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National Tire & Battery [NTB] Customer Service Phone, Email, Contacts

National Tire & Battery [NTB]
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1.4 3 Reviews 527 Complaints
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National Tire & Battery [NTB] Complaints 527

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1:07 pm EDT

National Tire & Battery [NTB] tire rotation

This is the second time in row I went to have an oil change and tire rotation and again they didn't rotate the tires so I told the manager and he said he has the same problem over and over with this same tech. The tech waited for the manager to leave and then proceeds to tell me we don't do that because one of my front tires was bald which it's NOT plus it's a front wheel drive vehicle. So I'm waiting for manager to return, but before leaving he gives me 2 free oil changes vouchers.

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unsatisfied again
US
Jul 31, 2020 2:30 pm EDT
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I was told by the check in person at the desk at store #808 (Rockwall TX) that the included services with an oil change such as tire rotation and fluid checks are not done unless the customer asks for them. He told me people get mad if they perform the included services without them wanting them.

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11:59 am EDT
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National Tire & Battery [NTB] wheel alignment

On October 14, 2019 I paid for a wheel alignment and should have been told that I didn't need a wheel alignment. I went to Auto check to get a wheel alignment on my truck a different vehicle. They were very honest with me and instead of taking my money they told me I didn't need one. They read over the paper work that NTB gave me for my car and stated to me I didn't need one on the car neither. I am requesting my 84.73 back. I have a copy of both my receipt and the alignment report.

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10:53 pm EDT
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On 10/24/19 I went to your NTB for wheel alignment they told me it would be an 1 1/2 hr and my car would be done I waited that time and came back and they hadn't even had my car in yet to get aligned, then they tell me it would be another hour or more, if this is the way you do business I will never be back at any of your shops, pass poor service, I just...

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7:48 pm EDT
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On October 20th at 1:45 I dropped off 4 old tires with wheels mounted on them already and requested to have them dismounted and have my like new tires put on. About 2 hours later I received a call from Nate, the manager at the store stating that there is a big bubble in the sidewall of the first tire that they tried to mount. I had a 5th spare tire that I...

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4:20 pm EDT

National Tire & Battery [NTB] had an oil change and tire rotation and my tire sensor and other things now my truck is having electrical problem

I believe that the tech working on my truck did something because he didn't want to do the work and he was under my hood working. My wife over heard the supervisor and a technician describing the work of the technician who was working on my truck
I call and they acting like the incident didn't happen
I believe that because the technician was mad and he was working on my truck any old way

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11:33 am EDT
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I scheduled an online appointment for 9am today for an oil change and tire rotation. I waited and was advised at 10:20am that my vehicle was done. I inquired how they were able to find my wheel lock to rotate my tires without asking me at which time the cashier relocated to the mechanics and informed me that my tires were not rotated at all. I informed the...

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2:32 pm EDT

National Tire & Battery [NTB] air conditioning

I normally try to give the benefit of the doubt but I am never coming back to NTB. In august of this year I paid $1021.00 to get my air conditioning fixed (only because I was a couple months outside of warranty) through their third party "Big O Tires". A month later, my AC is not getting cold again. So, I take it to get it fixed under warranty. They keep my car for TWO WEEKS, and never call to let me know what is going on, how long it will take, etc. Not a single time. Finally, I get fed up and call and they claim they left me a message (I didn't have even a missed call). So, I go to get my car finally. First thing I do is turn on my AC, it is STILL not working. So, they keep my car again. They asked if it was "convenient" for me to leave it with them again, OF COURSE NOT! Just fix what wasn't fixed correctly! It has been three weeks that they have had my car, and did they call to say what happened? Of course not. It was incredibly inconvenient for me with work, and I am lucky that had another way of transportation since they have had my vehicle for three weeks to fix something that they didn't fix correctly! I just can't believe how terrible this experience has been. No consideration for my time AT ALL, and no updates on what is going on with my vehicle. The people at the store were nice to my face, but obviously don't care for their customers, as they have left me to figure out getting to work and class for three weeks with no explanation as to why.

