Alamo Rent A Car
Reviews and Complaints

Checked in at rude as counter at the Indianapolis airport. $12.95 was being charge when I was told only $10 a day for insurance by agent. Got to vehicle requested a Jeep renegade was told I had to choose between a Jeep Patriot or Kia Soul because person before me was given a upgrade and gave him car I asked for. I was then told that a Kia Soul and Jeep Renegade are the same size SUV by [censor] [censor] attitude female who doesn't know her head from her [censor] to make quote that the 2 are the same and had [censor] attitude. Had to make her inspect the dirty [censor]ing truck with squeaky brakes that she said wasn't her problem her job is to just give out cars. I spent $219.00 I want some kind of refund lucky I didn't have accident because of breaks or I would own half the damn company. $75 dollars back to me would be right and fair to put up with [censor] attitudes from desk [censor] and her not so bright [censor].

I booked my rental car via Hotwire. When I got to the San Diego Airport to pick up my car, the agents of the Alamo company exhibited very little motivation in providing me service. I was traveling with my colleague and we were spending much longer time than expected to be reasonable to pick up our car. When we expressed our dissatisfaction with the poor quality of the customer service the young female agent at the exit booth took personal offense. (I said: "Did you all guys miss your cup of coffee this morning?). She took offense and replied "Well it seems that you missed you coffee", and called for the manager.

An agent with the name, "Ivory" came to the booth and immediately started to fume: "Why do you attack my employee?". I would understand his reaction if it was his girlfriend or a personal relationship...? Rather than send us on our way from the check out booth, he escalated the situation and started arguing with both myself and my colleague. His response seemed extreme. When I suggested: "Why don't you guys just do your jobs", again with a smile on my face, Ivory got offended and canceled my reservation. Very incompetent staff. Luckily for us there was Enterprise Car Rental next door and they provided us with a very prompt customer service, a better car and at a lower rate. So for us it was "happy ending" but I decided to share my experience anyway, with hopes it can help to the Alamo company and other customers, like myself.

I rent a car on may 17th at Alamos in Hilo-HI. They wrote down my credit card number for security deposit. I returned the car on may 19th and I paid U$325.65 by cash but It was charged on my creditcard even so.That means I was charged twice for the rent of the car. I tried to contact the Alamo and they couldn't help me. I have all the receipts to prove that. Now I'm about to sue the company because I had to pay the value in REAIS (my country's currency) more than 3 times of dolar's value. I hope that someone can help as soon as possivel to be refund.

On September 16th we flew into the Wilmington NC airport. I made a reservation one month prior on the phone with an actual Alamo agent. Reservation number [protected] for a full size car, picking up at 10am on 9/16 and returning on 9/23 at noon. Once we arrived the "counter lady" told us they had no cars available! (They had 6 cars on the lot and we were told they were corporate cars.) We were not offered a reason why our reservation was not honored, only we just don't have cars. She said Avis had cars and they were honoring the Alamo price, which was not true. We had no other option than to rent from Avis, having to pay $100.00+ over our original reservation cost. This was not a reservation made through a 3rd party, and is a crappy business practice! You have lost a loyal customer...shame on you!

Flew into las vegas 9/25/17 to pickup reserved mid size suv toyota rav 4 or similar. After waiting in line for over a hour with many other people we finally got to agent one of three working to get our reserved suv. We got everything taken care of with her and were sent to parking garage to get our suv and when we arrived were told by agent they had no toyota rav 4 or anything similar. He kept bringing small four door sedans which we refused till he brought a dodge journey and said that was all he had so after wasting another 20-30 minutes we took it and he just left us, no going over car with us such as previous damage or even showing us features of the car or how to use anything or if we had any questions. Agent at desk never said our suv we reserved was not there but the people in garage said they knew this all the time. I guess the goal was to wear you down and take something other than what you had reserved which it worked for alamo but not us felt bait and switched but they got a car rental. This is just the start of this terrible rental soon after getting out of garage go hear and tell car had bad tire and vibration but already late and wanted to get to our hotel two hours away. After getting to hotel called service number and they said take it to enterprise rental car which was one block away but they would call ahead and have exchange ready for us, got there and they knew nothing about it but did offer compact sedan which is all they had another 1 1/2 hours wasted. Decided to pass and move on and try calling which we did three more times with same result nothing but compact sedans, while adding air to tire when low air pressure alarm came on and the no washer fluid alarm also coming on every-time you start car was empty from the start. I did check tire and was surprised it was on car to start with the tread was minimal and would not have been on car I owned much less rented. We did make it to denver with only having to put air in tire and get used to washer alarm going off and tire vibration and noise. Did appreciate the young lady in denver who checked us in and took some money off bill and took information from us and put in file which all the ones we called said they were doing but each new call they would say there was nothing in file. The young lady in denver and her crew were very helpful and what I am used to from alamo. Not sure what would help in las vegas but a crew like denver would be a start!

