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Facebook review: Candy crush saga game 318

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Author of the review
2:27 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was playing the game of candy crush saga and clicked on checking out how much it was going to cost to buy more time to play and it went straight to saying thank you for buying on two diff times on the same game. I did not authorize any payment nor did I click on any amount to be to be taken out of my account on the 1-26 or on 1-27 of 2013. Respond at earliest convenience. [protected]@yahoo.com

318 comments
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pamela w.
Apache Junction, US
Jul 14, 2011 6:35 pm EDT

same thing happened to me, charged my credit card 39.00. Didn't even know who memory lane was. Siogned up for class mates because it was a free deal a year ago. I have tried 4 x's to reach them by phone, and a recording comes on sayinig "they are trying to FIND the company I am calling" After 15 mins. or so or using my cell phone mins. I get disconnected. I want this off my card, and want to know why I wasn't notified that I would be charged this, or even asking if I wanted to be with this "Memory lane". This is bogus and stealing. What a way to take something without asking. Pam W. Arizona

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renee ybarra
Pope Valley, US
Jul 20, 2011 4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i don't buy the credits if you don't have enugh with what is free then you might have a problem . But i just got ripped off over $300 dollars worth of credits charged to my bank acct and i never even got those credits and now i can't get in touch with facebook they won't give you the real e-mail address to contact them. the phone number was one way the first time and changed the next time and just tells you to go to c.facebook.com/credits it don't work its just a complaint place I think we all got ripped off and facebook is so welthy because of all the rip offs they do I think i will be leaving fb now . by the way when i went to a different site they asked for my number and the dates and amounts and they would get back to me via e-mail within 48 hrs that was a dream havent heard a thing and never will. my advice close the fb acct and cancle your atm, creditcard because it will happen again . I am very sorry for all of us that got taken .

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renee ybarra
Pope Valley, US
Jul 20, 2011 4:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i did't spell check the message so it went funny but if you read it you will get the picture . I would like to know does anyone ever get there money back please let me know

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Tammi Klawitter
Demotte, US
Jul 20, 2011 10:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am being charged on my credit card for charges I did not authorize. I have never used my credit card with your company. My bank has advised me to contact you to resolve this issue and find out who is doing this. They have also said I have to file a police report. I called your no. at [protected] and get no one to talk to. Please respond by contacting me at [protected]. Thank You for your time. Sincerely Tammi Klawitter

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Tammysth
Sarasota, US
Jul 21, 2011 11:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The number does not work ha, I have tried two others

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wayne cordova
Columbia City, US
Jul 23, 2011 5:40 am EDT

my 8 year old son charged my account on my bank card and can someone contact me as soon as possable [protected] its very important thank you. the date is 07-22-11

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Deb Nebwy
Dayton, US
Jul 23, 2011 6:59 pm EDT

I got an email saying facebook security to update your information or your facebook will be disconnected. I thought it was from you all and when I checked my bank they took out $125.00 from my acct. I want it refunded back into my acct or I will get a lawyer on this matter. thank you

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Dianne Glass
St. John's, CA
Jul 23, 2011 10:41 pm EDT

i have been using gift cards to buy facebook credits and it will not let me use them anymore. i dont have a credit card so i have been buying the gift cards. i have been told by the giftcard company that i cannot make multiple purchases from different cards. can you change this for me please?

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Tammysth
Sarasota, US
Jul 24, 2011 5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I reported a accidental misunderstanding of multiple charges that happened to me and my boyfriend on 07 / 20 / 11 and 07 / 21 / 11 72 hours ago and today it is supposed to be resolved today. Can someone please contact me about the situation. Please and thank you daniel jacobs and tammy shanafelt.

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renee ybarra
Pope Valley, US
Jul 24, 2011 11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i was charged over $300 dollars from facebook on my bank card and i complained they returned 4-$39 dollar amounts and iguess the rest is theres to keep not a happy camper maybe i'll get the rest i just don't know

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renee ybarra
Pope Valley, US
Jul 24, 2011 11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

all i know is facebook refunded me 4 of the fees back to me 4- 39$ fees so i guess someone at facebook really does look and they choose how much they return to you even if you did'nt charge that at all well my card is cancled and the bank is investagating they said they have 10 days to let me know what they found out . facebook is guilty because if they worn't they would not have givin me a thing.