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7:53 am EDT
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National Tire & Battery [NTB] road hazard

Brought my car to have a flat tire repaired because I have road hazard coverage. Was called that car was ready. When my wife went to pick up car NTB wanted to charge $58.00 for installing a new tire. The object causing the flat was in a fixable spot. My wife called me and I spoke to the manager in charge, when I questioned why I wasn't called about a new tire he said it could not be repaired because it was a STAPLE and it was 2 holes to close together to patch. I asked again about not being called and he said we can take care of it, we can put the old one back on. I said do it. They said ok it will be about 30 minutes. 2 hours later I called back because I had not heard from them. The car was ready. My wife picked up the car and brought it to another tire place who pulled a KEY out of the tire not a staple. There was only one hole not two and it was easily repaired. Since I had purchased road hazard with NTB and they did what they did I believe I should be able to get my road hazard refunded. I paid $17.50 for the tire to be repaired when I should have gotten it repaired free with the road hazard coverage.

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12:21 pm EDT
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I am submitting a complaint regarding service that was performed on my vehicle that resulted in a failed transmission and thousands of dollars in maintenance fees. I have submitted a claim through NTB's third party ‘Segwick.' My claim was denied, which I will be appealing. The report provided by and the Honda dealership that my car was towed to when it...

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1:49 pm EDT
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5/23/19 I went in to get my brakes checked. Dan Kirk was the mechanic who worked on my car. I was told I needed $3000 in repairs. For hours, Dan Kirk was trying to convince me, in a buddy-buddy, confrontational way to pay the $3000. After a few hours, I decided to not have Mr. Kirk service my car at all. I was met with opposition from him after denying...

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12:00 pm EDT

National Tire & Battery [NTB] service

9/23/19-replace front $387.51
9/24/19-tpms light comes on
9/25/19-was told lr sensor bad $76.53
9/26/19-light still on, faulty scanner, drive to another ntb store, told rf tpms sensor bad, can't replace due to cross threaded lug, wanted me to drive back to original store. can't cross charge without manager authority. manager shows up and doesn't identify self or show any concern or empathy. customer service not existent. extremely disappointed and upset with ntb.

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6:33 pm EDT
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Long story short I bought a set of tires cost me $1000.04 months later brought my truck and tell the tires rotated one of the Lugnuts that they put on the strip I was told there was no mechanics on duty that knew how to get a strep log not off come back the following day I had to leave for business the following day I made them aware of that so I went back...

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9:49 am EDT
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I made an appointment for an oil change on 9/20 which turned into a 4 day ordeal. I had to take my car back the next day due to an oil leak which was caused by the mechanics breaking a part of the oil filter. I was told to leave my car and pick it up the next day. I picked it up on Sunday morning and had to take it back again on Monday after work for...

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2:33 pm EDT
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On sept. 4, 2019 I took my 2003 cavalier into ntb in crestwood, ill. Because the check engine light was on. I was there for three hours and was told that they had replaced a valve. I was charged $450. On sept. 8, 2019, the light went on again. I took it back in On sept. 10, 2019. I was told that the valve was faulty and a new one was installed. I was not...

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1:45 am EDT
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To whom this may concern I brought my lexus in 2012 is350 august 4, 2019 to get a few services done such as an oil change, tires, brakes, and alignment. I first ask if they had any promotions and leo curtis stated to me that they didn't have any promotions. Which was a bold face lie when I did some research they had a few promotions online. So later on they...

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7:44 pm EDT
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I really wished I videotaped the entire incident and not the last part of it because this experience was unbelievable. Hopefully, they have security cameras inside that will tell the story but I doubt it. This place wreaked of unprofessionalism. Only reason why I went there was because I had a flat on highway. Tow truck recommended I go there and dropped...