My rental agreement number is [protected]. It was supposed to be returned on September 25th and I am currently in the hospital. I advised the agent that I needed to extend the rental until Sunday October 1st.
I still have not been released from the hospital and when I advised them to please charge my card the supervisor was extremely rude and hung up on me.
I am a long time customer and should not be treated as if I am a criminal!

I was overcharged for this rental. I started with a bill for one day total $44.61. Picked up the vehicle and handed the rep 3 $25 off coupons to use to pay. He added them to the invoice. My total showed $12.83 and a remaining $50 voucher amount. The car was dirty and smelled horribly but I took the car anyways because I was behind schedule. . After getting on the freeway we noticed the car alignment or something making the vehicle very hard to handle I called Alamo to change out the car. Was advised to go to Pasco Airport. The rep apologized and noted the account about the vehicle issues .I called the next day to add another day and to make sure the remaining $50 in vouchers would be used, I was told the previous rep noted car info about the exchange and I could have an upgrade or $75 credit. I did not get an upgrade I had the same car class as the previous car. The rep explained she will note the account instead of creating a new invoice so I wont lose the vouchers.. Also I would not see the credits until I returned the car. When I returned the car it was after closing at the airport so no one was there. I wrote a short note and left the keys. Today looking at the final invoice I see I was overcharged. I was told the vouchers and credit from the exchange would cover the entire rental and it did not. I have 2 charges on my credit card one for $32.38 and $12.83 How is this possible when I started with $75 worth of vouchers and when I exchanged the unsafe vehicle I was told there were notes that offered an upgrade and $75 vouchers. I was told by the rep when I added one day more she would note the account about the previous vouchers and the new notes from the exchange and the vouchers would cover the $12.83 (from original invoice) and the charges from the added day. That did not happen. I have been charged two amounts $12.83 and $32.38 both days. where did my $75 and $50 (the remaining amount from the $75 I originally started with) vouchers go? I did not get an upgrade at all and I should have vouchers credit remaining really...Alamo needs to fix this and honor the vouchers I provided and credits applied during the rental . The car rental was $44.61 when I made created the online reservation. After picking the vehicle up I left with an amount showing $12.83. After changing vehicles I had an invoice again showing $12.83. When I called to add a day I was told about the upgrade and added vouchers. Also told the vouchers would cover the entire charge when I returned the car. I was not properly credited and overcharged for this rental. I was not provided an upgrade nor were my vouchers properly applied. Alamo needs to refund the charges and apply the vouchers and credits. They need to read notes left by the customer. I was put in an unsafe vehicle and drove it and had to drive for a far distance because it did not show signs of danger until freeway speeds. I was too far from the original pick up spot and had to waste a good 2 hours of my time exchanging the vehicle along with using gas to do this. I feel after what has happened and what reps told me Alamo must refund all charges and provide the vouchers I originally started with and provide me with the upgrade and vouchers the rep noted in the account. I should not have had to pay anything with the $75 vouchers I handed the counter at pickup. I should not have had to pay when dropping off the rental from the credits the rep added when I exchange vehicles. I should of paid zero and had an upgrade remaining and vouchers. I am not happy this was a bad experience and this was not handled well at all.

