Amazon
Reviews and Complaints

I ordered 2 different times this past week Blistex. It says pkg of 12.35 oz is $33.07 plus tax. So total of $35.17. Received the item only to have 1 box of Blistex in it. First time they refunded my money. I ordered again and same thing came, 1 box of Blistex. I spoke with them and sorry it’s your problem we cannot issue a refund. Contacted credit card company and I will go to fraud department if the government to fix this. How dumb woul I be to pay $33.07 for one box of Blistex?

Amazon offered a nutdriver set for a lower price so I ordered it Oct 25 and still have not received it. I called numerous times and have been told that if I didnt want it to cancel the order. I want it and they are selling the set for a higher price so I know they have the sets. They dont want to honor the lower price so are making it unavailable and hoping I will cancel it. Bad business practice for sure.

I ordered a omron m2 blood pressure monitor (order #[protected]) in jan 6, 2023, received jan 9, want to return it not suitable, have had no luck with customer service, tell me non returnable, no where in the product description does it say not returnable< in the return help it says some health care not returnable, does not specify which ones, have been told to contact 3rd party seller and omron itself, which I have done, it all comes back to amazon, the point of purchase, not advised of no return at time of purchase, poor business practise, want my money back, was told at one point if omron did want to get involved amazon would do something for me, that was not true, very dissatisfied do not like monitor cuff and tube attachment to short

The order ends in 8629. On Jan 6 my granddaughters birthday, I got a message at 12;24pm that one of my packages was delivered. I have a ring, doorbell, but no one came to the door so I ran outside to the mailbox, there was a package for someone else. I called Amazon explained what happened was transferred to someone who told me that it was marked as delivered early because it would be delivered on Monday, which made no sense, and if I don't receive it on Monday call back after 730 on Tuesday for a refund. At 8:30 pm I got a message with a picture of my electron drum set which I purchased for my 3 yr old grandson was delivered, immediately I could see this was not my door nor my building. All of the doors have a letter on the door, but conveniently the picture was taken of the bottom half of the door but it clearly not my door. I called amazon and was told the same line as my previous not delivered package. So angrily I wait until today Tuesday after 730. I was transferred 3 times then told by an extremely rude female, I would have to file a police report, I asked file a police report against who the amazon delivery person since 1 he has a picture, he took of someone else's door meaning nothing was stolen from my door because Amazon never came to my door, she rudely says since you keep yelling I will have to release the call now and she hung up. I called my police department, and was told Amazon is being unprofessional, there can be no police report only an incident report because the ring clearing shows no one ever came to my door. and the picture is of someone else's door. Police incident [protected] Officer Weisberg. I call back give this information to a representative name Mel, she places me on hold calls to confirm the information I gave her only to come back and say I'm sorry the police can only give that incident report its not a police report and we can't go by the picture of the wrong door, because it stays it was delivered in a safe place, so we can't refund you and we are the highest department you can speak with sorry. Not only did my grandchildren get their gifts, but Amazon also wants me to pay for items their drivers clearly kept for themselves. I am attempting to contact 7 on your side and will attempt amazon corporate office, but I need help this has stressed me out terribly.

As many others, have reported I have returned an item and have not received my refund credit. I was informed that Amazon had received the returned item, but they have not processed the refund. It has been over a week, now going on week two, and they refuse to provide me neither credit or refund. I will cease membership with Business Prime, and I urge others to do so as well. The service agents continued to reiterate this new "policy", however I am not a criminal and I should not be forced to endure such abrupt month long periods to receive a refund. This is obsurd, and I will seek civil remedies if I am not provided my refund.

I purchased and had a box delivered Friday Han 6th. I opened on Saturday the one box that contained top bottom doors and back and sides. There were no shelves hardware or instructions. I looked online the reviews said delivered in 2 boxes abd great cabinet. I called customer service and got a man who said I needed to return and I said I could not no box and way to heavy for me so I was put on hold for awhile without being told and then after waiting I got another guy who put me on hold and I waited he never came back and then got a girl named April who said yes there eeed two boxes and it would be delivered to call if not. I did not get box so I called again spoke to a man who said I needed to return as I said no and asked for a supervisor who reiterated that there was no second box and I needed to return I asked why did I get an email from one of the employees as all I wanted was my second box. She said the only thing she could do was order a special pickup which not sure if I believe she said I would get an email didn’t know when. What kind of customer service is this employees who blow you off one who sends in writing a lie and a supervisor who can’t even tell me when it will be picked up and I can order someplace else as she could not insure that it won’t happen again I love Amazon and have never had a problem but I am really upset at the service I got

