Straight Talk Wireless
Reviews and Complaints

I was a satisfied customer for three and a half years. Then I purchased a new phone in the spring of '21. Since then my phone number has been transferred without my permission six times. I have been on the phone today for two hours and I kept getting disconnected when they transferred the calls to the portal desk.
I entrusted them with my business phone that I have spent 4 years creating a following.
I will not change my number. But I will move to another carrier and lodge a complaint with the FCC as soon as I get the number back.
Customer service is exceeding polite and ineffective. No excuse suffices

On Tuesday found out I could not call or receive calls. Started a chat with Straight Talk said someone requested my number to be changed to a different carrier. I did not. Said it would take 24 hours to correct. Well it is Saturday at 7PM still not done.

I can text and receive text, but once I leave my house my text ability stops. I have been on hold on my landline for HOURS they tell me within 24 hours it will be fixed. I have always had great service with Straight Talk and been happy with them. UNTIL NOW

They said a way to resolve it is for me to change my phone number NO! I am hope that by placing this complaint someone at Straight Talk who cares about customer service will give a damn. I am 67 had a stroke in Sept. and need my phone.

I called Straight Talk to request an old phone number that I once had because it's attached to a gmail account. The only way I can access my gmail account is by receiving a verification code sent by Google. Since I no longer have the phone number that's attached to that account, I Google can't verify that I am the subscriber to that account. That gmail account contains old emails from my grandpa who passed away. I called Straight Talk and explained this to them. First I was told that the number is available, and then they transferred me to someone else who told me they have good news that the number is not in use, but then they told me that the number expired in 2017 and cannot be retrieved. That's impossible since I was using that phone number in 2018! I called the FCC and asked about this and they told me since I made a valid request they have to comply as long as the number is not in use. The number is not in use, but the Straight Talk reps lied to me saying that the number expired in 2017 even though I had that phone number until August of 2018! Another thing is it sounds like they are reading a script, and almost all customer service reps for Straight Talk speak broken English! Some don't even speak English! I asked one rep where he is from and he said Pakistan. So, the representatives aren't even in the United States! They don't seem to care about customer satisfaction, and instead expect customers to comply with their terms and conditions even if they violate rules and regulations set forth by the FCC!

StraightTalk Website says my payment method was declined and I used 2 different payment methods. Both were verified several times before submission and both have more than sufficient funds to cover the service plan total cost.

I verified both payment methods work by making a couple transactions elsewhere online and I have screenshots of those transactions proving my payment method is VALID.

I had a chat with a StraightTalk representative named Liza (I have screenshots of that conversation) who proceeded to tell me that my payment method expiration date was incorrect. I reviewed again, for the 8th or 9th time, the information saved on my account for my payment methods and they all were correct.

She tried to process the transaction again and told me my payment method was declined and that I would have to contact my card issuer. To which I replied "It is not an issue with my card, it is your system."

If StraightTalk wants to play games with me and not take the money for a plan "I" want that they offer, then so be it. I'll take my business elsewhere. But someone needs to be held accountable for this disruption and make appropriate fixes to resolve the problem.

Purchased phone at wmart 328.00 total 28 days later.. Phone died.. Working so hard to get to wmart so contacted thgeir corporate resolution team by email 3 emails never gotr a response so finally went to wmart they said sorry, your screwed, so contacted regular st talk number said I could get a replacement (used garbage) when that was the reason I bought a brand new phone. So I thought there was no resolution I had to get a used garbage phone or nothing for my 328.00 purchase only lasting 28 days.. But still called the st talk resolution number was lied to, told me go back to wmart have them call that resolution number that there is a documented problem with st talk and samsung so they have to give a equal money phone in exchange but not samsung... Well I was lied to by a supposed supervisor left work drove an hour before customer service was closed at the wmart where phone was bought and was treated like garbage by the clerk as he said he wasnt calling anybody and never heard of such a problem between samsung and tracfone/st talk phone service, so I left called the same corporate supposed resolution number asked for a supervisor again and they told me they never heard of such a thing.. Unreal, also I have been a customer of tracfone, st talk for many years spending alot of money

Budging so wont was behaving strangely for

My husband has been with straight talk for over 3 years. About a month ago, I couldn't reach him on his phone. As soon as I got home, he let me know his phone wasn't working. When we called straight talk with my phone, they told him that his phone number was transferred to another phone carrier. She then let him know that if he wanted his phone number back, he would have to wait 48 hours so they could file a swap with the other company which doesn't make sense because they just randomly gave his phone number away. After 30 minutes of miscommunication we decided to just change his phone number. Fast forward only 3 weeks later and today, they deactivated his phone again! I called customer service and was on the phone for about 20 minutes and got the same answers as before. Then the representative let me know he was going to investigate and put me on hold. I stayed on hold for over 20 minutes and finally hung up. This is absolutely unacceptable. He now has a phone plan with another carrier. We will never use straight talk again.