#[protected] Sept 21 to Sept 25. Atlanta Airport Alamo

We rented a car at Atlanta Airport on Sept 21 to Sept 25, 2017 because it was 100 dollars cheaper then our neighborhood Enterprise would of ended up being even cheaper and much more convent for the airport is one hour away and had to pay for parking at 12 dollars a day for 4 days when we were told my an Alamo employee that we could park free there on their lot, that was $43.00 Also was told when I called the Alamo Airport Alamo employee told me there was no add on fee for a spouse driver. When we arrived the charged us $54.10 dollars for my husband to drive. So there is my 100 dollars I saved. We also had to unload a Mimi van into my car with my 97 year old father and all his belongings may I add my deceased mother was an artist and her sculptures where extremely heavy which in hind site we should of used our friendly Enterprise rental in my neighbor hood to unload only one time in to my house instead of in the paid parking lot at the Atlanta Airport.

This was painful enough moving my Dad to Al and leaving my childhood home for it would of been less without all this aggravation. I appreciate all you can do for I am a contract therapist working with Alzheimer's patients and make very little money. Thank for your consideration, Diane Sabin

We booked a hire car through Virgin Holidays who use Alamo
WE booked and paid for a medium Suv from1st August 2017 through 29th August we ordered a medium Suv because when we did the same hire on Jan 15th this year we ordered a large suv and it was too large so we downgraded to a medium but informed we would not get any refund as it was our mistake
However the medium suv we ordered for August this time was too small so we had to upgrade to a bigger one and pay extra big mystery there again it was deemed our fault, we needed to extend the hire for another 11 days so we rebooked the same Suv with Virgin holidays
We returned the Suv to orlando airport on the 8th Sept
When I received my credit card details Alamo had taken $553.47 from my card (429.85) on the 28th of August which we presumed was for the upgrade we agreed to when we picked the car up on 1st August
On the 8th September when we returned the car Alamo have taken a further $228.72 from our credit card (no explanation) we understand the next transaction of $33.36 on the 18thSept for car tolls
however we now have another payment taken for £103.59 waiting to clear done know the Dollar charge as it is not shown yet
This is a very frightening experience Alamo have our credit card details and we seem to have no control over what they take from our account

Jeffrey and Barbara Farnaby

Virgin booking reference 5077680

copy to virgin holidays

To whom it may concern,

For starters I would like to thank you for the use of your cars for myself and two kids. Without this service it would have made our dream holiday very difficult. My only complaint is the customer service or lack of. Most of the staff we dealt with were ignorant and blatantly complained about non English speaking customers in front of us. The last time I checked these non English speaking customers were paying for the use of the cars and also your employees wages as well as English speaking customers. The main Alamo rental facility that we dealt with was at the LAX International Airport facility. A few of them carried on conversation with each other and totally ignored their paying customers as if we were wasting their time and hardly even recognised us but were keen to tell us how much and take our credit card payments. And their attitude was extremely rude in many cases. Not all were rude we did have a couple and I mean only a couple who were extremely pleasant and actually smiled and made us feel like valued customers. We hired your cars for about 3/4 of our holidays. Please do something about this, A smile or just plain common courtesy and manners costs nothing. I waited 32 years to have this dream holiday and was extremely disappointed with the attitude of most of your staff. However the gentleman who checked in my car on my last rental when I dropped it off was very courteous, smiled and was friendly and gave me useful information without asking, and was so disappointed that I hadn't had dealings with him all along, he should be commended, I just wish I got his name and also the lovely lady who transported us to the airport for us to come home on Friday the 22nd September, offered a smile and spoke to us like she liked her job and we mattered. Good, efficient Customer service is paramount in business.

The experience at Alamo was beyond horrific. The customer service was the worst I have experienced on the day I landed. I went to collect my car that I had reserved but ended up waiting at Allamo for 7 hours with my daughter and her baby after flying for over 10 hours and then going through Airport security. As I forgot my card in London they would not take my daughters card as payment even though she would be a named driver had a passport and full driving licence. They then suggested that a Barclays debit card could not be used to pay which was false. We were waiting so long for a resolution that never came. We were staying in Austin so had no where to go and no way of getting to anywhere else in the mean time. We had no US adaptors and our phones had died. We had 6 suitcases and handluggage to deal with. We needed to get to Austin. The staff were extremely rude, unhelpful, and no empathy was displayed. In the UK the rental experience is a pleasant stress free experience this was the complete opposite. To make matters worse when we found a way to leave we then returned the next day to rent with a different company. However we returned to Alamo much to my dismay and ended up getting a new rental that cost 200 dollars more than the reservation I had the day before! The customer service was better than the day before as we were served by a gentlemen called [removed]. However due to the disgusting attitude and treatment by Alamo staff the day before we lost an entire day of our holiday and were stuck in Houston. My daughter's baby was put through the most stress. Words cannot describe what we went through. The booking was made for the 11th to the 22nd of September. Please can something be done about your representative [removed] and her colleague who served us. Please can you get justice for the horrid experience and waste of time and money.

