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Canadian Tire
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1.3 4 Reviews 1133 Complaints
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Canadian Tire Complaints 1133

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1:50 pm EST
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Previous week i went to install new tires, once i left the car was shaking, i returned back on Tuesday and the mentioned that i need to make a car alignment even the car is 2019 . I left and the car was still in a very bad status so i went to a private garage and none of the tires were balanced . I called the garage manger, he talked to me in a very bad...

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8:44 am EST
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I took the time to make an appointment to have my tires changed summer to winter 3 weeks ago as I KNOW this is a busy time of the year for this service. I arrived at 8 am as scheduled and was ready to wait the 2 hours I was told over the phone it would take. I changed my work schedule and was looking forward to it being done. When I got there the person...

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6:18 am EST
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On sunday november 3rd my boyfriend went to your smythe street location for me to purchase a christmas tree that was advertised on your website for half price, it said there was 14 available in store for pick up. When he arrived at the store the assistant manager working refused to get the christmas tree out because there were out back and either put the n...

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5:13 pm EST
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I sprayed some paint in the aisle. I was asked to pay for it. I explained that it was a genuine mistake and i didn't see the sign. I expalined to mike the manager that there is paint all over the place and that tricked me into thinking that i could test it. Mike was really rude. He said that his 2 years old had more common sense than me. I don't think that...

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11:53 am EST
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Very disappointed in the service recieved this weekend. I paid for two cars to store tires at this store last season. From this service the store gave me the wrong wheel lock. And gave no help in locating my correct wheel lock. This season, second chance, In order to change our tires for two cars, we booked two appointments with the department manager, no...

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10:01 pm EST
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Similar experience as a post few days back. Bought 4 Winter tires from the Kanata, ON location. When I dropped off my car asked them what DOT are the tires going to be, don't want anything older than 2 years. Person at the counter said the Kanata location is one of the busiest location and tires have high turnover, so it would not be too old. Low and...

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5:59 pm EDT

Canadian Tire pneus achat et installation

Bonjour,
Au départ, Canadian Tire ont perdu les pneus que j'avais acheté la veille. J'ai dû y retourner le lendemain selon la recommandation d'un employé. Le lendemain, malgré l'entente verbale avec cet employé pour la pose de mes pneus d'hiver, les personnes sur place m'ont dit qu'ils ne pouvaient faire le travail et de revenir le lendemain. Le lendemain, j'ai constaté l'ajout d'une garantie prolongée sur ma facture sans mon autorisation.
En résumé, J'ai perdu plusieurs heures et j'ai dû me rendre sur place trois jour d'affilée. La facture en finale incluait des frais non consentis.
Je donne 1sur 5.
Mario

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1:18 pm EDT
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Recently I attempted to make a major purchase at Canadian Tire with my CT Credit Card (expiry was July, 2020) and was surprised that my card was declined at the cash register. I use the card for major purchases only as I favour the 12 month equal payment plan that is offered, making large purchases more affordable. When I called your finance department, I...

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7:28 pm EDT
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I purchased a tfal actifry in black from Canadian tire which was on sale for $119. When I took the item to the cashier it scanned for $269, not realizing I paid for my purchase and went back to my car. Once I did realize I took the item back to customer service and was told the the white airfryer is on sale and not the black one even though the price on the...

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10:09 pm EDT
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Date of the Incident - 2nd Oct 2019 given for Repair Annex Everyday Bike - Canadian Tire I have given bike for repair on 2nd Oct 2019 and its been 4 weeks still its not fixed. I have been calling to check the status after 4 weeks also they are not sure about still how many days it will take to fix my bike the only thing I am getting every time parts are...

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8:50 pm EDT
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I went to Canadian tire today (27 October 2019). the product name is certified adjustable 4-shelf resin rack 36*14*54.5-inch. its cost was 29.99$ but they charged 34.99$. this happened because at the same time I also bought certified adjustable 5-shelf resin rack 36*14*72-inch and its cost was 34.99$. when I was on check out counter a lady scanned the...

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4:51 pm EDT
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Was just in the Brandon MB store on Sunday Oct 27. Wanted to book my winter tire change, ask the guy working the desk. He quickly says "we can only book up to Oct 31". Well that's pretty garbage, I dont have the time to get my car in on that short of notice. I ask him why I cant book further ahead, he turns his head and blatantly ignores me. I try asking...

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3:41 pm EDT

Canadian Tire store manager

I am giving them zero star because the behaviour of the store manager was very rude. Today I went to Canadian Tire at Southdale. I picked Up one ice rink snow shovel.The price displayed on the item was $17.99. So I decided to buy that. I went to the cashier to buy that shovel.But when Cashier scanned the item it was $44.99. I told her that there was a sign of$17.99 on this item.Cashier called the manager, his name was Jason. He came and the first word he yelled, "l am not giving you this item for this price." Then he said, I put the item and there was 6inch gap between the item. But I know there was not. I understand he didn't want to give me the item. But the way how he was talking to me was rude. I feel, I am immigrant that's why he is talking to me like that. I don't care about the shovel.but the way how he talks, I feel embarrassed.

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Alyssa Rajotte
CA
Feb 01, 2020 1:42 pm EST
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I am also sharing a story of an encounter with Jason, the manager of Canadian Tire.

