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UPS Complaints 2059

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A
7:25 pm EDT

UPS Package damaged during transit.

Today, 4/23/2022, I received by UPS delivery, items I had ordered from a vendor. The package was torn open: the top of the package had been torn open and just folded back down, the corner of the package was torn from top to bottom. The package had been exposed to oil or some other material that left a soiled area.

The contents 'appeared' to have been gone thru. All the items I had ordered were in the package but I honestly do not know how they remained so due to the destruction of the package.

Desired outcome: I request an explanation of how packaging is destroyed while in UPS' care. This is the second delivery I have received within a week wherein the packaging had been destroyed.

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1:16 pm EDT

UPS I want my total back table cost, shipping cost.

I bought a tile top antique table in Pembroke Pines, FL from Tonya Dillard who lives in Pembroke Pines, FL. They are not wanting to pay for a poorly packaged tile table, that was not pack correctly told to me by the UPS Center in Barstow, CA The UPS person in Barstow is Carla [protected]. She is only available in the mornings 9 AM to 11 AM. The store manager at the UPS store in Pembroke Pines was Michael who insisted he was more than able to pack this as he was a professional (?). It came in a box that was only had to short sheets of bubble wrap around the legs (2 sheets, 4 legs) I asked the shipper to put a couple pieces of cardboard to the top to keep the tiles from coming loose in transit. Was not done, one tile loosened and came off and was cracked in two. UPS in Barstow said it ws not packed according to UPS standards. (Carla) This was shipped out first week of Feb 2022. Now they are not wanting to pay for the table, but are doing nothing for satisfaction to me the buyer. I paid Tonya Dillard to handle this for me by giver her an extra $50 for her trouble. Paid $125 for the table $50 for her help and ship charge and extra $15 for fragile packing. Tracking number is 1ZA7R2840311098411 and my name is Tim Nordella 34350 Hereford Rd. Newberry Springs, CA 92365

Desired outcome: I can not see a company that is associated with UPS do a very poor packing job charge me for extra $15 for fragile and ship this in a box that is moves around in .

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9:41 pm EDT
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UPS A terrible company — [protected]

UPS Corporate Affairs

UPS Corporate Customer Relations UPS Corporate Customer Relations

[protected]

[protected]

[protected]

After a BBB complaint we were contacted by UPS (above). if UPS does not help you dispute your transaction and cancel your payment with your credit company. When ordering from vendors let them know that UPS has become a persistent problem and DO NOT SHIP UPS. If you have to put "DO NOT SHIP UPS" before your name on the address.

Desired outcome: When ordering from vendors let them know that UPS has become a persistent problem and DO NOT SHIP UPS. If you have to put "DO NOT SHIP UPS" before your name on the address.

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2:48 pm EDT

UPS Driver lied about delivery

Email stated Amazon package left on porch 6:55 pm. No package delivered anywhere, not even on street.

Next morning, package appears under mailbox on street.

UPSucks does not care. Amazon doesn't give a rip, either.

And I thought FedEx was bad:)

Desired outcome: Amazon - Stop using UPS.UPS - This is why "Cast Away" did not use you.

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12:17 pm EDT

UPS failure to deliver

My name is Wesley Holderman Jr 4922 Old Page Rd , Durham N.C. 27703 I had 2 packages over the last 2 months disapear The last one valued at $5000. the record shows the driver delivered them but I never recieved the , I am prepared to file chatges against ups and the driver if the packages are not recieved immediately! 1ZAOF7844195015947 is the package number Phone #[protected]

Desired outcome: Package recovered and charges filed against driver (thief)

