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UPS Complaints 2059

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7:43 am EDT
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I was told that I was one of three out of 50 seasonal workers to be called back for a permament part time position at the Gastonia NC UPS warehouse. Only to be told that there were no openings. Than I went to the website to find out that there were openings at this location at the time. After addressing this to Alisha Burris and Ebony Truzy, The next day...

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1:06 pm EDT

UPS damage to our property

I have recieved two deliveries in the last three weeks. During one of those deliveries, the truck driver backed into our basketball hoop. The backboard and bracket holding the hoop is damaged. The in ground pole was not damaged. The driver did not leave a note or or in any way notify us that he hit the basketball hoop and damaged it. Only a tall truck would be able to cause this type of damage. I will be pursuing remediation for this negligence.

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Daniel Flores
Horizon City, US
Sep 08, 2014 12:37 pm EDT

Lucky for you the vehicle did not hit your vehicle, a UPS truck collided with my vehicle and was cited by the Police, I received a claim number but for over 3 weeks I have not had a call as to when my vehicle will be repaired.. I have left over 10 messages and nothing, just a recording, Also never, never use Liberty Mutual Insurance, they just won't return your calls. I guess UPS knows this and that is why they use Liberty Mutual, they know they wont pay of take forever

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8:33 pm EDT

UPS lost documents, poor customer service

During my relocation from Ontario to Alberta, my Ontario attorney sent important mortgage documents (signed by my wife, who hasn't moved yet) by UPS courier to my Alberta attorney for overnight delivery. To make a long story short, UPS has lost this package, and after nearly a week, are still unable to locate it. As a result I missed my closing date on my new home, and this has potentially scuttled the deal entirely. Repeated calls from myself and from both attorneys to UPS were not returned, and only after being cornered, did UPS admit that they had indeed lost the package. I worked for UPS years ago, and saw many of the shenanigans that went on there, from theft to wilfull destruction of packages, and had I known he was planning on using UPS, I would have forbidden my attorney from doing so.

Heed my warning: avoid UPS. They don't take proper care of your shipments, and don't like to help when something goes wrong.

Don't do business with these spoiled, petulant brats.

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Naz - SA
ZA
Dec 13, 2010 8:47 pm EST

I too agree to these complaints! I don't know what to do! I have a friend in Canada who I purchased the Apple Imac from, he used it like a few times, and I always wanted one, but it was too expensive for me to get a brand new one. Anyway getting to the point - I purchased the Imac and the Ipad, however after a week from the date it was supposed to be delivered, I called UPS only to be told that the package was at the South African Airport at the UPS office, frustrated I decided to drive there and pick up the package myself, upon arrival I was presented with just the one package (IPAD) and not the IMAC. They told me it hadn't left Canada and that I needed to contact them! I did so and basically no one could tell me where my package was, until they finally admitted that it hadn't left Canada and that they couldn't find it. It's now 3 weeks since my expected delivery and i have not heard anything, I have to keep calling on them! To make matters worst, I insured my package for the amount I was paying for the IMAC (although it's practically brand new with plastic covers and all) I sold my other laptop to buy this one, and I have nothing! The package is lost or stolen and still I haven't received any compensation or any correspondance with regard to this situation! I lost out $2800! I'm insured for only $1600. I transport goods all the time, but this is the first time I've had a package lost!

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david
Costa Mesa, US
Mar 06, 2009 1:19 am EST

I agree with you totally...UPS is the worst...the charge up the ### and offer very little or anything service...It has been six days and no information on my package whatsoever...it just says billing information received...this is a ground shipment from california to canada

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8:48 am EDT

UPS damaged package, missing items

I have complained twice to ups with regards to a damaged package delivered to me from an e-bay company. Package severely damaged, parts missing. I was told that I would be contacted by a ups representative to assess the damage. This has taken place over the last two weeks. I am still waiting for the person or persons who supposedly will assess the damage. I cannot believe that a company as large as ups would tolerate this type of behavior. It may be time for the powers that be to look at themselves and what their reaction would be to this type of treatment.

