Amazon
Reviews and Complaints

I am a regular customer on Amazon.in. It has good variety of products and nice user interface experience as well. But recently realized that how worse the after-selling-services it has and there is no proper escalation matrix or department who actually listens to your grievances.

This is regarding my recent transaction and interaction with Amazon. Here is how it happened:

30-Jul-16
I placed the order of'HTC Desire 620G' mobile on Amazon(Order# [protected]). Amazon promised to deliver it by 6-Aug-2016.

6-Aug-16
Product not delivered by the last date.

7-Aug-16
I tracked the status on the website, it says'Product is on the way'. I decided to wait for another few days.

11-Aug-16
After getting no update from Amazon and no change in the tracking status, I decided to contact the customer support. I used the live chat option and talked to a CS agent(Mirza Abdul) who assured me to wait for another 2 days and it will get delivered.

13-Aug-16
Product still not delivered and I got no update from Amazon. So I wrote to the customer support and ask to deliver it on URGENT BASIS.

13-Aug-16

Amazon agent(Sapna R) being very quick in responding, assured me to wait for another 2 days and the product will be delivered by 14-Aug-2016.

16-Aug-16
Being frustrated so much by the infinite wait and fake condolence, I wrote another text to Amazon. I told them the urgency and importance of this order. Since it will be a gift for my sister on Rakshabandhan, which is on 18-Aug-16.

16-Aug-16
Amazon agent (Abdul M.) being very nice, called me for apologies and resolution. He told me that there are only 2 solutions to this situation now:

1) He can cancel the order and I will get full amount refunded. Then I can go and purchase the phone offline in order to get it before 18th Aug, so that I can gift to my sister on Rakshabandhan. I denied since the phone is not a latest release and hence, it is unavailable in the market.

2) He can cancel the order and I can place a new order which will also take 2-4 working days to reach me.

I begged this guy that I need this before Rakshabandhan and this could be the only solution to my problem. He said that he has tried his best and there is no way I can get this product before 18th Aug.

I closed my eyes for a moment, cried inside and decided to go the way situation is. And I finally told him that I will place a new order.

16-Aug-16
After placing the new order (thanks to Amazon for adjusting the difference in amount), I noticed very soon that the product is available with options of faster delivery. I could get it delivered by 17th Aug 8PM, if I pay some extra amount or even free with Amazon Prime scheme (screenshot attached).

I was literally shocked and could not believe my eyes for a moment. And soon I realized that it was not just my bad luck, but Amazon's wicked intentions which the agents applied just for company's benefit. They clearly ignored my feelings and didn't even try to understand what my situation was. I still could not believe that Amazon could do something like this, Sorry to say!

As a loss of festive feeling as well, since I could not gift anything to my sister on Rakshabandhan, I felt like the poorest guy in this world. Though I was being very pro-active ordered the phone on 30-Jul-16 which even could not get delivered by 18-Aug because of the carelessness of few agents, especially Adbul M. He got the last chance to rectify everything but he cheated me by his sweet false statements.

As a result, I loose trust in Amazon and it's so called customer centric services.

What I lost may never be recovered but to compensate a part of it, I demanded necessary actions against the concerned agents and full refund of my phone's amount, since it gave me no value and happiness when it finally reached me.

Amazon tried to being customer centric here, added Rs 250 to my gift card balance. But this is no compensation to my loss:(