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J
11:38 am EDT

UPS Delivery

The driver was so reckless! The package was destroyed and even my merchandise is all dent and can’t use it. Tracking info below

https://emails.macys.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQGf5zazffDmvrmEoHPjeCBRj4omDI60zbGIWcJ9l4sLbcfqhjunU2YaDVXtpKX%3DSYYDTDAT&_ei_=EW2tf9zs59idfPO1Sc_9BbnCN0q0va60OxbiYqNioD6-ajjDR-hiicDnrPk_O8-B_Uo2nVMjDtXgNQzlgtqnGS4dYW8e7SRPYSlRnAuUFEJU-2tU460LSs3I8SEuOI60KKoj2wg-zKiHT8l3ejhG6I8vwreKrEaU0cE8wrN5OV3JjWLizqra9vTiTWzTGFxaSw30SjfrYiI8b1U9xzCO0MjhC_Nt8I6wJYY6w5WwRMOPeWBqWkFuMpZ4igXNb5V4FW8bofNTUeK7i8dtHB6DCvacThCa6rHS-m0k7CMoNVyItQNy5wgDfckgLVKmc8WTDGW-wfMdmv3CWrLphznD-wWa9Q7k3MF-o0aS7sP1pk2M-339-QGSry2Hr0xDshRngYHSwc7XAEMY7M9YhUDwNUdky1pJt1-L-VtjgvfBux2fzvjZoyGOHCGqw5ZNIkmM2tFp27DSn2srjj5nw1A7QvJwug.&_di_=q1pnvo0dtssba5s0cvrb78efbbkjci8roaj7o2asd7m90sj8okh0

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2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS Delivery service to my apartment.

On 3/28/2022 I received an e-mail stating I am scheduled for a delivery by days end, I waited patiently for my phone to ring to let the delivery in the security gate... nothing. By 10 pm I received an e-mail stating that a delivery was attempted. I went outside to see if there was a notice from UPS, nothing.

I called Customer service and was assured another delivery attempt will be made the next day 3/29/2022. Today I received an e-mail stating a delivery will be attempted. Tonight I received another e-mail stating a delivery was attempted. My delivery instructions say dail 380 on the dail pad. This brings my cell phone and I let them in.

I receive deliveries from Amazon Prime, and FedEx deliveries, all of these deliveries get to my apartment which is located in LOS ANGELES. UPS must have some inept delivery personnel who are not doing their job. I should not have to go to some access point to get my delivery.

Desired outcome: Receive my delivery packages from UPS as I do from other delivery services.

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Liz Dorsey
US
May 02, 2022 8:37 pm EDT

Like many of you I’m disappointed in the lack of concern, service and incompetence in which I received from UPS.

I paid for overnight delivery to receive an important item. I stayed home tracked the package ALL DAY that indicate the package was out for delivery by 7pm to receive an update at 5:59pm the package would be delivered the next day by 7pm😡

Of course I start off by calling the customer service 800.742.5877(that’s not customer friendly nor provided help). My next attempt was contacting the terminal the package was supposed to be delivered to. The manager who gave me the excuse that the package was delivered to another state and did not arrived to the terminal and out for delivery in which the message I received ALL DAY😡.

The impact of not getting this package delivered in the timely manner that I entrusted UPS to deliver has complicated many lives in a negative way. For the manager at UPS telling me ‘I’m sorry’ is not enough, STOP saying that😡.

NOT THAT IT MATTERS I WILL NEVER USE UPS AGAIN

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C
3:29 am EDT

UPS International Shipping

1ZY632V76896271759

I have called UPS numerous times regarding the paperwork to self clear my parcel. I have been told multiple times it would be emailed within 24 hours.

Not only have I not received the parcel, the status now says

Return to Sender Requested

A delivery change for this package is in progress. / The package will be returned to the sender.

Who requested the delivery change as it certainly wasn't me who is receiving it.

Extremely frustrated having to contact UPS numerous times and I still not been sent the proper paperwork to self clear. Now it says someone requested a delivery change, who would be responsible for approving that?

I would like my parcel that I have waited for. I never requested a delivery change. I don't understand why this is so time consuming.

I have now called UPS 4+ times, contacted them on Facebook and Twitter and also emailed them twice.

WHAT IS GOING ON!?!?!?!?!

My address is correct and I never asked for the parcel to be returned to sender. Why would the tracking state there is a delivery change pending?

Absolutely unacceptable on every level.

