Getaroom
Reviews and Complaints

We booked our room through tripadvisor.com with getaroom.com over a month in advance to get a good rate on a nice hotel. We picked the hotel we booked based on a few great amenities like a free shuttle into the city, floor to ceiling windows with a Manhattan view and closeness to the city etc. A few days prior to our trip they tried to move us from this 4 star hotel to a 3 star hotel that is a chain with no view, no shuttle and bad reviews. They said that the hotel we booked was over sold and i'm still not sure why we were the people to get shafted out of all the guests. I called getaroom.com and tripadvisor.com and they offered me a refund but it was too late for us to try and find and book something different at a reasonable price. They said they had to find us something else with comparable rates but the problem is that all the rates are way higher if you try to book a nice hotel a couple days in advance, so all the hotels with comparable rates for a last second room are way lower quality. After being on the phone for over 3 hours I finally convinced them that this is completely wrong and comes across as a scam, and because I was very persistent they finally ended up finding us a better hotel. However, it is still further from the city, does not have a manhattan view and does not have a free shuttle. This all means we will be spending more money than planned and not enjoy our stay as much. They also waisted a bunch of my time on the phone/email and put us in a stressful situation right before our trip! DO NOT USE THIS COMPANY! They hook you with a good deal on a nice Hotel, then they try to put you in something inferior a couple days before your trip when its too late to book something else decent at a reasonable price. They acted very cold to us and really didn't care that we were disappointed and treated very unfairly. Seems like a scam if you ask me.

People, do not book via GetARoom, this website is terrible and highly unprofessional!
I booked a hotel stay via this service and they said that I can cancel my booking anytime without any extra fees! And due to some circumstances I really had to cancel my booking. When I contacted customer service and asked them to cancel my reservation they asked for money. Then they said that they never told me anything about free cancellation! These people scammed me, they are real thieves! Avoid like a plague!

Cancellation Number: C483219456
Get-a-room claims I cancelled a reservation made through them, but can not provide any documentation that I cancelled this reservation. The cancellation notice (which I did not initiate) states in writing "no cancel fee charged" Yet, they have not refunded my money and repeated requests for a refund are refuse, with get-a-room claiming it is not refundable, even though their cancellation notice says in writing "no cancel fee charged". This organization is a fraud. Never, ever use them.

I booked a room with getaroom.com and on both the website and the confirmation email said that the reservation included buffet breakfast for 2 each morning and a $100 resort credit. When I showed up at the hotel the hotel said that the reservation did not include either. Each breakfast buffet was over $30 per person so for a 6 night stay this worked out to over $500 lost. Initially getaroom.com said via email that they would refund the money but a week later they emailed back that no refund would be sent. The company is a fraud and should be avoided.

I was travelling with my friends (4 of us) and we booked two hotel rooms via GetARoom booking service. I received a notification and everything seemed fine.
When we arrived at the place they said that there was only one room reserved for us. We paid for the two rooms.
We asked were there any free rooms left and they said no. They also said that 4 people are not allowed to stay in 1 room. Then we decided to get a refund and find another place to stay, but the hotel staff said that they don't do refunds. We have argued with them for a long time, but did not get our money back. So two of us stayed there and the other two had to search for another place and pay again. Terrible! I do not recommend GetARoom!

Do not book through get a room!
I called get a room to book 1 night at cocoa beach florida. They told me the rate was $257.01. We booked the room. I arrived at wakulla in cocoa beach. A day later i noticed on my bank statement i was charged twice, once by get a room for $257.01 and once by wakulla $180.08. (How can the rate be $76.93 higher booking through get a room?). I immediately called get a room. After calling and explaining the situation, i was put in touch with escalations department. I again explained that i was doubled billed. After having to send proof to get a room that i was charged by wakulla, i was sent an email informing me they received my receipt/proof and they will provide me an update soon. Get a room offered me $20.00 for my troubles. They deposited $20.00 into my account.
Today i called and spoke with customer care. He stated that i agreed to the $20.00 in lei of receiving a refund... Hello... That's the craziest thing i've ever heard of. I demanded to speak with a supervisor. Again.. I got the run around. They stated no supervisor answered the phone, so i can hang up and call back or reply to the email i received almost 3-4 weeks ago.