Sameer

I placed a order for a video card through Amazon on August 30, 2016. According to the Supervisor named "Suraj", Amazon can't help a customer according to their policies. "Suraj" stated further it is "normal" and "all items" must take several days in order to come up with a solution. I've read in multiple forums from the "BBB" website to "Amazon Community" pages, of customers receiving a replacement or a refund for items marked as delivered, but were never received. According to the tracking on Amazon's website, "Your package was left at the front door or on the front porch." Therefore, because Amazon authorized the release of a high value item to be left outside the customer's home, Amazon is 100% responsible for the package. In other words, Amazon basically did not follow due diligence procedures. On top of lying, not providing proper customer support, failure to provide due diligence, Amazon has refused to provide standard customer service multiple times. I have tried to resolve the problem in which I have not received my item. The frustrations and stress by the action and/or in-actions of the customer service representatives to the supervisor (Suraj) in failing to provide a reasonable solution and treat me equally plus fair are not acceptable. Amazon being unfair through the actions of Supervisor Suraj in refusing to help me with a delivery issue, I would like a refund for the graphic card that hasn't arrived. I've dealt with multiple companies before (walmart, target, cvs, bestbuy, etc.), but the lack of non-helpfulness from Amazon recently is the worst I've experienced in my entire life. As a result, I'm taking this complaint into multiple forms to let everyone know about the poor customer service at Amazon. I can't believe how much of my time was wasted, it's like they don't even care about customers. I will definitely share this bad experience with amazon to family and friends.

Hi,

I am really disappointed with Amazon delivery service as well as customer service. My order has been left to garbage room two times in a row even though I filed a complaint. On top, today the delivery man rang our door bell literally 5 times, while my wife was trying to put the baby to sleep and woke him up. Previously Amazon was calling to check if we are home but probably due to a cost cutting exercise or something they stopped that. Well hope loosing a customer is worth it.

I am a prime member for 2 years and I have been told I made 417 purchases from Amazon during this period. It is really frustrating to get an answer from Amazon customer service that you will file another complaint to Amazon Logistics and you will try to improve, exact same words I heard in the previous complaint. If this is how you treat your customers, all I can say is no more Amazon for me. I will not renew my prime membership and stop purchases from Amazon immediately and move to an alternative supplier

They advertise this recliner with the lever handle, I ordered this recliner in red, which was what my mom wanted, she was recently in the hospital and used the lever handle recliner because she could not sleep in a bed and this type recliner was not very taxing on her body after heart surgery and she could get in and out of it easily.

What she got was the pull clasp handle, which means to close it she would have to have the lower body strength and use her feet to close it, these type recliners are hard to close for the average healthy person,
my mother has sat in this chair exactly once because she just can't close it after it is opened and it hurts her hand to use this type of clasp lever,
when I wrote my review to Amazon they said I couldn't post it, so I had to tone it down, which I did, but they still have not made this situation right.

If you're not going to get what their picture has advertised then they should not advertise it as such.

I received an email from Amazon Prime saying "Buy It Again"? Regarding Taste of the Wild High Prairie Formula 30 lb bag. for $61.99 less than 1 month ago (July 24th, 2016), and on previous occasions I paid $44.99. That's a $17.00 dollar increase in under a month. So I checked out their other prices on the i.e. salmon formula that price did not change. I have also noticed that on several occasions I have looked at something and then went back to look at it 20 minutes later and the price has gone up significantly. I feel this is price gouging and am thinking of canceling my Prime membership, which is now over $100, I think I was charge $115 for my last renewal.

My name is Vishakha J Ambekar. I have not received refund of Rs. 1029 from Amazon India and it's been 2 months I am waiting for my refund.

I ordered a product "S Noilite 23" Straight Natural Black Full Head Clip In Hair Extensions 8 Piece 18 Clips Hairpiece Trendy Design." When I received the product it was a local product and not was S Neolite brand. Quality was also bad so I raised a request to return this product on 21th May 2016 and i should have received a cheque of refund within 7-10 working days.

After few days I called customer care to ask about my refund status they said cheque is in transit it will take another 3-4 days. In the 2nd week of June I again called and asked they said cheque was "lost in transit" they will initiate a request for a "second cheque" and it will take 7 days, i requested them I dont want cheque and give direct credit in my account through online transfer but the executive said as per their policy if they failed to give cheque twice then only they can give refund from online transfer.

So I expected that i will receive my refund till last week of June but again they failed to give cheque of refund. I called again on 04-07-2016, 07-07-2016, 11-07-2016, 23-07-2016, 27-07-2016

Reasons = We are initiating online transfer. We will pocess your refund on priority.

