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UPS Complaints 2059

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C
12:02 am EDT

UPS Driver driving over my septic system

Had driver pull into my business at 6:51 pm and pull across my grass driving over my septic tank and parking on top of it as he unload packages and then drove through my front lawn to my second driveway as driving over my leach field destroying my septic system and causing it to settle and snap my pipes. I have this all on my security cameras. This is not my normal driver that is respectful and responsible. Company is CME Electrical Supply 96 Durbin Rd Hannibal, NY13074 I like someone to contact me to discuss this issue.

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10:33 am EDT
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Press Iyamu, Data Scientist at UPS in NJ, replied on 10/14/2020 to my comment on another's unprofessional LinkedIn post that went viral. Press attacked my character and commented publicly about my career, which I assume is a violation of UPS code of conduct. I do not know this person and the fact that he is a Data Scientist for your company is surprising. Thanks, Jim Cantela

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M
5:25 pm EDT
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UPS Delivered packages to wrong house constantly

I called before when delivered wrong house called and said it would be address. Got packages yesterday deliver to wrong house again next door neighbor. Called left complaint no return phone call. Called again today. Said someone would be calling me. This need to be resolved. Very poor customer service. Get packages from amazon No Issues! Antee. Tracking number 1Z566922YW23573894

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Update by Mary Antee
Oct 08, 2020 5:35 pm EDT

Packages are left on next door neighbor patio table. Anyone could pick up. Their are two houses on the street, my house is on the end by dead end barricade. He only stop at first house never look for house number. Which is on my house 7004. Also my suv is park in front of my house. So he should double check to make sure he is at right house. That is good customer service instead of just leaving at first house he see. I need this resolve ASAP. I also told company who I place orders with, They were not happy, they use you all for all their deliveries

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D
5:25 pm EDT

UPS Delivery

I'm missing several packages when the arrive they hand me some and say the rest they cant find but then its marked for delivery [protected]@gmail.com my number is [protected] I order slot from amazon this is not the first time this has occur please the driver is very disrespectful I feel that I am targeted for this please look into this matter for me

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12:09 pm EDT
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UPS Collect and del

I sent a envelope to a collect point on friday 25.9.20 paid for express del to france for monday 28.9.20, but the parcel is still in the depot at dewsbury on tuesday 29.9.20 4.55pm what is the problem, emailed dewsbury but have received no explanation to this request. Have ups broken the contract? How do I make a claim for compensation?
My tracking number is 1zyt522u6600028614.

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B
10:56 am EDT
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Ups freight is a disaster! With over 39 correspondences, with only one email reply by michelle, supervisor. Don't try calling and asking for a manager. They don't exist. It's a answering service with no information but tracking. They also would not transfer my call to any help. They tried delivering the engine two more times after being rejected for leaking...

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N
11:58 am EDT

UPS Package lost during en-route

This was/is the tracking # 1z2ry9706885468827

On 8/11 we sent a package to Mexico, we paid certified fee etc., it was an outrages price for us to pay but we did it anyway since we needed to get this package to a relative.

The package never arrived. I made multiple calls to the UPS store which in turn were some what helpful at first but after i insisted to speak witht he owner he was then a bit more responsive.

UPS has failed me SO MANY TIMES...I WILL NEVER USE THEIR SERVICES.

I'm not posting this for you - UPS to do something, I"m posting this so that everyone will know that you are a terrible company...

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L
11:40 am EDT

UPS Stupid Drivers

I use UPS as everyone else doe's for my delivery, In my ups profile I have stated my delivery instructions for each driver to follow. I live in a apartment (Parkview Estates)complex and package theft is high, I have asked to many times not to leave packages in the lobby doorway due to theft. The building managment has large signs posted every place asking all drivers to bring packages to the residents apartment door or to drop them in the office. They continue to leave them in the hallway of the lobby and low and behold my packages dissapear. Now I have a good idea who is the thief and they have long been reported. But is it at all possible a UPS driver is smart enough to follow directions and stop being to lazy to climb a set of stairs to deliver a 30z package. I am disgusted with UPS drivers THE MEN. I ordered a deep freezer to be delivered. I live on 3rd floor and when it was delivered by UPS IT WAS A WOMAN DRIVER AND SHE CARRIED IT UP THREE FLIGHTS OF STAIRS BY HERSELF TO DELIVER IT TO MY DOOR AND KNOCKED TO BE SURE SOMEONE WAS HOME TO RECEIVE IT. Now lets talk about your lazy drivers who leave a slip of paper sqaying they delivered or attempted to delivert a package they never bothered or attempted to at all. I am completly disgusted with UPS drivers get it together or get a damn desk job.

