Amazon
Reviews and Complaints

I'm in the middle of a bathroom remodel and ordered multiple items from amazon... I returned 3 items...2 were shower systems that my plumber said I couldn't use in my situation... When I received them because I knew they weren't compatible with what I needed I didn't open the packages and returned them well within the 30 day allowed period. The third item was a tub filler which I opened and realised it was bigger than I visualised and immediately repackaged and sent back also within a week of receiving. I then got hit with almost $400 worth of restocking fee after I was not told about this at time of purchase and in fact the reason I was using amazon was because it stated free returns. I also purchased replacement items from amazon in different styles for these items (tub filler and shower components) i'm a prime member and make frequent purchases... I've contacted amazon and they have said the restocking fee was charged due to the items being damaged... All 3 including the 2 completely unopened packages... I'm outraged and need help in getting this money refunded... If they were damaged I can guarantee it was not by me... How can they hide behind this claim... What are my rights... I have no intention of letting this go... Do I need to hire a lawyer or file a small claims against amazon... Please help me resolve... If there was damage it was nothing to do with me... Please help me with this... I'm completely outraged at amazon... And won't be letting this drop until they refund those fees... Thank you for your help k

These two charges hit my bank account - neither have I made and I do not use my debit card - I need this credited back and copies of whoever charged this

06/29/2020
AMZN Mktp US*MJ52U DBT CRD 1106 06/29/20 [protected] Amzn.com/billWA
-$36.99

06/29/2020
AMZN Mktp US*MS8S4 DBT CRD 1734 06/29/20 [protected] Amzn.com/billWA
-$19.99
Email response and action to: [protected]@yahoo.com
Cell - [protected]

Good morning,

I have noticed some suspicious activity on my credit card as follows:

on 6/12 I was charged an unauthorized amount of $59.99
on 6/15 I was charged an unauthorized amount of $14.26
on 6/15 I was charged an unauthorized amount of $30.68
on 6/26 I was charged unauthorized amounts of $13.75 and $114.94

I appreciate your assistance and need answers ASAP please.

I live in Oregon. So, the things that I order are purchased and paid for here in Oregon. If I buy an item and have Amazon send it to someone as a gift Amazon charges me sales tax. Amazon says it's based on the delivery place. So, for me to send anyone I know that doesn't live in one of the five states that don't have a sales tax I have to support that state. I don't think that's fair. I live in Oregon. I order from Oregon. I pay from Oregon. If there is any lawyer that can file a suit against this practice of taxing people that shouldn't have to pay other states taxes, SIGN ME UP! This is a totally unfair practice. The sales tax should be charges to the purchaser's home address.

The first thing is I ordered an item. Recieve a texxt to confirm address. Told them the correct address and it still was delivered and they refuse to refund me the money or the item. The item was for! 12, may not seem like much but it was when you dont have much money. The second is I keep getting charges ever month on my card from amazon.com/bill waus in the amount of 6.39. This is theft

It's been a long time now, and i have still not received my item. The order number is NF2017120807185115342. The tracking number says it's been delivered. But nothing has come in to my postal box. If you can check from your end, and see if you can locate it, it would be helpful. If this doesn't work, could I have a refund. I would appreciate your time in this matter.
This was in January. Nothing has happened? Are they ignoring my request?
Thanks
Bruce
7-11-20

It is 7/10/2020. My Prime Video was out for at least 2 hours. After talking to support and retrying what I already tried on my own I was informed that there was an issue with Roku TVs and that it was a server issue. I was passed around to May, Latif, Sanjit and Nikail on chat before being transferred to a phone call from Washington. I asked for compensation for lack of service and was told it was happening to everyone and they don't do it anyway. The woman was rude and abrasive on the phone. She said Amazon never offers compensation for such matters and hung up the phone. I was also told that since it was a server issue that it may be 24 to 48 hours without service. The bottom line with these people is suck it up. That is not how you should speak to customers. Even if there is not that one can do it is the duty of the customer service representative to listen and care about what is happening. These people gave no indication that they cared about my problems and just wanted out of the chat and phone call.

I'm getting payment Taken From my account. I want it to stop! I have no account with them! What is this Prime*Amazon ? How Did they get my information? I haven't order from them in over 6mos! Are keeping information and storing it use unauthorized? I hope someone can tell me something and do something about this problem! ASAP !