= we can not give direct credit by online transfer.(You have to wait for 10 days. we will take action against employees for making false promises on your request. you will definately recieve a cheque of refund - Senior Executive

= Cheque is in transit.

= Cheque was presented to bank but bank refused to accept as their was name mismatch. We are processing direct tranfer. Kindly update your name in your amazon account.

= It was not processed as your bank details are not updated so update your name in bank details.

But even updating everything i have not recived refund.

I have submitted same complaint to consumer court with the same details because it is not a question only about my Rs.1029 but the willingness to provide refund on time on the part of amazon and it is not only my complaint about refund but there are many people with large amounts, which are not refunded.

If the action against such defaulting cases is not taken then it will reflect in rise of defaulters.

I would like to bring to your notice some cases mentioned on http://www.complaintboard.in/complaints-reviews/amazon-in-l290141.html

I believe appropriate action will be taken against company and its employees for causing mental harrasment.

Regards,
Vishakha J ambekar

This complaint referes specically to making a purchase from a PRIVATE SELLER on Amazon.com: NOT FROM THEIR warehouses or from legitimate stores/internet sellers who sell products on Amazon. They seem to have little control over sellers (almost always "new launch" sellers) who advertise products for a low price, collect the payment, AND DELIVER NOTHING, providing false tracking information as well! The seller who ripped me off had done the same to other buyers, who filed "negative feedback", but not in time to save me from a crooked seller. AMAZON TAKES AN ADDITIONAL TWO WEEKS TO REFUND YOUR MONEY (after you've waited almost two weeks waiting for merchandise). DO NOT BUY FROM AMAZON PRIVATE SELLERS UNLESS YOU KNOW THEM ALREADY!

im a single mother of 4 my $ is the only thing keeping my head above water-that being said ...apparently my oldest adult son somehow changes my amazon email address & made up a different address unbeknownst to me. WELL-$7000 later without notification i got completely screwed----Amazons reply to me (after 4 gruelling hours on the phone & emails) have your son arrested---but im sure you dont want to do that so---go to his place of work & sit down with him & tell him what he did is wrong & you want the $$$------im just livid sad mad not only at my son (thats a given) but at amazon for giving me ZERO heads up!

A pair of shoes were purchased on March 25 from a vendor Foot Gift. The shoes came defective. I contacted Amazon and FootGift to request a return. The items were returned via seller provided address for order # [protected]. The USPS tracking# 953461059663512907880 and necessary/verified details below have been provided for legal proof of return to address on May 13, 2015. This has been the worst ordeal ever as the FootGift Company only had to say the following as to send the items to the address as per this statement, " ok dear, can you return it back to us to this address:777 Mayfair St., Room 4610, Philadelphia, PA, 19124". Once I sent the items back to the company they sated they never received the shoes, but the tracking number provided which can be verified by calling usps.com stated that the item was received on May 13, 2015. This is why I the refund should've been issued back to my card effective immediately. It appears that FootGift does not do reputable business as they were allowed to keep the returned shoos and receive profit for an item that was returned via Amazon.com not holding the company accountable for merchandise they received back as a valid return. This is very unsettling being a long-time customer of Amazon.com and it appears that they did not care about what transpired between my person and the fraudulent seller. Below you will find the chat information that was forwarded me via the promise by an Amazon Chat personality that I would be refunded at the earliest:
Your AccountAmazon.com

Message From Customer Service

Hello,

Here's a copy of the chat transcript you requested:

Initial Question: Yes I need to leave feedback about order# [protected]. It does not give me that option but there is a great need to do so at this time.

