The Cheesecake Factory’s earns a 1.1-star rating from 281 reviews, showing that the majority of diners are dissatisfied with meals and service.
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Service
Due to the ongoing covid issue we only go out when we can be outside, one of the few places in our area with outside seating is the Cheesecake Factory. We drove a long way to get there after work on Wednesday this week for my birthday. There were 13 empty tables outside and the hostess would not seat us outside - she said they were full outside but they could seat us inside. She was not at all friendly about it - it looked like she hated her job that night. We complained and she said they only have one server and we would have to wait for at least an hour to be outside. With restaurants losing so much business I can't believe they turned customers away. If there were servers inside there could be servers outside too. Very unhappy about the service - it is becoming a regular thing now - bad service everywhere we go. We also do not like to be inside there - way too too too loud inside, music so loud you can't talk to each other.
Service
I went to the cheesecake factory in Willow Grove. Our waitress was a girl by the name of Nyah. Not only was she rude and completely "not caring", she forgot about my order. I only ordered a sandwich, it was lunch time. It wasn't horribly busy. She walked by our table after about 15-20 minutes she realized my order was not at my table. My friend received her...
Read full review of The Cheesecake FactoryService
On 15-July-2021 My husband and I went to the Cheesecake Factory at North Star mall in San Antonio, Texas ; before going I made a reservation on yelp but when I got there my reservation was no where to be found. We were told that we needed to wait about 25 mins. 25 mins turned in to an hour but that was ok because my husband bought me a purse during the...
Read full review of The Cheesecake FactoryGift Cards
I received a Cheesecake Factory gift certificate for Christmas. When I went to use it at the Cheesecake Factory, I was told the balance was zero. I had not used the gift card at all up to this point. The balance should have been the full value paid for it. I even had the receipt but neither the hostess nor the manager would honor it. I received the card from my mother in law, and she is not the type to hand out gift cards that had not been paid for. I was extremely disappointed in the lack of customer service.
Desired outcome: My $25 buck worth of gift card
Service and products
On Monday, April 24th 2021 my family and I went to The Cheesecake Factory located at 2500 West Moreland Road Willow Grove Pennsylvania 19090 my first issue was we went to the front desk and we're told that there will be a 30 to 40 minute wait which was no problem but after sitting here for a while we noticed that people were coming in after us and being...
Read full review of The Cheesecake FactoryDine-in experience / unethical behaviour
My family and I never do reviews but with our most recent and last experience at this location it was absolutely necessary. The experience we had on Saturday evening was absolutely maniacal, degrading and humiliating. To preface this complaint, we've been going as a family to this location for almost 6 years and in addition my Wife always takes her client...
Read full review of The Cheesecake FactoryThe meal and the service with the onsite manager
On 4/17/2021, approximately 5:45pm, my fiancé and I arrived at the newly open Cheesecake Factory that is located on the premises of Countryside Mall, Clearwater, FL. The wait exceeded 30 minutes but that wasn't where my compliant lies. We get seated and the waiter at hand approached us with what it seemed, a friendly manner. We overlook the menu and and...
Read full review of The Cheesecake Factory and 1 commentManagement response
Last night we celebrated my wife's birthday to one of her favorite restaurants, the cheesecake factory at the university town center mall in sarasota, florida It was a beautiful evening, we sat outside and had some time to just chill and talk. Very relaxing. This was the first time in a long time we have gone out to a nice restaurant because of the risk...
Read full review of The Cheesecake FactoryService at restaurant, rude waitress
Cheesecake Factory, King of Prussia, PA. King of Prussia Mall. 640 W DeKalb Pike, King of Prussia, PA 19406 My name is Kennen Boone and I am filing a complaint. Today on August 20, 2020, me and my family went to your restaurant to celebrate a loved one's birthday. The waitress, Sandra was rude and had a bad attitude when we began ordering beverages. Her...
Read full review of The Cheesecake FactoryLime cheesecake
I purchased fried chicken sliders. I purchased sweet potatoes fries. They both were hard and stale. They both tasted like bad grease.
I also purchased a Keylime cheesecake and Red Velvet cheesecake. I ate the Keylime, and got sick to my stomach. They Keylime was stale. My son ate some of the Red Velvet cheese cake and said that it was stale.
I purchased my food and cheesecake from the Cheesecake Factory in Glendale, Wisconsin at Bayshore Mall.
I am very disappointed at the quality of food that I paid for and received.
Pickup service
I ordered lunch for hours in advance to pick up at 3 PM at the West Hartford cheesecake factory in Connecticut. When I arrived I went inside and there were six people waiting with no worker behind the counter. A young girl came up to everybody and ask them if they need to be seated or they were waiting for pick up. I asked her how long the pick up is and...