Would not change my email address and asked me uestions like when did I open my amazon prime account. Like I remember what year and month. When I asked to speak to a representative in the usa she refused... Very unhappy with this business... Changed cell carrier and they messed up my port process so chose to change my email and phone number. I went from verizon to at&t verizon messed up my phone number can't access my accounts

I have purchased hundreds if not thousands of items other than food from Amazon for at least past 5 years. I am elderly and always appreciated how easy returns were and also how quickly payment was returned to my bank accounts

I began to return a few items in last few days and saw some items could be returned to Whole Foods, some to UPS and I had to wait up to 10 days to have my bank account credited or choose to have credit go on Amazon for future purchases. I am seriously considering canceling Amazon and Prime

I am 71 unable to drive WHY ARE YOU DOING THIS?

There's two parts to my review. I've had my book on Amazon since 2011. To cut the story short I updated the cover some 3 weeks ago now. The front cover was done overnight.

I was told by Amazon that the second photo when you view my book on amazon.com, being that of the back cover will be updated in 10 business days.

Ten business days were up on Friday 12-23-22. Excluding the two holidays that followed, I called back some 15 actual business days later and was told someone would call back within two business days.

Not only was the cover never updated in the time frame and still hasn't been, no one has ever called me back.

My second point to this review is their customer service. The last item that I had delivered the idiot driver left my package at the wrong house and not realizing this at the time I even stopped the driver as he left our premises and he said, "Oh another driver will be by later, probably with your package." When I realized an email had come through, the photograph showed that my package was exactly where he had delivered it on the premises a few doors away from my own.

I've also noticed when you clearly explain something to one of these foreign agents over the phone when they reply it's as if they've not even listened to a word that you've said.

I was told Monday around 830 am I spoke to customer service through chat. I was charged 64.19 that morning. Customer service told me I would not be charged again after they had checked the problem, I was told that I would get a refund but have not gotten it yet. My card was charged today at 8:55 this morning for another 64.19. I contacted customer service again to let them know about the problem only to be talk rudely to, and transferred over 4 times, hung up on by a chat person also. Clearly nobody from chat knows how to do their job and I would like to sue for emotional abuse. No customer should be treated like this!

First I was told this item would be here January 9th, and then a few days later it said January 13-14th, I was going to buy the membership, however I’ve changed my mind. I don’t know what has changed but y’all aren’t even worth the hassle. I’ve had one little coloring book ordered for a week now and it still hasn’t shipped. This will be the last of my orders.

I purchased this shoe and like many items, I had to return it because of issues with it. For more than a month I have called back and forth been disrespected hung up on and still have not received my refund, they are now implying that the shoe was not returned. I need my money and I am not waiting for another three days; this is so inhumane after I was unable to complete my school assignment due to being sent the wrong notebooks. I am sick and tired of calling your unruly and not customer-friendly staff.

Regards,

Royalty

Full transcript of unresolved errors, empty promises and unethical failure to adress the BBB and be accountable in replacing my loss.please read the following messages below:

1.)

Dear Inspector general this is Justin Langwald again showing an example of conflicting messages from Amazon stating my policy was reinstated, and “diluted” as i seek a resolution for the error in canceling my Accidental Damage coverage policy [protected]. 

Thank you

2.)

On Jan 2, 2023, at 7:40 AM, Justin Langwald wrote: (This was to customer service at Amazon)



To whom it may concern, this is not an official request to cancel a policy, its a statement of facts about an error: 

on Dec, 2, 2022 i received this letter as follows in parenthesis, 

“ 

letter of Macbook Air reinstatement: from amazon assuring my assurion plan was accidentally cancel by Assurion and would be reinstated: 

Hello  justin,

I'm sorry to hear that you were having issues reactivating your ASURION 4 Year Laptop Accident Protection Plan with Tech Support $800-899.99 

i can assure you that it has been reactivated and we reached out to the seller for further information.

The order was placed with Merchant, a seller on our website. I've sent your inquiry about your order to the seller. You can view the email that was sent to merchant  in Your Account at the following link:

https://www.amazon.com/gp/communication-manager/outbox.html ]

We look forward to seeing you again soon.

Thank you for your inquiry. Did I solve your problem?

