Amazon
Reviews and Complaints

I have been through one of the most bad online shopping experience in Amazon Egypt.

I lost my parcels 2 times by sending them to wrong destination then they cancel it instead of redeliver it to my address.

I spoke to One of your customer advisor and he promised me to give me the same discount that I lost for my next order from Amazon. This call was on 16 of march 2023

Unfortunately I was deceived by your advisor and they've refused to stablish any discounts or Cashback.

Whole foods delivery with delivery fee and tip. Camera shows two bags on my front porch marked "a" and "c". Two items were not received. Amazon only allows one option and that is refund. But i wrote in comments i did not want refund, i wanted items delivered. Three times on chat they said amazon will not deliver the items only refund for credit to purchase more from amazon. This is a joke! i will never purchase from amazon. Finally i called customer service and got the same thing. This is the same thing as stealing money out of my bank account. It is wrong!

My daughter received a $50 gift card for Christmas that was purchased by her Nana on 12-20-2022. On Jan. 27or28th, 2023 my daughter and I redeemed the card to my account. On 2-7-2023 we went to use the gift card and there was no balance. I tried to reload the gift card again thinking it maybe just didn’t save cause we didn’t use it at the time we redeemed it and it said that the gift card was redeemed on a different account. I contacted Amazon on 2-8-2023 and was told that the gift card balance would be back on my account within 24 hours… it was not. I wasn’t able to contact Amazon again until [protected] and was told the gift card specialist would be getting back to me within 24-48 with a resolution. They never got back to me! I am very busy and was not able to reach out to them again till 3-3-2023 where I was told I needed to call the gift card escalation team and so I did on and that’s when I was told that some other team would look it all over and get back to me about it. They got back to me with some answer that had nothing to do with what was going on and told me I needed to change my Amazon password. I want my $50 gift card balance back plus another $50 at this point for this ridiculous situation I’ve had to deal with. I’ve spent the past 2 weeks trying to find out what I can do about this and found this site that can hopefully help me. There is no evidence whatsoever on my account saying that I ever redeemed the gift card and from my research it looks like this happens often. Amazon shouldn’t be stealing gift cards and they are! I have the physical gift card still as well.

On March 14, 2023 an Amazon delivery truck ran into a retaining wall on my property causing severe damage. I contacted Amazon and was told that "it will be taken care of" and agreed that the damage was the fault of an Amazon employee due to my having video of the incident. I was told I would be contacted by ARC claim #AMZ2023219062. ARC never contacted me. I was later told by Amazon that ARC had a typo in the email address they were using for me, and that it would be corrected. I was to wait 3 more days to hear from them. Nothing ever happened. Amazon is now refusing to even respond in any way.

Hello,

I was away from the LostArk for a period of time, recently I wanted to start again with some friends and I found out I was banned.

I have reached out to their support and saw told them that my account is banned, they responded and said they unban me, all good.

I entered the account, and after I clicked the character I got instantly kicked out and said Banned for cheating.

I wrote them again telling them, that hey just installed the game you unbanned me and this happens, and now all they do is giving me the cheating macro, they dont want to explain to me what happen

Also offered them the possibility to enter my PC and check everything since is a new PC and dont have anything on it

my orders have been nothing but messed up from detent dog food cans to not only me but my Nabors as well keep getting each other's packages we have addresses on our houses you guys have to take pictures how do you mess up an address and please start checking stuff before you ship it this is getting to be really unprofessional you lay off a lot of workers just to hire ones who can't even do a delivery correctly and can't even package dog food. I hope things get better because we do order a lot of things from amazon, but I might just have start getting some things at the store instead! calling takes forever for customer service than you put us on hold a couple of times than I have to talk to a manger etc. please correct your orders the first time thank you!

I got a $50.00 gift card from a friend in Seattle as a gift. They requested a receipt I sent that. They turned around and asked for a routing number even though I did not have a bank account on my account. Now they want proof of address. I have provided everything and they stole my 50.00 gift card given to me and refuse to assist.

