Real Canadian Superstore’s earns a 1.1-star rating from 689 reviews, showing that the majority of shoppers are dissatisfied with their purchases and overall shopping experience.
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Disrespectful cashier and non compliance of mask wearing throughout store.
I do most all my shopping at at superstore in Winkler Manitoba, was there on Tuesday April 13, 2021 . Announcements were constant about all patrons have to wear masks, but alot of people there just ignored and did not have one on or wore it on there chin. At the checkout we waited for the person in front to bag their stuff and step away before we moved to the bagging area, as we are bagging our groceries the cashier send down the next persons groceries and that person is now standing right beside us with her mask on her chin. I said excuse me to the cashier and said aren't you suppose to wait until we are done before sending down the next order, she mumbled something, and i said what about distancing, cashier said well I will stop if you want, to which i said its kinda late she is standing right here, the cashier then said well its not my fault then told me if i feel uncomfortable then i can bag my groceries at the next til, then kept on sending the other persons order down the conveyor. I was livad by that remark and decided to just walk away rather than start a scene. It was not busy at all so there was no reason to rush the orders down
Curbside pickup errors
I have used the online shopping service a few times now, and each time I have had errors with my order. I am missing items, received partial order mixed up with someone else's order. Then when I have to go back to store they don't even offer a credit for convenience fee. I have to request this. I also get charged for items and wait almost 3 weeks before...
Read full review of Real Canadian SuperstoreService by an employee working on floor
I was looking for a body weighing machine in home department and I saw an employee dropping out stuff in aisles I asked her to help me find a body weight machine. She Rudely pointed out a random aisle and I thanked her and stared looking there but couldn't find. Again I went to her to ask where exactly it is and she said I already told you. I said I am...
Read full review of Real Canadian SuperstoreAllowing people to shop without proper masks
Superstore in Spruce Grove, Alberta is allowing customers to shop without wearing a mask that protects against COVID-19.
When I approached the lady cashier to ask why security wasn't requesting the group of 6 people whom where shopping without a mask, she became indifferent and rude.
I don't understand why Superstore would allow these narcissistic shoppers to do be in the store to the determinant of everyone else.
Superstores attitude seems to cater to the people whom want to do as they please and go against the rules and regulations that this province has set forth to protect everyone, not just a selected few.
I will not shop at Superstore until I can be assured that Loblaws is serious about this pandemic and take appropriate action.
Bread
The bread you sell in the unsliced 4 pack has gotten smaller and smaller It's just not worth buying anymore. We used to think it was the best bread. 11 years plus we've been buying it. Now we think we will be looking for other options I'm not sure the reason for making such small loaves now. They used to be nice and big and fluffy. Now they are small dense and heavy
Desired outcome: Bake the in store bread the proper size 4 inches by 3 inches is silly
Employee at Self Checkout
I went into the Superstore today on Argentia Road. I chose the self checkout to pay for my groceries. I needed help to enter a discounted item and looked around for help. I couldn't see anyone. I waited but no one came. The man across from me was looking for help too. I called over to the woman at the first cash register and she acknowledged that I needed help and paged for Janine or Jeanne. I saw a redhaired woman go to the woman who paged and she yelled that nobody needs help and not to page her. I called over to the woman and said I needed help. She was rude and abrupt with me too. I explained to her that the man across from me needed help as well but he left the store and the items were sitting at the station. Does the Superstore condone such behavior from employees? I was appalled by the awful treatment and behavior of such an employee and will not shop there again.
Regards,
A Very Dissatisfied Customer
Mary Louise Rothschild
promo offer
You could win [protected] pts to fill out survey. I started to fill survey and I did not like the questions beyond household income. What does this have to do with my grocery experience . I did enjoy a good part of my shopping but there are some items I could not get for they had noun.
Desired outcome: If you are going to promote a store promo it should be on the store not getting our info
no name unsweetened grapefruit juice
Used to buy it all the time now can't find it anywhere...I'm diabetic and it's the only juice I can drink..is it going to be coming back to the stores and available for consumers???? Why would you guys remove or discontinue this product?? It was available in cartons and available canned...it's been awhile since I've seen it really hoping it isn't gone for good
Read full review of Real Canadian SuperstoreComplaint about staff and manager “Ben”
Today when I reach at till the lady over there told me three times arrogantly to use roller buttons I requested her to put all items on the roll not on your desk, or please push buttons from your side so I can easily put all items in bag but she continued behaving very rudely. So I said to her to call her manager. Her manager's name was Ben also behaving...
Read full review of Real Canadian Superstore and 3 commentsConsistency of lining up for payment, during pandemic.
During the pandemic, we have days when we finish shopping and get ready to pay, and realize the rules have changed from previous weekend shopping. Even though we remain in same pandemic colour. Some Saturday morning after shopping, we follow the signs to line up and an employee will direct us to least busy cashier. The following Saturday morning, there i...
