Shoprite Checkers’s earns a 1.2-star rating from 383 reviews, showing that the majority of customers are dissatisfied with shopping experience.
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unbelievable!
I called the woman from Human Resources about 2 weeks after she had called me back and had said twice that she believed me and that I didn't have to show her my two receipts and that she would be willing to meet me at this Shoprite when I show the managers my October receipt which proves that I did buy a good homestyle garlic turkey breast there that cost 6.59 for half of a pound not 3.21.She had said in the first that she would speak with them and get back to me and that usually takes a day or two.
Well, I told her that I would call her if I could go that Thursday of that week to meet her there but I couldn't go. She never called me back about this. And I had told her then, that I'm sure that they are still going to deny they ever carried it and I said they might become more defensive and angry because my October receipt proves that I'm right and they're wrong and they don't want to admit it, she said no, I'll talk to them.And when I spoke with her May 2 she now says that she did speak with them and that they said that they only have been carrying this cheaper type of garlic turkey breast and that someone made a mistake with what they gave me in October! Yeah right, I purposefully sought out and bought a cheap fake processed type of turkey breast (which I don't like and never buy, )before, and I only got this good homestyle more expensive one once by mistake!? Total bull!
I told her again for the zillionth time, that I did buy it there several times before October and that the Deli manager at this store told me on the phone weeks ago when I first spoke with her, that the more expensive garlic turkey wasn't selling there. I said to this woman from Human Resources in my first and my recent conversation, how would she have known it wasn't selling if they never carried it there? She said she didn't know and that she looked in their case when she was there recently and she said it is the cheaper kind that they are selling now. And she said I should just ask to taste it before I buy it.
I said I didn't need to taste it because as I said, I had already bought it there quite a few times before and I knew that I liked it and I had told her during my first conversation that I had seen it in their front case a few times before but I wasn't sure I would like it, but then eventually I asked if I could taste it, and they gave me a little and I knew I liked it.She sounded as if she believed them now and said the store manager told her he doesn't think I'm being deceptive, she said it's human error. Unbelievable!
accused of stealing
Checking out with my wife on april 25th kathrine apparently a manager for this store comes up behind me an announces loud enough for two aisles on either side of us to hear "you don't belong in this store, haven't we thrown you out before" i had never seen this woman before in my life and told her so, she proceeded to relate how i came in with a blanket over my lap (You see i have no legs but that was plainly visible as i was wearing shorts and the only similarity that i had with this other person was the wheel chair) a small crowd gathered i guess to discuss my guily or innocence at which point i asked that the police be called as a police report of the incident would be helpful in clearing the situation, i have never been so embarrassed in my life. This katherine woman just walked away laughing as if it was just a little joke, it wasn't funny to me or my wife. This woman should not be working as a person that has contact with the public, at least not those with no legs and stuck in a wheel chair.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had bad experience one of the shop rite which is newly opened in Newark Delaware. I bought 2 gallons of milk and we at home sow the milk got curdled and we tried both gallons, both had the same issue and I called the store and they asked me take back that to the store the and according to that I took it back to the stores customer service. They called one of the manager and while I was trying to explain what happened, he was rushing me by giving other milk gallons and he don't want to listen and he was so rude. This is really a bad experience from such a big company and why ?
I agree with foxygrandma.
harrasement
I use to work at the Nutley of Shoprite, and the security manger Joe Buffa is a old creep. I seen him with my own eyes molesting one of his employees. This guy needs to get arrested as soon as possible, he is a pervert.
I also use to work their and one time he tried touching me, and i backed off
What a sicko
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never shop at another one of your stores
On Friday evening [protected] at 18.11 I went into Shoprite Malvern as I do religiously and was purchasing a box of tampons (yes tampons) as well as a 2 litre coca cola. I swiped my Credit Card at the till 3 times with 3 different cards before having the manageress take my items away and tell me to please leave! i was so embarrassed I just walked out not thinking to get a name.
