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Zynga

Zynga review: Gin rummy plus 45

J
Author of the review
10:10 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have played this game for some time now and watch how badly this game cheats it's players the number generator is flawed it pick who wins I believe that those who buy from zynga get a hold ge advantage and theatre not Mierzwiak generator give the cards to those player, I have also noticed on a very large number of games when the other player goes out the card your are waiting for is thrown away, I believe this is a cheat again given to players who buy from this company so that hey have the advantage and win the pots... this is a pure rip off to players the game is not fair.. case in point I have lost as many as 50games n a row with no wins, I have lost a very large number of games that the last card thrown was the ne I was waiting for.. this can only be if the game cheats.. this company needs to be banned from make no games and should be sued from falsifying the game and cheating the players.. the App Store should take all of zynga's games off there site and force zynga to pay every player for cheating no them

45 comments
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Ken Slosser
US
May 14, 2018 4:49 pm EDT

Zynga’s support and customer service is atrocious. I have been playing Gin Rummy Plus for a year. Recently, the game suspended my account permanently. Numerous attempts to contact Zynga support either go completely unanswered or receive computer generated responses that are unresponsive or suggest additional action that is vague or unintelligible. Facebook should ban this company and protect its members from this deficient and predatory company.

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Izey Lirar
US
Dec 12, 2018 5:03 am EST

I am not being able to connect the game with Facebook. I can't play as a guest even. I really need a solution as soon as possible.

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Taralo
GB
Jul 11, 2019 1:13 am EDT
Replying to comment of Izey Lirar

No you don’t need a solution, it’s the most unfair game I have ever played. Don’t bother trying

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mohd saifullah abdul aziz
US
Dec 18, 2018 9:06 am EST

how to re-open gin rummy plus account permanently suspended

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reesethedog
US
Dec 26, 2018 11:16 am EST

Zynga is crap nothing will be done about it it would be nice if zynga would just tell us that we are screwed

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Barney6245
US
Dec 29, 2018 6:49 pm EST

Statistically, you should be able to have a better win/loss average than 30/70. The "random" card generator is a joke. Losing on the second to third card time after time is proof that there is nothing random about the cards. I, like the person above, believe that purchases certainly give you the hand up in this game. Done...took the app off my tablet and will play games that at least allow you the opportunity to win once in awhile.

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bk1958
US
Jan 02, 2019 2:53 pm EST

how do you play 40 games and only win 4 how can a game cheat like that and you do not win the jackpot if you win i have 3 friends who play this game and they do not play it no more because the game cheats so bad i will never buy any coins so i guess i will never win the game is no fun anymore everybody should have a fair chance i had 1 million coins i lost down to 3 hundred thousand in a matter of hours [ THATS INSANE]

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Dennis Paul Heatherly
US
Oct 23, 2020 4:55 pm EDT
Replying to comment of bk1958

Same thing happened to me. Soon as I got 1 million I lost every game I played. Iv would have made a purchase to get rid of commercials till my 40 game losing streak of people going out 3rd turn.

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Berkar
Queensland, AU
Jun 18, 2023 10:56 pm EDT

Got to 1.8 million stolen back in 2 weeks

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Kay Hicks
US
Jan 16, 2019 10:56 am EST

What happened to the 100 point games, , I don’t care for the 50 point game and really dislike the 10 point game

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Eileen Foley Lamparelli
US
Jan 17, 2019 4:14 pm EST

Where are the 100 point games?

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Christine Storer
US
Dec 21, 2019 5:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I still have the 100 point on my iPad, no problem with that. My problem with the game is that it cuts out mid play and by time it re loads, I've lost a hand!

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TJM31
US
Jan 18, 2019 5:41 pm EST

I have also found the 100 point games have gone and there are only odd 50 point games. Only 10 point games with high stakes come up now. This game has changed. I think they push you to use private tables so have to pay, which I won’t. Shame on Zynga, it is a rigged game

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Dorothy May Dinglehopper
US
Feb 20, 2019 2:50 pm EST

I thought it was my imagunation... but I am also convinced I will never get very far playing this game. For months, I've rarely gotten past 100, 000 points... And I'm a damn good player when I play the card version. it's TOTALLY RIGGED!

