I was playing poker and seen that my account had been somehow compromised as a message appeared on my screen stating multiple screen open i left the game and went on facebook to check and was logged out someone had hacked my facebook and hacked into my zynga poker i could not enter the game at all untill i reset my passwords then i go on my poker and relise my chip stack was down to 3.4t from 4t so i reported to zynga customer service and carried on with my play untill all of a suddon i was take out of the table and out of the game was left shocked by this to find when i tried to log back in there was a message stating account violation account restricted for one week, i went on to report this to the customer service help and got a email back stating they had looked at my account and decided there was a violation and will not open or restore my account and stated it will be reinstated on the date it shows and referred me to look at there policy guidelines, i did not do anything wrong at all apart from play poker the did not tell me what if any violation occurred and if so i did not do this as my accounts and password were comprimised i feel dissapointed in this as i really enjoyed playing the game and hope someone looks into this for me and restores my account asap
Claimed loss: Loss of gametime and account and maybe poker chips which i worked hard to gain
Desired outcome: Account restored with my chips to play again
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I have known this to happen to two friends of mine similar to ur experience they suspend for no reasons and maybe there systems are really bad they reply to everyone with same scripted messages and do nothink to listen and fix there own problem with really bad systems in place taking peoples accounts and chips for nothink and refer to terms and just say violations took place when they did nothink at all wrong game is total sham somebody needs to look at this company and close the buisness down for good really poorly managed hopefully you get your desired outcome my friends did not and left the game totally