Kroger
Reviews and Complaints

Hey there, my name's John and I wanted to share my experience with Kroger. I went to the Kroger store on Elam Rd in Balch Springs, TX yesterday evening to pick up my online order and it was a complete disaster. I've been using their online ordering system for over a year now, but this location has consistently gotten my order wrong and shown no regard for my frustration. This time, I was missing all of my cold items like milk and frozen goods, which was a huge inconvenience since I had already spent almost $300 on my order.

I tried calling the store for 20 minutes to get someone to help me, but no one answered. My husband and I had to make the 20-minute trip back to the store to get the rest of our order. When we finally got someone on the phone, the manager Ignacio Gonzalez argued with me for several minutes about my order, insisting that I had received everything I ordered. It wasn't until I demanded to speak to a higher-up that he finally admitted my items were still at the store and ready for pick up.

But even then, his behavior was completely unprofessional. He told me he was "disappointed" in me as a customer for being frustrated with the situation. When we got back to the store, he wouldn't even come speak to me and had a part-time employee bring me my groceries while being escorted by a security officer. It was a complete circus.

I spent the next 30 minutes on the phone with customer service trying to report the incident to a higher-up, but all they could give me was the number for the store I had the issue with. It's clear that the processes in place at this store are not working, and the management needs to be addressed. As someone who has worked in retail management for 10 years, I was shocked by the lack of care and professionalism shown by Ignacio Gonzalez.

Overall, I'm extremely disappointed with my experience at Kroger and I hope they take steps to ensure this doesn't happen to other customers in the future.

Kroger supermarket has been a staple in the grocery industry for many years. However, it seems that their focus on cost-cutting measures has led to a decline in customer service. As a customer, I expect a certain level of service from a company that I am spending my hard-earned money with. Unfortunately, Kroger seems to have forgotten this basic principle.

During my recent visit to Kroger, I was disappointed to find that there was no one checking people out. Instead, I was directed to the self-checkout stands by a young staff member. As a customer, I refuse to do the work of a Kroger employee by checking out my own groceries. When I asked for the manager, I was met with confusion and resistance from the young staff member. It was clear that they were not properly trained in customer service.

To make matters worse, the staff members working at the self-checkout area were all young and inexperienced. There was not a single person over the age of 20 in sight. While I understand the need to hire young people, it is important to have experienced adults supervising them. This ensures that customers are not left to deal with untrained individuals who do not have much at stake in the business.

Kroger's focus on cost-cutting measures has also led to a decline in full service. Customers are now being herded towards the self-checkout stands, which aids payroll because fewer people are hired to provide full service. This is not only a disservice to customers but also to the employees who are not being properly trained in customer service.

It is clear that Kroger needs to address their issues if they want to remain competitive in the grocery industry. Thousands of customers have taken the time to write negative reviews and complaints, which should be a wake-up call for the company. They need to focus on providing better customer service and properly training their employees. Otherwise, they risk losing customers to the competition.

In conclusion, while Kroger may offer products that can be found elsewhere, their lack of focus on customer service is a major issue. As a customer, I expect to be treated with respect and receive quality service. If Kroger cannot provide this, then I will take my business elsewhere.

I've been shopping at Kroger for over 40 years now, and I have to say that my experience has been a mixed bag. When I go into the store to buy groceries, it's usually okay, but there have been times when I've had to drive to another neighborhood because the Kroger in my area was dirty and the staff were not very friendly. However, I found a store in another neighborhood that was clean and had helpful employees, so I started going there instead.

My biggest problem with Kroger has been with their online shopping. As someone who is handicapped and can't walk long distances, I was thrilled when they started offering online shopping. However, it has been a nightmare far too many times. When they first started offering order pickup at the beginning of the pandemic, I can't tell you how many times I drove to pick up my order and they didn't have it or a record of it, even though I had a printout showing I had placed the order. It was also often wrong. Fortunately, they have made some improvements over time, but trying to talk to someone in their customer service department was a nightmare. They would often blame me for the problems, but I guess they were listening because things did slowly improve.

