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UPS Complaints 2059

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9:54 pm EST
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UPS misinformed

My mom went to the Ups store to mail out our Christmas gifts, we live in Cape girardeau, mo. anyway the guy at the counter said that the package would be delivered December the 22nd, and it did not arrive. my mom called the 1 800 number and was told that the package was transferred to the post office and would be delivered by the post office. so then i called to give them a piece of my mind and try to get some answers as to what happened, apparently they use post office for some packages instead of having UPS deliver it, apparently it depends on what you pay! this is really dumb! and none of this was explained to mother, had she known this, she would have just gone head and used the post office instead of paying UPS 22.00 in shipping for them to just turn around and give it the post office! I am really mad at the way my mom was lied to and nothing at all was explained to her. and my husband and i still haven't got the package, hopefully it will come in this week, but my biggest problem isn't not getting the package, its the way my mom was treated. pleas do not use UPS without finding out what will be done with your package! it would be a better idea to use the post office or fed-ex!

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nickansl
Albuquerque, US
Aug 13, 2012 2:54 am EDT
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I do not understand that! I didnt think a single UPS Store could do UPSSmartPost?! But if it was transferred over to the Post Office, then why would starting out as USPS be better?!

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1:10 am EST
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UPS you pay outrageous fees for

When I walk into a store and buy a blender, I expect it to BE a blender and use it once I get home - not some falsely advertised piece of machine that only says it's a blender. It's the same thing when I use a company to provide me a service; if I pay to have a package shipped THE NEXT DAY - I expect it to be delivered the next day. If it's not then it should not be anybody's fault but my own OR the recipient's!

I paid $25 extra for a package to be delivered to me "next day air". I followed the status of this package VERY carefully. It should have been en route to my address on 12/22/11 because the status told me that it was "out for delivery". I arrive at home from work at 6:50pm. No package and no yellow notice of failed delivery, and the status is still the same. So I call the 1-800-PICK-UPS phone number. The automated message tells me that the current location of my package is unknown and that deliveries to residences may be made at the end of the day, which could be after 7pm. So I wait. 7:15...7:35...8pm rolls around and still nothing. I call again. Automated message tells me that sometimes packages may be delivered after 8pm. An hour or so later NOTHING and I gave up. I checked the status one more time that night and saw that there was a new message "The package was missed at the UPS facility. UPS will deliver on the next business day." Well, it's the next business day 12/23/11 5:00pm and THERE IS STILL NO PACKAGE in my hands. The way I see it, since it was UPS's fault that my package was not delivered "next day air" and since it was THEIR fault that my package was somehow missed in their own facility, they should have made my package a priority for the next day. Now instead of heading out of town to visit my family for the holidays I'm here at home still waiting for this package to arrive. And I will never see any portion of that $25 I paid to have this express shipped to me.

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Update by sad_face
Dec 24, 2011 5:55 am EST

Hey guess what 9:45pm on 12/23/11 and NO PACKAGE! Next day air has officially become 5 day air. They still have not stated the reason as to why it didn't get delivered again today. Guess I should've just paid for the standard ground instead of the next day air option. If this was just a regular item or a last minute Christmas gift I wouldn't care but this was a DOCUMENT that I needed TODAY. There's a reason why people pay extra for "special shipping". Why does UPS even have the next day air option anyway!

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BoycottUPS
Brooklyn, US
Oct 14, 2013 11:58 pm EDT
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The UPS company hires inept and crooked drivers who systematically fail to deliver packages while they make up all kinds of fake reports, such as "unknown company or address" (while they do have all this information - the material evidence exists) or "party unavailable to pick up" (when the recipients are in fact available). Their local management never ever attempts to fix any problems. At best they call you on the phone, but they constantly sound distracted to a suspicious point (as in being under influence, maybe?), upset about having to do some work, and they flatly refuse to actually resolve any and all problems.
Such problems go on for years.
Any normal company would not keep such inept and unprofessional employees.
I call for any and all businesses and individuals to use any delivery services other than UPS.

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1:46 pm EST

UPS bad experience

This store is at 503 East Jackson street in Tampa, Florida 33602. Evidently the manager is the only long term manager of this UPS store.My husband and I went to this store on wed. around 6:00P. M.. My husband knew this guy before so we started talking and laughing. Sudenlly the manger started showing his body parts to me. I left the store right away. I could not figure out all last night and today, what I did or say that made him do this. I tried to call UPS store to complain, but I am embaresed.I do not want to give my name and informations, but I also do not want to encounter any situations like this again. I had a Jean and a shirt on, and no parts of my body was showing. The next day I kept blaming myself and could not face the men. I was afraid of the same reaction. Thak God nothing happend so I think it was not my fault.So how confident is this manager of his position that he allows himself to take this kind of action. What a customer service this is .He looks Nijerian. He probably has lots of friends around there. I hope the God that he shows his character to others too.