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jeaneen becker
peotone, US
Jul 25, 2011 7:55 pm EDT

i am writng about a issue that occured with my credit card on cafe world...i tryed to get $150.00 and when i typed everything in it kept comin back to me saying invalid CSC CODE..i tryed to contact u at the #[protected]...all i got was a message to write u here like i am, but saturday when i tryed it would not come up to ths site until just now...also ther was like 52 $1.01 tryin to be charged on my credit card cause of the csc code..this was not a new credit card that i wastrying to use for cafe world either..i just used it for farmville not to long ago and it went through with them with no problem...i love playing cafe world and farmville alot and a few of your other games to...i am disabled and this is my passtime playing yr games..i am so worried about thi and don't know why this happened so could u please contact me as soon as possible by calling me at [protected]...i know u can see that i sped alot of money with facebook and this is making me real sick with my progressive MS that i have...hope this is the right place to contact and this is not a scam place to contact so please contact me as soon aspossible..today i hope..cause i wanted to get cash for my cafe world...thank you..jeaneen becker..

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sylvester heslin
Pahrump, US
Jul 27, 2011 5:18 pm EDT

there was 50.00 dollars taken of my card and i didnt give permission to take it offf need to cancel and put back on my card asa thanks sylvester heslin

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Sheila Sousa
Snelling, US
Jul 30, 2011 9:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My compliant is that i only wanted to spend 10. 00 to get some credits on facebook poker game. Facebook is still taking money out of my account is now up to $195. 00 and i've call my bank and they tell me i have to contact you first to stop the charges, but all i get is to log onto a site and post a compliant. "i can't even talk to a live person. " and you wonder why people get mad. . . I did not authorize these charges.

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nean
US
Aug 02, 2011 11:06 pm EDT

on July 21 facebook made eight 1.00$ charges that i did not do.
Then on July 26 facebook made another charge of 4.10 that i did not do, and on August 1 another 4.50 that i did not do. May i have those charges back please..

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Tester27
CO
Aug 03, 2011 4:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook dont have a real customer service in his Ads program.

I have a double payment and no one fix it

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Tester27
CO
Aug 03, 2011 4:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thanks for the information i will call to my bank to see what happen

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michael j hill
US
Aug 04, 2011 2:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have 7 charges to my credit card in 2 days they are not mine i have never charged anything with facebook also this is a new card
michael j hill
[protected]

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TheAnsweris
US
Aug 04, 2011 2:33 am EDT

You now have 8 charges on your card. Thank you.

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Debabrata Guha
IN
Aug 12, 2011 8:49 am EDT

Complain against Cityville

The game has just been creased My Level is 78 tomorrow the Date (11/08/2011) where as when i open the game date (12/08/2011) morning it is showing my level 1, & all my friends in the List of city ville is deleted

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798068
GARDEN GROVE, US
Aug 16, 2011 6:32 pm EDT

I WAS RIPPED OFF BY FACE BOOK ALSO THERE JUST YOUR EVERYDAY COMMON THIEVES THEIR STAFF MEMBERS SHOULD BE LOCKED UP AND BEATEN SEVERELY THAN THEIR FAMILY'S SHOULD BE DEPORTED FROM WHATEVER COUNTRY THEY FILL COMFORTABLE IN. PLEASE PEOPLE DON'T LET THESE CROOKS GET THE BEST OF YOU, FIGHT BACK

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nickie kohlenberg
Grand Junction, US
Aug 17, 2011 6:15 pm EDT

at 9:32 this morning a charge of $150.00 was taked out of my checking account. While my sister was here visiting from vegas, I bought her gold coins for garden of time game with my debit card. Her grandson got on her computer and ordered credits from facebook game backyard monsters. I did not authorize this and would like to get my money back and get my card number off of her account.

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GermanDiamond
Yourface, US
Aug 17, 2011 6:35 pm EDT

Sounds like a personal issue. People always comlpain how they get hacked, but it's 99% their fault for giving people their log in info. I am sorry this happened to you, but be more careful.

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OTP
US
Aug 18, 2011 12:42 am EDT

Facebook keeps charging my credit card even though my ad was canceled two weeks ago. I called their number and all I get is direction to email them at c.facebook.com/credit which does not work - that just takes me to my facebook page. This is very frustrating. How can I get my refunds, or talk to a person in Facebook billing?