Earlier in the year Straight Talk sent out a card saying the you will need to buy a new home phone modem or you would no longer have service. I did not purchase the new modem and was under the impression that the service ended. I called 8 times now, and 2 of those I was hung up on. The first person said I would get at least 3 months refund. The second person I got tranferred to said no. The third person said one month refund but then changed her mind. The fourth person I was transferred to said he would help me but I should call back tomorrow and he would help me contact the refund department giving me a number to call - He was MIA. I call today the person refuses. I call back #5 and get someone else who said they could cancel autorefill, but that only solves part of the problem. I get hung up on in transferring. I call #6 and get someone who again only talks about autorefill, and I get hung up on in transferring. Call #7 the same girl answers and tells me she is someone else. #8 I got automatically hung up on. How is this customer service? This was unfair advertising. They have my number flagged in the system as told to me by the first representative. How can they be charging me when they tell me the service will not work without the new device. This is bad business period. They stole months of money from me, did not provide service, and with how big the company is there is no reason why I can't obtain some sort of refund. This is an unacceptable dishonest business.

Refund me from the point that those flyers went out. I estimate since January 2021 at least, and it is not November 2021. If they are an honest company, they will refund me from when the flyer got distributed because they should know that. Regardless if you tell someone they have no service without the device, how can they charge you. Their excuse - autorefill. That is no excuse. Their system even had my phone number flagged.

I got the mislead, the runaround, lied to, hung up on... They would not give me the next chain of command and kept hanging up.

Network unknow
Mobile network type lte
Mobile network state connected
Service and out

I am in enrolled in the EBB program had not had the free service for a whole 30 days before straight talk disconnected my service when I was a customer of straight talk for over 13 years I was effected by covid-19 financially and health wise I missed a very important phone call on the 25 of this month (oct 25th from the government) and we all know how long it takes to reschedule with a government appointment..due to my phone being shut off for no reason and I'm EBB eligible application and all had been approved called straight talk for several days straight approximately 4 days in a row now I got transferred to at least 6 different representatives in one day of each phone call I've probably spoken to over 20 different reps (who could not even speak English well I kept on hearing roosters cock a doodling in the background like they were in a different or foreign country where folk keep roosters in the house for an alarm clock)in the past few days trying to resolve an issue that is the phone company's fault smh they claim it would take 24 hours for my phone service to be turned back on why when electric bill companies phone companies water bill companies shut your service off in an instant why can you not turn it back on in an instant I assume being as that my service is FREE now they take their own good time turning your service back on when they feel like it needless to say I still have not gotten my phone service back on yet and I am disabled and in case of an emergency I would definitely need phone service smh

No service since the 9/23, still no service today. Customer service and technical support is none existent. Incompetence customer service. Talked to 22 people each one had me doing the same trouble shooting steps. Trouble shooting procedure messed up my phone. Never received any call backs. Still not working pissed off frustrated disabled customer

i paid my bill at 5:13 and as of 6:21 my phone service is still off. i was told to turn phone off as i did and still no service. The bill was paid using a debt card so it automatically came out of my account. where is my phone service. I am a new customer and after this month i will be leaving straight talk. This dont make no sense.

I've called since August 2021 was told I would receive it on 8/21/21 USP says it was delivered I still have no phone I called sat Sun on 8/05/21 was informed by straight talk I would receive it by 8/7/21 I did not I called on 8 said was told I would receive it another date I've still not received it's ian out the morning for the phone which I just want my new replacement back but representative was extremely rude

I have had my phone seven days and they won't port my number. No matter who you call they tell you something different. This is a case of the right hand doesn't know what the left hands doing.

Purchase a new phone on 4 Sept 2021. Followed the steps to activate and port over a my original number. After appearing to register, nothing happened. Straight talk web site does not even acknowledge the phone MEID. Have not been able to resolve this through help and support (support did not understand) . Have spent 4 days and countless hours trying to resolve this. Thank you for a miserable experience. Phone was purchased on.