09:24 PM PDT Agastya(Amazon): Hello, my name is Agastya. I'm here to help you today.
09:25 PM PDT Michael Northorp: Yes I need to leave feedback about order# [protected]. It does not give me that option but there is a great need to do so at this time.
Hello
09:26 PM PDT Agastya: Hello Michael .
09:26 PM PDT Michael Northorp: Ok did you read my original request
09:26 PM PDT Agastya: Yes I did .
09:27 PM PDT Agastya: Please go to the link below for giving your Feedback !

http://www.amazon.com/gp/help/reports

Please be sure to include the order ID if available. If the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.
09:27 PM PDT Michael Northorp: Where do you find a seller nickname
09:28 PM PDT Agastya: FootGift is the name of the seller for your order .
09:29 PM PDT Michael Northorp: Ok so how does this feedback get posted
09:29 PM PDT Agastya: This feedback report goes directly to our investigations team .
Each report they receive is investigated and the appropriate action is taken.
09:32 PM PDT Agastya: If a seller is found guilty, he might even be axed .
If it's the first instance, a stern warning will be given .
09:33 PM PDT Agastya: But if more than one issues are recorded, the seller will be terminated .
09:35 PM PDT Michael Northorp: Ok well I spoke with a Judy T. today who confirmed that an item I sent back to them was indeed received by that company at the provided and confirmed internally submitted address from the seller. I originally filed an A-to-Z guarantee claim and it was closed, but I had contacted the seller by e-mail prior to that filing because they e-mailed me about that return address I requested. The tracking # is 9534610596635129078807. This person should've been axed, but more importantly the person assured me that they would refund me my total plus the return shipping cost as he claimed they would not be able to issue a pre-paid label. The customer service rep Judi T. who was notified by her manager who was Nithesh L. in Charleston, WV stated that they shopuldve sent a pre-paid shipping label as they have that ability whether domestic or overseas.
09:39 PM PDT Agastya: Thanks for the confirmation .
09:40 PM PDT Agastya:
Are you having the shipping invoice with you ?
09:40 PM PDT Michael Northorp: Keep in mind whether or not an A-to-Z guarantee was filed the general return policy standard US by UCC is 30Days under consumer law. I returned the item well within that period and exactly a few days after they finally responded with the address. At this point I am just expecting my warranted money to be refunded back to my Amazon.com credit card.
09:40 PM PDT Agastya: I'm sorry the seller is not refunding you for the shipping charges .
We are ready to refund you for the return shipping charges .
09:41 PM PDT Agastya: I'm also escalating your refund issue to our Gurantee Investigation Team .
09:43 PM PDT Agastya: They will get back to you within 24-48 hours .
09:44 PM PDT Agastya: It's like challenging the claim .
09:44 PM PDT Michael Northorp: It should be the total original cost of $106.62 plus the additional return shipping cost of $9.92…
09:44 PM PDT Agastya: Thanks for the confirmation .
09:45 PM PDT Agastya: Please upload your return shipping invoice at cust.[protected]@amazon.com
09:45 PM PDT Michael Northorp: Did you key in the tracking information on the USPS webpage to see what Judi T. saw as my legal confirmation of return to that provided address by the seller?
09:45 PM PDT Agastya: We'll right away issue refund for the return shipping charges .
09:47 PM PDT Michael Northorp: The tracking # is actually verifiable so that is all you need to verify as you r consumer affairs and guarantee division can contact USPS for further confirmation, but that should not be necessary at this point when it is verifiable from the USPS officially approved website.
09:48 PM PDT Agastya: Yes Michael .
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9534610596635129078807
I see it .
09:50 PM PDT Agastya: That's the reason I have escalated your issue to Guarantee Investigations Team to challenge the claim which was not granted to you .
09:51 PM PDT Agastya: I can assure that they will resolve your issue better.
09:52 PM PDT Michael Northorp: Ok, well I expect that total original cost and return shipping cost to be sent back to me ASAP…
09:53 PM PDT Agastya: Sure Michael .
I'll see that this issue is resolved for you within 24-48 hours .
09:54 PM PDT Michael Northorp: Ok…Well Thank you and I look forward to this complete and whole-hearted/indemnified resolve at the earliest…
Thanks for the help and assistance with this fraudulent/untrustworthy seller…Goodbye.