I made reservation for a Motel 6 arriving 6/7/16. After arriving I canceled 1 of the 2 room I booked. I have been on the phone with them 4 times. On 6-19, the young lady said it would have to be done manually and I would received a refund in 3-5 business days to my credit card, I called back on 6/27 and said it had not shown up. The new young lady said that it had been approved on 6-/20 for refund and the ball was in my credit card's court. I called them and they had nothing. I called again today, 6/28 and the new young lady said it could take up to 30 days to post. I have just been on the computer and read all the bad reviews. I too, wish I had never used this company. I will be extremely surprised if the credit EVER shows up!

I have made a reservation via Getaroom website and when I arrived at the hotel I was told that there were two reservations in my name and that I have to pay for the both of them! The hotel manager said that the only way to cancel the booking was via Getaroom so I called them right away and asked for help. They asked me to pay the hotel and promised to resolve the issues and told that later I'll get my money back. So I did as they said and paid the hotel. But unfortunately these guys scammed me and never returned my money! Stay far away from this scam organization!

Do not book on this site! I booked a room on this site and they contacted me 2 months after I booked and received a confirmation email and told me the hotel was full so they had to cancel my reservation. They had also charged my card and for over 2 thousand dollars at the time of booking. So they used my money for two months.
In the meantime the city I was traveling to had no availability due to an event there. I had spent over 6 thousand dollars on flights and tours believing I had accomodations through get a room. I ended up having to stay over 11 miles outside of the city because of their screw up.
I think they are running a scam to use people's money for months. And their customer service sucks! They are rude and trained to just say I am sorry. Nth at doesn't help the situation!

I have never left a review before in my life but Getaroom was beyond ridiculous! I wanted to book a room and decided to try Getaroom website, because it advertised free cancellations. So I booked my room but due to some circumstances I decided to cancel my booking, and when I contacted customer service they refused to cancel! Then I found out they had booked the room through a 3rd party, so there was nothing they could do! Absolutely terrible! Stay away from this horrible scam website!

I would give this site 0 reviews if I could. I booked a hotel in December and had to cancel the reservations the bery next day. I was told that I would receive a full refund for the room. Fast forward a month later and I still haven't received the refund. It's nearly impossible to reach someone in their customer service department, and when you email them you receive a generic response that is not specific to your question. I will never ever use getaroom in the future.

I booked a hotel 4 months in advance going to hong kong thinking I can get the best rate but it turns out that just after a couple of days Agoda and Booking.com and Hotel.com gave prices almost half of what Getaroom.com gave me. I was really surprised how they where able to give their clients a rate that was so far off from the competition. I tried to call them and ask them about the price guarantee and turns out that you only get 24 hours to complain. Hello it was like only a couple days after the booking and I booked the hotel 4 months in advanced! The sad part is that they would not even want to help or try to assist you in anyway. One customer representative Yvonne told me "Well you agreed on the price and we cannot do anything about it!"

Stay away from this site as Getaroom.com they are neither professional or ethical in their practice.

I hope that my little comment here can reach anyone who want to use this site to book their hotel. Read the fine line! Go for the more known site as getaroom.com does not give better price nor better customer service. Karma to Getaroom.com I hope they get back what scams they did to customers like me.

I booked a room for Orlando Florida for 3 days. Was told by representative that the total was 118.53, but my CC was billed 150.00. Did not receive an email after the booking, until the next day when I inquired about the additional cost. Was told that that the 150.00 was what I was going to be billed. The representative told me that my cancellation date was 1-22-15 at 7pm, but when I booked it, I was told 1-24 at 11:59. The representative told me that it would take 96 hrs. for someone to listen to the original call, but that would be after the cancellation date. She than told me it could take up to 2 billing cycles to get a refund. Also, the original representative miss spelled my name, email address, and home address after I spelled all of the information. That is why I never received my conformation. DO NOT use their service, they do not do what they so they will do.