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Robieboy
US
Jun 05, 2019 10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Left the game with over 2.0 million coins, woke up this morning missing 500000. I was told that I played a game and bet 500000 and lost. I don't bet over 10000 to 20000 per game and would never bet 25% of what I had. They told me there was nothing that they could do. GinRummyPlus is rigged.

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Taralo
GB
Jul 11, 2019 1:20 am EDT

You are doomed from the start. I have played this game and can’t believe it is allowed to get away with theft. If I came up to a person in the street a took money from them I’d be in court, so how do they get away with it. I have played games when the opponent gets out after 2 cards. I end up with a hand like a foot with no hope in hell of winning. I have finally decided enough is enough, as addictive as this game is it has to go. I just wish something would be done about the unfair play.

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Ellen Sue Chadkin Lerner
US
Jun 03, 2021 3:21 am EDT
Replying to comment of Taralo

I agree!

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Steven Morrissey
US
Aug 02, 2019 11:45 am EDT

Recently complained to customer service about GRP. Received the same stock answer back. I lost 100k in 2 days playing 15k hands. Never won two in a row and when I did I never got the jackpot I will play until I lose my winnings and then quit. I’ll never give them a dime and will rejoice when they go bankrupt.

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Abcd1234!
US
Nov 08, 2019 2:28 pm EST

The game starts a game without me clicking play, so far I’ve sat here and realized a game startEd without agreeing 4 times over the last week. When I complained they told me that’s impossible. Clearly not. They didn’t offer anything other than telling me they monitor this issue. Didn’t offer coins back nothing. So when they run out I won’t be buying anymore. Customer service sucks had they have offered to replace them maybe people would over look it’s clearly rigged.

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Dennis999
US
Aug 15, 2020 6:47 am EDT

The game is rigged. I play my GF all the time. I was ahead 600, 00 to her 200, 000. She bought more money. I never bought money except the 1st time. We both play the way we are supposed to play using the basic logic. We used to be winning 50 % of the time each. Lately I cannot win. We play about one hour and she always 100% of the time wins much more than me. She now has almost 1, 000, 000 and now I am near only 100, 000. The algorithm is rigged against players who have never bought more money. I am a computer programmer and know this for a fact. You want to win fairly then keep buying money. If you are starting to lose again and again and you never have bought money in awhile then that is the reason.

100% RIGGED GAME. Zynga needs to be investigated and have a class action suit against them.

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Ellen Sue Chadkin Lerner
US
Jun 03, 2021 3:19 am EDT
Replying to comment of Dennis999

It was fun until it wasn't. I agree with all you said. I was up a lot of coins. I did watch a LOT of their ads in order to get thru the games, but I am convinced that because I didn't buy coins I started going down, down down. I decided last week if got to below 100 so I couldn't play any more, I would delete the app and that is what I did a couple days ago. I would like to find a similar more fair game that was easy to watch, but haven't yet. I noticed how I could only get close to the next level, but could barely if at all get to the next level. It was just as you said. I lost 2million or more coins starting a few weeks ago. I would get opponents who consistently won after just one or two card draws. That scenario started to become more prevalent. I also noticed that when I played against a guest, I would more than likely lose. I also noticed that when I would sign in and play the first game, I usually would lose that hand. I kept thinking at first I was being paranoid, but I don't think so anymore. I was a good game but not if it is unfair.I played at least a couple years and then as I said is went down quickly. It was taking up a lot of time of my life (but the pandemic made it easy to play a lot) but it's better for me that I quit. Maybe some day I'll start again, but I'd like to see a change in their overall philosophy. If I were to buy coins, why would I take a chance knowing the "house" was always going to win.. which I why I do not gamble with real money.

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Shaunda Cutlip Morgan
US
Jan 10, 2021 5:38 am EST

Why did the game stop letting me edit the bet amount?

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Inspiredsmile
Willow Street, US
Jan 21, 2021 9:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Today it did the same to me. Did your ever get fixed?

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Lisa Loy
US
Jan 28, 2021 10:46 am EST

Same for me on the 27th of January

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Bernieboy100
Leamington Spa, GB
Feb 21, 2021 12:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Me too I just wrote to the developers hopefully get a answer

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Bernieboy100
Leamington Spa, GB
Feb 22, 2021 2:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Got a answer I got a update now can bet again.

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Zynga him rummy rigged to steal money
US
Jan 31, 2021 11:11 am EST

This game needs to be banned and attention needs to be brought to it. Completely rigged and they are stealing money from people. I'm sure there are gamblers out there spending money and Zynga has a game that's rigged to steal it.