If yes, please click here: 

http://www.amazon.com/gp/help/survey?p=A33NF3G00XJNK8&k=hy

If no, please click here: 

http://www.amazon.com/gp/help/survey?p=A33NF3G00XJNK8&k=hn

Best regards,

Quasha W

http://www.amazon.com

=============================“

3.) I wrote back to Amazon customer service after speaking to Asurion:

Now after about 25 hours of going back and forth between Amazon, which acted as an agent or broker of this policy, as well as Asurion i have also confirmed the following: 

The only email i sent to amazon thus far which resulted on Amazons part in cancelling my policy in error, without my knowledge, and without my consent,  is from what i sent to Amazon on April 30, 2022 stating :

From Account: [protected]@yahoo.com

"I thought this included theft it does not no longer necessary"

Nowhere does it state that “i justin langwald request to cancel Order: [protected]. It is grammatically incorrect with a double negative and misunderstood, yet if it was misunderstanding in nature why would they cancel my policy which could not be reinstated? Also this is proof that they acted as a broker, as Asurion confirmed!

please read how my order was marked “diluted” and the conflicting message below which is the generic response i received from Amazon on the Better Business Bureau website, which i filed a complaint against! 

4.)

On Jan 1, 2023, at 9:29 PM, Amazon.com wrote:

Hello Justin,

Thank you for contacting Amazon.

I'm sorry for the trouble you had with the cancellation of the Policy in the Order ID: [protected].

Amazon never wants their customers to experience any sort of inconvenience. I'll do my best to resolve this for you.

Upon reviewing the Order details, I see that you were refunded on this Policy as on May, 2022 due to which this Order was marked as diluted.

That said, the Refund was issued to your Original Payment method.

You can view details of the completed refund on your Amazon.com account:  http://www.amazon.com/gp/css/summary/edit.html?orderID=114-4457049-7621012

Please reach out to us if you require further assistance via call/chat and we'll be delighted to help.

I remain at your service if you got any further inquires.

We have several options available for self-service along with phone, e-mail and chat support 24 hours a day, 7 days a week.

To contact us via phone:

http://www.amazon.com/clicktocall

To contact us via chat:

http://www.amazon.com/clicktochat

In case the above  links are inaccessible, you may call our customer service department, so one of the representatives will be able to help you. Here are our customer service phone numbers:

-Toll free: [protected]

-U.S. and Canada: [protected]

-International: [protected]

-Español número gratuito:[protected]

If there is something that I missed to mention or to do to make things easier for you, please let me know. I will be happy to grant the satisfaction that you deserve.

Thank you for your patience and understanding. We look forward to seeing you soon again.

Have a Blessed Day!

Best regards,

LizyG

Thank you.

Amazon.com

Sincerely, 

Justin Langwald

Tel: [protected]

Email: [protected]@yahoo.com

5.)

On Jan 5, 2023, at 7:26 AM, Justin Langwald wrote:

Dear Arun,

I have been a loyal customer who also introduced my family to, for over 20 years, please reconsider what available options you have, but you must consider the fact that you are representing Amazon and someone within your company made an error which resulted in me losing my protection of a laptop, which you can only get of within 30 days of purchase!

If this were an item most valuable to you or of great importance wouldn't you want protection, and what would you do if someone took away your protection plan without your consent and without your knowledge? I respect your company and your intentions but something must be available to you and something must be done please.

Sincerely,

Justin Langwald

Tel: [protected]

Email: [protected]@yahoo.com

On Jan 2, 2023, at 8:33 AM, Amazon.com wrote:

Hello Justin Langwald,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Assurion protection plan for your laptop.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that this is a seller fulfilled order which was cancelled and refunded already in the month of May 2022.

As per the update, we'll not be able to take any action on it or compensate in this case from our end.

If there was any alternative, we would have surely helped.  

Please feel free to contact us directly by replying to [protected]@amazon.com if we can be of further assistance.

==========================

Information received date: 1/1/2023

==========================

Case Description: i bought a protection plan called assurion thrpugh amazon for a $899.00 macbook air. Amazon misinterpreted a complaint and took it upon themselves to cancel my protection plan. this happened without written or verbal authorization and unbeknownst to me! it was cancelled i could not get another protection plan to replace it, and my laptop should have been covered. i did not therefore grant authprization just was only offered a reimbursement of $20.00, whereas they should have offered to replace the laptop , or the $899.00 credit for the loss, that they knowingly cancelled in error due to the email attached. even after notifying them of their error they insulted me with a $20.00 courtesy after being a loyal customer for 20 years and purchasing dozens pf policies- this is clearly illegal and they offered no compensation for my loss!