Thank you for your time

[removed]

Tel: +[removed]

I've rented a car the 8 of September in S. francisco (340 O Farrel st _ RA # [protected]/ RES # [protected] ), a Jeep patriot with the addition of a "navigator Garmin". Unfortunately the first they give me was without charge and swich off each time I searching for a destination. The second one was a little bit better but, unfortunately, the real problem is the charger.
In fact I cannot charge the navigator in the car and I cannot understand wich the problem is. I have also emailed the service manager dedicated without answer about this issue. I ask the refund of the 100 dollars payed. kind regards Pierluigi Cocco

I always rent my vehicle from Alamo. Unfortunately I recently rented a vehicle, that the breaks was no good at all and the check engine light came on. Due to us being located in Florida and Hurricane Irma was on approached I wasn't able to return the vehicle and exchanged it. So I finally was able to and went into the Miami International Airport branch last night to do an exchange. the manager on site named Edgar was very understanding and quickly agreed to change to vehicle and offer us an upgrade due to the fact we had no power and we were using the car to sleep with the kids. but I also explain to him that my credit card original on file had fraud on and I had to close the account. So he immediately told me to go upstairs because he couldn't switch out the credit cards on file for me and that I might have to start a new contract. I agreed and went upstairs. Brian the reservation agent assisted us with the closing of the contract, he was great. but when it was time to open a new contract I told Brian that Edgar said we can get it at the same rate. he agreed and went to speak to his manager about it. the manager agreed but then Brian told us the Alamo have a 200 dollar holding fee and previously i told Brian i only have 120 left on my credit card for one more week. I told him I cant not afford another 200 dollars as of this moment because I wasn't aware because the contract that I previously had didn't include an additional 200 dollars. Brian said give him a moment he will speak to his manager again, sadly he return and said that they couldn't do anything about it. I ask Brian to speak to the manager myself. when the manager returned I explain him the situation and how we Don't have power and uses the car to sleep in and that my previous contract didn't include the extra 200 dollars and as of this moment due to hurricane Irma everything isn't falling into place . he was very nonchalant didn't care nor had any understanding to the situation and it was very hurtful to me. I told him if i was aware of this in my previous contract it wouldn't be an issue and the reason why my contract was closed is because no one couldn't switch out the credit card on file so you guys had to start me with a new contract. and the reason why I'm here in the first place is because the vehicle I original rented wasn't safe at all for me to drive in.we spoke a few minutes go back and forth and he said he doesn't want to receive and email from corporate stating anything to about this policy isn't being implemented at his location. I ask him can i used a debit card and he said no then he changed his mind and ask me if I had the debit card with me and I said yes and he said OK. thank God Wells Fargo allow us to overdraft our checking account and avoid any additional fees to assist those customers during this ruff time due to hurricane Irma. which allow me to be able to rent the vehicle for my family to sleep in. Not to mention we still without power. I can honestly say my last encounter with that manager left a distasteful taste in my mouth that Alamo lost me as a customer. I can honestly say customer satisfaction wasn't on his to do list last night. We're all human, empathize with our situation because we all in the state of Florida was affected by this hurricane. I wasn't trying to cheat you out of your job and not understand what he was telling its just at that moment I couldn't do anything.