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R
8:07 pm EDT

UPS Delivery driver

So on the 23 of september 2020 I missed a delivery so I planned to stay home the following day just to recieve the package. The driver never came by the second day but reported that he did. I even had a note on my front door saying I was home. No second slip was left. So he skipped me all together and said he came by. If he or she cant do their job get rid of them. I waisted a day from work waiting on them to come. Pisses me off to the moon and back. I still need my package and I will be home after 5p now. So make sure I get my package.

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J
10:44 am EDT
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UPS Driver behavior

At 9:27 am on 9/22/2020, a UPS driver pulled out of a parking lot at 1414 Mississippi Blvd in Bettendorf, Iowa & onto Mississippi Blvd. The truck them cut through our SCHOOL parking lot (1453 Mississippi Blvd.) & turned left onto Brown St. I can provide camera footage if needed of our parking lot. - Jennifer Alongi, Princpal of Lourdes Catholic School

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S
2:24 am EST

UPS Delivery

9/16/20

I get a email saying package was delivered to my front door. But like many times before it may have been delivered to a front door just not to my front door. 1Z8801520357802859 I saw the ups truck drive down my street so my guess is my package is somewhere in my neighborhood

This happens way too many times.

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1:39 am EDT
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Your drivers in Oklahoma City don't wear masks as required. They think they are special and can't spread the virus because they are UPS drivers. For some reason FedEx, USPS, Amazon, and DHL all seem to be able to comply. Why is it UPS doesn't? They seem to think they can twist the rules and say they are doing cardio which is actually intended for people the...

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R
10:48 pm EDT

UPS Delays on 2 day air shipment from amazon

I ordered two 32 gallon garbage cans off amazon (2 day) air - ups was the carrier.. I ordered sept 7th, shipped same day by vendor, ups had at local distribution center (20 miles from me) redmond wa.. They were supposed to deliver sept 10th but cans were placed on wrong truck so it was returned to redmond wa. The made atempt next day on 11th, 1/2 way during the day the loser driver returned to redmond again claiming it was to smokey. The next dsay 12th it was dispatched and I could follow on a map they provided driver got within 3 miles on my house after deleivering packages for 10 hours he ran out of time per there union contract so it was returned to redmond distribution again. Yesterday 9/14- the cans wer on a wrong truck again. Today the 15th trhe driver has been driving around its now 8:45pm and no cans, driver will return to redmond again= screw ups I will call amazon tommarow tell them to cancell order and buy from lowes get delivered my fedx.. Ups sucks

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T
1:23 am EDT

UPS Pick up service & online customer service

We are an agent for a cargo company who needed to send at least 200-1000lbs a week with UPS in the Phoenix area. I've repeatedly (4 times) contact UPS customer service regarding a local pickup driver refusing to scan our packages upon pickup leading to multiple lost and untrackable packages. The first two representatives who stated they would report but the same driver showed up and still refused to scan. The third representative simply gave me a link to submit claims. So basically he is saying that I should just wait until a package is lost and submit a claim while offering no solution on how to prevent loss packages while in the possession of the UPS driver. Since we had paid for the shipping service, why would it still be our responsibility, our lost if it was already handed to the UPS driver just because he refused to scan upon pickup?

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9:09 am EDT
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Package was suppose to be delivered yesterday, Friday 9/4 but won't be delivered until Tuesday 9/8! why am I using ups to deliver packages when they can't keep their delivery schedules! They want to blame it on covid, but the problem with that is they have no contact with people! They sit the package down and walk away!!! What a bunch of bull****! I will...

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M
5:07 pm EDT
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We ordered a bed for our son (who is a student at bu) to be delivered to store # 0983 bu west. I called ahead and gave them my contact information because I didn't know if the bed would arrive more than 5 days ahead of us. The manager said they would hold it no problem. Got there today and found out they returned it yesterday... He thought - to be honest I...

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G
12:47 pm EDT

UPS Delivery time

Per amazon, package was scheduled for 26th, today is 31st, still "out for delivery", and it will not let me do a claim. UPS is the worst.
Amazon even declared the package as lost, but I did not think I needed to request a refund for the product, trusting UPS would end up delivering maybe a day or two late, not a full week. The UPS site doesn't help either, once out for delivery, nobody can help.