Desired Settlement: Other (requires explanation)

Replacement; Store credit

====================================================

Regards,

Arun

Amazon.com

http://www.amazon.com

The solution i seek:

Dear Amazon,

Please rectify this situation and follow through with your responsibility Amazon and since you canceled my policy without my knowledge or consent issue me what i lost by your actions in the amount of $793.00!

You contract with USPS to deliver products, but USPS doesn't deliver to the address when they choose not to. Instead, they notify me that I can pickup the package at the local USPS office. I drive 10 miles, round trip and pickup the package, but they can't drive 1/4 mile and deliver the package.

They claim the package was too big or too heavy. They claim to protect me, they won't deliver a package to an unoccupied address. They claim if the home address is more than 1/4 mile from the post boxes, they cannot deliver. BS

I suggest you STOP using USPS. They are useless.

Amazon, UPS, Fedex deliver directly to my home, no excuses.

USPS does not. STOP USING THEM.

Something to try on your own:

Some history first - They keep shipping large packages vis USPS, and the post office does not deliver to the house. The USPS has been requiring cluster mailboxes for many years, so it's less work for their union paid employees. Depending on what & where you read it, their policy says if they can not fit your package in your shoe box size cluster box, they are suppose to deliver it directly to the house.

This is not what happens, most of the time as they just toss a slip in your box and tell you to go to the post office and pick it up. In our resort, they don't even bother putting packages in their mail jeep when they go out to deliver the mail inside the resort, as they know it will not fit and just takes up space in the Jeep. So they just show up with a stack of slips they have already deemed "Delivery exception, mailbox was full", or at least that is the common message the Amazon order status shows. They put these in the box and continue on their way.

Now, this is for those reading to try, around Prime and not the real reason of writing this above, as the above is just one of the reasons I am am going to cancel Prime. it seems everything I order is now taking 6-7 days from the time I order it, until the estimated delivery day, using the Prime Shipping Option.

Try this, select and item and go to the check out, and select your best prime shipping option, note the date. Now, sign out of your account, or open an in-cognito browser window, and select the same item, without signing into Amazon, then go to check out. Enter your address or for the most part just the ship-to zip code and see when it's expected to be delivered. We have done this three times this morning, all with different items (Noted as Ships from Amazon) and two of the three times, the "free shipping" was going to get it here the day before the other option we were signed into, with the paid Prime membership we have. This is not a far away place either, as it's outside Atlanta, GA and they have been been shipping here to a 5000+ lot resort for a decade.

One reason I signed up for prime shipping many years ago was 2-day shipping, which was pretty much from the time I ordered it, unless it was late at night. Now the hyperbole from Amazon, is it's 2-day shipping, whenever we get around to shipping it, which may be 5-7 days. It was also a way, at least originally, to avoid USPS. Now, their shipping logistics ship huge boxes via USPS, and memory cards for a camera come UPS or Amazon Delivery truck.

If you talked to Amazon, depending on how fast they want to end the chat, they will either tell you they can't control the shipping method, or they will tell you they will "check some magic box", to let their shipping department know to not USPS. Which of course does not happen.

So the question is why bother to paid $140 a year for substandard shipping? The other freebies with the membership are not useful to me, so we at least plan on cancelling it in few months before it renews. if I wanted to get in my car and make a 40 minute round trip to pick something up at the post office, I could have just saved the trouble and went to Wal-Mart or Target. And if I do really need it from Amazon, I just know with either option I am going to wait about a week and high probability I will still have to go pick it up at the post office, which helps me decide if I really want to bother with it or not.

I suggest anyone reading this trying the shipping debacle I described and report back as we have done this a couple couple of times this week, with different sign-on's, with & without Prime membership shipping, and the results are the same.

I placed an order on December 4, 2022. The order number is [protected]. The order was charged to my Debit Card when placed, on December 5, 2022 in the amount of $92.03.

The order arrived in two separate shipments.

When the second shipment was sent my card was charged $44.01 on December 31, 2022. The $44.01 was part of the $92.01 that had been charged on December 5, 2022.

I called Customer Service and was routed to an off-shore Customer Service agent who I could not understand (and I work with off-shore resources on a daily basis). The jist of what I was told is that the $44.01 would be credited back to my Debit Card when the package arrived.

The package arrived on January 2, 2023. I waited for the credit to show on my online banking.

Today, I called Customer Service and was again routed to an off-shore agent.