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iclies
SA
Dec 02, 2009 6:33 am EST

I received a shipment from a US based firm. The package came in a bad shape and with one expensive item missing. Even the weight of the package as recorded by UPS upon pickup was 5 lbs more than what they delivered! It was obvious that the package had been opened in transit and re-sealed. I have identified this before accepting the shipment and the UPS personnel said they will start an investigation. There is no way to track this "investigation", there's no case numbers. There's no way to see if its a real investigation or a imaginary one. I can't believe UPS is still in business. There should be accountability.

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gomakemeasandwich
US
Jun 05, 2009 10:50 am EDT

It sounds like at least part of the blame should be for the seller who actually packaged the items.

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2:04 am EDT
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UPS i'll never use them again

I will never again use UPS. I was supposed to receive a package last week and it didn't arrive I called to find out where the package was and found out the driver said the package had the wrong street and I confirmed the street and it was 100% correct. There was no ERROR! This was on Friday and UPS stated they were sorry and that I would receive the package on Tuesday. I waited around all day on Tuesday and still no package. I called them and I was told it was now a lost package and that they couldn't find it. Then after talking to two different supervisors I finally was told oh wait I have it right here in front of me. There was no explanation on why I didn't receive the package and to top that off I was told SIR if it really is that important why don't you just come here and pick it up. I then asked to talk to the complaint department and was told UPS doesn't have one.

This will be the last time I use UPS.

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xiapata
London, CA
Oct 04, 2013 10:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I too will never use them to ship, I had a $20 item shipped from U.S. to Canada, they wanted $387.82 for customs, didn't pay, went to service center in London ont, clerk there cleared up C.O.D, told me they cancelled it because wrong paper work was put on my item, finally received my package, all was done. Three months later UPS phones tell s me I owe them the money, explain story to them, give them name of clerk, name of center, to contact . They say they don't know how to contact their own centres, and I need to provide them this information. Two months later they send it to collection agency, who wants me to provide them this info, . If UPS can't get info from their own business, how would they expect me to.

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4:53 am EDT
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MY luggage was shipped on 07/08/08 from UPS store #3532 scheduled to arrive on 07/10/08. However, first my luggage was lost then when it was found it was so serverly damaged, it looked like it had been hit by a train. An investigation ws started on 07/11/08, according to your own information all claims should be resolved in eight ( 8 ) business day...

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4:35 am EDT
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On October 24, 2007, while I was working out of town, my husband brought my computer to The UPS Store and paid to have it shipped to me via next day air ($161.88). When the computer did not arrive at my hotel in Atlanta GA on October 25, I called my husband and then UPS. UPS had no record of picking up the package and suggested I call The UPS Store. The UPS...

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4:45 am EDT
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We live in NH and on May 17th we shipped 2 packages to our son's finance. We shipped them via UPS through our local Staples store in North Conway, NH. Each package contained 100 3.4 ounce heavy-plastic jugs of New England Maple Syrup. Our son is getting married on Lake Tahoe on Jube 28th, 2008 and these syrups were to be a party favor for all the guests at...

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10:08 am EDT
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I shipped a handheld PDA from Dallas to my daughter at Texas A&M in College Station, TX (about 200 miles). It was sent on a Wednesday, insured, from a local UPS Store, and delivery was promised by 7 PM Thursday (she needed it for a nursing class on Friday morning). Basically, UPS did not scan the package, and until Thursday evening around 8 PM, no one in...

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12:57 pm EDT
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UPS delivered a box opened. I watched through the window as he dropped it off and I came out to deny delivery but he left quickly. I called UPS and they said I need to contact the shipper for return, so my problem and UPS has no complaint department. We will no longer ship with UPS from home or business. When given an option on orders, no more UPS.