It would have been more civil to ask me to go to another till as they were accepting cards but to tell me I cant buy at the store is something I have never experienced before. I am HUMILIATED and vow to never to return to the store again, bare in mind Pick n Pay and Checkers are somehow always right next to each other and we as consumers have a choice I obviously made the wrong one.
Yesterday I went to buy groceries at Shoprite Strand. When I came to the till I saw cockroaches crawling over the food near the till. I was disguisted and made the teller aware and she arrogantly told me its not her problem. Disguisting and pathetic service! Is their perhaps a health inspector nearby?
May 07, 2015 at 7: 09 p.m. I purchased (2) packages of 93% ground beef the meat although outwardly red and inviting the way fresh meat is suppose to look, but inside it had the color of dark brown mud. A regular customer of your chain of stores, I was horrified to find such an obvious attempt to mislead and defraud me and all your others customers. Upon returning these unacceptable items, I was met with a very indifferent attitude, from the store manager Damon I was appalled at his lack of customer service skills. First he had me waiting 20 minutes before he responded to the call from the customer service desk. When I ask for a explanation of why his store is selling rancid meat unfit for human consumption, he rudely answer that this is the way ground beef is suppose to look. I have been a customer of ShopRite Stores for well over 20 years my customer number is [protected], after this experience I doubt that I will continue to be such a faithful customer. I hope that the standard of products and services your stores provides will be seriously assessed. They must be raise to the point where I will once again fill comfortable doing business with your store. I will be sharing this experience with friends and family who are also customers. Store Number and Returning time Front and Olney Collins Family 8:22p.m.
Refused to answer or respond to questions
We saw an open till, when we asked the lady if she was open, she ignored us. So we asked her directly again, very nicely, if her till was open, because she kept on ignoring us. She still did not care to respond to any question so we went to stand in line at the next till. As the next guy came to her till she started helping him.
Checker Pavillion, has the worst service. It happens over and over that there is problems.
I visited the take away section to purchase some fried fish. The one and only staff member was gutting a stock fish. Customers began stacking up, but they remained unserved - most turned on their heels and left. So much for the old adage ' He also serves those who stand and wait !'
With such bad service I dont think I would want to go there agai
After standing in the bakery queue for a few minutes and finally being the last one left, the girl behind the counter just decides to leave for her 'lunch break' and refuses to help me. Then another employee notices and tells her to attend to me as I am the only one left. The girl refused, and the two got into a long unprofessional arguement. The girl then helped me with such attitude, practically throwing my rolls at me.
Then upon paying for the goods the lady behind the till (who I could not hear saying 'Next'), gives me SUCH attitude and poor service that I almost left the goods and left. If looks could kill I would be dead by now!
The customer service is a disgrace, they are extremely slow, unprofessional and rude! I am appalled by what happened on Saturday, such attitude is uncalled for and definately not professional in any business. I suggest the manager in charge of the branch gives his employees some guidelines on how to work with customers and change their attitude towards clients.
I do my shopping at Checkers numerous times in the week as its just around the corner from my house, but with such bad service I dont think I would want to go there again!
On the 21th December 2016 I brought two 1.5L of Clover Krush Orange Juice at Shoprite in Florida. The juice is passed the expiry date of the 16th December 2016. This is totally unacceptable and unhealthy.
I was at shoprite strand and was assisted by the cashier Natasha. The service she gave me was absolutely horrible using know why they are still working with customers. Her behavior is totally unacceptable she doesn't greet or ask for a bag who dies she thinks I am she is not doing me a favor but I'm doing her a favor by paying her salary.
So disgusted, was at shoprite arcadia in pretoria yesterday, whilst picking rolls I find a cochroach running around in the basket, disgusting is a under statement, how do we eat rolls that are accompanied with roaches, you guys really need to get your act together, we are human beings we cant eat roach poo.
manager with bad attitude
On sunday the 16 of august I went to buy a tooth brush for r16.75, so by seeing that it was that price I took it to the teller to pay. The cashier scanned and told me it was r31.99 therefore I asked to see a manager as the price is not what I saw. Norman bergman was busy with his cell phone playing games and didn't even look at my face as a client. He told me I was stupid as I didn't read what was written on the description. I felt embarassed in front of other people in the shop that I ended paying that r31.99. So I advise other customers to boycott shoprite checkers in yeoville. Please don't buy there as the manager doesn't have respect to customers.