I absolutely could not understand what she was saying to me. When I asked her to transfer my call to a Customer Service Rep in the U.S. she said she could not to that.

I was able to capture that my account would be credited in 7 - 10 days — which means Amazon has use of my money for over a week by double-billing me. This has never happened to me before and I order, from Amazon, frequently.

I expect more from Amazon. Is this really how you want to treat repeat customers?

If Amazon is going to engage off-shore resources, to deal directly with customers as a first line of contact, I suggest those off-shore reps know the language, the business, the business operations of Amazon, how business works in the U.S. and consumer expectations of U.S. customers. And, in the event that a customer finds it necessary, Amazon should provide an option to speak with a Customer Service Agent in the U.S.

I am really disappointed in Amazon, Amazon's Billing practices and the Amazon Customer Service.

Purchased a Sainlogic weather station model ws0835 plus , supposedly has 1 year warranty but cannot get this China company to answer there warranty forms on there web site, called Amazon for help, was told they only warranty for 30 days, the rest of the warranty is thur manufacturer. But I asked if the company that they allow to sell from their site doesn’t respond or goes out of business how does the consumer recover their money? Amazon made their money, manufacturer made theirs, so consumers is just out? They offered a 70 refund charging me a restocking fee? It’s defective how are they restocking? They use to care about their customers, now you are just sol! Will switch my buying back to chain stores hope all people reading this will as well.

I ordered the subject item from Amazon 12/19/2022 and had it delivered 12/29. Shortly after I placed this order with Amazon, I learned that my son could get me a suitable rollator at no cost to me. That is when I tried to cancel this order.

On or about 12/23 I called Amazon to cancel the order only to be told that the shipping process had started and I could no longer cancel the order. The agent presented 2 options-refuse the delivery or return the item for a refund from Amazon. During this call, the customer service agent noted, no need for concern-I can return the item for a full refund. I trusted her word.

I left a note on our front door for the delivery person to ring the bell so I might have a chance to refuse the delivery, but that did not work! I went to a local Amazon returns site (Kohl's) the next day and they could not help me because I did not have the necessary return paperwork.

On returning home I tried to execute an Amazon return order for the rollator online and ran into a problem; so I called Amazon. After an hour on the phone I was told that this item is non returnable and there is no option for me to return this rollator to Amazon and my only possible option is to return it to the manufacturer.

During my conversations with various agents, I noted that the ad for the rollator contains these words-Return policy: Eligible for return or replacement. Moreover, at this link on the Amazon site-

https://www.amazon.com/gp/help/customer/display.html/?nodeId=GMZNGRA9B5PCJB5F

there is presented a list of nonreturnable items. Nowhere is a rollator, medical equipment or any item seemingly related, listed.

When I mentioned these facts to the account-specialist supervisor, I was told that to see the details of the return policy, I needed to hover over that statement in the Amazon ad to see the underlying conditions. Who would have known this without being told that one needed to hover? Why is this information not more obvious?

When I mentioned this fact to our daughter, who is a much bigger purchaser of Amazon products, she was somewhat stunned to learn that there is a special method to learn about the limits of Amazon's return policy!

Before purchasing this rollator, I had called Drive Medical because I had a question about this item. During this call they made it clear that they are the manufacturer of these items and not the distributor. What I heard is that they do not deal with retail customers. This is why I am corresponding with you.

The rollator package was delivered without damage and it has not been opened (see attached photo). I would like to return this item for a full refund. Can you help me with this?

Sincerely,

Joseph Halpin

3405 Island Creek Ct

Silver Spring, MD 20906

[protected]

My order was rejected on delivery as it was no longer required.

The product is back in your warehouse and that is confirmed in the system.

I did not receive a return.

The system suggested the order was still "live" so I have cancelled the order.

The system now seems to be waiting for the product to return before a refund is processed.

You already have the returned item.

Order number is ORDER # [protected]

I hope you can help. Thank you

Prime used to be wonderful with stellar delivery service as promised. That has all changed, while at the same time they are increasing the price. Things that used to take two days now can take weeks. So while we keep paying they are ripping us off. We have started shopping their competitors first and only ordering from Amazon if no one else has the item. Many of our friends make the same complaints. Amazon prime has become a con, a false come on, and an abuse of their customers. The other day I purposely had a friend who lives 40 miles away check delivery times (who doesn't have prime) on an exact item:. Amazon promised delivery by 12/30, while mine promised delivery by 1/9, and as it's been going probably won't even come by then. A rip off!