Desired outcome: I want my parcel!!!! With the papers to self clear it. Without wasting anymore of my precious time after paying a high way robbery rate of $58+ USD

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7:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS 3/24/22 the ups driver killed my10 yr old dog inside my yard

on 3/24/22 the ups driver was delivering a heavy box so he threw it over the small wired fence that we have and landed on my 10 yr old small dog killing it. I saw him trying to throw it over and I can tell it was heavy so as I'm walking out my house to see what he had, he said "I'm sorry so sorry" I looked at my dog and it was laying there bleeding to death. This is a horrible tragedy for me. My dog was a member of the family for 10 yrs. and the messed up part is that the box wasn't even for us. It was for the neighbors next door. What if it was a small kid, my dog was my baby. I wish you guys would train these young employees to be careful in the surroundings when delivering packages. I know there is no way my baby can be brought back to life, but UPS can train these employees to be more careful and avoid tragedies like this. If they would of delivered to the right address I would of still had my baby with me. So devastating! I didn't want to take pictures because it is traumatizing as it is seeing your doggy bleeding to death because she died in 15 min.

Desired outcome: Please call me [protected] Maria Romero

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2:08 pm EDT

UPS 1z62y7y80337227057

1z62y7y80337227057 tracking shows it was dropped off to my front door. On feb 11 2022 it is now march 25 2022 I can not find it anywhere! It is to be a 8 pack off fluorecent light bulbs. What do I do now? Its been 1 month and 13 days. I had to wait till now to say anything becouse of all the snow we had up here I thought maybe it got snow over there is no more snow up here so where is it? Can you help me with this? Mike... P. S could she have scand it in advance to save time and forgot to drop it off? [protected]@mail.com

Desired outcome: maybe lost in warehouse now ?

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1:32 pm EDT

UPS Truck damaged my property

On Friday, 3/18/22, I received a delivery from UPS. The UPS truck leaked transmission fluid all over my asphalt driveway, which is new. There is a line coming into the driveway, a puddle where the driver parked, and a line where he backed up to exit. This is very unsightly, and the spill was potentially dangerous to my dogs as well.

The local UPS office sent someone to try to clean it up, but the stain remains and is significant.

Desired outcome: I would like the stain to be completely removed. This driveway was an expensive upgrade to our property last summer. I will include two photos of the damage, but the line of stain goes a longer way than what is shown in the photos.

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11:51 am EDT
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UPS Delivery person's attitude

I work from home and my office is 7 feet from the front door. I heard the UPS Truck pull up and when I got up to open the door I found a notice on the door.

There was no knock or doorbell rung before I went outside and saw the truck (now 3 houses down) and I flagged her over. When she pulled up she had an attituded and when I ask if she had knocked or rang the doorbell she sarcastically said yes and that maybe I didn't hear her.

I would not follow up but I heard her call me a [censored] and continued to talk loudly to herself as she got back in the truck.

This is not the first time I am home and the UPS driver does not knock or ring the doorbell. I understand times are hard for everyone, but this is not acceptable service.

Delivery date 21Mar22

Delivery notice number: [protected] 9

Desired outcome: Better attitude from drivers

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12:29 pm EDT

UPS Missing Jacket

I purchased a $300 jacket from Carhartt WIP. Unfortunately they used UPS as there delivery service. I made sure to be home all day because I know what kind of reputation UPS drivers have of STEALING and "losing" packages. I was waiting right by the door with the door wide open when I got an alert that the package arrived. Peeked outside with no sign of the package or a UPS truck... Tried to file a claim and their claims department were not helpful at all.

Try to avoid UPS at all cost. I work hard for my money and to have that UPS driver rob me of $300 is said. Work for what you want, plain and simple. You may get lucky and actually get your package delivered but that's you getting lucky because most UPS drivers are comprised of thieves.

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4:04 pm EST
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UPS A rude delivery driver

I am one of the managers working at Astella apartments in San Francisco, CA. There was a rude driver that was delivering packages to our community for residents, we asked the driver if he could use the lockers for smaller packages as our package room is not big and would like only large items to go inside there. The driver rudely said no and said he would not drop off packages if he cannot drop the package where ever he likes.