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Lori Altenbern
Cheyenne, US
Aug 20, 2011 10:46 pm EDT

There are two charges on my credit card bill that are duplicate charges. The date of the first duplicate charge is 7 / 18 / 11 and the reference numbers are 3v3vvjoo and 2h4vvjoo. I have not made any additional purchases from facebook since 7 / 18 / 11 (One of the charges is legitimate for $49. 90) . Therefore, the charge on 8 / 3 / 11 for $19. 90 (Reference number tqtg9400) is not valid.

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Dulsara
LK
Aug 26, 2011 11:21 am EDT

I want quick solution for my problem

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DAWN Z
US
Aug 26, 2011 6:21 pm EDT

I DO NOT LIKE THE NEW INBOX I KEEP LOSING STUFF ESP. +3 BRING BACK THE OTHER MAILBOX PLZE

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Joy Katura
Blaine, US
Aug 31, 2011 7:05 pm EDT

I have several facebook charges on my credit cad that were not authorized. I had gone and gotten $25 in farmville cash and that was just once. I now have over $200 that has come out of my account which has put my account in the negatives. This money was for bills and needs to be returned to my account asap. Thank you .Joy Katura

AerosmithandQueen
AerosmithandQueen
Port Elgin, CA
Aug 31, 2011 8:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

1. It's Zuckerberg

2. He's not stealing out of your debit account; you probably opened one of those stupid emails that tell you to reset your password but whats actually happening is your giving some hacker your personal info

3. When you saw the first charge why didn't you just take your card off?

4. You sound like a 2 year old.

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Hanni Fahner
Vancouver, US
Sep 02, 2011 10:35 pm EDT

I have ask for Farm Town Dollars of the amount $ 39.99 end received 250 credit but was charged to my credit card $100.00
that is a great mistake and I like to clear this up, because I do not have that much money to play with as it is.

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Millie Walker
Newark, US
Sep 07, 2011 3:19 pm EDT

My grandson was playing my Cafe world and an ad popped up to buy credits so he clicked on it without my knowledge...I had purchased credits before on Cafe world and had left my information in the account. I have taken that info out now and would appreciate it very much if you would put the 100.00 back on my credit card. Could you also stop having those ads pop up like that...this just happened at 10:00 this morning 09.07.2011...thank you for your quick and courteous response...my e-mail address is mwalker12010@live.com

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spicelovechid
Raeford, US
Sep 07, 2011 4:46 pm EDT

HiI purchased credit and did not receive my credit, but my credit card was charged. please look into this matter or give me my credit. I purchased 150, 00 credit for $8.00.

spicelovechid@aol.com

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abdur-rehman asif
US
Sep 10, 2011 7:41 am EDT

my 11 cash lost from city ville plzz help me out

AerosmithandQueen
AerosmithandQueen
Port Elgin, CA
Sep 11, 2011 3:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Like you know something with your spelling? Your probably one of those stupid people who either are not using their real name or have more than 1 account. Maybe you should of read terms of use in the begining if your so smart.

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buzzard 5
cromwell, US
Sep 20, 2011 4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

facebook charged me( to my knowledge ) 410.00 dollars i don't know how they did it my banker said it was for games i had played, and i don't play games so how was i charged for it or how did you get my debit card #

JuliePooh51265
JuliePooh51265
Lancaster, US
Sep 20, 2011 5:06 pm EDT

do you play Farmville or Petville or one of those games? if cash was bought for any of those games, that's where the charge would come from. if you don't play those games, perhaps someone got your debit card number.

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sandy23664
Hampton, US
Sep 27, 2011 8:40 pm EDT

I used my Card on Facebook, for the game CityVille. Now They withdrawal from my bank 9 TIMES UNAUTHORIZED.
Sept. 12, 2011 -----$1, 5, 9. Sept. 13, 20011 --- $1 . Sept, 19, 2011 ---- $12, 12, 30. Sept. 22, 2011 ---- $1. Sept. 26, 2011. -------$60.00. All changes end with code# J8 If that help someone. The bank cancel my card.

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sandy23664
Hampton, US
Sep 27, 2011 8:54 pm EDT

Yes Facebook hit my Debit Card Nine Times. I'am piss off too.

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LARRY WORKMAN
Robert, US
Oct 02, 2011 5:59 pm EDT

MY CARD WAS CHARGED 49.60 THAT I NEVER PLEASE REMOVE AND RETURN MY MONEY YOU CAN REACH ME AT [protected] ANYTIME

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LARRY WORKMAN
Robert, US
Oct 02, 2011 6:01 pm EDT

MY CARD WAS CHARGED 49.60 THAT I NEVER AUTHORIZED PLEASE RETURN MY MONEY

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