Read full review of The Cheesecake FactoryCustomer service and food missing
Today, May 9 around 7:40pm, we placed an order from The Cheesecake Factory in 15301 Ventura Blvd, Sherman Oaks 91403 through Door Dash. We ordered 4 items and 1 cheesecake. When we received the order 1 item was missing, the cheesecake. Immediately I told the driver that delivered the order. He looked in his car and told me that he didn't get it from the...
Read full review of The Cheesecake Factoryfood quality and customer service
2/18/2020 table 211 / server-alaye / party of 8 we recieved the worst service. I have been to cheesecake factory and the level of service did not meet the normal less known exceptional service. My order came out incorrectly as well as cold. I explained and asked for the corrections and a fresh order. They placed slices of cold cheese on already cold food...
Hostess/waitress
Thursday February 20th at 2:00 pm My daughter and friend were seated at a table by the hostess and were given menus after waiting a while to be seated. They were not there more than five minutes when the same hostess came over and abruptly asked them to move explaining she seated them at the wrong table. She said that it belonged to two other women. From...
Read full review of The Cheesecake FactoryFood
My husband and my anniversary is 26 years married. We invited my mom Carnetta because I know her being a retired gourmet cook with us. We have been to this cheesecake factory before several times and it was excellent. I told my mom who cooked for the famous and stars she going really enjoy this. I spoke to soon.The Calamari appetizer was great. But when mom...
the general manager
Hello, my name is Shantel. I am very concern about the way I heard and saw how the General Manager was treating his servers. I was in the other day for lunch at the Newport Beach location and the wrong order was delivered to me. I saw my server trying to get the managers help to ring the correct order in. Well the manager was telling the server that he wa...
Read full review of The Cheesecake Factorychicken parmesan pizza style
I found 3 large pieces of what seems to be Saran Wrap in my food. One piece I almost choked on. This is so dangerous!!! I will never eat or order from you again!!! The pieces seemed to be cooked in the food. Being clear, they were hard to see until they were in your mouth and you felt the texture. If I had fed a child this they would have choked for sure. Something needs to be done!!!
I received very poor service from the cheesecake factory.
Me and my daughter arrived at the cheesecake factory at 10:26 am at 11:20 am we still had not received our meals, but 20-25 minutes later two people were seated in a booth adjacent to our they were waited on by the same waitress and received there meals fifteen minutes later. When our meals arrived my pancakes were burned and the entire meal was cold.
Read full review of The Cheesecake Factorydinner
Celebrated my daughter's birthday at your restaurant, enjoyed the cakes and the very kind service, but the food was a total disaster, one dish was okay, three dishes were soaked with butter and oily, we took the rest of the food away, when I reached home, the bag was dripping oil, I'm extremely disappointed with the food but was shy to express it in the...
service at restaurant
On 12/31/2019 my husband, daughter, son, daughter in law and grandchild had lunch at this location. From the start, the service was slow. Our server Justin L. took our order for drinks and it took about 15 minutes to receive them. My daughters drink had broken glass in it. It was pointed out to the server and he asked if she would like him to make a new...
Read full review of The Cheesecake FactoryThe Cheesecake Factory Reviews 0
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About The Cheesecake Factory
The Cheesecake Factory is known for its extensive menu, which features over 250 dishes, ranging from appetizers and salads to pasta, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, ensuring that there is something for everyone.
One of the most popular items on the menu is, of course, the cheesecake. The Cheesecake Factory offers over 30 different flavors of cheesecake, including classic flavors like New York-style and strawberry, as well as more unique options like Oreo Dream Extreme and Toasted Marshmallow S'mores Galore.
In addition to its delicious food, The Cheesecake Factory is also known for its elegant and inviting atmosphere. The restaurant's decor is inspired by classic European architecture, with high ceilings, ornate columns, and beautiful chandeliers. The ambiance is warm and welcoming, making it the perfect place for a romantic dinner, a family celebration, or a night out with friends.
Overall, The Cheesecake Factory is a beloved restaurant chain that has earned a reputation for its delicious food, extensive menu, and elegant atmosphere. Whether you're in the mood for a hearty meal or a sweet treat, The Cheesecake Factory is sure to satisfy.
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Overview of The Cheesecake Factory complaint handling
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The Cheesecake Factory Contacts
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The Cheesecake Factory phone numbers+1 (855) 820-9994+1 (855) 820-9994Click up if you have successfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number 0 0 users reported that they have successfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number Click down if you have unsuccessfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number 0 0 users reported that they have UNsuccessfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number
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The Cheesecake Factory emailscheesecakefactorygiftcardsupport@cashstar.com100%Confidence score: 100%Support
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The Cheesecake Factory address26901 Malibu Hills Road, Calabasas Hills (California), New York, 91301, United States
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The Cheesecake Factory social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 20, 2024 - View all The Cheesecake Factory contacts
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