Then, they started offering online ordering for delivery. I ran into a problem where I was getting error code RV9547, which wouldn't let me place my order. I called customer service several times, and each time they gave me a different answer as to why this was happening. Since all of those different answers were wrong, it never got fixed. So, my husband and I decided to start using his account instead. After a few orders, we got that same error code again. This time when I called, I was told that this was a security violation error code. That is the first time I'd gotten that information. And, I believe a lot of people are being misinformed, because there are articles on Google about that error code, and the advice they are giving in those articles is the same advice I'd been given when calling about my own account. But, today when I called they finally told me it was a security violation code and they had to unlock my account.

The first person I spoke to was rude and wouldn't listen as I tried to explain the history from my account to my husband's. Then, he transferred me to a rating of his call survey that hung up on me. That was after an hour on hold to get through to him. So, I called back and the second person I talked to started out nice and did listen and try to help, but she started interrogating me like I was a criminal who was trying to hack someone else's account. After a long interrogation, she told me that she couldn't help me without my husband giving her permission. She asked me to do a three-way call and pull him into the conversation. I told her I didn't know how to do that. So, she told me she'd have to give me a case number and have him call and give me permission to use his account to order groceries. I asked her for the case number three times as she kept accusing me of trying to force her to violate security protocols.

One thing she said that emphasizes how much they take a blame-the-customer attitude when you call in is that 36 hours prior we had an order delivered. We had huge problems with that order because I was getting this error code when I tried to place the order from my computer and my app, but when I told my husband about it that order went through from his phone app. But, the order had gotten so messed up while I was trying to get it to go through from my phone and my app that we didn't get the full order in. Since my husband had successfully gotten that order in on his app, I assumed it would start working. So, 36 hours later I placed an order to get the things we hadn't been able to get with the previous order that kept getting that error code from my equipment. She said to me then that it was my fault because they had a policy of not letting orders go through less than 24 hours apart. She had me so flustered by then that I didn't think about it until after I got off the phone, but the order was delivered around 11 AM on May 30 and I tried to put in the items that went missing as I dealt with this error code problem at 11 PM on May 31, the following day. That's 36 hours later. A good example of how they too often try to blame the customer.

I'm talking it over with my husband as to whether or not we'll keep shopping with them or go to Meijer or Walmart or something like that. If we decide we will keep shopping with Kroger (which will be my husband saying he wants to at this point because I'm done), then he will call them with that case number and try to get this resolved. My guess is it will be another nightmare that will have me posting a review again, but we'll see what happens. Maybe he'll have better luck than me.

I have a lot to say about Kroger, and it's not all positive. As an employee, I have mixed feelings about my experience working for this company. On the one hand, I appreciate the health insurance that they offer, as it's one of the main reasons why I continue to work here. However, I have to say that my time at Kroger has left me with some serious retail PTSD.

One of the biggest issues that I have with Kroger is the way that customers treat us. We're often treated like slaves or servants, and it's not uncommon for customers to harass us in a variety of ways. They'll cuss at us in multiple languages, behave like snobs, and even throw items at us. It's not a pleasant experience, to say the least.

Another issue that I have with Kroger is the way that management handles customer complaints. They often reward customers for their bad behavior, rather than punishing them. This sends the message that it's okay to treat employees poorly, which is simply not acceptable.

In addition to these issues, there are a number of other problems with Kroger. For one thing, the technology that we use is outdated and frequently crashes. The stores themselves operate in a very old-fashioned way, which can be frustrating for employees and customers alike. And when it comes to promotions, there's definitely a bias towards certain groups of people. Caucasian men are often favored over women, while black women and men are favored over Caucasian women.

Despite all of these issues, there are a few positives to working at Kroger. The union helps to protect us, and the health insurance is decent. However, I would definitely think twice before recommending this company to anyone.

As a customer, I've also noticed some issues with Kroger. For one thing, their prices are often much higher than other stores. I've found that I can get more food for less money at other stores like Fred Meyer or Costco. And while the gas program may seem like a good deal, it's actually not that great. You have to spend a lot of money to get a small discount, which doesn't make much sense to me.

Overall, I have mixed feelings about Kroger. As an employee, I've experienced a lot of negative things that have left me with some serious concerns about the company. And as a customer, I've noticed some issues with their prices and programs. While there are some positives to working at Kroger, I would definitely recommend that people think carefully before deciding to work here.

