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I order lots to books and dvds. I thought an Amazon Prime membership would benefit me. Amazon Prime promises 2 day service, but that may be for the first few orders. After a few orders, it was all downhill. I wanted 2 day delivery. Instead, it has been a major headache. After a few on time deliveries, Amazon decided to push me to the back of the shipping line by have DHL give my packages to the U.S. Postal service. I complained, but they seemed unconcerned about the delay. Now, I have dvds that are lost somewhere and instead of a quick replacement, I am being lied to and given the brush-off.
Do not do business with Amazon.com. Once they have your credit card info they will debit your account anytime they want, then tell you afterward. It's the same as if they had come into my home and took money right out of my wallet just because they wanted it.
Here's what happened: On May 18, 2017 I returned order [protected] to Amazon.com using the e-mail return information Amazon.com provided. I have a copy of the original e-mail, the UPS tracking information, and the UPS proof of delivery. Amazon.com tried to tell me I didn’t return the order and recharged my credit card account before checking their information. I sent them all the previous information and they credited me for the return again. Now they have reached into my credit card account again and debited my account again, insisting again I haven’t returned the order. I want this company fined for internet theft, bank fraud and every other criminal offense possible. They have no right to just reach into my bank account and take what they feel, because they’re too lazy or too stupid to do the little bit of record research it takes to verify the information, I provided them, from information, they gave me. An “OOPS MY BAD” isn’t going to cut it. This is corporate greed gone way wrong. It’s not the money, it’s the principle. What’s to stop these guys from abusing everyone for whatever they want? “OOPS MY BAD” is the same weak excuse Wall Street used. I want the company sanctioned or fined, and EVERYONE RESPONSABLE fired or jailed. This is an inexcusable abuse of the internet and the banking system.
we also have the same problems.
On July 27, 2017, suddenly, I couldn't log into my seller account anymore.
It seems like Amazon deleted my account without any warning or email me the reason why.
I called Amazon and got redirected to the selling department, they told me that there is a hold on my account and told me to email seller-performance@amazon.com. I did on that day and up to now, I've got nothing back.
I still have about $13k in my seller account and don't know how to get my payment. Seem like amazon wants to get me off and take away my money $13k.
Dear Tshields
did you got your payment eventually?
if got, how did you get?
Could you reply
thanks!
Help ! Can't log in my seller account, amazon hold my $13k
I've been selling on Amazon for half of a year.
Our seller account was suspended on Apr 30, 2017
I found out that I can't login my account on July 27, 2017. I contact amazon customer support that morning, and I was told "It appears my account are on hold pending further research. This could be due to incorrect or incomplete billing information" and Account Specialist will email me within 24 hours. "
Later, no email, so I contact customer support again, and was told to wait another 24 hours. I email to the address : seller-performance@amazon.com about several times, but no response.
I still have about $13k in my seller account and don't know how to get paid.
Seem like amazon wants to get me off and take away my $13k.
I had purchased from them for the last 12 years and had no problem. However, I recently bought an electronic item and needed it returned. Amazon sided with the seller. The seller agreed to the return, e-mailed me that it received the item back and refused to refund money. Amazon knew this, had Post Office Delivery proof, and only sent protected e-mails to the seller. When this didn't work, Amazon refused to help me.
On my own I had to find out Sellers address and phone number and contact them. They claimed I wasn't in their system at all and never heard of the company that shipped it. I told them the 3 names the Corporation was registered as being under, the two addresses, and the Presidents' name. I told them I would be contacting the State Attorney's Office for fraud, US mail order fraud, and credit card fraud, etc. They hung up on me. The next day Amazon credited my charge. I will never use Amazon again. They still allow this company to sell on their site knowing they are frauds.
This BAIT AND SWITCH by AMAZON.COM is ILLEGAL and is being reported on many, many websites by upset customers like yourself. Amazon will refund a customer who insists, but removes their complaint when posted stating that reviews must deal with the item, not the seller. Even though Amazon knows that their actions are ILLEGAL when advertising NEW merchandise, while selling USED, REFURBISHED or FACTORY SERVICED ITEMS. PLEASE CONTACT THE ATTORNEY GENERAL FOR THE STATE OF WASHINGTON, http://www.atg.wa.gov/fileacomplaint.aspx. I have written the Attorney General and requested that an investigation into AMAZON's practices of reporting and correcting CONSUMER FRAUD/MISREPRESENTATION which AMAZON Customers report. PLEASE HELP CORRECT THIS FOR ALL CUSTOMERS BY REPORTING YOUR AMAZON COMPLAINT TO THE ATTORNEY GENERAL website listed above. Help keep the internet fair and honest for all consumers.