DOA: 9/17/2017 12Am

To whom it may concern:

9/2/2017 rented from ALAMO, Dallas Tx, paid for premium rental and received a beautiful 2018 Cadillac suv 800miles on it. On 9/3/2017 the car broke down in 4 lanes of traffic had to call the police to get us out of harms way as per the representative with Alamo, as the car could not even be put in neutral to push off the road. The police had to call tow truck because we were in grave danger due to oncoming traffic at 80 miles an hour. The police had to bring us to our hotel that were on the way to at approximately 12:00pm. I contacted Alamo for a replacement vehicle and was told we would not get one until they receive the vehicle that broke down. This is understandable and gave all the information to Alamo of the tow truck company. I followed up with Alamo a few hours later and was told they had gotten ahold of tow truck company and they would have car in about 90 minutes and they would then dispatch new rental to us at the hotel and that would be around guesstimate of 5:30-6 pm. I waited alittle longer giving them the benefit of doubt and called Alamo about 7:30pm. Alamo representative said oh it shows here you have your car already. I said no we do not I have been without a car now for almost 8 hours, loosing an entire day of my vacation. The representative then says hold let me look into this, then comes back on the phone and says oh sorry the last person you talked to never put in a order for a replacement car to be dispatched to you. I said I don't care what you have to do I want a car to me tonight and it better be a premium car that is what I paid for and again I repeated premium car. At 10:30pm 10 hours later we got a car, IT WAS A FULL CAR CHEVEY MALABU AND I REPEAT FULL SIZE CAR NOT PREMIUM CAR THAT I ORGINALLY PAID FOR AND IT WAS A VARY USED PIECE OF JUNK, VERY UNCONFORTABLE. I do know the difference in what is premium and what is full size I rent a lot, travel a lot and this was my first time with Alamo. I guess I should has stuck with Dollar rental. I was not happy we were driving around Texas for a week to look at towns to move to. I should not be charged for a premium car and I should get credit for a day that we lost due to your car breaking down and we got stranded.

Unhappy Customer,
Todd and Annette Looman
rental#[protected]
contract# [protected]

ps.
I would appreciate someone contact me about this situation.
you have my contact information with my account.

When I returned my car, I was asked about some damage to the bumper. We had not been in an accident, nor had I ever noticed the hole in the (lower) black part of the rear bumper. When we got the car it was backed up close to a pillar in the dimly lit garage. When we dropped off the car they
Pointed it out and we took some pictures. We couldn't stay because we had a flight to catch. I also thought that they would be honest in the report of the repairs that were needed. They later sent picture with more damage than they had pointed out at the time of repair. I believe that they have fraudulently padded the cost of repairs needed. I have been trying to get in touch with them to discuss and never get a call back. I filed a claim with my credit card and insurance companies to help take care of this but don't want them to pay something unfairly. Alamo seems dishonest and fraudulent!

RA#747812432
REF#2779168
I rented a car on 7-28-17 from Ft.lauderdale airport. I prepaid for the car when i booked my flight. When i got to the counter to rent the car the man told me that it dod not include taxes which he said i needed to pay. He also asked me if i wanted to prepay for filling the gas tank. I knew my return flight was 730 am so i knew i had to get their early so i wouldnt want to stop for gas that early, so i wanted to prepay for the gas. He told me it was $38.00 for gas which i paid him cash. Then he told me the taxes were $98.00 so again right then i paid the taxes with cash. After my vacation my credit card was billed for both the gas and the tax which i had already paid in cash. When o called customer service they told me that that location does not accept cash. The bottom line is, ive explained this story multiple times and i am tired of getting the run around. Look at the cameras on that date and time and you will see that there was a cash exchange between myself and the man that rented me a car. I am a retired police officer from Broward County Florida, its not like im going to go broke by losing that money, its the point, you have an employee that is stealing from you and nobody seems to care. All you have to do is check the camera. I have been very patient, but enough is enough, i want my money . I have been emailing Shavon Terry, from your office, she told me on 8/15/17 that she emailed Chris, the manager at Ft.Lauderdale and told him to look at the video tape. Then she informed me that if i didnt hear back from Chris in the next day or two to call her back and she would refund the entire amount. Well i did that and she then told me to make this complaint
Im tired of getting jerked around, if i dont get my refund in the next couple days you will be hearing from my attorney, Donna Romero. Thank you

My wife booked a 5 day vacation to Fort Meyers through Expedia. She paid for the flight and car rental including the additional insurance coverage.
At the Alamo rental desk in Florida the Alamo Representative explained that the car she rented was a tiny compact that he said he wouldn't feel comfortable taking his family in it suggesting that an accident in this car would be more dangerous. He suggested an upgrade to the next level. I explained that we already paid for insurance coverage. I was told that the upgrade would only cost $15.00 a day more. That's a total of $75.00 more for the 5 days.We received our credit card charge Not for $75. More as I was told, the amount was$369.60. That is the amount Alamo want me to pay ON TOP of the $300 I already paid to Expedia.
So I was charged $670.00 to rent a Hyundai Accent for 5 days.