I purchased a Christmas tree skirt from the 157 Vermillion Canadian Tire location on December 5th, 2019. Before purchasing the item, I asked the checker what the return policy was on the Christmas skirt. She responded that I had 90 days to return.

On February 1st, I attempted to return the Christmas tree skirt. I was told that as it was a Christmas item that the item needed to be returned by December 24th, 2019. I provided my account of the checker very clearly stating I had 90 days and that the receipt itself had no mention of exceptions for Christmas items.

At this point, the manager was brought in to discuss. After explaining again, the situation, the manager reiterated the same message. I repeated that it was in fact his employee and his business which had misinformed me about the return policy. The manager was unapologetic, unkind, and arrogant. I asked for his name as I would be contacting his superiors and he told me it was Jason. When I asked for a last name, he would not provide one.

I have never in my experience as a consumer felt as undervalued and bullied as during this encounter.

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12:40 pm EDT
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ATTENTION! DON'T SERVICE YOUR CAR AT CANADIAN TIRE! Shockingly rude and unprofessional service experience at Canadian Tire, Auto Service Centre on Hebron Way, St. John's, NL. Getting the car ready for the winter season, I went to Canadian Tire on Hebron Way in St. John's, NL on Oct 4th, 2019 for rustproofing with Formula 3000 at the Auto Service Centre. I...

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4:30 pm EDT
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Matt does not like the female workers, treats his employees like crap (me, for one. I have been there for almost five years, previous 11 years. He is sexist and racist. He swears too much. Seniority is of the lowest importance for him. Please FIRE him, he does not belong there. He shouldn't be a store manager if he treats his employees like crap. Good employees are quitting because of him.

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4:26 pm EDT

Canadian Tire tires

Hi

I purchased following 4 tires for my truck from Canadian Tire Store in Grande Prairie, Alberta Canada. It was on Sunday 20th October 2019.
https://www.canadiantire.ca/en/tires/pdp/cooper-discoverer-a-tw-tire-0062118p.html

Before buying, I clearly asked the guy that tires must not be more than 2 year old. After installation when I checked my tire yesterday I was surprised that manufacturing date of 2 tire is 2017, and 2 is 2015.
I talk to multiple people in the store and they are saying that we will not take back the used tire.
I was simply cheated. Please tell me what to do with these old tires? I clearly asked for tires not more than 2 year old and you are selling me tire manufactured in 2015. If you don't have tires then you should clearly told me.
Now Canadian tire is neither returning the tire nor exchanging it.

Moreover, the behavior over the phone was very rude. The guy over the phone said to me " You are up to something". What does this mean? You guys cheated me and now instead of apologizing, you are putting blame on me.

I am really disappointed by this service and I need a solution for that.

Ubaid Abbasi

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11:18 am EDT
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Hi, I went in this morning at the store in shawville, qc (canadian tire). The service was terrible, one cashier, long line up, store in never clean or placed. To the point after waiting 20 minutes in line, I left my stuff there and left. I really don't know how that specific store can stay open. I always say that I will never go back but it is so close to...

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8:39 pm EDT
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I would like to make a complaint about the store selling me the wrong car battery and which costed me 236 dollars and the store will not refund or even issue a credit note to me. I have taken pics of the battery compared to the one which was in my car. Canadian tire Battery didn't fit my car. I would like a refund or credit note please. At the point of...

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7:42 pm EDT
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I purchased a small handheld appliance and shortly after I brought it home, I had some issues with it. I didn't know if there was something wrong with it or if I just didn't know how to use it, so I packed it up and brought it back to the store 2 hours later. The issue got resolved at customer service, so I was happy to keep it. On my way out, the person...

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9:56 pm EDT
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I brought my chrylser minivan in to get 2 front tires changed. The apprentice broke my tpms on one of the wheels and they tried to tell me that it wasn't his fault and that it happens sometimes because the vehicle is older and parts are rusted. I asked them if they will fix it and they said it wasnt their fault. I argued with the store manager and had the...

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About Canadian Tire

Screenshot Canadian Tire
Canadian Tire is a retail company offering a wide range of products including automotive parts, sports equipment, home goods, and hardware. They provide services such as auto repair and key cutting. With locations across Canada, they cater to various household and recreational needs.
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Overview of Canadian Tire complaint handling

Canadian Tire reviews first appeared on Complaints Board on Oct 30, 2006. The latest review Canadian Tires Marine Grease for Lower Unit was posted on Sep 26, 2024. The latest complaint car repairs was resolved on Nov 24, 2019. Canadian Tire has an average consumer rating of 1 stars from 1137 reviews. Canadian Tire has resolved 95 complaints.
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  1. Canadian Tire Contacts

  2. Canadian Tire phone numbers
    +1 (866) 746-7287
    +1 (866) 746-7287
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    Online Customer Support
    +1 (800) 387-8803
    +1 (800) 387-8803
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    Corporate Customer Relations
    +1 (800) 565-3356
    +1 (800) 565-3356
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    French
    +1 (888) 727-7478
    +1 (888) 727-7478
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    Canadian Tire Roadside Assistance
    +1 (800) 459-6415
    +1 (800) 459-6415
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    Canadian Tire Bank
    +1 (800) 226-8473
    +1 (800) 226-8473
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    Triangle Rewards
    More phone numbers
  3. Canadian Tire emails
  4. Canadian Tire address
    PO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
  5. Canadian Tire social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024

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