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8:40 am EDT

UPS drivers are too lazy to get out of their trucks

Every time I have a package delivered by ups, they post "the receiver was unavailable to sign on the 1st delivery attempt. A 2nd delivery attempt will be made" in the tracking information of their website... Every single time! I work at home and they never even get out of their truck to ring my apartment ever! I have to call ups directly in order to get the package delivered, otherwise, the driver will continue to make no attempt to deliver and the package gets returned. Sometimes calling doesn't even work. One time I had to have a package rerouted because I could not be home on the final delivery attempt to sign and the driver left the package outside in a snow storm and did not ring the bell at that apartment either (In the middle of chicago)!

I detest ups... Detest ups... Detest ups! I feel like I have to work for ups to get what I order! Why don't vendors stop using ups! They are way more expensive than usps and they don't do what they are hired to do!

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Cody
Sep 30, 2008 1:42 pm EDT

I have to say that I agree fully with this. I had taken a 10 minute nap in my living room before and in that 10 minutes they had come to drop off my repaired Xbox 360, but since they didn't bother to make an attempt to knock on the door (which would have caused my dog to bark and I surely would have woke up) they left a notice saying I wasn't home.
Now I'm dealing with them again, I have $550 in computer hardware that has been in Des Moines Iowa for 2 days now. It hasn't been scanned or anything. I'm starting to think maybe one of the employees took the parts seeing as how my computer case has been scanned and is now on it's way to Chicago. Either way, I am going to ship with Fed Ex from now on I think. Unless USPS is an option for shipping. I am disgusted with UPS.

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9:32 am EDT
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UPS driver damaged my house with truck and insurance will not pay

On June 3 2008 UPS made a delivery to my house. In the process of leaving the driver drove through the branches of a tree next to my house. It had been raining and the branches were hanging low. As he proceeded into the tree a branch snagged on his truck and also on an overhead wire. The wire was attached to the side of the house. The wire was ripped down and siding was pulled from the house. Liberty Mutual, their insurer refused to pay for the damages saying it was an act of "Nature". After contacting my lawyer, he told me it was useless to sue them in small claims court as they would have it moved to regular court and a team of their lawyers would put me through "***". Evidently this is the way they treat all claims against them.

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larry sellman
Churchton, US
Nov 10, 2011 6:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ups delivered me a package on 10-29-11 on his way out he hit my light pole trying to make a right hand turn ! i called my insurance company they told me to call ups i called them and told them what happen -they told me they would send someone out the next day -nobody showed up ! called again two days later they told me they would come out the next day no show ! came out the day after that, still trying to find away to said there driver didn't do it -even after the tire marks matched the marks on the pole took pictures -they try to make that same turn with out going across the line couldn't . never called me back it a week tomorrow when they came out. tracking # on package -1z3x29830391020593 what can i do to have ups pay for damage? ljsellman@aacps.org

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JoeBlow
US
Jun 01, 2009 4:00 pm EDT

UPS drops the package off 15 miles from my house, doesnt call and leaves a note in my mailbox about the package being delivered. Very frusterating, out of the last maybe 5 packages i've ordered, 4 were delivered to a store 15 miles from my house!

Also, I just payed for the overnighter last Friday, and Well its monday about 1 pm and I still don't know where the heck my package is.

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jdoe
Mobile, US
Feb 21, 2009 7:46 pm EST

To the dog people, keep your dogs fenced in as you're supposed to for both your dogs and for other people. Courts will find you liable, not the drivers.

To the branches person, same thing. If your branches are hanging over your driveway, too bad. It's your responsibility.

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Colin Campbell
Nov 20, 2008 8:22 pm EST

UPS just killed my dog in CA today...driver said did not know that he drove over my 80lb dog...who drives a vehicle and cannot feel when they hit a bump. My dog was left dead and crushed on my driveway for me to come home to and then bury in my yard...do not let these guys on your driveway.

