needed a refill. I went to pick up my med...

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10:05 pm EST
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Real Canadian Superstore Pharmacy

Came in on Saturday at 6.30pm to refill a Rx. An Asian younger lady pharmacist was absolutely rude, refusing to acknowledge me as a patient & long time customer of Superstore. I urgently needed a refill of my meds but left after being told I have to contact my physician. No attempt or courtesy was shown to try to even help me. This is my second BAD experience with this pharmacy & will be transferring all my accounts, including my husband & son.
Shaun

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5:15 pm EST
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On Saturday November 14th I placed an online Grocery order to be picked up at the Real Canadian Superstore Granview location at 3185 Grandview Hwy Vancouver BC V5M 2E9. Due to COVID-19 I stayed in my vehicle as directed while the attendant loaded the groceries in my vehicle. When I got home I found that there were 7 items missing from the order that I had...

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3:23 pm EST
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Real Canadian Superstore Concerned customer

I wish to file a complaint about your employees not wearing a mask
I went shopping at my local Super Store this morning, November 25, 3020. I was very disappointed to see that several of your employees were not wearing a face mask.
It is my understanding that the Government mandated that all employees must wear a face mask in their place of employment
I am a 50 plus year old woman who has severe respiratory issues. In spite of my health issues I always wear a face mask when I go out in public. I do this out of concern and consideration for the health and safety of those I may come into contact with
I find it reprehensible that your employees do not show the same concern and consideration for my health or the health of their other customers that we show them by wearing our masks
I have been a loyal customer of Super Store for more than 30 years. I regularly spend more than $200 every week in your stores
Due to the blatant lack of respect and concern, of your employees, for my health and welfare, I am afraid to continue patronizing your stores
Until you and your employees follow all of the Government mandated rules to prevent the spread of this deadly virus, I will be forced to shop elsewhere in order to protect my health and the health of my family that lives with me

Thank you for taking the time to read my concerns

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3:37 am EST
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Staff at superstore kelowna are rude, disrespectful. I bought 300 in groceries they are talking their language completely ignoring myself and my mom and other guests. Rushing us to pack food. Squishing food. Not one smile from one employee. I do have video of it. November 1 2020. Then we pick up our coupon gift. The lady at customer service throws the gifts at us. No bag talking to her friends. Unbelievable, grouse service.

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4:30 am EST
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Real Canadian Superstore Service

Why are people not enforces mandatory mask in your reddeer superstore very disappointed in this handling of covid19 not cleaning cart on one following arrows.

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7:21 pm EDT
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I shop in this store for more than 10 years and never had any problems. Until Sunday October 5, 2020. Among other things I bought Meringata frozen dessert. I use public transport so, to get home it took around 30 minutes and it was not the first time I had this dessert transported this way. Upon arrival I put the package in the freezer at -18 degree C. 5...

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1:28 am EDT
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This is a complaint regarding Manager (Mike. Vandel Pol) who was unable to resolve the problem with the customer (Navneet. B and Pardeep. T) hence making customer look like fool. So it was Saturday 22nd august, me and my husband went to superstore one in Sherwood to buy T.V. When we were looking around we saw that there was Samsung T. V 55 inch displayed...

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2:48 pm EDT
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Real Canadian Superstore Cashier neglected to ask for my optimum card

Shopped at superstore this morning - aug. 13/2020, at 10505 southport road sw, calgary. I spent $254.23 and the cashier neglected to ask for my optimum card. It was only when I was at shoppers later, and they asked me for my optimum card, that I realized superstore also should have done that. Given that this superstore had minimum packages of beef short ribs, I went to another superstore at 15915 macleod trail se to buy them, and this store also neglected to ask for my optimum card - I spent $45.85. I made a special trip back to the store on southport road and was told there was nothing they could do. Pitiful! Won't shop at superstore ever again!

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7:59 pm EDT

Real Canadian Superstore Pop shelves

Yesterday when I went to shop at the Superstore at 7020 centre St North, Calgary Ab, the shelves were pretty empty.
Today the shelves remain empty. Does no one stock shelves overnight anymore?
It's not the first time that I've been disappointed in this Superstore, and I'm at the point where I may take my business elsewhere.
And even if I have too pay more, at least the product will be available when I want to purchase it.

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12:13 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

After spending the time to do an online order, picking a date and time, and getting a confirmation emailed to me, I phoned to say we would be there in 30 minutes as I don't have a cell phone to call when I arrive. I was abruptly told that they are "too busy for that"! I told her that I would have to cancel the order then as I can't go in. She was happy with...

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About Real Canadian Superstore

Screenshot Real Canadian Superstore
Real Canadian Superstore is a chain of supermarkets across Canada. They offer a wide range of grocery items, household goods, clothing, and pharmacy services. Customers can also find electronics, personal care products, and fresh produce. The store provides a one-stop shopping experience with options for online ordering and pickup services.
How to file a complaint about Real Canadian Superstore?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Real Canadian Superstore in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

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Follow these steps to effectively file a complaint or review about Real Canadian Superstore on ComplaintsBoard.com.

Overview of Real Canadian Superstore complaint handling

Real Canadian Superstore reviews first appeared on Complaints Board on Oct 24, 2007. The latest review Lack of product available was posted on Sep 11, 2024. The latest complaint customer service was resolved on Mar 10, 2018. Real Canadian Superstore has an average consumer rating of 1 stars from 689 reviews. Real Canadian Superstore has resolved 11 complaints.
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  1. Real Canadian Superstore Contacts

  2. Real Canadian Superstore phone numbers
    +1 (866) 999-9890
    +1 (866) 999-9890
    Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
  3. Real Canadian Superstore emails
  4. Real Canadian Superstore address
    1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
  5. Real Canadian Superstore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
Real Canadian Superstore Category
Real Canadian Superstore is ranked 48 among 124 companies in the Retail Stores category

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