Every time I provide information they turn around and ask for the same info or something new. I have attach4ed 5 documents showing this.

HP 15.6" FHD Windows 10 Pro Business Laptop Computer, Intel... $309.00

Qty: 1

Sold By: Hott Tech Geek

the motherboard is bad after only a few months of light use by grand daughter. Seller and amazon say i’m past return/refund time

appealed twice and request was denied

A motherboard does not go bad in this short of time

Ubreakifix diagnosised the issue

too costly to fix was a $330 purchase

I ordered something on Amazon android with Amex. They sent me tacking information. Then I receive a package addressed to me and inside was an order number belonging to someone else. Then I saw on my account that my item had been delivered. No idea who received it. I contacted Amazon about return and their automated system screwed that up too and gave me incorrect item description and paperwork to send my items (which I never received back) and not an item description for item I had received. Then the postal service rejected the return of the package because item description didn't match contents. I purchased something expensive and received a cheap cookbook instead. After no reply from Amazon I contacted my bank to do a chargeback and dispute the transaction. Which they did. Only then did Amazon rudely contact me by email saying I had to pay for the items I ordered that I never received, because the bank had reversed the payment. Absolutely shocking and appalling attitude on Amazon. I replied to their email described all that happened and stated I was not going to pay for something I never received. Then they rudely replied that they will try to get my bank to reverse the reversal. All Amazon wants is money and they don't give a stuff about customers or even accept they are at fault and sent the wrong package to wrong person.

We bought and paid for two items from Amazon, totaled $74.01. The items were supposed to arrive on March 17th. That day, our account showed that the items were "delivered to a safe place". Strangely enough, our neighbor next door was told the exact same thing that day, on the item SHE ordered. The items were no where to be found. It is my belief that the driver either had stolen them, or tossed them into a ditch somewhere because we are in a rural area, and they wanted to eliminate the time it took to reach their delivery quota, which I know for a fact exists. By law, that is theft and/or fraud. We had a similar problem last year, and I informed Amazon that if they accepted business from us from that time forward, that they were agreeing to MY business policy. That policy was sent to them via certified mail. My policy is this: for every day an item that we purchased is late, or not delivered, and our money not refunded, I charge 100% interest. Therefore, at this point, Amazon owes us, as of today, $296.04. For those of you that may find our policy amusing or ridiculous, since Amazon was legally informed of said policy, and continued to do business with us with the understanding of that policy, they are legally obligated to honor said policy. If EVERYONE adopted this kind of policy, Amazon would put far greater effort into their customer service.

On December 23rd an Amazon driver ran into our gate to our property. As she was getting out of her vehicle it started to move. Before she could back into the vehicle it ran into our gate. This is the main gate we use to get in and out of our property.

She made many phone calls and I received an email from Amazon letting me know a claim had been put in. After approximately 2-3 weeks I hadn't heard anything I reached out to them. After a couple of days I received an email just saying you have to work with Hertz. Now yes the vehicle she was driving was a white van type vehicle that said Hertz on it. But it was an Amazon driver. If they wanted me to work with Hertz they should be assisting with a person - phone number etc. I have gotten no where with Amazon - cant even get their claims lady to call me back and answer some questions. we have now had to get a lawyer just to get this resolved. All we want is our gate fixed. It is bent and laying on the ground. It is not able to be used because it is so bent it won't work on the track. Thankfully we had another gate there but we have to get in and out of our trucks to open and close it each time.