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RITA C BENSON
Oct 16, 2008 11:20 am EDT

YESTERDAY A UPS TRUCK WAS DELIVERING A PKG TO A NEIGHBOR WHO WAS NOT HOME APPARANTLY HE WAS SPEEDING DOWN HIS DRIVEWAY AND KILLED MY DOG HE CLAIMS HE WAS DOING 15 TO 20 MILES HE IS A LIAR THERE ARE SKID MARKS ALL OVER MY NEIGHBORS DRIVEWAY HE BROKE MY DOGS LEG AND HIP UPS TRUCKS ARE A MENACE ON THE ROAD BECAUSE THEY SPEED ALL THE TIME I HAVE SEEN THEM.
AT THAT SPEED HE COULD HAVE AVOIDED THE DOG THE DOG WENT UNDER HIS WHEEL BECAUSE HE COULD NOT STOP FOR SKIDDING HOW MANY OUT THERE HAVE SEEN SIMULAR SITUATIONS OUT THERE LIKE MINE I CALLED UPS TO COMPLAIN HAVE YET TO HEAR FROM THEM

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11:18 am EDT
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to all those that complain about UPS, 99.9% of complaints should go towards management. if you want to talk about people that dont give a ### then these are the people to complain about. i am a 16 year veteran with this company and management truly does not care about its employees and customers. its all about the numbers, put as many stops as you can on a...

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7:02 am EDT
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I paid $78 for next day air shipping which is supposed to get to a place by 10:30a.m. . 11:30a.m. rolls around, I call customer service and they tell me that there are zip code exceptions to that guarantee. I use UPS World Ship software to process my orders and there was no indication that this zip code was an exception. So, I paid $78 for a service that I...

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3:49 pm EDT

UPS scam artists

I ordered a package from Newport News on 6/24/08. Newport News said the package was shipped on 6/26/08 with a 5-7 day ETA. Should have been here 7/3/08 at the latest. When I checked the tracking number on the UPS website it said IN TRANSIT. When I called the tracking number into their 800 line, the automated system said the package was on it's way to me. When I spoke with a UPS customer service rep, she said the package was not going to be delivered until 7/9/08. This would be more than 2 weeks since I originally placed the order at Newport News. She went on to say that the 6/26 shipping date that Newport News had reported was in fact only the billing date and the package had not been received by UPS until 6/30. Now, why on Earth would they bill for the shipping before even receiving the package. It seems to me that someone let the package sit around the UPS warehouse before it was loaded on to the truck.

When I spoke with Newport News, they assured me the package had been shipped on 6/26 and should have arrived no later than 7/3/08. I have never had any problems with Newport News and am more inclined to believe them than the shoddy CSRs at UPS. When I asked if there was anyway they could speed up the delivery process, the UPS CSR, fatly denied anyway of doing so. When I offered to pay, she said I would have to contact the shipper. When I asked about an ETA after hypothetically speaking with the shipper and upgrading the shipping process, she said I have to ask the shipper. When I asked what if I upgraded to overnight shipping, could you get it to me overnight. she said I would STILL have to ask Newport News. How the heck are they going to know the ETA when even the carrier themselves could or would not give me that info.

SOMEBODY DOESN'T LIKE TO DO ANY MORE WORK THAN THEY HAVE TOOO. BOO HOO FOR YOU, UPS!

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Amanda
Oct 07, 2008 11:48 pm EDT

The billing information scan is when the shipper uploads the data from their system to UPS' system. This is not necessarily when UPS receives the package. This happens a lot, where shippers upload the billing info or manifest but UPS does not actually get the package that same day. Once a package enters the UPS network it cannot be upgraded to a "faster" service. This is because packages are inaccessible once they are in transit. You have to realize that UPS transports A LOT of packages. These packages are loaded into tractor trailers or on airplanes and UPS cannot offload thousands of packages to search for ONE particular package.

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8:44 am EDT
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UPS management are corrupt and liars

UPS Management are corrupt and liars. They lie to there employees and stab them in the back. They make promises to employees just to get what they want. All they care about is getting the almighty dollar. They take advantage of there pt-time employees since they are the lowest paid. A personal conversation with a High up manager was not kept confidential. The people you don't do there job get praised and the honest people who do there job get the bad end of the stick. They rehire employees after they have been fired several times for harassment. Management change numbers to make them look better than really are. Safety is not the utmost concern. They work employees when they are injured or try and talk to them out of going to the doctors to avoid an injury. These comments came actually from recent employees that were employed by UPS and some that are still employed.