I was driving late on 12/21/15. I was trying to get to a Hampton Inn in Scottsburg IN that I had stayed at before and enjoyed. I had not made a reservation because I wasn't sure I would get very far due to the weather. So at the last minute I pulled over and tapped my phone. I thought I had the link to the Hampton and called the 800 number. The woman I spoke to never told me I had reached get a room and not the Hampton reservation line. I questioned the rate but she passed everything off as just busy due to the holidays. It wasn't until I got the email confirmation that I realized what I had been talking to get a room. The bad part when I checked out of the hotel I told the staff about my experience. They showed me that get a room paid the hotel $80.00 but charged my credit card $129.00 I know the hotel taxes are in there but get a room certainly made sure they got their piece of the pie. DO NOT USE getaroom. com Call the hotel directly and ask for their best rate. I felt I had been taken advantage of and ripped off. If the rep on the phone had been honest and let me know it was a get a room and explained the charged when I questioned them I would have stopped immediately and called the hotel directly.

We booked a room thru Trip Advisor and ended up being linked to Get a room as the source of our reservation. We had never heard of them and had used Trip Advisor for years without a problem, so I never thought a thing about it. Within about 2 days we needed to change our date to a later one at the same hotel. This hotel is one that we had previously used and really liked so we knew there would be no problem changing dates, we had done it with them before when we traveled to Florida. When I called Get a Room to change dates, they said I would be cancelling so it was a fee of $150 to do so even tho we were a week away from the cut off date. I was shocked! I knew the hotel and this was never the case before. It appears that the hotel does NOT get the cancellation fee--- guess who does? And they charged more than the room would cost had I called them myself. And I didn't get my reward points for the hotel ( Holiday Inn Express) that I always get for staying there. Lesson learned No More Trip Advisor--- NEVER Get A room. It's a scam.

I used this site and booked a hotel room. My booking also included breakfast and dinner. I received a confirmation email from them few minutes later. But due to some circumstances, I had to cancel my reservation. Their website states that booking can be cancelled up to a week with no penalty. I cancelled it only three days later. But then I received an email from my bank telling that my credit card was charged. I contacted Getaroom and they said the penalty was from the hotel. Then I contacted the hotel and was told that Getaroom took my money. They said I wasn't the first one who called and asked about the money. At the end I contacted my bank and they had the charge removed. I will never book through Getaroom again! They are cheaters and liars!

I made reservations which it turned out, I didn't need. I called, well within the cancellation perimeters and was told by somebody barely understandable that they couldn't find my itinerary. Not even with my phone number. I was not happy with the very limited English the person was speaking and opted to visit the motel in question since I was in the area. I was informed that "Getaroom" charges my card and then pays the hotel, so they couldn't cancel. The clerk took pity on me and called for me and after talking to several people and getting a call-back from "Getaroom", they agreed to cancel. A HORRIBLE EXPERIENCE!

I have a confirmed booking online via getaroom.com at radisson blu fujairah, UAE. From 19 August 2015 for 3 nights. the full amount deducted from my bank account but the reservation personal in the hotel deny my booking and forced me to pay deposit according to hotel rate till they contact the travel agency.
I spoke to travel agency, they resent confirmation email to hotel but the reservation personal still say he has to speak to them.

I would like to share my experience about this site... Its a total fraud and unprofessional website... I have booked my stay in dubai through them and when I reached dubai after taking long flight I came to know that I dont have any booking with them and than I ended up calling several calls to this site and every time they put me on hold and paid for all these calls from my pocket while my fone was on roaming and than after almot 3- 4 hrs struggle n several emails/calls some one from this site called me and said they have arranged me alternate hotel so I should go there as they are waiting for me. I requested them to provide revised booking email or confirmation on which they said dont worry they are waiting for u...In short I went there but ended up in huge disappointment that they didnt recieve any email or call from this site and they are just making me fool so than I decided to go to my friend home instead of waiting for them or wasting my money in calling them... Dropped them email for thanking them to make me fool again... In short around 11 pm late night I recievd a call from them when I was about to sleep that they have arrange another hotel for me which is almost 30 km away from the hotel I booked anyways this time they emailed me revised booking so I went to hotel n checked inn around 1 am in the morning after wasting almost 10 hrs... They send me applogy note and said they will refund me one night money which I didnt recieve yet till date I guess this was again part of their plan to make ppl fool

Never trust this site and dont rely on their rates... This is my sincere advise to all travellers