American Freight review: refund policy 5

We went into American Freight on May 18, 2011 and picked out several items that we wanted delivered the end of June or beginning of July. The salesperson said that wasn't a problem because one of the living room sets was still on order from the manufacturer and wouldn't be there for about 2 more weeks. We never discussed that we were doing a layaway plan and since this was our first (and last) time shopping there we didn't realize that's how this company works. I originally planned to pay for everything, but thought I shouldn't since everything wasn't in stock. I put $1000 down and the salesgirl asked when in June I'd be paying the balance, I said the 1st week. During the Memorial Day weekend my husband and I decided to cancel the order and wait on the furniture until after we get moved. We went back to the store on May 31st to cancel the order and was told we could only receive store credit for our down payment. No refunds after 10 days on layaways! I explained that we didn't do a layaway and he said if you paid some down and still owe money then that's a layaway. I told him store credit wasn't acceptable and asked for the corporate office phone. He gave me the number to the regional manager, Jessie [protected]. He said the same thing...no refunds after 10 days. My husband explained to him that we weren't told it was a layaway or we would have made sure we understood the policy. He was VERY RUDE and no help at all. Ultimately he gave us another number to someone "above him". Susan [protected] (direct number to corporate in Delaware, OH) and said that was as far as we would get. I called Susan and she was also VERY RUDE! She said they assume their consumers are smart enough to read their receipt and know the policy. I argued with her for several minutes and she told me the same thing...store credit only after 10 days. I told her she had the worst customer service of any company I'd ever dealt with and hung up on her. We returned to the store on June 4, 2011 to again request a refund. This was a different person and he said the same thing...no refunds after 10 days. When my husband explained that we weren't told we were entering a layaway plan he said, "It's on your receipt and it shows in the fine print you have 10 days for a refund." My husband told the customers in the store to check out the BBB and see the 540 complaints against this company over the last 3 years. The salesman got very upset and told us we had to leave if we were going to do that. We left and went to the Hilliard, OH store and my husband went in and found the 1 customer shopping and told them to make sure they checked out the BBB before they made a purchase.
This company is not out anything in this transaction! They didn't special order anything for us and we never took any merchandise. We simply changed our mind and want our down payment back. I've filed a complaint with the BBB and they've already sent the complaint to American Freight. We are calling the corporate office and leaving voicemails until we get some action.
This is the WORST retail experience I've ever had! DO NOT SHOP AMERICAN FREIGHT! THE SAVINGS ISN'T WORTH THE POOR CUSTOMER SERVICE AND SCAM PRACTICES THEY HAVE!