UPS
Reviews and Complaints

26th May 2022

I received email notification from a U.K. supplier that a musical instrument I had ordered was due for delivery on 26th May. I opted in to accept text and email updates to track its delivery, and waited in for the instrument to arrive. At around 1:30pm I went into our back garden and noticed a small note stuffed into the hinge of our garden gate. Our back gate is kept locked because we have a dog. All our deliveries and post usually comes the front door where we have a doorbell and letterbox. The note, from UPS, said they had attempted delivery, but no one was in.

I am extremely angry and cannot understand why UPS could not come to the front door like everyone else and ring our bell. A main road is at the front of our house and parking is easily available. In addition, they failed to notify me of the delivery by either text or email. Incredibly poor service. I will never trust UPS to deliver anything.

I was supposed to receive a package yesterday. When did not come I contacted the company and filed a claim which they asked customers to do if the packages did not arrive on the schedule date. I walked out this morning and found it sitting on my trashcan.

This is the second time a package has been left on my trashcan. The trashcan is about 20/30 feet from my front door. However on the ups delivery invoice it is stated it was left at my porch. I collect books and some are very expensive. If a package is delivered and I happen to be out of town my neighbor will think it is trash and throw it in the trash because my neighbor rolls my trashcan out for me every weekend. So you can see how leaving a cardboard box on top of the trashcan could become an issue.

I am disabled with rheumatoid arthritis and multiple sclerosis so movement is not one of my better functions. Yesterday the United States Postal Service left a package at my front door around the same time UPS supposedly left one at my front door. The package contained a book which cost me over $4000 (signed limited edition handmade book).

I do not know or understand what is going on with UPS and making deliveries to my residence: 33780 Huntington Road, Glenwood, WV 25520. For over the past month, almost every time I am notified I will have a delivery, it never comes. The message I get with checking the Tracking Info, attempted to deliver or item being held.

I have made numerous calls to UPS to inquire personally and have informed UPS there was no attempt to deliver as I was home all day. There really seems to be unreliability upon the part of the drivers working the route or the terminal employees are not putting package on correct truck for delivery. But most frustrating is trying to reach a REAL LIVE person to speak to about the troubles having to get my deliveries. After screaming to the automation system for 5 minutes, finally I get dispatched to a live breathing representative.

It is not UPS has never been to my residence as I am a customer of AMAZON and get orders from there several times a month. At my old address there was NEVER any issues with my deliveries. But now I have to call and give driving instructions since moving here in March. Most of the time, I get the response that my packages are being held for WILL CALL. I pay good money for the Amazon Prime membership which includes delivery and I am certain UPS gets paid handsomely for delivery of packages ordered through Amazon.

I almost always have to call UPS with delivery instructions: Huntington Road which is aka Rt 2 running along the Ohio River. My residence is less than ½ mile N of Rivers Edge Campgrounds. First left driveway above campground. Our house is beige with green roof, white vinyl deck completely around the house. Our house is built 14' above ground. Noah’s Ark!. If drivers cross RR tracks at Ashton-Upton Road, they have passed my residence. I have given these instructions to UPS dozens of times trying to receive my merchandise. As many times as I have called, they should know the name instantly and where it needs to be delivered.

PLEASE PLEASE help me get a handle on this situation. I see UPS trucks several times a day going past my house, but they never can seem to find me for delivery.

I am attaching a map from UPS to my residence and driving instructions. May these need to be attached to ALL my packages to assist driver.

I do NOT accept deliveries on Sunday as that is the LORD'S DAY and we attend church therefore our driveway gate is locked.

Thank you for your assistance. I apology for typo or misspelled or poor grammar in my email. I have been so frustrated with UPS delivery service that I cannot express my feelings too well.