I purchased a $100.00 gift card for Macys from Kroger. I went to Macys to use the card and card was voided with balance at 0. I called the number on the back of the Macys gift card and the Macys rep said that the card was void and to take the cards back to Kroger for a refund. So I took the card back to Kroger and they said since the card showed active that they couldn't help me. So I called Macys again while I was in the store with the Kroger manager Taylor and the told him the same thing. Taylor said that he was going to check on this and get back with me. Taylor was not helpful and keep giving me the run around.

Here's my case # [protected]

I have tried over a dozen times to resolve an issue with ordering online from kroger... If i make changes to anything my account becomes locked and no one but a certain dept can unlock and take care of my issue ... However even they are ineffective and as of now i have canceled my last order i tried to place on nov. 3rd 2023 and have place my delivery order with meijer with no issues whatsoever. My days putting up with kroger lack of customer service and issues with their odering process are over... I will be doing my online shopping with meijer from now on.

Your GG vegetables are advertised this week for 49 cents each. I cannot find them in the stores and they are being nasty when I ask for a raincheck. I have looked at both stores on Nov. 1, Nov. 2, and Nov. 4 and at Scottsburg on Nov. 2. You are about to lose a loyal customer over this! I am pissed at the way I have been treated and need to talk to someone ON THE PHONE! [protected]

Ex Frys employee. Left in March after 29 years. Retirement is better. Worked at stores 35, 55, 682 and 686. Managers picked on me for being autistic. Got sick of lazy kids who never got punished, health code violations that got ignored, managers that were bullies got transferred instead of fired.too much favoritism towards employees lazy relatives, being forced to collect shopping carts for 3 hours in the arizona heat all summer long. Being retired is better. Will never shop at any of your stores ever again.Albertson's,Safeway, Costco, Winco, Basha's, Aldi's,Walmart and Sprouts from now. Done with Krogery

Kroger employees are not trained on the imput of this card into their scanner, u have to get someone to help (THIS HAPPENS EVERY TIME I GROCERY SHOP), and they may fumble around and get it right after a couple of trys. Overall i have had to pay with my bank debit card, This is probably due to UHCs lack of communication with companies on how to or should they upgrade their scanners

Today, September 25, we arrived at the pharmacy at 100th and Wadsworth, Arvada, CO for a scheduled Covid vaccination. We had received email confirmations of these appointments on September 19 advising us of a $20 charge if we failed to make our appointment. We arrived 15 minutes early, only to be notified that there was no vaccine, that they had run out over the weekend, and "I was gone" and they have had problems with shipments. We had driven to Arvada from Lafayette. This is frustrating and disappointing that we were not notified that appointment should be canceled or re-scheduled due to lack of vaccine. This is very unprofessional! We would like a $20 refund since Kroger Pharmacy did not cancel the appointment or keep their commitment to provide us with a vaccine.

Thanks for your consideration.

I had a problem with them charging my Credit card rather than my EBT card . Have never had a problem before it is for a pick up order. I made hours worth of phone calls. I finally reached the manager Brandon, was told to come in the store to get it corrected. That was a pretty scary thing for me as I am on oxygen and had caught COVID there in November. So have been doing pick up since. As I can’t afford to be in crowds with COVID, RSV & flu going around. Needless to say Jen attacked me when she said I throw a receipt at her. Which I did not. I slid it under the cubby hole and it caught some air, so it was not intentional. But I was already not in a very good mood as it had been a hassle for 2 days. She jumped me so I responded. And was yelling at me as I left. Your customer service has been terrible for quite awhile now. New implementation are not really working for Krogers and u are buying more stores. Maybe you should take care of what you own first!

This morning I prepared myself a package of the Bananas & Cream, I have a package each morning, except this morning when I found a mouse turd, after I had eaten a few spoonfuls and I had to throw it out. I can't get it out of my head and I feel sick just thinking of it and how many times has there been some in my oatmeal especially my favorite the blueberry packages. I've always purchased Kroger brand as it was better than Quaker brand, but I feel like I just want beable to buy it again an the bad things is that I have 12 packages left, as I take then out of the boxes and put then in the refrigerator and throw the boxes out.

Ordered groceries via EBT card account and Kroger representative shopping for my family canceled the order. there is a 90-day refund clause on EBT cards. When you have families with EBT cards, you should allow a certain limit for groceries so that their entire card is not waiting for a 90-day refund. I have contacted the State of Michigan and the local news to alert shoppers who may not have the means to physically go grocery shopping when using EBT funds.