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B
12:38 pm EDT
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UPS Not getting any help with a package that was sent to the wrong post office

I placed and order with QVC on 8/6/20. The tracking was updated almost every day. the last entry was on 8/13 at 7:58. "Your UPS Sure Post package was transferred to the wrong post office. It is being corrected".
I have tried numerous times to get an update. I want to know where this package was incorrectly delivered to, when will it be or has it been sent to the correct post office (West Grove, PA) and when I can expect delivery.
This "update" message has been all I've seen for the past several days.

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12:36 am EDT
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UPS False deliveries

I have a very valuable and important package being delivered to my apartment. It is delayed by a day (it will now be delivered august 15th). I email customer service and get some copy and paste message (this comes in later) that it was delayed till the 17th (monday) due to weather conditions (well, beautiful weather here so, what gives?) okay, fine, i'll pick it up tomorrow or something if I can figure out where this package is and just see how this goes. I check the tracking, it'll be delivered tomorrow (august 15th). Okay, at least i'll have it by monday for the event I need to attend with it. August 15th comes, package requires my signature and my signature alone. I mentioned that my neighbors, should I have to leave, are allowed to sign for me as I need this item no matter what. Around late 1pm I get a notification my package was attempted to be delivered at 11:56; ooooops, we missed ya. I never had someone knock on my door. No infonotice on it either, or my neighbors, or the office in the main building. I still have no idea what facility the package shipped from either. Great, expensive and important package on the loose with an inept driver. I contact customer service, gentleman is very helpful, "I am so sorry, the driver will call within the hour and re-deliver it to you today!" an hour and a half later; nothing. I call customer service back. As I am in the middle of the call, I revieve a call from an unknown number. I call back immediately. It rings, and rings, and rings. I call multiple times. Nothing. Check the voice message; it's just a name saying that, oops, drive has already arrived back at the facility in a general location in a town not even 11 minutes from me, but I still don't know what store location, and he won't be coming out. However I can pick it up monday or the driver will attempt to deliver it monday. I. Still. Don't. Know. Which. Facility. And I certainly don't trust the driver. I call multiple locations; they have absolutely no information on my package. Contact customer support again, i'm in tears at this point. This delivery is everything to me at this point, i'll do whatever it takes to get this item (this is for a very personal and important event which is why this has become such a dire situation). The woman is very sympathetic and sends out another message to the facility that is in control of my package (she doesn't know which one exactly it is though, so again, where is this thing?!) she tells me her message said to reach out to me immediately and have it delivered today! No exceptions. I have heard nothing. Email customer support for deliveries and what do I get... The same copy and paste message about bad weather and that's why it's been delayed. Word for word. It is gorgeous out with no bad weather in sight. I am utterly livid and appalled at ups for their horrific, disgusting, lack of care and professionalism for handling these things.

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Robert Tommy
US
Sep 04, 2020 2:11 pm EDT

UPS customer service has gone totally down the drain.

I predict they will be bought out by FedX or go out of business.

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A
4:56 am EDT

UPS Courier service - poor service

Hello UPS CUSTOMER SERVICE SOUTH AFRICA

1ZE5916V0440973012

I see this parcel is still in Kempton Park, despite UPS's assurance that it would be routed onto me today.

The parcel shows that it cleared customs on 12th Aug at 1:10pm.

Is there a problem? I have had no communication from UPS that there is a problem.

It seems UPS have dropped the ball on this one - I would like to lodge a complaint of slow delivery and poor service.
Please could I have some service on this matter with some urgency please.

By the way, your Customer Care Call Centre are not answering their phone line given on the UPS South Africa website.
I tried three times, each time holding on for longer than 15 minutes - it just rings.

Very disappointing service from UPS. I will switch to DHL Express in the future.

regards

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About UPS

Screenshot UPS
UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Overview of UPS complaint handling

UPS reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Recurring unfulfilled shipping was posted on Oct 10, 2024. The latest complaint delivery truck damaging driveway was resolved on Dec 28, 2019. UPS has an average consumer rating of 1 stars from 2077 reviews. UPS has resolved 202 complaints.
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  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    +1 (800) 782-7892
    +1 (800) 782-7892
    Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number
    For International Shipping
    +1 (502) 835-5471
    +1 (502) 835-5471
    Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number
    Talent Acquisition Specialist
    +1 (650) 604-3268
    +1 (650) 604-3268
    Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number
    Special Projects Manager
    +1 (516) 404-8466
    +1 (516) 404-8466
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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