Libby Eplin

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ADDITIONAL INFO

THIS IS A COPY OF MY EMAIL TO CUSTOMER SERVICE & GWILLIS

TRACKING #1Z2X714F0129744242

Mon, May 23, 2022 6:37 pm

Libby ([protected]@aol.com)

To:customer.[protected]@ups.com + 1 more Details

I placed an order with Amazon on May 18 for 4 separate lengths of solar rope lights. One set of lights were delivered Friday May 20 which was shipped under the Tracking number 1Z084E1V0357701357. The other three ropes were shipped under Tracking number 1Z2X714F0129744242 which was NOT delivered . Checking Amazon site it indicated that all 4 rope lights were delivered; . WRONG! I immediately called UPS customer service Friday afternoon and after speaking to an automatic idiot I was finally connected to a real, living person. Gave here my Tracking #, my address and directions to my house. She was to relay this information to terminal. She said my shipment would be delivered Saturday.

Saturday came and went, I called your automatic idiot again struggling to reach someone about my delivery. When I did talk with someone I was told that I could go to UPS and pick up my package. I told her no, my package was to be delivered to me, again giving my info to her and she said not to worry she would take care and everything would be good and I would get it Sunday. No I said, I go to church and no one would be here.

Today, I got noticed from Amazon that UPS made a delivery attempt today at 5:24 p.m. and 7:24 p.m. (Attachment #1) They will try again. IMPOSSIBLE. I don’t understand where Amazon is getting this information but I do know that the correct delivery address is on Amazon’s order info. I have been home ALL DAY and no UPS DELIVERY.

I again checked with Amazon to be informed UPS wasn't able to complete my delivery (Attachment #2). So I clicked Track you delivery to get the information on Attachment #3.

SO WHAT IS THE TRUTH?

I am personally attaching a delivery map from Huntington Terminal to my house and driving directions with picture of my house (Attachment #4 & #5). NO MORE DELAYS AND CUSTOMER SERVICE YOU NEED YOUR JOB AND GET THIS INFORMATION TO UPS TERMINAL. As you can see, I am also contact UPS CORPORATE OFFICE ABOUT THIS ISSUE

I BELIEVE THAT THE PEOPLE I SPEAK WITH AFTER SCREAMING TO THE AUTOMATED IDIOT DO NOT CONTACT THE PROPER PEOPLE ABOUT MY DELIVERY. The very first time I had an issue with UPS, an employee at the Terminal personally called me...NOT HAS ANYONE CONTACTED SINCE.

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So you can understand my frustration with UPS and the customer service personnel as I can make no headway in getting my packages delivered. Why doesn’t the personnel at the terminal call me directly at [protected] to get info needed rather than me try to get the info to them by your customer service rep. It’s quite obvious that the terminal (station) where packages are being shipped from is NOT getting the info.

I hope this email will get to the proper person who can assist me in getting deliveries by UPS.

We waited for a package to arrive on May 18, 2022. According to the UPS website our package was delivered to our front door at 5:31 pm on May 18. It was delivered somewhere, but not anywhere in our neighborhood. I went door to door and checked along driveways. I did not find our package. I did find a package delivered by UPS at the end of a neighbor's driveway in some tall grass. I don't know how long it had been there, but I brought it up to their front door. All the driveways are clearly marked, yet we on a regular basis have packages delivered that belong to the neighbors. One time we witnessed a UPS employee tossing a package in the air and drop kicking it onto the front porch at one of our neighbors. We have had some instances where our packages have arrived at the correct address and delivered by a UPS employee who is courteous and treats our packages with respect. Unfortunately, this doesn't happen nearly as often as it should. Have tried with no success to contact someone at UPS to resolve the matter with no success.