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Patrick VanHagar
US
Aug 08, 2021 10:17 pm EDT

I agree 100% with everyone else who is complaining about this game! overnight I have lost $100k three nights in a row! something I just noticed today is when you are playing against another player (yeah right) watch the deck number and how it changes! when I take a card the card is shown pulling away from the deck. when the other player takes a card you will see there card removed from the top of the deck. but watch closely because only 1 out of about 6 cards come from the deck but the game makes the sound as if the card is being removed from the deck! and ironically enough when the game makes this continuous mistake, that is when the game will beat you every single time and sometimes in only 2 or 3 cards drawn from the deck! this game sucks for cheating!

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aranlex
US
Nov 21, 2021 7:17 am EST

I thought I was paranoid wondering how my opponent can win a game in 2 hands. I would never hardly get the cards I needed. I'm not a paying player, never will be. I know for sure that this game is rigged!

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Billyize
Dallas, US
Dec 17, 2021 3:18 am EST

All most Avery time I play the other player does some cheat code with my internet.And there is nothing wrong with my internet I have spectrum 400 mbs suck people can't play the game with out cheating

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aranlex
US
Mar 20, 2022 7:21 am EDT

This game is garbage and zynga knows it. Never got a dime out of me suckas

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joe scofield
US
Dec 26, 2022 12:10 am EST
Replying to comment of aranlex

me either I keep losing I am watching them grab every card

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Joann depierre
US
Apr 08, 2022 3:40 pm EDT

I believe this game cheats you. Use to be you could play for a long time on very little money. Now it cost you a fortune to play . I also believe it deals you the cards they want so u keep buying.

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Jaxeem
Male, MV
May 26, 2022 1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

All my coins also gone today suddenly wen i logged in it was gone from millions to thousand

Id. [protected]

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Paul Kilianski
US
Aug 10, 2022 7:39 am EDT

Spent $ on coins for the first time and went form over 200,000 coins to 0 coins!

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Barbara Woodin
US
Sep 07, 2022 1:26 pm EDT

Same happened to me. Dispute thru bank. This game is rigged!

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Lefostersales
US
Jan 27, 2023 9:25 pm EST

This game is only designed to get you hooked and they make you spend cash to stay in!

I have been playing Blitz Gin rummy by zings and when I win I’ve the beginners amount it suddenly cuts you off saying there are no players in beginners; right when I’m about to win a large Jack pot! The game is rigged to take your money. It puts you into star Blitz and you lose all of your chips in the first game! This has happened time and time again! Do not begin playing this game!

It is a complete scam and should be audited or cancelled from the App Store!

They will get no more of my hard earned cash!

Disgusting, rip off you are Zinga!

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Lefostersales
US
Jan 27, 2023 9:41 pm EST

So we all agree the game is dishonest and totally rigged! Zinga GRP is designed to make money from you only. All good for us all to take the time to write these reviews; my question is…. What is this platform called the complaints Board going to do about it?

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AT1981
Tucson, AZ, US
Mar 14, 2023 12:21 am EDT

100% true and correct. I’m pretty good with numbers and probability and the probability of some of the things I see happen while playing gin rummy on the Zynga app would, in mathematical terms, be considered so small that they would be factored in as a zero in an equation.

The app 100% is skewed against free players and will purposefully make sure that, if you’re playing well as a free player, that you lose until you have nothing left in a piss poor attempt to force those players to buy coins should they want to continue playing on the app. Guess what Zynga…because you do these shady things and I recognize that easily, I will absolutely, 100% never give you one red cent of my money. On the other hand, if you were dirty, low-down cheats and I was enjoying myself while playing gin on your app, I would gladly pay to buy coins to continue playing. Your scam has completely worked against you. And trust me when I say that I tell every single person who shows any interest to never use your app. Congratulations, [censored]s. Wonderful business strategy.