I am trying to get my phone service back after it was cut off. I need service for the next few days before pay day due to my mother's medical problems but they do nothing to help. I need a top up card or just a few days extension, but since they cut my service without the usual reminders, I have to reactivate the service, which I do not have the money for. If I could talk to someone from management I could get some help but I keep getting rerouted to people with no authority to do anything and little motivation.

3 months ago I called them to tell them to cancel the auto pay authorization for my straight talk phone and that I was ending my service they said that would be fine and they did it and that was all good and well.next month I received a charge for the phone I was no longer using.once again I called them and after several different people saying no or the same scripted responses over and over one person said very politely that they would remove the auto pay authorization because that's what was wrong before even though that's what they said before that they were doing and then they would refund the charge which is the one thing that they actually did. I did receive a reversal of that monthly service fee last month. Guess what though yep this month I got charged for another full month of service which I haven't been using for 3 months.this time they're saying that the auto pay authorization has not been removed and that they were not going to refund anything because there had been activity on the account. I have made one single call with that phone which was to the voicemail to see if indeed it was still on which it was. I then called them that time from my own phone to make sure that I didn't make any actual phone calls. So for 3 months I have been calling them and calling them over and over just to get them to discontinue the auto pay which they somehow don't seem to know how to do even though they assured me that it's being done. So now I've had to file a fraud claim with my bank and I also pointed out to my credit that they did refund it last month when I asked them to revoke the authorization so it's not like it can't be proven. This in itself is enough reason that I would tell anybody don't use this service for any reason no matter how good someone says it is or how tempting it looks or whatever.that doesn't even begin to explain that they're unlimited service plan is also nothing more than errant fraud because they had the unlimited which was fine until they change the contract without notifying anyone to make unlimited mean under 60 GB at which time they were supposed to slow it down to a certain speed which was usually actually a tenth of that certain speed making it unusable. Then they came out with straight talk unlimited unlimited or something other stupid crap like that that was supposed to be actual unlimited only to revoke that.they will throttle or completely shut off your internet service at any given win if they decide that you're putting too much strain on their Network. This of course is complete crap because these networks in general use about 40% of their capacity at any time. Trust me this phone company is a complete fraud. Their phone service tries to detour you from talking to a real person four straight times unless you keep insisting that you need to talk to a real person in which case you'll receive a person that not being in any way racially offensive does not speak the language that you are speaking and will be reading a series of scripted answers that will very likely not help you.usually you have to ask to talk to your supervisor who will then be an upgraded version of the same kind of disinterested condescending person who acts like their customers are idiots who are trying to put one over on their poor little business.whatever they tell you they're going to do I wouldn't trust it as far as I can throw them. Trust me you are better off with pretty much any any phone company.I honestly don't understand how this company has survived to this day. I'm not faulting the people who are trying to just make a living doing phone service for the company even though they most of them are horrible at their jobs. However this company is blatant fraud. They're criminals they are liars they do not deserve money. The people responsible for this unethical behavior deserve prosecution to the fullest extent of the law nothing less.

My phone service is terrible I'm having problems with making and receiving calls and dropping calls. Also my 5 g internet data that I pay for isn't working right either and all these things have been happening for awhile. Well I called customer service to try to fix all this I had to call about 8 or 9 times so far and have spent about 15 hours on the phone with them trying to fix the problems and nothing is fixed yet. Also they assured me that they would extend my services because of all the problems and that never happened either. I don't know what I'm supposed to do because Everytime I call they are rude so it makes me not want to call them either. I'm attaching the phone record for how many times I've called them to do this

My phone calling and texting is not working since yesterday morning
I can't get anyone to help. 2 calls with customer service twice. No help from them. I will not be able to use the phone I'm using after 3
This is very frustrating. I'm ready to go back to my last phone carrier. If this does not get resolved

Bought a data card july 15 used 2.42 gb of my data, and was slowed on the 27 th to 2g ( witch is also a lie I get at the most 127 mb ) . Now I did this purposely just to see . I was working doubles for 2 weeks do I knew I wouldnt use my internet to much. I watched 1 movie 7 to 10 small videos . Like I said 2.42 gb . I called was told I used it of course. So I wont expect anything from such a deceitful company who just buys their way out of every court case. I will start recording everything, and when I have enough evidence I will contact an attorney. And that's what all of you need to do.