We sent a package next day air to a customer n Minnesota on 3/10/22. We had reused a box and removed previous labels/stickers, UPS flagged the box thinking it was hazardous material (no indication it contained hazardous material) and it sat in warehouse in Milwaukee. After several contacts and request to return package to us UPS sent the package to CANADA! noted their mistake and rerouted it to our customer in Minnesota, even though we had requested per their instructions that it needed to be to be returned to us the sender. Customer received it 4/6/2022. UPS charged us for Worldwide shipping, due to UPS sending to Canada! $735.00. I contacted them on May 2, they seen where it was done in error and they said an account rep would call us back to get it corrected, I also filed a dispute on their online billing system. May 17, have never heard a thing back from UPS, called again and was told the exact same thing, account rep will call us back with in 24 hours. It's noted right in their information that they made the mistake, but nobody will correct it. And when I asked to speak to someone to get it fixed they have no body who can fix it. They even have it noted on their online info that the dispute was denied.

They have lost two shippment i have ordered to France Paris so far and I have another one now, and its still shipping they keep changing the date its as if this one is lost again but sadly i won't get a refund for this one.

They really are the worst shipping company!

Two packages, one ending in tracking number 4990 - loss out of truck at distribution center at destination 5 months ago. UPS Corp.accepts that they lost package that the cannot find a 40lb + package.

They issued a claim to UPS Store- person who made the label. I the receiver and person who ship item from UPS store, has to contact the UPS store, which I was not informed, for them to contact back UPS Corp.to continue process of completed claim. UPS store nor UPS corp. does not communicate on details of process, call, or email with feedback unless one has to go directly to them. Call UPS Store, goes to voice message, and no call from them after 14 days UPS Corp sent them claim issue.

UPS has lost a package I had sent. I filed a claim. UPS looked into it - found the package was lost?! After that, UPS gave me all kinds of 'busy work' - verify values, verify claim #, verify tracking #, pictures, receipts, etc.

One I did all this, I never heard from UPS again. I have messaged a number of times - no response. It's been over a month now.

With my business, I tried FedX and they damaged my 1st shipment, so I switched, and have been using UPS. But I have to say, AT LEAST FEDX PAID FOR THE DAMAGE. UPS seems to just want to ignore the problem, and make a clam as difficult as they can.

Date is unknown for delivery because it was left on side of road. Way up from my house. Just lying like trash. UPS did not bring it down to my house.

UPS Ground

Tracking # 1Z 2W8 5A5 [protected]

Susan Anderson

316 Summer Place

Martinez, ga. 30907

[protected]

Thank you

Tracking # 1Z1Y4052YP09615754 was delivered on May 4 3:49pm/12127W7RYW49380706 Was delivered.

Replacement order Tracking number 1Z127W7RYW49550291

was delivered today May 10th at 2:20 pm

I’m not receiving any of my packages. Im very frustrated that I’m paying for items and not receiving them. Im not sure if the UPS delivery person is delivering to the wrong address. I’ve checked the mailbox porch area. Im requesting a full refund for my items purchased. This is happening quite often.

Please call [protected] to discuss

Thank you

Tracy Jackson

My small business started using Mail Innovations services in Fall of 2019. Nearly immediately, our packages showed no movement, continuing for weeks during the holiday season.

After extensive effort to find out what was wrong with our packages ($60,000 worth) it was determined the subcontractor where our packages were being delivered had went out of business.

Hundreds of packages were simply sat on a loading dock to be stolen, day after day.

We received notification from UPS Mail Innovations that they were sending reimbursement checks, several times. These were "sent to the wrong address", and after many excuses they cut all contact just after the cutoff date for resolving missing packages.

Predatory tactics nearly sunk my small business, and Mail Innovations made no contact except collections calls to pay for the postage on all the packages they delivered to a loading dock of a company that was out of business.

Packages were picked up in Kingdom City, MO, and delivered to Kansas City, MO to a building where the subcontractor had recently went out of business.

I was tracking my package and saw that the truck was close, so I went out in front of my building. The driver passed the building without stopping and marked the package undeliverable, stating the reason was because there wasn't a unit number on the address. I live in the same building as a small shipping company and every time we get packages sent via UPS, the drivers deliver next door regardless of the unit number on the package.