I have been ripped off by amazon billwa for $1512 and want refund for this fraud charge.

amazon prime amzn.com/billwa 43al9vzgnrd $119.00
amazon prime*q53sm4a43 amzn.com/billwa 1yc2rlfow03 $127.78
6-8-20 amazon.com amzn.com/billwa 4s53wgh7mbk -$85.89
05/16/20 amazon.com*2m2pn8dd3 amzn.com/billwa 4pwaxwpzuya $16.07
04/17/20 amazon.com*dx8cj2td3 amzn.com/billwa 1gbd9he8yu2 $28.64
04/16/20 amazon.com*h15e15an3 amzn.com/billwa 1nybs6q0puc $52.33
4-8-20 amazon.com*ip8qw2hf3 amzn.com/billwa 21kqt3dk76e $54.47
4-7-20 amazon.com*li1ct15u3 amzn.com/billwa 57e5xwr24rs $27.89
4-3-20 amazon.com*ma4x65lw0 amzn.com/billwa 62dcvmimv7p $28.15
4-3-20 amazon.com*mz1eh4i72 amzn.com/billwa 1x9401rm59l $11.58
4-3-20 amazon.com*nz90a1va3 amzn.com/billwa 3zwfo6vmadq $85.89
4-3-20 amzn mktp us amzn.com/billwa 1mc6rod6vc2 -$18.20
03/29/20 amzn mktp us amzn.com/billwa 5gctqg02sj6 -$37.58
03/29/20 amzn mktp us*5o5e946h3 amzn.com/billwa 9clrp58zavx $0.20
03/29/20 amzn mktp us*7b9ad7a33 amzn.com/billwa 19jua0k788q $16.64
03/27/20 amzn mktp us*8b7sy0hc3 amzn.com/billwa 6xp24zlslra $104.89
03/16/20 amzn mktp us*ax3dl61u3 amzn.com/billwa spb4kio3glx $27.91
3-8-20 amzn mktp us*gl7ni04p3 amzn.com/billwa bo3cdytua2y $37.58
02/16/20 amzn mktp us*gr13k3fi3 amzn.com/billwa 3mgzmcoqi74 $28.98
2-8-20 amzn mktp us*hc67938o3 amzn.com/billwa 67vtn2bqp1e $8.04
01/13/20 amzn mktp us*m008d5j32 amzn.com/billwa 3dfeiahm2h2 $32.20
1-8-20 amzn mktp us*m016m83f1 amzn.com/billwa 6su94tssnfc $83.77
1-3-20 amzn mktp us*m65pn3j50 amzn.com/billwa 1puu1iivximiobarxqbh $32.20
12/26/19 amzn mktp us*ma05n3lh0 amzn.com/billwa $9.02
12/17/19 amzn mktp us*ma16e06f0 amzn.com/billwa 2ufpcg6hu8r $21.84
12/17/19 amzn mktp us*ma7xu5351 amzn.com/billwa kifabx5eu17 $18.40
12-8-19 amzn mktp us*ma86q46t0 amzn.com/billwa 2zha2x3xnzc $23.28
11/30/19 amzn mktp us*ma9dc9sl0 amzn.com/billwa 2jtbd1qn5fp $0.03
11/29/19 amzn mktp us*mh04l3ye0 amzn.com/billwa 1dmj6trimub $91.97
11/13/19 amzn mktp us*mo3i54o72 amzn.com/billwa 74m8cuo8jg0 $20.90
11/13/19 amzn mktp us*mo9kc0sr1 amzn.com/billwa 3u7y0q3y94f $11.80
11-11-19 amzn mktp us*mt3wd7h20 amzn.com/billwa 5mh7n08wvxy $35.99
11-10-19 amzn mktp us*nm8vl9is3 amzn.com/billwa 61neob970ik $18.20
11-8-19 amzn mktp us*ou0zi7z33 amzn.com/billwa 5m9sjvg3jgy $27.90
11-2-19 amzn mktp us*pb7y15tl3 amzn.com/billwa 3twu4294ifd $120.20
10/20/19 amzn mktp us*s05cg91l3 amzn.com/billwa 63uv58vaywu $13.87
10/17/19 amzn mktp us*tn1qa4ad3 amzn.com/billwa 7ke73r84wch $39.72
10-8-19 amzn mktp us*ub9pk1fh3 amzn.com/billwa 2vjsls7m0df $18.99
10-2-19 amzn mktp us*v81276nh3 amzn.com/billwa 5eypw4771sm $188.90
09/21/19 amzn mktp us*xg6lp9pb3 amzn.com/billwa 3bsvy19c7qe $16.07
09/20/19 amzn mktp us*xm9ry3q23 amzn.com/billwa 1tejym743qc $9.65
9-8-19 amzn mktp us*zg70045w3 amzn.com/billwa 6akrwz61czw $42.85

$1, 512.12 what is amazon doing to protect customers.

Barbara Gay [protected]

On 6/30/20 a charge in the amount of $5.89, $13.90, and$0 .41 cents was taken from my account.
also, on 6/29/20 a charge in the amout of: $19.98, 28.99, and 19.98 was taken from my account. I did place an order with amazon and the correct amount was charged. These charges are not on an invoice and not on my blaance when I placed my order.