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8:03 pm EST
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UPS processing claim for lost package

I used ups to return a jcpenney catalog order containing a man's car coat costing $143.72. Ups lost the package, and then when I faxed in all the paper work requested for the claim, ups, without notifying me, decided to hold up the claim for "lack of original invoice." when I finally called to find out why my claim had not yet been processed, I was told I needed to fax the "original invoice" for the item. The "original invoice," of course, was inside the lost package. I faxed ups my jcpenney's credit card bill showing the cost of the item, but that wasn't good enough for ups; they suggested that I find some "similar" item on the web, fax it to ups, and then maybe they could process the claim, obviously just something to keep me occupied while they avoid paying the claim. Recap: first they charge me $12.36 to send the package, then they lose the package, then they demand faxes of shipping invoice, merchandise invoice, etc., then without notifying me they hold up the claim because I didn't fax the "original invoice" for the merchandise, which we know was inside the lost package, then they suggest I find a picture of similar merchandise to fax... Meanwhile I am making payments and being charged interest on a coat that never made it back to penney's because of the incompetence of ups. Looks like the only loser here is me. Never, never again will I use ups.

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4:27 am EST
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UPS delivery driver & office staff

I had a delivery today 11/30/2011.I've been up since 7am waiting for a UPS package. 5:39pm i called the local 718 # for the UPS office that's delivering the package to my address, they explained to me that deliveries are still being made.I then made a second phone call at 6:33pm being that the delivery driver wasn't here and i thought at 7pm was there closing time, i was then told they delivering until 9pm.I called 9:42pm being it's beyond 9pm and still no delivery.The person in the office got upset because i keep calling to inquiry about the package, i then explained to him that the delivery guy didn't make an attempt with my package, why when i checked online it's showing attempt made 7:47pm and customer was not available on the 1st attempt.A second attempt will be made for thursday 1/12/2011 by end of day after the fact i skipped work just to be home all day, now they want me to be home the entire day again.But it's not going to happen.The guy at the UPS office said to me, he's not the one doing delivery so i should take it with the driver tomorrow, instead of just taking my number and say to me we will return your call after discussing it with the driver tomorrow morning and i'm sorry for the inconvenience.I got pissed and i told him i'm calling corporate, which i did.I hate UPS Staten Island.They stole my blackberry on a international shipment after packing/shipping it at a UPS store location, then was only refunded $100 being i didn't insure, then i had problems with them recently with the same delivery problem more than one time.I complained but they don't do anything the bad behaviour just continues.THE DELIVERY DRIVER SHOULD BE FIRED BEING HE MADE A FALSE SCAN/REPORT ABOUT MAKING ATTEMPTS.IF I DON'T GET THIS RESOLVED SO I CAN BE AT WORK I'M GOING BRING THE DOCUMENT WITH EVIDENCE TO NEW YORK 1 AND MAKE THIS PUBLIC, IT HAS TO STOP, WORST HE HAD THE NERVES TO HANG UP ON ME.THERE SERVICE STINKS. I have all the proof i need, i don't care if anyone want to leave a comment or defend them, i know the truth and thank god i can prove it also i have my sprint phone record i can get a copy online, enough is enough.

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Update by C.T.B
Dec 01, 2011 8:45 am EST

well i was pissed when i wrote it, when you get to the periods you halt, otherwise take a break, UPS staff including corporate need to be all over the news, somebody need to get fired for reporting that they made an attempt delivery, which is a big lie.I can sure prove it.

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Ramelle
Ramelle
Weed, US
Dec 01, 2011 4:52 am EST
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Paragraphs would be nice. I couldn't read the wall of text.

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4:18 am EST
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UPS double billing on frieght shipment and they won't correct it.

I sent a shipment from Point A to Point B. I quoted a price from Point A to Point B. The shipment was picked from Point A sent to the local terminal and forwarded to the destination Point B. However, when I got the bill I was charged for two legs. For the first was from Point A to the terminal and then another charge from the terminal to Point B and not simply from Point A to Point B. This cost me an additional $650 so I was double billed and they said it was a problem in the system and since I didn't contact them within 30 days I am liable for the payment. I ship about 75 pallets per year and I will never us UPS freight again. The customer service is lacking the local salesperson is clueless about the reality how small business operate.

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3:51 pm EST

UPS ups store overcharges for customer pickup

I sent two parcels to UPS Store 5075 in Bellingham, Washington, to be held for customer pickup. The parcels were delivered on Thursday, June 3, and I picked them up on Saturday, June 5. The store charged me $10.00 each for holding the parcels. In contrast, I sent a parcel to UPS Store #0949 in Reno, Nevada, and they only charged me $5.00 for holding the parcel a much longer time (over a week). I feel the Bellingham store's charge is excessive for the service they provided.