Consistently, terrible service from UPS. If I knew in advance that the company I was ordering from used UPS, I would not do business with them. That is how bad the delivery service is; I'd rather do business with anyone else.

We have looked up tracking number 1Z6433W10350880104 and it is stuck in Duvlin, VA. This is the third time that a package has been sent out of Dublin only to be returned to the warehouse.

May 6, Kingston ON, CA. Exorbitant 'import fees' for package not delivered. I cannot stay home from work when the driver does not knock or ring or bother to leave a delivery notice, I lose a whole day and there is no guarantee they will even bother to attempt delivery. Every package from them in two cities so far (Montreal, Kingston) has been this way. It has taken as much as two months to receive packages with drivers claiming they have attempted and not doing it. They only deliver when I am at work, and my package is 'not eligible' for alternate arrangements, which I couldn't ise anyway because the number they ask for is on the delivery notice the driver doesn't actually leave.

The door is open and the package can safely be left, of course, but I'm also 'not eligible' for that, and since the delivery attempt is not made anyway, how would the driver check?

I expect this package will simply be returned to sender. Every other company promptly delivers from whatever part of the world with no additional fees and no problems. This is literally the worst service out of all of them. I would urge anyone to ask your shipper to use another service if they are sending to Canada.

I would like to find out why it takes for deliveries to NOT be left at garage doors out in the rain and hot sun (I get a lot of perishable items sent to me). I have a nice walkway to the front door that has a covered porch so for most weather elements it would be protected (especially from rain). Boxes are never in a plastic bag so why do they leave them to sit out in the rain when the solution is right there: a covered porch. I will happily share my address if someone can get to the local hub to get this request in.

It was only one bag in the first place, only one item to be picked up and delivered. The package was supposed to be picked up in Etobicoke-ON on Wednesday April 6 in the morning, the UPS driver arrived but the person supposed to hand it to the driver had a problem or complication with printing the label, so I had to reschedule the pick up to April 13th. It was picked up that day in the morning. Afterwards I called to see what day it was supposed to be delivered to Burnaby-BC, and I had to call as I could not track it as with the Tracking number it wouldn't show anything anymore, and I only had the reference number. I sent an email, as they wouldn't pick up, and they confirmed it was going to be delivered on the 21st Apr by the end of the day. It is may 5 and until then I have no answer to where it is, after all those days, they now asked me for a description of the luggage. Like for real?! where they actually trying to look for it in the first place?! I cannot process and accept the fact that it has still not appeared, or that no one knows where a 36 inches bag is! Like, how can you actually lose that in the first place. I am extremely upset and disappointed that so far there is not even a hint where it was, I dont understand that at all, especially considering its size. This is a really serious matter, because the bag is somewhere or in someone's possession, as they confirmed it arrived at the warehouse. I entrusted your services with this issue, with all my personal belongings, that is not something you can pass lightly on.

I placed two orders with CVS on 4/16/22 - via email told that my packages would arrive on Thursday, 4/21/22. No packages were delivered on 4/20 or 4/21/22.

I checked the tracking numbers & discovered that they were delivered to my door by an UPS Driver on 4/20/21 per the tracking form. That did not happen because the gate was locked & they could not get into place package at door. I waited a few days and then checked at the local Post Office to see if the packages had been delivered there - NO PACKAGES!

See attached tracking information:

Proof of Delivery

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number

1Z4V4731YW39009709

Weight

5.00 LBS

Service

UPS SurePost

Shipped / Billed On

04/18/2022

Delivered On

04/20/2022 3:54 P.M.