Can someone explain these charges to me?

I did not authorize these charges and I want my accout refunded.

I purchased four diamond art kits on April 27, 2020. I have not received anything.
Invoice # c12719507538000.1
Transaction# 8SX55205TD594854A
I don't know what else to do to get this handled. This almost $40 worth of products.

paid 300 to crescentworld thru amazon for a freezer to be delivered to my apt in houston tx. was tracking freezer continuously, within 1hr of its arrival i recieve an urgent text message from crescentworld, stating that freezer had been severley damaged, and that crescentworld was expediting a new one immediately and that id be recieving unit within 1 week. its well past said week, still no unit, i looked at reviews on amazon about this company, and there are many..all negative saying they never recieved unit or it was damaged very badly, amazon refuses to give my money back saying that since this unit contains a flammable gas they will not take it back, ive spoken with numerous companys that use the same type freon the freezer uses, they all say that it is not a flammable gas, and amazon refuses all correspondance on this matter..so amazon is refusing refund on item that was never delivered, then lyeing about their reason for no refund

I'm Gulcan Kok. Amazon.com on May 3, 2020, I created my seller account. I was asked for additional documents and was told that my seller account would be suspended until I could provide them. These documents are a utility bill and a document to verify my Amazon-registered credit card. I've been sending these documents for 1.5 months and I get negative responses every time. I had non-English characters in my name and address in my documents, and there was no postcode in those documents. Yes, it may seem impossible to you, but there is a 90% chance that utility bills and other official documents in Turkey don't have a zip code. In our documents, dates are written in the form of days/months/years, as opposed to the format of date writing in the United States. I contacted the service provider to correct these three errors. Despite this, Amazon refuses the documents I sent. I know of course that it is not possible for the world's most valuable company to buy new sellers at any time, but Amazon did not say it would deactivate my account while charging me the amount of $47.19. I can't find any real people representing Amazon to be interlocutors. I have to tell Jeff's stupid robots that my documents are authentic, that the information I provide is real, and that doesn't seem possible. If my seller account won't be reactivated, Why didn't Amazon tell me that at first and collect payments from me? In a stressful 1.5 months of trying to get Amazon to accept my documents, no one explained it to me. They didn't say any real reason why my documents were rejected. That's why I'm writing this complaint about Amazon. Amazon has 10 unhappy sellers versus one happy customer, and even more unhappy seller candidates. Let Amazon know that it is not sustainable to make its sellers, who are business partners, so unhappy. I request that my documents be reviewed and my seller account reactivated.

Every time you purchase a durable consumer item on amazon (sandals, foot massagers, etc) within 24 hours you receive an e-mail from amazon asking you to buy more of the same based on your (most recent) purchase history.
For a leading tech firm it is quite bemusing to see how very primary the algorithm must be that it generates a mail asking you to buy that which you just did and probably received within the previous 24 hours, which you have barely used and which surely has not worn out to need replacement.
A recent order gave a different experience.
After the purchase of a rain jacket, and within 24 hours amazon sent a mail proposing a similar item (similar functionality and is $17 less expensive).
Curiously, this item was not proposed during the search that led to the purchase even after setting the filter to rank products from low price to high price.
An attempt to cancel the order received an e-mail response immediately saying it was too late and the only option was to return the item and purchase the lower priced one.
Two questions about the technology:
1. Why was the less expensive item not proposed during the original search?
2. Why was the lower priced item proposed in the immediate aftermath of placing the order?
It may be better to search, place an order and cancel it to await a lower priced proposal before finally concluding the transaction.
In engaging a chat session with customer service at amazon, this problem got escalated three levels before the person hid behind bureaucracy and rules instead of customer satisfaction. Amazon knows it is less expensive for them to make a gesture and credit the card or the account with the full or partial difference in the two prices. But bureaucracy rules and prefers to incur a bigger material cost by asking to return and re-purchase with zero explanation to the customer or satisfaction for the customer. Every start up reaches the point where they get so big that they resort to bureaucracy.