plus she gets mad when and employer calls in and she have to come in then thats when she really gets mad at all the employers they get so drunk on the weekends her and rick where shse dont wanna b there brenda really need to step it up
im a employee at shop rite 85 and our manger brenda lewis dont know how to talk to her employee she tells everybody else the problem before she come to that source that she have i problem with as of a manger i think what every her and one employer discuss should be there business and not the whole store business she have favorite people she have like her husband works at shop rite 85 toand brenda lewis who is the manger makes the schedule have him comming in from 5to1 and half the time done come in until 7 r8 am and as a employee i dont think thats right because if one of us is late we have to here about it but he dont she really not manger material she been theree a yaer and she still dont know everything she always asking her cashier how to do something something need to b done
workers
Today my friend went to the pizza restuarant next to the rt9 shoprite. After he went into the store for something to drink. After entering the store he was aproached by a worker (Benny) and was told to " leave because I cant deal with your ### today. " my friend without a fight left not knowing what he was talking about. Then we met up and he told me the story. Later we went back because I wanted candy and he wanted a iced tea. We walked around not being loud or horseplaying then we got what we wanted and got on line, the worker saw my friend and snatched the iced tea from him and told him to get out. He again left but told my other friend we were with to get him the drink. The worker refused to give my friend the drink back. My friend then walked and got another iced tea and brought it to the register he told him to get out or he's callin the cops. So my friend gave the drink to me and told me to get him the drink and the worker (Benny) , knowing that it was for my friend, told me I could not purchase the drink. I said " who are you to tell me I cant buy this drink " and he stood infront of the lane saying "wait for the cops to come and ask him if you can get the drink. " me, not wanting to wait a half hour for a police officer to come, gave him the drink and bought my candy. He had no problem with me buying my candy but since he knew the drink was for my friend he wouldn't let me buy it. I think it is not right to do that because there was no reason to throw my friend out, then not let me buy something for him. I honestly think he is racist or something because i'm white and he let me get my candy but since my friends were spanish and black they couldn't purchase a item that is b. S.
The complaint has been investigated and resolved to the customer’s satisfaction.
You should have asked for the store manager or owner if you felt any racism was involved, and if they threatened to call the police you should have allowed them too... unless you or your friend had done something wrong. I've talked to others in the Old Bridge area who refuse to shop at that ShopRite because of racist claims, wrongful termination, and name calling & personal attacks from workers. I've shopped there for many many years and refuse to ever go back to that store again due to certain nightcrew workers.
poor customer service
On April 2, 2010, Approx. 8:15 am, I went into the store to purchase a few items. After I had been in the store a few minutes I noticed that I was being followed by a police officer. I went to the check out to pay for my items with my ebt card, only to find that the software on the cash register had been changed. I wanted to receive cash from my ebt card...
Read full review of Shoprite Checkers and 3 commentsrude
On february 8, 2010 at 630pm. I went to shoprite to pick up a few things and decided to check out the reduced idems next to the lunch meat deli counter, as I usually do. I picked up 2 bags of christmas hershey kisses at 70 % off, when I checked out I told the clerk that I got them from the clearance rack, but they rang up full price, so the clerk check with...
Read full review of Shoprite Checkers and 3 commentsrefuse to exchange
I purchased pc bounty towels from shop rite store #573 phone number [protected] rt 1 old post road edison nj 08817 on 7/31/09 showing receipt timing 5.12pm bearing number [protected]
I paid the whole amount in cash. After few days I went to exchange the item because I need some wrapped bounty towel. The manager refused to exchange it.