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6:57 am EDT

National Tire & Battery [NTB] service overall

To whom may concern:

I went to your location off of Woodfield Rd which was my first experience at that particular location. I had been to your Germantown location multiple times and always got wonderful service. I took it in because my engine light was on, the technicians had may car for about a week, the call me and let me know it's ready. I pick it up and my engine light is still on, I leave it another night to be check. They had let me know it was an indicator light and that it would be looked at. I'm super upset and untrustful if anyone now looking at my car. The light is still on at this moment. I was and charged $1300 for my car to be "fixed" and it is my rent money and also the service manager got an attitude with me by phone and got aggressive. He even got this way was my partner. I called customer service to file a complaint and they "looked" into it. I was promised a call from the district manager to call and he/she never did. The representative wanted to at first give me $50 in coupons. I believe it was super unfair, I ended up getting $100 in coupons. I got an estimates in order to get my emissions test done, it's going to cost another $725 which I don't have and to get my car completely fixed it's another $1800. I'm disappointed, upset, frustrated since I've worked customer service for almost 20 years I was not and have not been given the customer service that I've been used to with this company. I live paycheck to paycheck I can't afford another repair. I was a loyal customer but after the incident at the Woodfield location, I never want to go back.

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8:56 pm EDT
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Long story short I went in to have my routine oil change which I always go there and they did a point check and told me some things that needed to be fixed and said that I had a bad battery. Explain to them that I bought a battery for months ago it cannot be bad they stated it is. So a few days later after this event my truck started to stall as if the...

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5:06 pm EDT
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I'm really concerned about the lack of quality people you have working in the Huntsville market. I was going to let it go but what your team did is inexcusable. image1. jpeg After supposedly having my oil changed, tires rotated and car aligned, it makes me wonder if any work was even completed. NTB had no clue I had an appointment at Hyundai to have my...

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10:13 am EDT

National Tire & Battery [NTB] tire balancing service contract

William Labuda email: [protected]@aol.com

In 2012 for my 2007 Honda Civix EX, I puchased 4 Michlin Tires (P225/60R15 Primacy Maxima) AND a Tire Balancing Contract AND 3 Year Tire Alignment Program. In 2016, I puchased a 5 Year Tire Alignment Program.

Recently, I took my car in for the tire balancing, rotation and aligment service.
The sale person could locate the alignment service contract on the computer, but COULD NOT locate the Tire Balancing contact. He said the company had been sold to Tire Kingdom and that the computer records can only be retrieved back to 2016.

I showed him a Final Bill/Invoice from 2018 noting that the Tire Balancing Service was performed at NO CHARGE, hence indicating the work was performed underder the SERVICE CONTRACT. (See attachment)

Since I paid for this service, my contract should be honored by the new owner, just as my 5 Year Alignment Program is now honored.

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About National Tire & Battery [NTB]

Screenshot National Tire & Battery [NTB]
National Tire & Battery (NTB) is a retailer specializing in automotive services and products. They offer a range of tire brands, custom wheels, and provide services such as oil changes, brake repairs, battery replacements, and alignments. NTB aims to cater to various car maintenance needs.
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Overview of National Tire & Battery [NTB] complaint handling

National Tire & Battery [NTB] reviews first appeared on Complaints Board on May 22, 2007. The latest review Customer service was posted on Jun 10, 2024. The latest complaint My drivers side door crumpled w/lift jack during oil change was resolved on Nov 16, 2022. National Tire & Battery [NTB] has an average consumer rating of 1 stars from 530 reviews. National Tire & Battery [NTB] has resolved 56 complaints.
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  1. National Tire & Battery [NTB] Contacts

  2. National Tire & Battery [NTB] phone numbers
    +1 (800) 741-7261
    +1 (800) 741-7261
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    +1 (866) 649-8473
    +1 (866) 649-8473
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    +1 (888) 867-5658
    +1 (888) 867-5658
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    +1 (561) 383-3000
    +1 (561) 383-3000
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  3. National Tire & Battery [NTB] emails
  4. National Tire & Battery [NTB] address
    4280 Professional Center Dr., Suite 400, Palm Beach Gardens, Texas, 33410, United States
  5. National Tire & Battery [NTB] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
National Tire & Battery [NTB] Category
National Tire & Battery [NTB] is ranked 57 among 493 companies in the Auto Parts and Repair Stores category

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