Joe Bush
I purchased an item 2 weeks ago, 9 days later the price goes down so I contacted them to request an adjustment, they refused. The only recourse I had was to unwrap the Christmas presents, repackage them and return them for a refund. Then I could repurchase the exact items at the lower price, less the shipping cost of returning them of course. They would also take 2-3 weeks to process the refund, tying up my $640 during the Christmas season. I should have investigated before I purchased, nowhere on their site do they mention price guarantees, so I guess it is Caveat Emptor on me, but still a very frustrating situation.
Exactly right. No where on their site do they offer a courtesy price guarantee. And you should have shopped around before you bought. The frustration you feel should be aimed at yourself.
If the price had gone up after you made the purchase would you have paid them the difference?
Hi, had same problem...
sent an email.
got this link. I hope this helps :)
http://www.amazon.com/gp/help/customer/display.html/ref=hp_468502_postorder?nodeId=468502#postorder
I do know they treat many many small businesses like garbage. We will support any competitor we can and have stopped shopping on Amazon since, for no reason, Amazon wouldn't allow us to start selling on their site. They have automated from a position Hitler would have enjoyed -- the Nazi's of the internet. They remind you in an automated message that they don't have to even grace you with an explanation as to why they won't allow you to sell.
If price is the only thing important in business, no one with character would be in business. Amazon, much like WalMart are mostly sales agents for China. My company designgs and manufactures strictly in America. Look carefully though at what is destroying American companies -- a combination of higher prices due to higher labor and poor service in design (US cars for example) and a poor attitude toward the very people who pay for their products and services. The solution would be forthcoming in a truly free market where smart Americans would improve their products and services to win customers. But companies like Amazon and WalMart who favor mass market warehousing and sales of mass produced of products with very high markups over small businesses run here in the States make an American comeback very very difficult. Check Sleer Support on Google to see how many thousands of small business owners have been kicked off Amazon for no reason -- simply because they can. They hide behind a statement about bad service but many of those complaining never got a chance to sell and got caught in the purposeful or purposeless circle of non-returnable e-mails built into Amazon's core software and corporate structure.
On 4/3/13 i placed a order on amazon.com On 4/4/13 i received a emailing stating my order was complete and my item was shipped On 4/5/13 I checked tracking to see to my surprise my item was shipped back to seller On 4/6/13 I called amazon to get more info on my my package was being rerouted and was told they did not know. On 4/7/13 I received a emailing from amazon saying that there was a error with the price of my order and it was being shipped back to Amazon. It is now 4/10 and Amazon.com has charged my card "Completed" the transaction took my offer to purchase Confirmed it and shipped my item to only take it back after a contract was made. During this process i was told many times i would get a phone call with a update and i was not contacted until days later. As of now i have no $ no item and amazon is trying to void a legal contract. No one will reply to any of my other email's and they are basically saying i cant do anything to bad. How long will we allow Giants to do as they please.
I dont want you to be sympathetic.
Amazon.com went into a contract with me for the phone's i dont want a refund i want my product.
But thanks for the reply
I had a problem with AMAZON when I returned a defective computer. The computer was returned via UPS and I got the name of the person at AMAZON that signed for the item when it was received by AMAZON. I called AMAZON when I did not receive the refund after 10 days., and received a very rude email from "ACCOUNT SPECIALIST" cis@amazon.com telling me that he, she or it could not find my return. I sent "ACCOUNT SPECIALIST" cis@amazon.com the information, including the order number, the Return Authorization number and the name of the person who signed for it at AMAZON. It still took FOUR WEEKS to receive a refund from AMAZON, plus a number of phone calls and emails. "RETURNS ARE EASY", or so says AMAZON.
REAL EASY!
Dear sir / madam:
I am filing a complaint to amazon.Com. The problem that i am order an item. Here is the order number and title of the item. The item title " dc robin 4" pvc figurine, order # [protected], date that i order on, june 1, 2017. And, i received an email the next day, on sunday, june 2, 2017. That the item is out of stock, and i ask for my refund. The amount of $9. 98. Recenty, i received an item that is sent to me that is not belong to me. That in the invoice have a different name. The name of the receipt. Here is the name, frederick j. Farell, and the prodect, italia cd, singer, chris botti.
I am will show you the proof of what i am written.
Just about everything you complained about was wrong.
You absolutely CAN track packages in the USPS and have been able to do that for years.
Once a package is sent, if UPS sends it in the wrong direction, only UPS can change or do anything about that. Calling Amazon would do nothing at all except display your own ignorance.
Your comment adds up to "Amazon sucks because the US postal service is slow and i don't know how to track a package and also because UPS doesn't know east from west."
I never order Amazon Prime but you continue to take it out of account. Replace the money and stop trying to commit fraud, which is exactly what this is. Stop now and replace my money.
Audrey McCoy