The complaint has been investigated and resolved to the customer’s satisfaction.
wrongful termination
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I worked for a large supermarket not names right now I am a butcher and was working on a sat night by my self from around 3:30 that after noon the time was now 8:40pm 20 min before I got off work and I broke down all the saws in my dept. That we use to cut steaks I was in the middle of throwing out the garbage before I was to go home when I remembered my wife asked me to pick up some steaks I got a rain chk from customer service that closed at 9pm also the next day when I came in to work I was called up to the office and told I was being being written up for and suspended pending human resources for getting a rain chk when there where still steaks left in the case I told the store manager that there where only like 10 steaks left in the case and it would have not left any stakes for the customer so I called the union they setup a meeting with mangement and they decided to discharge me on the basis of integertiy I worked there 18 months and only got written up for being late so I applied for unemployment and it was granted for 4 weeks then I got a letter of retermined determination that I was denied for violation of policy and misconduct now in the store manuel it is not a violation to get a raincheck so now I have no source of income for my family I have filled out about 30 alpplications and followed with them still nothing I put I a request for a hearing with my claim plus now we are very close to getting a loan mod on our home we are in forclosure now everything I fought so hard for is over they did not tell the labor board the truth also have my union delegete on recording confirming something is not right that hehas never heard someone getting fired for a raincheck
The complaint has been investigated and resolved to the customer’s satisfaction.
being made fun of
Recently while stopping in at ShopRite in Old Bridge NJ one evening after work I was verbally attacked in front of my wife and children by members of the night crew. The workers were standing in back by a meat case talking loudly and laughing, as I passed by I seen one of the workers eyeing my wife and baby daughter. This didn't bother me much as to I am...
Read full review of Shoprite Checkers and 7 commentsfor all u parents
Shopping with my 5yr old... Short and to the point.. Any parent knows how it can be shopping with a a child that doesnt want to be there, or wants a toy or anything and wont stop..
I was one of those parents... Paying the cashier and not realizing I forgot a small item I had place at the top of my bag.. I shouldnt have done that tobegin with,, but my bag was open and overflowing, I wouldnt forget it it right? Not if I through other things on top and it got pushed around in my suitcase..
Security guard grabbed my wagon on the way out.. Took my picture in his tiny room with my daughter on my lap.. Sign a paper or have a lawyer.. I explained this was a compete accident and would pay for the item.. But in there eyes (Rent a cop) once u leave the cashier... U are now a thief, a hard criminal! At least that is how I was made to feel...
If they left the police out of it and signed a form of which I dont even recall what ist was, because I was so distraught.. I would not have a record! So I signed this paper and he says there is one more... Now I must pay a fee of$75.00!
I was so humiliated! I had to sort of explain to my daughter why we were in there after about nine times from her why she wasnt getting the toy from the machine!
After thinking this over I called and asked for a copy of the document..
"it is confidential" the evening security boy refused to give me his name.. He was accusing me of being a liar like everyone else..
When asked if he was a parent.. He said"I know how kids can be"... He did not have kids nor does he understand... Because he is merely a child himself,,
I hope he is blessed with many children worse then mine!
I will no longer be shopping there, but I was so gracefully told that I am still allowed there... I was given permission by the 19yr old security boys...
Besides the embarassment.. I am afraid taht they are really just looking for anyone to do this to... The more "busts" the more bonuses for them is what I understand.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude and disrepected
I went to buy some food for my apartment. This Shoprite accepts the local university fincinal aid dollars as payment. When I went to pay I stood there for 15mins while they customer service manager, Catherine, tried to run it through. Then after 15mins. she came back over and said that it was not working and that I could not use that. It was the only form of payment I had and I just spent over 1 hour shopping and almost as long waiting to get checked out. The whole time she was talking to me she was rude and DID NOT have the type of customer service you would expect from a "Customer Service manager". I then asked her to get the store manager. This tall doofy guy, Dominic, came over WITH SECURITY to tell me the same thing as the other lady. I found it comical and laughed when I asked who the guys were and found out they were some RENT-A-COPS. It was embarassing and there was no reason to have brought security over. I explained to him that you accept this form of payment, why am I not being allowed to use it. He said they could not get it to work...How is that my problem? They did not try other means ie contacting the school to see what else they could do etc. Also they copied my information down from my student ID, which was absoultely unnecessary! An official complaint was filed with Shoprite 1800 number and I will prusue this till I feel the sistuation is rectified to my statification.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
I went to Shop Rite in Old Bridge on Rt 9 North by the Ferry Roud. I wanted to get some cheese and ham for my family breakfast. I was very surprised when instead of thank you I got harassed by one of the workers for making they work hard for my order! Worker talked about me with her co-workers in front of my face with her back turned to me. I got my order...