Read full review of Real Canadian SuperstorePoor customer service
It happened between 9:30 pm and 10pm on March 6th, 2021. I tried to free at least three different shopping carts with my token (the one I use all the time at the Superstore that is the closest to my house) but was not successful. I then went to Customer Service for help. The person there looked at my token and acted surprised, like they had never seen a...
Read full review of Real Canadian SuperstoreCleanliness during covid
I have been shopping at the Canadian Superstore in Nanaimo British Columbia the past several months. I have noticed upon shopping at other grocery stores that the cashier is completely clean the whole belt at each cash register before the customer puts a new set of groceries down. I've noticed a lot of covid related infections have come out of several...
Read full review of Real Canadian SuperstoreManditory masks
On March 3/21 I was in the Superstore at 11541 Kingsway NW in Edmonton. While I was shopping there was a gentleman in the store mocking the fact that he was not wearing a mask. I went to a cashier to ask something be done, and I was told to go to customer service. At customer services I spoke to a woman who's name was Donna, she told me she would tell the store manager. The person without a mask went thru the till, and very slowly packed his groceries. No manager came to me or the individual that was breaking the law by not wearing a mask. I asked for the managers name and number. I called the manager Tony, and was told rudely, that he was aware of the person, and when the person entered the store he was offered a mask and he refused. He said it was the stores policy to not enforce wearing a mask. Wearing masks is the law, and not an option. I am sure if this person was shop lifting something would have been done. You are allowing an individual to possibly infect others. I brought a 90 year old woman with me to get her groceries that day. Many grocery and retail stores, big and small, enforce mask wearing. I expect Superstore to abide by the law. I would like a response at your earliest convenience.
Thank you
Cathy Taskey
[protected]@shaw.ca
[protected]
Desired outcome: Enforce mandatory masks.
Arrogant and disrespectful customer service
This afternoon on February 26, 2021, I went to a Superstore located at 8195 120St, Delta. I got there around 1:30 pm. After shopping for other groceries, I went to pharmacy to buy Voltaren. But there were not any signs for pharmacy aisles, and I could not find what I wanted. So I went to the pharmacist for help, and later found it in the aisle 1. Meanwhile...
Read full review of Real Canadian SuperstoreCustomer service
I was just in the store in Winkler, Manitoba for literally a 3 minute shop, in and out. There is a security guard at the front door sitting, making sure people are wearing masks. I was in the store for 3 minutes and I counted 10 people wearing masks under their noses. I brought it to the security guards attention. No avail.
Read full review of Real Canadian SuperstoreCooked chicken 20% eaten when purchased at rcss westbank bc
On February 16, 2021 we purchased four trays of cooked chicken legs from the Flash Food App. We picked up the chicken at RCSS Westbank, BC (within 30 minutes from purchase). When we got home and opened the first tray, we found the part of the chicken leg had the meat eaten. We checked the other three trays and found the all were partially eaten. We the...
Read full review of Real Canadian SuperstoreCovid protical
The Superstore in Nanaimo is not taking protical for Covid seriously. None of the grocery belts or key pads for payment are cleaned after each customer. There is only hand sanitizer at the door, can't find any around the store. This is not satisfactory. All other grocery stores have sanitization bottles all through there stores. Some have security. Costco...
Read full review of Real Canadian Superstore and 2 commentsI have 2 complaints
I spend large amounts of money at the superstore, every weekend if you spend over 250 dollars you receive a gift. This Sunday I was at 242 dollars approximately and was told I could receive a nice throw blanket if I spent 250, so I was going to grab whatever to amount to the 250 so I could get the blanket, only then the cashier realized because some of my...
Read full review of Real Canadian Superstoremandarins oranges in can
had acouple cans they where all in pieces and gross 284 ml w42 bbma202260/420001017that was gross i do buy all time these are little oranges they should a little nicer then what i had
Staff
Hello,
I live in Newmarket and do most of my shopping at no frills and supercenter.
I get the social distance, I understand wearing a mask, and Sanitization. But...
When you pay a person to do a job. That means they should comply with their job description.
We need grocery staff watching each person coming into the store by social distancing, and sanitizing. But...
Since when do you pay staff to be on their cell phone? This jobs deals with the public. I understand if you are not dealing with the public
But...
Getting pay threw your job to activity be on your phone while watching people coming into the store and really doing nothing.
It amazes me that no managers who mange all these grocery stores doesn't say or do anything.
Getting paid at a job to play on your phone.
Can I get a job like that?
It's your
fault as owners, not addressing this matter. Unreal
Kim
Desired outcome: Do something
Real Canadian Superstore Reviews 0
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Real Canadian Superstore Contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
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