I attempted to purchase a diagnostic scan tool for my vehicle from Amazon. The first one came with zero instructions and when I attempted to download the software from the manufacture website, my pc wouldn't allow it, saying windows security blocked it for having trojans attached. So I returned it. I then purchased another diagnostic scan tool. That didn't work either, it wasn't for my specific vehicle even though the Amazon ad said it was. After contacting the manufacturer to get help and them telling me my that their scan tool in fact does not work for my vehicle I returned that one as well. After a long wait I was finally issued a refund. Only instead of being refunded back on my debit card like I asked, I was given an Amazon credit. A partial amazon credit at that. The purchase was for $179 for whatever reason and without explanation I received $145 amazon credit. I am so tired of going around in circles with Amazon that I just gave up and accepted it.

I then tried to use my credit today. March 18 2023. I foolishly forgot that I had other items in my cart that I meant to "Save for later" so within seconds of making the order and realizing it I canceled several items on the order. Nothing was shipped or anything because I canceled immediately. I received an email right after saying that the items I requested to be canceled were successful and that I wouldn't be charged. Also the 2 items I meant to order was also successfully and so my $145 balance minus $47 for my order. Ok great.

Only, when I go check I WAS CHARGED FOR THE CANCELED ITEMS. So again contact customer support explain everything they tell me not to worry everything is fine and just wait 48hrs. Like ok I've heard that before smh.

Several hours later I receive an email stating that the $25 e gift card that I purchased on accident and immediately canceled and already spoke to customer service about violated their terms or condition and for that my entire credit balance was being revoked and won't be refunded.

I never received the gift card. Besides I didn't want the damn amazon credit in the first place. How is anyone suppose to know that they can't purchase a gift card with their balance whether on purpose or accident. Its my damn money and if it's against your rules why did it even allow it in the first place? So you can steal $179 dollars from me over a $25 gift card that i immediately contacted you about and explained was on accident and I didn't want it.

No one can give me further information I'm just told there is nothing I can do and if I continue to violate terms my account could be closed. You've got to be kidding me. Just give me my money and I'll gladly close my account.

The email says it I believe this was done in error to send a copy of the gift card bla bla but i never received it because I canceled it. Literally less then 1 minute after purchase. And even so whatever they mistakenly believe about a $25 gift card purchase how the hell does that give them the right to snatch my entire balance.

I read that Amazon already has been to court and LOST for stealing over $100,000 in consumers gift card balances but they're clearly still doing it.

My wife and I used to listen to a lot of FREE music, because we pay $139 for a year to use Amazon Prime benefits, which includes all the products they sell on line with 2-day shipping, most of the time. Prime videos, which now includes ads! But one of the biggest things we used to use, especially during the summer months, was Prime music! Now they want us to pay $10 more a month just for music! The customer service rep my wife talked with said that they changed that 4 months ago, it's now the middle of March and she even had the gall to say the Amazon did not notify customers that they were going to do this! So, over the last 4 years, not only did they raise the cost of membership $40, but now they want to charge more money for Prime music! No communication about anything and customer service has gone into the toilet! We are thinking that next we won't renew our membership.

I set up an account with Amazon to sell products and did so for several months. After hundreds of transactions and hundreds of satisfied customers, (not one complaint) and out of nowhere they closed my account, and froze my money. Months went by with no word from them and finally they sent an email. They suggested I violated rules and needed to conduct an investigation to see if I committed fraud. They requested proof of purchase, insurance, business license and several other items, which I happily provided. Afterwards, they asked that I schedule a time to discuss over the phone. I responded with a time, but they never got back to me. I emailed again, and they gave me a tentative time, but didn’t schedule a time. I requested a time, but they never responded. I’ve attempted to reach over twenty times, but now they ignore me altogether. They owe me over $14,000 so I can’t simply walk away. It’s criminal to take money from someone that earned it legally and without any unsatisfied customers. Don’t know what to do.

BEWARE phony market place vendors collecting fraudulent money from bank accounts. no products just stealing Amazon refuses to intervene on the victims of these thefts. "amzn marketplace/wa $228.82!

took $ from debit card and neither AMAZON or our Bank can tell us who the thief is. Amazon just another money hungry company with shoddy business practices.