Read full review of Shoprite Checkers and 10 commentsthe whole ordeal turned out to be a nightmare instead
I just started going to the Metro Plaza ShopRite at Jersey City(07302) and I have to say the experience has been horrible.
Each time I use coupons the cashiers become so rude and have also had the manager showing faces or throwing remarks about it. Instead of politely mentioning if they won't accept a certain coupon they pass snide and sarcastic remarks as if it's a crime to have coupons!
This kind of passing remarks and rude attitude is a complete customer harassment and discrimination, something that I haven't seen anywhere else.
Today, I picked up a Stainless Steel Cleaner and had a coupon with me. The manager literally threw the coupon back saying they won't take it. It was so embarrassing.They made it seem as if I had just done a crime! What kind of a stores is the Shoprite brand running and I wonder what are there policies on customer service? I refused to take the product and left. The manager was still huffing over it. The coupon which I had shown was a valid coupon from the manufacturer's website. The whole ordeal turned out to be a nightmare instead.
This is the last time I am ever going there again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to complain about shoprite poor services they have always had a reputation of bad services but the time it has gone bad, a supervisor of shoprite physically attacking one of the shoprites customers that was indeed the worst experience I have ever had, yesterday my sister and I went to shoprite to purchase some goods and when asking her to help us out she completely refused as if we where forcing her to do her job, this is shoprite Dube by the way the worst shoprite ever the name of the supervisor was Mpho did not get her surname. I need the matter to be attended to as soon as possible and I want urgent feedback on whats going to happen to her. Thanks
ripped off
I was buying some grocery's at the Shoprite of Northvale. My total for my grocery's was $28.18. I gave the cashier $40 but the cashier said I only gave him $30. Shoprite cashiers want a lot of money so be careful of what they do!
Read full review of Shoprite Checkers and 9 commentsaccomodating the handicapped
I have been a regular shopper at the shoprite in carmel, ny since 1983, when it opened its doors to the public. A year ago, I became handicapped. I cannot use a regular shopping cart, therefore I rely on a motorized cart. There are two of them in the whole store and do not run properly. Also, it is very difficult to maneuver out of where the 2 carts are kept. I've complained to one of the managers on 2 or 3 occasions, with no result. I've called the 800# twice, no one has returned my calls. Since I am in lots of pain today because of shopping yesterday with a regular cart, i've decided to try contacting someone in customer service by email. I am angry because of the pain i'm in and the inconvenience the store has caused me. I am tired of being courteous, as it seems to me, my case is not being taken into consideration. I could shop at another supermarket but prior to recently, i've preferred to patronize shoprite in carmel, new york. I hope someone will get back to me and resolve my complaint.
Sincerely,
Edna puggioni
Anonymous anoymous you use that name bc you're a pitiful [censored] coward
she's lying
online gift card purchase - not worth the trouble!
I purchased a shoprite gift card on dec 19 2006 at 11am in the amount of $25.00 from the shoprite website. It stated on the website that if you ordered by end of dec 19, I would receive it for christmas 2006. It is jan 22 2007 and we still have not received this item. I contacted via email shoprite on dec 27 2006 indicating that we hadnt received it. I...