What kind of service is that? The worst experience in my life. I reserved a car through a travel agency. At the airport, I got to their counter The woman behind it looked like she hates everyone and didn't want to be avoided and talk to anyone at all. She wanted me to pay for a different crap I didn't need because all of my fees have been already paid through the agency. Eventually, I just stopped talking to her and canceled everything.

Rude, unprofessional, I will never rent from Alamo again they have unprofessional people working at the location in Greensboro NC. Employee named Donna was rude upset about simple questions I needed answered concerning prices Never been so rushed/Forced. I felt the racial tension I did ask a couple of questions to many for her by the way I was Treated. Dog Hair was in rental. I was So uncomfortable, Employees shouldn't be on cell phones while customers are trying to get information. horrible experience. The Young lady still over charged my card by$ 250 where is my money Alamo.? That location in Greensboro is copying information and ripping people off that lady Donna completely took my card information and my money is missing. The last transaction on my credit card was a 450 hold including the 260 rental I want answers fast.
. Linda

Hello I am writing to your Customer Service Department at Alamo Car Rental Company in order to report that I have received several letters claiming damage to a rental vehicle I had rented in June 2017.

The letter of notice I received first was dated July 3, 2017. Since I was away when the letter arrived I did not receive it until July 15 2017. The letter claims the damage incident happened on June 30 2017. The claim number on the letter is [protected]. My rental agreement number was [protected]. I picked up the rental car on June 26 2017 at the Palm Springs airport and dropped it off on June 30 2017 at the Palm Springs airport.
The Damage Recovery Unit claimed that I had damaged the vehicle. My claim is that I did not damage the vehicle in any way while it was in my possession. The initial letter I received did not specify the nature of the damage nor were there any photos of said damage included. The letter only requested that I contact my insurance company or credit card company to report the claim. It also stated that if I wished I could pay the claim myself and that they would send me a bill and supporting documents.
I did not respond to this letter and one week later I received a letter dated July 10 2017 that had the same information requesting action on my part and also included some black and white photos of cars with damage to the lower fender near the back tire and also photos of the area after the repair. It is obvious that these photos depict two different models of Toyota Corollas which in itself is suspicious. One can see that the tires/wheels/hubcaps are different in the damaged car compared to the repaired car. I went onto the Toyota website and found the two different models according to the wheels depicted. One is a Toyota Corolla LE and the second photo is the Toyota Corolla 50th Anniversary Special Edition. I have photos and and documents that I can send but this form will not let me send them in the format they are.
On June 26 2017 when I arrived from Vancouver Canada to the Palm Springs airport at 4 30 PM and went to pick up my vehicle from Alamo around 5 PM there was no agent at the Alamo desk. The man at the next desk which may have been Enterprise or National filled in the paperwork and handed me the keys to the car. he did not escort me out to the car and did not do a pre-trip inspection or give me any documents noting any existing damage. I thought this was odd as I've always had this procedure done in the past when renting a car. I was anxious to get to my destination in Yuma before nightfall so I left after having a walk around the vehicle myself and noting that the car looked great and there was not damage that I could see. When I returned the car on June 30 2107 a young lady met me in the lot and asked me to leave the car running in order to check fuel and mileage. She the walked around the car and said all was fine and printed out a receipt for payment and sent me on my way to catch my flight back to Canada. I can attest that there was absolutely no damage to the car, there were no incidences at all while the car was in my possession and I deny that any damage was caused by myself to the car.

I hope we can come to a resolution to this problem.
Thank you kindly for your time and attention to this matter.
Anne M Kivari