Delivered To

HOOPA, CA , US

Received By

DRIVER RELEASE

Left At

Front Door

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 05/04/2022 10:34 P.M. EST

Your shipment

1Z4V4731YW39009709

Delivered On

Wednesday, April 20 at 3:54 P.M. at Front Door

Delivered To

HOOPA, CA US

Received By:

DRIVER RELEASE

Proof of Delivery Open the link in a new window

Your shipment

1Z4V4973YW31295163

Delivered On

Wednesday, April 20 at 3:54 P.M. at Front Door

Delivered To

HOOPA, CA US

Received By:

DRIVER RELEASE

Proof of Delivery Open the link in a new window

Proof of Delivery

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number

1Z4V4973YW31295163

Weight

3.00 LBS

Service

UPS SurePost

Shipped / Billed On

04/17/2022

Delivered On

04/20/2022 3:54 P.M.

Delivered To

HOOPA, CA , US

Received By

DRIVER RELEASE

Left At

Front Door

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 05/04/2022 10:40 P.M. EST

Part of your order is on the way, Barbara!

Estimated delivery

Thursday, April 21

Track your shipment

UPS Tracking # 1z4v4973yw31295163

Order summary

Order number: [protected]

Delivery address: 516 Carpenter Lane, Hoopa, CA 95546

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About a year ago, my wife was walking our dog throughout our condo complex. The UPS guy began stalking her throughout her walk. He would randomly stop and smile at her, waving and being just blatantly creepy. He was a regular UPS driver in our complex, so he knew his route very well. Once he finished delivering to everyone, he drove off but purposely drove back in, just to slowly start following my wife during her walk. At one point, he drove by her after his 3rd attempt of coming back into the complex, just to hang himself out his door and smile back at her. She finally was able to lose track of him, and ran back into our condo, making sure he was not watching. After locking our door, she peaked behind our blinds and noticed he parked somewhat close to our condo, and sat there, looking around for her. He stayed for about 5 minutes, and then finally drove off. She told me everything that happened and I told her we need to report this to his supervisor. She ended up calling UPS corporate, and they were nice enough to say they would be contacting his facility and letting his supervisor know the details of what happened, along with my wife receiving a call back for more information.

His facility never called her and we never heard of anything that happened from the situation. About 2 weeks after the incident, we were getting a delivery from them. When he walked up to our condo, my wife freaked and jumped away from the window, just to make sure he did not see her and knows where she lives. I was already pissed off, so I opened the door and basically told him to stay away from my wife and stop being a creep. He of course, denied everything and claimed that there is alot of people that work in his facility that look like him. He drove off, and ever since then, he refused to deliver to us. He would say there was an attempt made, but he never really attempted the delivery. We complained to the company about 10 times and nothing came about of it. No call backs, nothing. He was just allowed to remain a creep and also refuse delivery.

I decided to change our account to all deliveries be sent to a UPS Access Point, instead of to our address, just so we do not miss any deliveries. But there has been a few times where for some reason the system did not catch that we do not want deliveries to our condo, and the UPS driver will "attempt" delivery, even though we have on our account that no signature is required. He instead puts in a claim that it was never loaded onto his truck. He even got to the point where he would leave our packages on top of our community mailbox, out in the open, so anyone can take it.

If I could somehow completely take myself off of any UPS deliveries in the future, that would be great. I understand they are a union, and they are all protected because of it, but it is not ok to allow a man to stalk someone, get called out for it, and get away with refusing delivery for no reason, just because he does not like us.

Disgusting UPS.

All of my recent UPS shipments are getting picked from the local hub and dropped off at a UPS store in town (Statesboro, Georgia). Calls to UPS have been unproductive and I have only been told that ALL of the shippers are changing the delivery instructions the day of delivery. This is obviously a common problem as I have located numerous matching complaints. We are receiving text and email updates that state the package will be out for delivery tomorrow and then the next states the package is available for pick up at the UPS store. I have three tracking numbers and screens hots of the notifications.

My package was never placed in mailbox as soon as I got the text saying it in my mailbox I went downstairs to my mailbox and there was nothing in mailbox. This not the first time this happen my packages are being stole.

My package is from Macy's perfume which cost me 94.00