The UPS Store
Reviews and Complaints

This place is brutal. I shipped an item through them and they destroyed it while packaging it, then proceeded to refuse to put through the damage insurance I had paid for for 5 months, after which they only reimbursed me for half the damage. These people are unprofessional, unreliable, and dishonest. I must have phoned them about 60 times over the course of 5 months and each time they promised a call back which I never received. Not a single call back in 5 months. I am convinced they received the full insurance amount and were just trying to keep it.

On Dec. 2, I sent a holiday package to our grandchildren in Los Angeles by The UPS Store for 2 day delivery. The package bearing New York Tracking No. 1Z4F49E2PW09273035, was lost, tnen found in LA on Dec. 17 and, after having a new LA tracking number applied to the package, delivered to the children. I went to The UPS Store, which is around the corner from my house, told them the package was delivered and requested a refund of my shipping charges, which I was told was their policy. They said they would submit a claim for the shipping charges and let me know when the check arrived (at their store). I kept going back to the store for many days (about 10 times in all) but there was still no refund. On Jan. 14, I called The UPS Store Customer Relations Department and spoke with Customer Rep. Lindsey, who said she would resolve the matter. I followed the conversation up with an e-mail for documentation purposes. On Jan. 19, I received a Customer Survey e-mail from C.A. Walker Research Solutions and responded to their e-mail, relating my experience. Camile McClarin of that firm e-mailed back saying she would pass my information to the appropriate people, but I have head nothing about my refund or about anything else. On Jan. 22 I sent an e-mail to customer.[protected]@ups.com and got a response to contact The UPS Customer Relations Departent, which I had already done. I just don't know what else to do or who else to contact. I also found out from The UPS Store Customer Relations Department that the charge for a 2 day shipment to L A is about $105. The UPS Store I used charged me $210.57. I have my receipt as well as copies of all the e-mails.

I went into the Albuquerque UPS Store on Golf Course on 12/20/10.

Owner Kimberly Whitesage was at the counter and I told her that I wanted to ship a pair of concert tickets and insure them. She said I couldn't insure and ship concert tickets. I told her FedEx did and she said she could IF I bought insurance. (Duh!)

She rang up the charges and told me it would be $14.xx. I handed her my credit card and she swiped it through the register. I told her that it seemed low to what I had researched online. I told her that the web estimated the cost to be around $18.xx with insurance.

UPS Store owner Kimberly Whitesage said to me, "Oh, you want INSURANCE?, you should have told me before I rang it up".

She then ran my credit card through the register again and had me sign the credit card slip for $18.xx. I asked her to void and credit back the $14.xx she had rung up in error. She sneered and said "I'll take care of it".

A few days later we checked our credit card statement online and saw that UPS Store owner Kimberly Whitesage had charged our credit card TWICE for the $14.xx amount and once for the $18.xx (correct) charge.

I took a copy of my card statement into the store and was told that they had to make a copy of my statement and send it to their accountant and that he was out of town for the holidays. They said he would call me. I didn't get an "I'm sorry" or anything from them.

Today, 10 days later - no phone call from the 'accountant' and no credit applied back to our credit card for the $28.xx Kimberly Whitesage had overcharged us. I went back to the UPS Store and was told that the accountant was still out of town and that it would take 10 days or more AFTER the accountant reviewed my statement before I would be credited back for their error.

This isn't the way a business operates, or at least any I've been to in the past.

I want UPS Store Owner Owner Kimberly Whitesage to apologize and to immediately credit my credit card back for the $28.xx she overcharged me back on December 20th.

I went to ship my neice a christmas present this afternoon and had went out and purchased my own box and tape to save a couple dollars on them having to package it for me. I was outraged when the lady working there informed me that I could not package my shipment in their store because i wasn't paying them to package it for me and that it would cost me extra to have them package it for me with my own materials i bought. I then told her I would package it in my car but, its freezing outside like -10 she told me to turn my heat on or go home and package it myself and then come back. I walked out without shipping anything. I have never been to any shipping place that does not allow you to package your own stuff in their store, exspecialy when i am paying for their service to ship the package which was a scooter and would be pricey to ship anyways. Ups has lost my business, along with my family and friends as well, I will never ship with them again after being treated so horrible.