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Pierce Hart
Halifax, CA
Nov 07, 2009 3:34 pm EST

They certainly lied to me. And then lied to cover up the first lies. And then blamed a partner company. And then blamed a driver. UPS management were too stupid to do a simple express courier from Toronto to Halifax. They ended up ground shipping it by picking it up in downtown Toronto, taking it to Mississauga, then to Concord, the far other side of Toronto, thence to Dieppe, New Brunswick, and then, by donkey cart, I think, by the soiled beat up look of it, to Dartmouth, NS, and finally to Halifax, just one week to the hour after guaranteeing "overnight early am delivery". As a consequence, I had to forfeit my flight to India, a once in a lifetime opportunity for me, for which I had already paid all my airfares, hotels, meals, tours, etc. About $4135.00. Beyond stupid. That's why they're the most sued company on the continent.

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8:52 pm EDT

UPS your employee while on duty meakn out with my wife

Heres a complaint for you Ive been married too my wife for 22 years a guy that works for ups delivers shoes too Frisches started maken passes at her they hooked up till i busted them but now were left with my 24 years of marriage at risk my 3 children devistated and he wont answer my phone calls he works for ups in Cincinnati
His name is Jim(james) Miller his cell number is [protected], he deliver shoes to frisches in Norwood ohio on montgomery rd, now myself my wife and my whole family are tryen to put our lives back together whilke this coward while working hits on others mens wives thinks its a joke and wont call back he also has children and a family so can anyone direct me to a number or something where I can file a formal complaint with ups on this guy..My email is [protected]@zoomtown.com my cell number is [protected] any help will be greatly appreciated his wife and children have every right to know just as myself and my children had that right.

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Jack Soft N.
Jack Soft N.
Borger, US
Apr 13, 2009 5:35 pm EDT

shoes for BJ! even exchange. quit cryin.

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zx
Oct 09, 2008 9:37 am EDT

I am thinking you are messing with giving someones cell number and info out...

Besides maybe your wife got free shoes or something from him...

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Liz
Sep 24, 2008 6:58 pm EDT

Learn how to spell. Why did you post this? This complaint is not about a company.

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3:37 pm EDT

UPS ups lies!

I ordered something on Ebay and the seller, in good faith, fully addressed the package and took it to their UPS store, paid for the shipping and kissed it goodbye. I never received the package. A month later, I find out that the day after it was shipped, the driver marked it as undeliverable because there wasn't an apartment number. Later the same evening, he returned the shipment saying that I refused the package. Nary a slip was left -- with just my name as he says my apartment number was missing - nor did they hold the package for five days and leave notices for me. They immediately returned it to the UPS store where the counter person signed for it and then just let it sit there. Now that we have finally found the package and the UPS store confirms that the apartment number is legibly written on the package, UPS insists that I pay AGAIN to ship it as the apartment number doesn't show up on their "manifest." Even though I point out that the driver lied about the apartment number, lied about my refusing the package (if he couldn't find me, how did I refuse it?), and then returned it without holding it for five days or leaving notices, they still say that I need to pay to reship the package. What can Brown do for me? Not much. I just flush after I make some. DON'T USE UPS! THEY SUCK AND THEY APPARENTLY HATE CUSTOMERS.

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Peggy Stevens
US
Mar 15, 2019 10:33 am EDT

Lost an overnight letter envelope containing a visa and passport needed for a flight to Africa. We did our own investigation since UPS's investigation takes up to 8 business days and tracked down the driver, his truck number and the address of the UPS facility in Landover, MD where the letter envelope is lost. However, that facility doesn't have a phone number, only the UPS general 800 number, and the reps at that number say that the UPS facility in Landover, MD doesn't have a phone number and the main UPS office can only communicate with them through an app. I begged someone to just give me the number of the Landover office so I could call them and ask them to please look around the conveyor belt as I was told by our local UPS office that the letter envelopes often get stuck in the conveyor belts or drop onto the floor around the conveyors. I just need someone to step up to the plate and actually look around. No one wants to do that and in the meantime, a very expensive airline ticket on Sunday to Africa for a university professor to get to students is going to have to be changed. But, the worst part is, his Dutch passport has gone missing in this package and no one at UPS wants to take any responsibility. Where is customer service these days? Gone the way of dodo bird I'm afraid.