Thank you.
Amazon.com

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

At this time the only thing I want is my money back in the form of a refund to my Amazon Credit Card of which I still pay those charges without possession of the merchandise as the tracking showed it was sent to FootGift per their provided information. If there are any consumer protection organizations available I would seek to speak with those immediately regarding this matter of the total due refund being $121.62.

Ordered an item from Amazon and when it arrived it was damaged. I tried to resolve the situation with the seller and asked him many times to give me a replacement but he refused and said that was the only item in stock.
When I asked for a refund he said that he does not accept returns.
I also tried to get some help from Amazon customer support but they said that the seller has all rights to refuse.
I'm very disappointed with Amazon.

I have been shopping on Amazon for years and have always used multiple addresses per orders as I have a sister in New York and my Mother in Atlanta. I recently placed an order and mistakenly hit the submit payment button without first selecting multiple addresses. I tried everything online to split the order but it would not allow. I then tried calling customer service who told me the only way to ship to different addresses would be to cancel the order then select that option at checkout.
To think that multibillion company is incapable of redefining an order is outrageous and I think the solution was poor.
If selecting multiple address is an option at checkout, then it should also be available prior to order been shipped. The order was still in "not shipped" option.

I had ordered on a sale day of Amazon where a discount is given on a certain amount . As the ordered delivered did not meet standards and the item delivered was defective I contacted customer service who very gallantly confirmed my return and did not inform that the discount will b taken away from me. How horrible. And what a a shocking act from a reputed company like Amazon. Am sure Amazon in US doesn't work like this. Why should a customer b penalized for a fault of Amazon. ? Are they washing hands off for bad delivery and putting it on the customer?

19Hi,
I have shopping from Amazon more than year. Recently due to my family function i order many item has gift to relatives. I wasn'tht sure about the size and quality. I was confident that incase i get faulty item or i dont like it. I can do easy returns. So i return most of the items. That doesn't change the fact that i m not buying at all.
I was shocked to see that i was not able to access my account on 26th may 2016, as per telephonic conversation and mail i came to know i account has been closed due to too much returns. More rude was they said they ll not let me shop again by any account.
Beside past 2 month i kept on calling that my refunds are getting delay some were refund after 1 month. I return 1 product on 19th may which refund has not issue till date. My account was closed on 26th. I called customer care they said to mail the attachment of the return copy. I did. I got casual mail that they refund when the seller get the item. It has been
12 days. I believe the seller has got the product. I m not able to access my account or contact seller. I mailed again to amazon. But no response.
I need help in this and refund.
Thanks

What people don't understand is that the customer service agents have their hands tied. If they don't follow policy they get written up. Also when customers answer the survey with a NO that can also get them written up. Even though they are not responsible for writing the policies they are responsible for following them to the letter. Customer service agents are paid a minimum wage of $10 an hour. Their schedules change constantly so they can never have a life. They are never offered bonuses because of the NO's the customer send back. If you are mad about a policy but the customer service agent did everything they could to try to help you you should answer the survey with yes but follow that with a comment about the policy that you're so upset with. The customer service agents on the other end of the line are just trying to earn a living to pay their bills. They're not there to upset you, they're there to help you as much as they are allowed. Every NO you send back on one of those surveys gets a ANOTHER hard-working individual closer to the unemployment line. So by sending a no back the only message you're sending is that you want that employee fired not that you're up set with the policy. Please take that into consideration the next time you fill out one of those surveys.

Amazon is wiping people left and right! We dont even know why we are bring done this way. Amazon doesnt give any explanation as to why they wiped a person! All you get is a email with the same message that is sent to everyone! (We have determined that you may have manipulated Customer Reviews. As a result, you may no longer post reviews on Amazon.com, and your reviews have been suppressed) Thats what you get. When you call them all you get is the run around! I think if Amazon wipes you they need to tell you why they wiped you. They need to do better research and find the right culprits not just wiping who they feel like. I know they have issues with fakes and fraud. Its not fair to those who are not! well I can tell you this, it makes people want to go else where to buy their items. Way to go Amazon!