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Blue Thumb
15419 61st Avenue SE, US
Apr 16, 2023 2:02 am EDT

I’ve taken screen shots of one of their many cheats. There are seasonal albums where players are awarded stars. The stars are tallied and at a certain point you receive a gift. As the stars are revealed and added to the players total, the count is incorrect. The game unveils cards and the number of stars they represent, but they clearly short the players here. This is particularly true at the beginning of the album. I sent the screen video demonstrating this, but the customer support rep claimed she didn’t understand. So, Customer Support doesn’t know how the game works? They also have the game itself rigged so you’re on the losing end. They (the developers) have it set up so they can rig the pile of cards we pick from. They know what any given player needs, and sometimes your card pops up. More often, though, it doesn’t. A new cheat has revealed itself lately. When you log into the game you have to close a series of windows before the game begins. On the last window you close, when I press the “x” to close the window it suddenly acts as if I selected a game with a high buy-in. Instead of the usual $20,000 game, it directs me to a $300,000 game with two wild cards. There’s no way it’s an accident, because the area of the screen to select the $300,000 game (or ANY game) is at the bottom of the screen. The “x” to close the window is in the upper right. This has occurred five or six times in the past week, and I have to be quick to cancel the “selection”.

This game is the best in terms of how the cards are Kaye’s out an other features, but of the dozens of games I’ve played, it’s the only one that CLEARLY cheats it’s players in an effort to bankrupt them, forcing them to buy if they wish to play on.

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Blue Thumb
15419 61st Avenue SE, US
Apr 16, 2023 2:24 am EDT
Replying to comment of Blue Thumb

Here is a video of their newest cheat. Look at the total stars shown of the top left. Watch the cards being revealed, and count how many stars revealed per card. When you go back to the first screen, the number of stars will have changed to include the newest reveals. But, they dare not properly totaled. They shirt you a few each time. If you play this game you’ll pick up the cheat quickly watching this video. Customer Support, however, doesn’t understand. REALLY?

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Blue Thumb
15419 61st Avenue SE, US
Apr 16, 2023 2:34 am EDT
Replying to comment of Blue Thumb

I edited my comments and attached a screen recording, but I believe they were sent separately. This means that the screen recording was sent without any context.

It begins in the most recent album, where cards are collected, each card has a star value. The stars are totaled and used for prizes.

This screen video shows one set of cards being unveiled, along with each card’s star value.

The beginning total (shown top left) is 50 stars. Five xards(I believe) are shown, each having a different star value. The total number of stars for this group of cards is 7. When the screen changes to reveal the updated total, the number 50 changed to 54, rather than 57. The next few sets of cards were ALL the same thing, with the total number of stars shorted. This is an issues at the beginning of each album’s “season”, but towards the end of the season the numbers appear to be correct.

Unfortunately, I had to shorten my video and could not visually demonstrate the incorrect tally of EVERY SINGLE CARD.

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Brittney Dudley
US
Jul 15, 2023 2:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Blue Thumb

I've also been taking screenshots, I am honestly thinking of contacting an attorney at this point. I have screenshots of them replying on social media that they don't use bots, but I believe they absolutely do. The number one reason: if all of these people I beat in the first game proceed to DOMINATE me (unless I pull a card from the discard pile that I absolutely do not need and disrupt the algorithm, I ALWAYS win when I do that against the fake opponents, and they then immediately "sorry I have to go" every single time (I've played some over 5 times before trying my method and winning the game) why are none of their names ever listed on the "tournament" leader boards?!?!? Seriously, not one person I've ever played against has been on the tournament board, and, if I have enough money to play the joker games, I win every single tournament during the time I play. Something is fishy with this game, and my number one issue is the developers are lying to us about how they run the game.

Also, there is a lot of info on reddit about hackers on the game to earn something called "swagbucks", if I can easily find that why haven't they and done anything about them, if they aren't really using bots?!?!

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Solly Levy
US
Jul 30, 2023 5:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The app GinRummyPlus is the worst cheating and it is rubbish .i have been playing the game for at least 6 years and I start winning and got 260.000.000

And beginning of 2023 I start loosing non stop and now I am left with 35.000.000 and yesterday it stopped letting me log in

I am a very good player in cards and how can I understand for 6 years I was only winning and I lost 125.000.000 in 6 months

I advise people not to play in this app as it is rigged

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Kelly Marshall
US
Feb 02, 2024 1:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am so done with this game it has cheated me I don't even know how many times and I've spent a small fortune on it because I love gin but this game is freaking ridiculous it when you play Joker's Wild it won't let you put the Jokers where you want it won't recognize the Joker when you put it where you where you want it instead of where they want it it won't let you call Jen it won't let you pick up a joker if you're the first person up it's just it's ridiculous everything you do in it is just ridiculous I'll never played again

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