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3:50 am EDT

UPS awful ups customer service

I had documents mailed to me internationally from the West Indies through UPS. My documents were held in customs for 4 days without any explanation. When I called UPS to get assistance in finding out why the documents were being held their representatives were just plain rude. I was told that customs was a government agency and they could hold my documents for as long as they liked without any explanation. When I inquired about a number to call for customs I was told to search the Internet for one. While I understand that UPS cannot control customs, their representatives could at least "pretend" like they are trying to help. Instead, they take on a snobby attitude as if I'm interrupting them when this is supposed to be their job. How can a company who has to deal with customs on a daily basis have NO contact information for customs? How can they not know who to inquire as to why a particular letter or package is being held. I understand if customs does not give you a response, however, how can UPS not even make an attempt.

It is now almost a week since my next day air letter was sent and I still have not received it. UPS customer service is by far one of the worse I've experienced in quite a while.

I took a course on Quality Management last semester and UPS senior managers really need to invest in retraining their representatives to provide basic customer service.

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Peeved123
US
Jan 04, 2012 12:32 am EST

I'm going through something similar this very moment. Package supposed to be here last Friday, no note ever left on door, but they are telling me he was here and knocked and left notice. At least they still have the package. i just needed it by now though is the only problem. Getting the run around from CS, one lady put me on hold, and the music was playing and then there was a series of clicks and the line went dead.

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Ruby
Paterson, US
Apr 30, 2009 12:06 am EDT

On Tuesday, April 7, 2009, I called the company where I order from to check the status on the order. I was informed that it was sent out and I should have gotten it by now. I called UPS in Saddle Brook, NJ and a female said it was delivered already that Monday, April 6th 2009 to MY NAME at approximately 12-12:30pm. I told her no, I didn’t get my package. Then I asked who signed for it, she said MY NAME. I told her, no, I was not home.” Then she said it was given to a female. I asked her once again, "What name did they sign?” The young lady hesitated and said, “That delivery didn’t need a signature.” I told her I need that package. I was told to check with the upstairs neighbor and next door. I did and no one had the package. I called back the next day to inform her no one was home when the package arrived and no one has it. I asked to speak to the manager who was Doreen. I expressed how I needed the package by Friday. She informed that the driver would come back (Wednesday, April 8) and point the person out who he gave it to. I agreed so I cancelled all my plans to wait for the driver Victor to come back. Come to find out, he was off until Monday and so was the Manager Doreen. That’s when I lost my patience. I ask to speak with her boss which I was told his name is Toni Gerbesir but he was in house but not there. I continued to call; I was told he was in a meeting. No one would return my calls. Between myself and my sister (who helped pay for order) continued to call. We where put on hold, when we would spoke, we were cut off, spoken to very rudely. Just to shut us up, another driver was offered to be sent out. How can that be? He didn’t know whom the driver gave the package to. That Monday I called Doreen back and informed her, how upset and angry I was. She said she would send the driver back that day. (Which was Monday, April 13, 2009.) I told her no, I don’t need it now because the event is over. The girls at our church were dancing that Friday past and the skirts I ordered were in the package. I want my money back. Doreen said, “Well we still need to find out what happened to the package. I will send the driver back.” The driver came, rang my doorbell. I looked out the door, not even 10sec; he was back in his truck. I had to yell for him to wait. The driver said, he rang the doorbell and a female yelled out the top window that she’ll be right down. So he left the package on the to step and placed garbage can in front of it. I explained to him that the garbage can not fit on the top step. Then he said He thinks it was another can and pointed at the garbage next door. I told him its garbage day and that can is never there. When I tried to speak he kept cutting me off. I told him well let me see if she’s upstairs and you can ask. He said no, he doesn’t do that. He had me sign a paper to say I didn’t receive my package and left. I called UPS back and explained to them he didn’t give the package to anyone. I told her I want my money back. Then she said I have to contact the company where I ordered the package from, and how I have to file a police report and report it stolen. By this time I was very angry. I told them no! The driver screwed up, you guys need to fix it. I was not going to say something was stolen and it was not. I asked for a higher person. I was told he was unavailable. Between myself and my sister calling to speak with someone in charge, we never got a call back. We were told that someone was going to call us back in 30min. I got that call the next day in the afternoon from the security department. I returned the call and of course no call back. The next day, Tuesday, the UPS driver Victor, came to my door telling me to stop calling and how we’re making ourselves look guilty. How we became suspicious because we no longer want our package. I told him, he looks suspicious because the upstairs doorbell doesn’t work and the person wasn’t home. Then he said he thinks someone yelled from the side or the back of the house. That told me right there, he messed up. He stood at my door for 10min. arguing with me. The company from down the street came down and told him that they are waiting for their packages. That’s when he left. I called UPS and Spoke to a gentleman that went by the name Jr. He was the ONLY one who apologized, who listened, who spoke to me with respect. I don’t know if he was sincere or not but he convents me. The last time I had an order that was delivered thru UPS, 3 years ago, I had a similar problem. That’s why I was trying other ways around it. The one thing I didn’t understand was that we were told, “From now on, anything with our address is going to require a signature.” So only if it’s a problem is when UPS does the right thing?