Ordered two items from Amazon last week and yesterday received my order. I was pretty satisfied with what I received, but the delivery service was a complete nightmare. When I placed my order I asked them that I need the courier to be here before 2:00 pm and they said ok. So I was sitting at home and waiting for my order but no one came. Then I went online and the tracking system said that courier came to my house but since no one was home he left. What? Immediately called the company, they said that they are very sorry and promised that someone will come within few hours. It was 5:00 pm when I received my order. I'm very disappointed with Amazon! I had so many things to do, but because of them I missed my classes!

I had purchased a yureka mobile phone from amazon order number # [protected], and I faced too many problems on phone, and there was no resolution provided neither from YU televentures nor amazon. I e-mailed amazon regarding the issue on 09th April 2016 they said they will provide resolution in 2-4 business days or else they will return the product and refund full amount to me. But after 13 days on 22nd Apr 2016 when I called them they said they will not return the product, and asking for an DOA certificate, which yureka denied. I am having a email written by one of their executive that they will return it if problem not resolved in 2-4 business days. So kindly request you to help me regarding the issue.

I bought a pair of 16.99 pair of pants from Amazon this April. The reviews said they run very small and I ordered one size up. I wear a size 7 and got a size 9. They were too big. I had to ship them back to Discount Jungle which is a third party seller. I paid 8 dollars shipping to Amazon. When I contacted Discount Jungle which by the way had a very rude and unprofessional man answer and said I would have to pay to ship them back. This man was not friendly and doesn't even say goodbye. I had to pay $12.40 to ship them back priority mail because they didn't send a return label that would have made it cheaper to ship. I also had to pay 7.00 to hem them up because the pants were meant for a woman of at least 5 ft 10. I am 5 ft 4. I also read that if you buy 49 dollars worth of eligible merchandise that the shipping would be free. This is a LIE. I have bought over 600 dollars worth of merchandise since joining Amazon this January 2016. I was told I would have to buy merchandise straight from Amazon and not third party sellers. This is another lie because I see most of the merchandise comes from third party vendors. Please see what can be done about this. I wanted to sign up for Amazon prime but I am reading complaints about this too. I ordered 6 shirts from Amazon and received only 2. I got refunded for 3 but I really wanted those shirts because I needed them. One vendor was supposed to send me a replacement and I am still waiting since February 2016 and we are almost in May. I like Amazon but not their deceptive practices and needs to be stopped.

After several wasted and frustrating attempts to try to log in to my selling account, I had to contact Amazon.com directly. Subsequently, Amazon.com notified me that my selling account was suspended on Aug. 04, 2015 but failed to indicate the reason for the suspension. It turns out Amazon.com also internally tampered with my selling account log in credentials on Aug. 4 2015 on top of the suspension for the sole purpose of robbing my sales proceeds valued in the amount of $2403.18. It is now April 20, 2016; therefore, Amazon has been holding my sales proceeds for well more than 8 months and the company systemically ignores all requests for compensation! Furthermore, the so called "account specialists" are out of control because nobody monitors their activities with respect to third party sellers. In conclusion, I am an honest seller and as such, I should not be punished without any reason. Therefore, I once again request that Amazon.com restore my selling account credentials and compensate me immediately in the amount of $2403.18, which is an outstanding debt owed to my selling account.

On 17th March 2016, Amazon.com charged Mrs. Nancy Gitonga Visa Card Number: [protected], $99 as Prime membership charges. I have never ever enrolled for such a membership. I live in Kenya and rarely order from Amazon.com. Whenever I do, I pay for the goods and services. This is the second time this has happened to me, having been charged for the service I had neither requested for nor require, long after I have made some orders from Amazon. I don't need such membership and have not enrolled for it. I will never never order anything from Amazon.com ever again!

This appear to be fraudulent. I have seen similar complaint on the complaints board.

Kindly reverse this illegal payment into my card immediately.