I would like to speak with a supervisor to talk about this driver as we keep experiencing rude delivery drivers as we only want to have an easy package system for all delivery services. Please contact us at [protected] or [protected]@astellaapts.com.

UPS truck number - 153958

Licencse plate number - 03153C1

3/12/2022 @ 12:50 pm.

Desired outcome: Would like a new driver for Saturdays or would like to speak with a supervisor to resolve the issue of us keeping getting angry drivers.

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9:42 pm EST

UPS customer service

THIS IS THE WORST SERVICE IN THE ENTIRE WORLD. My blood pressure spikes whenever I have to deal with anything UPS related. The worst part is you have ZERO opportunities for recourse or to complain because it is IMPOSSIBLE TO SPEAK TO ANYBODY ON THE PHONE. Everything is automated and when you try to ask for a representative, the automated service HANGS UP ON YOU.

I have had countless issues with a single delivery and when I was told that someone from dispatch would contact me, they called me at 7pm and when I didn't pick up the phone they did not give me a call back number.

This is out of control.

Desired outcome: The ability to talk to someone on the phone

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10:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS Brokerage fees

Tracking number 1Z01E3230446762629. I paid my brokerage fees (7.50$) with a money order. This was for a set of packages under 800$ after dealing with UPS for 2 days on the phone. and ups sends me a letter in the mail stating I owe more money! Invoice #[protected]

Desired outcome: Fees waived and any additional fees.

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4:38 pm EST
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UPS 2 separate boxes that the same tracking nbumbers.

I brought 2 boxes to the UPS store for return to Amazon. Amazon only credited me with one return. My receipt had the same tracking for both boxes. When I returned to the UPS store #6027 with the second tracking number the manager said they could not find it in their system it never left the store? And there is nothing he can do about it? I guess someone in that store has a nice watch?

Desired outcome: Find the second box or inform Amazon that 2 returns were sent.

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4:53 pm EST

UPS deliving service

i had two pet clippers delivered on DEC 18/21. they went to the vet a crose the street and signed for. we are NOW in MARCH and never heard a word from ups as to what happens now.

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1:13 am EST

UPS Refusal to deliver my package

I ordered something to be sent overnight. It was put on the truck for delivery on March 1, 2022. It never got delivered stating it was delayed due to severe weather. It was 56 degrees and sunny. The roads were clear. It was put on the truck on Wednesday, March 2. It was not delivered again due to severe weather. Again, it was sunny and in the 50s. Roads are perfect.

So what is the problem UPS? I think the driver is either lazy or he or she stole my package. This driver is lying about severe weather.

Desired outcome: I want my package and to have this driver fired for theft!

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7:22 pm EST

UPS Delivery

I never would go out of my way to complain or write a negative review of a company. But I currently have no other choice. This is beyond inept. 3 failed attempts of delivering a package…no doorbell ring, no door knock, just a note. I called 4 times and spoke to different individuals that obviously just.. Made no notes nor effort to the driver. I was given false timelines and took off work to stay home and wait for said arrival. Please call associated numbers please ring a doorbell please do anything to update your services. I can track nothing, no gps no text of arrival nor call. Please make an attempt to connect to your patrons. I will no longer be using this service as long as I can help it.

Desired outcome: Pay for my computer that cost me work time off and my pay as well as project advancement. Or at least my daily wage I have been missing to stay home.

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About UPS

Screenshot UPS
UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Overview of UPS complaint handling

UPS reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Recurring unfulfilled shipping was posted on Oct 10, 2024. The latest complaint delivery truck damaging driveway was resolved on Dec 28, 2019. UPS has an average consumer rating of 1 stars from 2077 reviews. UPS has resolved 202 complaints.
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  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    +1 (800) 782-7892
    +1 (800) 782-7892
    Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number
    For International Shipping
    +1 (502) 835-5471
    +1 (502) 835-5471
    Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number
    Talent Acquisition Specialist
    +1 (650) 604-3268
    +1 (650) 604-3268
    Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number
    Special Projects Manager
    +1 (516) 404-8466
    +1 (516) 404-8466
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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