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Shoprite Checkers

Shoprite Checkers review: I am very disappointed 4

T
Author of the review
1:21 am EDT
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I bought a kettle in November last year at Shoprite in Bellville Voortrekker Road. Last week I noticed that the kettle boils water but doesn't switch itself off, I have to switch the main plug on the wall for it to stop boiling.
I took the kettle back to the store & was told that its my fault that the kettle doesn't stop boiling because I may have switched it on with no water inside. Why would anyone switch the kettle on with no water inside? I told the lady that I would never do that but she was so sure that I did...& she said I can report the matter to whoever I want to report to because they are not taking it back. If I knew that I did what she said I did then why would I take the kettle back to them?...the lady took me for a fool.
I have been doing all my groceries at Shoprite for quite some years & this is the first time I ever returned anything back to the store...I am so disappointed that Shoprite thinks the fault is on the customer & they don't see it on themselves. I don't know whether issues like this are followed up but will take it to HelloPeter if its neglected here.

Update by Tandokazi
Jun 07, 2016 5:55 am EDT

Then what is the point of a 12 months guarantee if they do not take it back at 7?

Update by Tandokazi
Jun 07, 2016 11:49 pm EDT

Well when I bought it they said I should return it if there is a problem with it within the 12 months guarantee period...and anyway who should take it back to the manufacturer? me or the retailer?

4 comments
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Wine Is Good
Wine Is Good
US
Jun 03, 2016 2:44 am EDT

After 7 months we would not take it back either.

Wine Is Good
Wine Is Good
US
Jun 07, 2016 7:57 am EDT

The guarantee likely came from the manufacturer not the retailer. Nearly every product comes with a 1 year warranty. The retailer does not honor the warranty, the manufacturer does.

Wine Is Good
Wine Is Good
US
Jun 09, 2016 2:48 am EDT

First, you would google (or read the packaging for the address or phone number) the manufacturer, call them, give them the package info, and they will take care of the warranty process. It is the consumer's responsibility to return products for warranty.

U
U
unhappy packer
ZA
Jun 18, 2016 2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Since we are regular customers at Shoprite Barberton(Mpumalanga).It is dissapointing to see that prices go up, and services go down the drain.All of a sudden when you buy groceries at Shoprite, the cashiers dont even try to pack any groceries in the bags, and just help the next client, while you have to pack your own stuff.I dont often complaint, but after a couple of purchases, it really dissapoints me to see that a big chain company like Shoprite, drop their standars.What is next?Quality of products?

  1. Shoprite Checkers Contacts

  2. Shoprite Checkers phone numbers
    +27 800 010 709
    +27 800 010 709
    Click up if you have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number 52 52 users reported that they have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number 32 32 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number
    24%
    Confidence score
    Customer Service
    +27 219 804 000
    +27 219 804 000
    Click up if you have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number 54 54 users reported that they have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number 30 30 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number
    29%
    Confidence score
    Head Office
  3. Shoprite Checkers emails
  4. Shoprite Checkers address
    CNR William Dabs and Old Paarl Roads, Brackenfell, 7560, South Africa
  5. Shoprite Checkers social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Shoprite Checkers Category
Shoprite Checkers is ranked 19 among 48 companies in the Grocery Stores and Market category