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Sam Lee
Jul 03, 2008 7:24 am EDT

We have been fighting UPS to refund our shipper (suppiler) in china for the package that
UPS had lost.. it is now 15 days, and we still yet to see a dime...

Our supplier in china speaks poor english, and UPS CANADA continues to tell us that the shipper in
chian must contact them, so they have many times, but UPS CANADA does not reply to our
CHINESE CLIENT...

They are very rude on the phone, and the only thing we are trying to do is refund our CLIENTS
money. THEY STILL HAVE YET TO REFUND IT...

And we continue to get emails from UPS, telling us that only the shipper can request certain information.

If anyone plans on shipping via UPS CANADA, , , please do not...

Its is a wasted amount of time.. and headaches.
WE continue o get no where with UPS.

UPS CSR we are dealing with is
Linda Belliveau
UPS Customer Service
CANADA.

ComplaintsBoard
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2:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS ups delivery people!

Last week we were waiting for a package to be delivered from California. We had our tracking verification number and we had payed by credit card for our purchase. The company had our home address on our invoice, credit card statement and delivery tracking notice on the internet. Good thing I made copies of everything. UPS now illegally enters your vehicles because they are too lazy at night to knock on your door. We were home, inside and the UPS delivery man not only put CAR as our address on the tracking invoice they opened our car and placed the package inside. That is breaking and entering in the U.S. I have copies of everything I am saying here. They now break into your home in New York so they do not have to knock and have you sign at night. Why deliver then at night. Unbelievable. In New York now anyone even a UPS delivery man can enter your car or home if they want to, and if you ask the police for help they tell you to be quiet or you will be taken to court. I know I tried 2 times to get help. I was threatened with being taken to court and told to be quiet. Another thing it said right on the package we had to sign and they never even had us do that. So beware if you are forced to have them deliver (like we are now) they will break into your car if they FEEL like it.

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uranidiotgeez
US
Jul 24, 2009 12:14 am EDT

wow u are an idiot, they are just trying to deliver and not bother you. calm yourself and quit it with the legal talk - u cleary don't know your ###

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al
Jul 02, 2008 4:32 pm EDT

If the car was unlocked they did not break in. They should have got a signature though. If they did not they had to forge your name because the DIAD will not let them complete the stop without a signature.

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About UPS

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UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
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