[protected]@gmail.com

The case was defective, and as a result my phone sustained major damage and has to be replaced. This will cost 1000.00 dollars. The manufacturer, seller or Amazon should shar responiability. All they offer is a refund on the item. This happened as Sea World in Florida. It was used in the water and after a few moments i noticed water in the bag. I took the phone out and it was dead. this occured on March 8, 2023

I have been an Amazon Prime member for about 3 weeks.

In that time, I have had 4 of 6 packages late.

I contacted your purported 'customer service' on the 8th of March about a late package, was informed that I would receive a promotional credit, and that "this was not what i should expect, and steps would be taken to ensure it did not happen again."

Yesterday, I had another late package, contacted your alleged "customer service" by chat, and after going over the information repeatedly the person finally said that I should get my package within 48 hours and then simply ignored me until the chat closed due to his inactivity.

Today, I had three packages which your website advised me were "Out For Delivery" and would be delivered today, the 14th of March. When I went to collect my packages I discovered UPS had dropped off ONE (1) package, not three, and that as they had already been and gone, clearly I was not going to receive my other packages today.

3/14/23: I contacted your Foreign Exchange Customer Disservice again and after explaining my issue was transferred to a Supervisor after 15 minutes. After waiting on interminable hold I spoke to the Supervisor and advised her of the ongoing problems with getting deliveries on time, and she finally checked on the packages and told me that I should have them within the next 24 to 48 hours.

I asked her what was the point of "Delivery Dates" if they were completely meaningless, and neither the buyer, seller, or carrier knows where they are or when they will be delivered most of the time, and was told that they should be delivered tomorrow.

I again asked if she - and Amazon - felt it was acceptable to have your customers have no idea when their packages would arrive, and no one - neither Amazon nor the carrier - know where they were or when they would be delivered. She did not respond, and I asked her "So you are telling me that any time I order from Amazon I should just figure that I will eventually receive it, and that neither Amazon nor anyone else knows or cares when, and that if I want something in any definite time period i should shop elsewhere?"

Your Supervisor said "Yes, that is pretty much it." and then just ignored me, refusing to respond for 3 minutes then placed me on hold.

If this is your idea of "Customer Service" then you should not be in business, and if this is the kind of treatment your "Prime Members" should expect for their money, you truly deserve to be out of business!

Regards,

M. LaTourette

Today, 4/13/23, at about 2:45pm an Amazon delivery driver in an Amazon van smashed my retaining wall, walked past the damage to deliver a package, walked back past it to his van and drove off.
I have Ring camera video, although it is blurry, it does prove when he was here.
No doubt Amazon has a damaged delivery van now. It will be torn up down low on the right side.

Three times now, in as many months, my items have been delayed by more than a week beyond a reasonable time. Every time, these delayed shipments have been because Amazon has used USPS as their preferred shipping server. Whenever its been up to Amazon Delivery or UPS, my items have been shipped and received on time, carefully placed and in fine shape.

With the amount of money we pay as Prime members, we should at least be given the opportunity to chose whom we have deliver our packages.

It's clear that USPS has not been able to deliver. It's time to get back the customer service we, as Prime members expect.

Since moving to Georgia, my deliveries from Amazon have been stolen, given to a neighbor next door to me, or items stolen. I have given instructions and a note outside my apartment door to ring the bell to let me know, N this was at the address 2403 Tree Corners Parkway, in Norcross. Now in Loganville and my packages have been placed by the trash can, the garage, and now the back door spoke to someone in Jamaica, who explained to me that I selected that on my site, and I never did the person who I had called before about the complaint about my pills that I had ordered from Amazon. He is the one who made the adjustment, but she claimed that they can’t do it and I know that’s a lie because they have done it for other people, and it was done for me even when I stayed in Omaha Nebraska. Amazon needs to do this because I’m a prime member, and senior, and the services with the drivers are deplorable, unprofessional, and lack courtesy and respect.