Read full review of Shoprite Checkers and 38 commentsShoprite Checkers Reviews 0
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Overview of Shoprite Checkers complaint handling
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Shoprite Checkers Contacts
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Shoprite Checkers phone numbers+27 800 010 709+27 800 010 709Click up if you have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number 52 52 users reported that they have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number 32 32 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number24%Confidence scoreCustomer Service+27 219 804 000+27 219 804 000Click up if you have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number 54 54 users reported that they have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number 30 30 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number29%Confidence scoreHead Office
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Shoprite Checkers emailscosec@shoprite.co.za100%Confidence score: 100%Support
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Shoprite Checkers addressCNR William Dabs and Old Paarl Roads, Brackenfell, 7560, South Africa
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Hello my name is Alan Goldberg, I am a former employee of Carteret Shoprite. For the record I had worked for the store for almost eight years. I will be the first to admit that I was not the greatest employee ever but I will state that I was far from the worst. My position with the company was that i was their meat manager. Over the years, i experienced some problems with my job that included lack of proper personel, lack of cooperation from my managerial team which included some of the other department managers and eventually my lack of desire to complete my job duties due to the lack of respect that i received from my store manager. I will be the first to admit that I did not do everything that i was told to do by my managers and I agree that I was wrong. In my defense I must state that I did not get the proper help and guidance from my store manager Mike Marzullo when it came to helping me fix problems or situations in my department. When it came down to it Mr. Marzullo would usually go out of his way to make any problems that I brought to him worse by berating me and he would also blame me for causing the problem. So instead of making a small problem go away he would usually make the problem 10x worse. It got to the point that just about everyday he would make a sarcastic and hurtful comment to me just to get under my skin so he could ruin my day. After I quit I still shopped in the store until Mr. Marzullo started to pull me on the side to tell me that I needed to keep my mouth shut and stop bad mouthing the store to everyone. After about three to four times of this happening I explained to Mr. Marzullo that whatever he was hearing about me talking badly about the store was all complete lies. Even after I explained this to him he told me that if he heard any more about bad things being said he and the owner Lenny Sitar would put a restraining order on myself, my girlfriend and any of our family from stepping foot on the entire complex property. Even to this very day I am hearing things from employees of Carteret Shoprite that things are being said that I am writing and saying bad things about the company and some of their employees. Anyone that knows me especially those that have known me for years, would state that I have always gone to an individual especially MR. MARZULLO when i have had or was having a problem with something whether it was personal or about business. So to constantly hear that I am doing or saying things about a person in this company or something about the company itself behind their backs is an absolute lie. One of my biggest faults i find about myself is not knowing when to keep my mouth shut. Over the years this trait has certainly got me my share of troubles but what i know is that no one can accuse me of being a back stabbing no good person. I have never thrown anyone under the bus and I have always excepted the blame and punishment for my misdoings. SO LET IT BE CLEAR TO ANYONE WHO IS CALLING ME A LIAR, WHAT I KNOW IS THAT EVERY TIME I LOOK IN THE MIRROR I CAN HOLD MY HEAD UP HIGH KNOWING THAT WHAT I DID AND HOW I DID IT WAS IN THE BEST INTEREST OF OTHERS AND MY GOAL WAS TO HELP MY CO-WORKERS AND MY EMPLOYER PROSPER BOTH IN BUSINESS AND ALSO THEIR PERSONAL LIFES. WORKING IN THAT FASHION WAS PROBABLY MY BIGGEST DOWN FALL BECAUSE ALL I SAW HAPPENING WAS OTHERS GETTING IN LINE FOR A PAT ON THE BACK AND THESE SAME PEOPLE WOULD THROW ANYONE EVEN THEIR MOTHERS UNDER THE BUS JUST TO KEEP THEMSELVES OUT OF TROUBLE. SO LIKE I SAID IN LATE JULY WHEN I LEFT AND I WILL STICK TO MY STORY I WISH THE COMPANY AND ALL OF ITS EMPLOYEES THE BEST OF LUCK, I HAVE APOLOGIZED TO EVERYONE WHO WAS AFFECTED BY MY DEPARTURE AND ALL I ASK IS THAT THOSE THAT ARE ACCUSING ME OF DOING THEM WRONG IS THAT THEY TAKE A GOOD LOOK AT THEMSELVES AND REALIZE THAT THEY ARE ALL NOT SAINTS AND WE ALL NEED TO GO ON WITH OUR LIVES WITHOUT STICKING ROADBLOCKS IN EACHOTHERS WAYS! SINCERLEY ALAN GOLDBERG
By the way, you could've easily shortened the complaint by a long haul, way too much repetition.
Over react much?