I sent pictures out to some family member before thanksgiving day, . no one recived them . called the store owner mr ed copenhaver... the man was extremely rude and uncaring said he doesnt drive a ups truck and doesnt care what happened to my shipment. his associates dont care and were gladly telling me to file all the complaints i wanted too. and didnt even bother to look up my shipment. didnt send them in the mail. so im thinking someone must have just poccketed the money ... if you have anything to ship its best to go to the post office and never use this person or trust the employees to send anythng out that is personal. he told me that he doesnt ship or drive the trucks and he doesnt have too so its my responisbilty to see that they get there...

I recently Thought I was shipping 4 surprise gifts using the ups store in Corning NY, 3 were supposed to be going to SD & 1 gift to MO on a 2 day (excessive Charge) that was a week ago...After dealing with the less than polite gal who hung up twice when I was asking about the process for complaints & getting paid for the insurance on them, well I have chose to put it out here on the web... she was kurt, rude, and blamed Fed Ex for not getting it there a, ( ahh I paid UPS so it is not my issue what happens after that, UPS needs to handle it.)( then, then she blamed the weather?... 2 of the 3 made it but the 3rd was majicly held up by weather) then it was trouble with the address which has not changed since 1988, one after another then it was Fed Ex does not deliver on weekends, oh I am sorry did I say I shipped Mondayw/ a 2 day (Supposed) delivery, which only 1 made it Wed & 2 on Thur & the 4th is MIA. RUN dont walk away from that trap on market street, the regular postal service is more reliable & faster.

I had wanted to surpise my husband with a fruit basket. So I had went to the UPS Store to ship it out to him because I thought that they would be cheaper. Well here, they charged me $42.33 just to send a small fruit basket, but I did not mind the price as long as it had got there on time. I had justed wanted to surpise my husband. Almost one week later, the package still did not arrive. So I had contact the company and they said that the tracking address was wrong. Come to find out, the lady at the UPS Store had type in the wrong address! Now, I still have to wait to next week for the package to arrive there. When my husband open that fruit basket, he is going to think that I hate him! I cannot believe that I had paid $42.33 and my package will not be there until another week. I am just so upset.

I went to this UPS store yesterday, (at 40 East Chicago St., Chicago, IL) to ship a perishable item for my business. When I gave the clerk my item, he told me that it would not ship that day, because the air courier had just left.

I asked the clerk if he could help me find a nearby UPS store or box to drop it. He said "no, I am not going to do that for you". I said excuse me you will not help me? He said no, we are not UPS, so I don't have to help you.

I was shocked - Fed Ex will help you with similar issues, and so will the USPS, so I suppose that I will ship with Fed Ex and with the USPS as often as possible.

They shipped a motorcysle engine to me via UPS in November 2009. It arrived damage and un-repairable. I filed an claim with UPS. They settled it within two days, so they say. Since the sender (UPS Store) put the insurance in their name instead of mine, they get the insurance payoff. UPS will not deal with me since the insurance was in the senders name even though I filed the claim and it is my money for the item and the shipping. The NEWTOWN UPS STORE has been "jacking" me around ever since (4 months) regarding getting a refund from the insurance company. Everytime I call the owner she has nothing but excuses.

Always get the insurance in your name, otherwise you have no recourse. Even if you request it, the sender may not do it. It is a big chance.

On 1/4/10, I sent a gas fireplace in original store packaging from a UPS Store in Mundelein, IL to my home address in California. I purcased insurance for a declared value of $700 and checked the box marked "Breakable" on the order form. UPS never delivered the box. When I called the UPS Store to inquire about it, they informed me that the package had been severely damaged and sent to a Damage Inspection Facility. Then, I filed a claim for the damages through the Mundelein UPS Store. On February 22, 2010, the Mundelein UPS store sent me a copy of a letter from Crawford & Co.which was retained by UPS to inspect the package. The letter stated that my claim was denied because the packaging didn't meet UPS packaging standards. This was shocking to me, as the box had made it all the way from China to the store where I bought it, in its original packaging, and the UPS Store didn't raise any objection or suggest that I make changes to the packaging when I sent it. The letter also stated that UPS doesn't treat packaged marked fragile (breakable) any different than regular boxes. So, its a mystery to me why they have a box on their Order form to mark the package as "breakable." When the box was opened by family in Mundelein, they found the fireplace had been CRUSHED as if dropped from a great height or something very heavy was dropped on top of it. The pieces of wood for the fireplace were literally split in half and a metal gas pipe was bent. This evidence shows that the package was not handled with reasonable care. I believe that this claim was denied in bad faith, and I should have been paid damages including the value of the fireplace and cost of shipping.