This is Neriman Yunuslar. I created my seller account on March 19 and it was suspended as soon as it was opened. I understand Amazon wants to verify my identity. I gave them my national ID card to do that. They wanted to verify my address information and I provided them with my home phone service bill. As proof of address turkiye.gov. tr I provided an address document called "place of residence" from the website (government-owned website). I also showed them how they can verify all these documents from government-owned websites. My store is called Dolphinsstore. Email address of my seller account [protected]@gmail.com have Amazon officials check and see what documents they find wrong. I've been trying for 1 and a half months! I am a member of the vast Amazon vendor community, and the account of those who created the seller account was reactivated much later than me. And his documents were the same as mine. I'm waiting for an explanation from Amazon officials! I am still waiting while the seller account of dozens of people who created the seller account after me is reactivated. Applications could be automatically controlled by artificial intelligence software. So why am I 1 and a half months of effort because of the errors of this artificial intelligence software! Why doesn't a real person stoop and check my submissions? Your artificial intelligence software is problematic and I don't have to pay for it by spending 1 and a half months! If I even buy a two-cent product and I want to return it, a real person will respond immediately to my refund request, but why won't anyone respond to a new seller's application that will please many Amazon customers? Have Amazon reactivate my account immediately or else BBB.org I will also complain about Amazon on websites where other consumer complaints are published!

I am being charged for some time now and I don't upstanders. One week it's $12.99 and the following week $6.99. I have written Amazon to find out what's going on with money being taken out of my account. I have checked with the Prime to make sure that It was canceled. It has been canceled. But I'm still being charged. ( Amazon Prin=me Amzn.com/billWAUS ) Please stop this payment from coming out of my account. Thank you.

Hi there..i received an email to my account [protected]@gmail.com from amazon saying that someone has hacked my account and has changed my email address. Strangely none of your contact numbers work. Can someone please contact me and please get this sorted as I can no longer access my account. it would be great if someone contacted about the login issue

ORDER # [protected]
Order Details Invoice

ORDER PLACED
May 26, 2020
TOTAL
$99.95
SHIP TO
Eileen Whitney
47
tails Invoice
Return complete
Your return is complete. Your refund has been issued. When will I get my refund?

Vionic Canoe Dennis Toe-Post Sandal - Men's Leather Flip-Flop with Concealed Orthotic Arch Support Brown 11 M US
Sold by: Orthotic Shop
$99.95
Buy it again

View your item
View return/refund status
Leave seller feedback
Write a product review

Final Details for Order #[protected]
Print this page for your records.

Order Placed: May 26, 2020
Amazon.com order number: [protected]
Order Total: $99.95

Shipped on May 27, 2020

Items Ordered Price
1 of: Vionic Canoe Dennis Toe-Post Sandal - Men's Leather Flip-Flop with Concealed Orthotic Arch Support Brown 11 M US
Sold by: Orthotic Shop (seller profile)

Condition: New
$99.95

Shipping Address:
Eileen Whitney
23 LOW ST
NEWBURY, MA [protected]
United States

Shipping Speed:
One-Day Shipping

Payment information
Item(s) Subtotal: $99.95
Shipping & Handling: $0.00
-----
Total before tax: $99.95
Estimated tax to be collected: $0.00
-----
Grand Total: $99.95
Payment Method:
Debit Card | Last digits: 9360

Billing address
Eileen Whitney
23 LOW ST
NEWBURY, MA [protected]
United States

On 1 April 2020 Amazon.com I created a seller account on it and that account was suspended on the same day. My storefont link: www.amazon.com/shops/ozselcukstore I was asked for a utility bill as an additional document. Since April 1, I have sent the documents they have requested from me, but my seller account is still deactivated. My documents are authentic and unaltered. My credit card selected in charge methods is valid and chargeable. Despite this, Amazon refuses my documents. My seller account is registered in the professional selling plan but I have not been able to take benefit of any features of this plan because my seller account is deactivated and I cannot sell. I knew that if I reduced my selling plan to individual, the cases I created would not be prioritized, and therefore I paid for the professional selling plan for two months. I created a claim to refund those fees I paid but Amazon didn't make that refund. I request that the fees I paid to Amazon be refunded immediately and that my seller account be reactivated.

I called yesterday about an auto order of an item I never remember doing. When I reached Amazon customer service I feel that the way they are verifying a customer is not efficient I need to repeat my information 3 times before they can find me. The first agent was able to cancel the auto order on my account, I am also asking about the pending item for delivery and wanted that to be returned and refunded to my card. I was transferred to Mercedes and telling me to call again the next day to cancel the order. I am so surprised that she cannot give a one time resolution with my case and wants me to call again - I ask her why do I need me to call again - the experience of finding me in your system that took a while and verifying me was painful enough and I am being instructed to do it all over again. I told her as I was able to get an agent on the phone, is there a possibility of a one time resolution for this? She is explaining to me the whole amazon process for shipping and delivering to me as a customer doesn't want to hear that I just want to hear the resolution- I am expecting the same experience as on Amazon account website FastEasy and seamless. And she is very confrontational and doesn't even care if she is providing good customer service, as if she has a mission to read to me a script that is very unnecessary for my problem just a waste of time. I am very disappointed that the service i have on the website and customer service is totally on opposite sides- Your customer service needs to up their game anyways they are representing Amazon a brand known for fast easy and seamless service but not on customer experience and service.