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nickansl
Albuquerque, US
Aug 13, 2012 2:58 am EDT
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I dont think so, but each store can charge whatever they please. If the WA store is smaller and has less space then they will charge more. Our store charges $5 per package plus $1 everyday after that. We return it after a week.

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4:38 pm EDT
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Employees at the UPS Store at 38th Street and Lamar Boulevard in Austin, Texas are not only blase and uninterested, they are dismissive. They did their job, but weren't happy about it. I was there yesterday, October 17, 2011, to purchase yesterday, a mailer and send one sheet away. Young Tyson, presumably angry that his parents named him after a chicken...

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10:06 pm EDT
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UPS negligence and nonchalance

A packkage containing time-sensitive documents was paid for and mailed to me from the UK by UPS express service. I expected to recieve it a day prior to when I needed it but on arrival of the delivery may (who rudely banged on my door), he demanded for a $102 payment before delivering the package. I thought it was fraud and I called the company and I was told that the package had not been paid for. The sender spent over 1 hour on an international call to get then to verify that it had indeed been paid for only for them to effect the change 2 days later (a day after I needed the documents) and then I was asked to go get the package myself or wait A WHOLE WEEKEND before getting it. This is the outrightly absurd. The first and last time I will ever use UPS.

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9:13 am EDT
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UPS employee tagging products

An employee of UPS at the cerritos center is (tagging) marking all of my parts that I receive through UPS. The employee lives two doors down from Me. His father and I dont get along come to find out his is the one that loads the trucks for delivery. Im not sure what He uses but it ruins chrome and put the lettering in permanantly. Well the writting is his name and phone number along with the rest of his gang Dad included. is this not a FEDERAL offense? Im building a truck and He is ruining all the parts. When the parts are shipped through FedEx or USPS their fine I have no control who the parts are shipped through

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5:40 am EDT
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UPS incompetent delivery

A package was to be delivered. The driver left a note on the 12th marked both 1st and 2nd attempt to deliver. I left a note to leave my package in the office, which they failed to do on the 13th, although they indicated on the next form that they did. They noted on the form that this was the 2nd attempt. He/she then returned the package to the sender. When I called to inquire about this driver's or about the dirvers involved in this bungled action I was given the runaround and told there is nothing they could do and basically that I was SOL. UPS sucks and I will never use them again or allow anyone to send me any more deliveries utilizing their services.

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GregRoland
Portland, US
Jul 15, 2013 1:16 am EDT

UPS driver's are some of the most lazy, dishonest, cockroaches on this planet.

I agree about them being overpaid.

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Jennifer Alice Miller
Salem, US
Jul 14, 2013 8:55 pm EDT

UPS drivers are overpaid and lazy. I avoid them at all costs.

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12:55 pm EDT

UPS slowest shipping ever

I use UPS for shipping and have for many years. Everything has been pretty good with them til now. Sent a package via UPS to a customer end of last week, but they didn’t get it. On the web site it showed to get sent by 15th, now it is the 23rd and nothing still! I paid for signature confirmation, so they have no excuses here, I haven’t heard anything back from them at all, no reasons why. DONE WITH THIS. Everything is great until anything goes wrong, then they are a nightmare to deal with! Adios UPS!

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MIKE MIRABUENO
CA
Nov 07, 2011 10:22 am EST

I was expecting a package since October 28, 2011 unfortunately your driver went to the wrong house in spite of the right address on the item to be delivered. She had been making stories just to cover the fact that she did not know where to deliver the package (access must be obtained to enter the building). Around 3 p.m. on the same day, we received a call from your office at Annacis Island, double checking the address and the stories that your driver made up. Unfortunately, the address was correct and there were no such thing as building pass since we live in a town house. My wife is a stay at home mom, she kept on waiting but none came. We have learned that our package kept on bouncing from your depot (Annacis Island) to your driver. The second attempt of delivery was still unsuccessful and again with lies from your driver that the receiver already moved out of the house. This scenario was very disgusting that we have to call your Customer Service Department to have our package picked up instead for we do not trust your driver anymore, what would be the chances that she will deliver it to the right house for the third time?

November 2, 2011, we went to your depot at Annacis Island to pick-up the package but to our dismay your driver without reading the Delivery Change Request, did not leave the item on your warehouse but instead she will deliver it again for the nth time. We were so pissed off for we wasted so much time, effort and gas to go in your depot just to find out that we were heading for nothing. Your staff on the depot phoned her; we had to meet her at Costco, Surrey just to get the package.

I asked her, what house number did you go? Why can’t you deliver it right? She answered rudely “Unit 30”. Now, we knew why she can’t deliver it properly because she kept on coming back to the wrong house. Our unit number is 130. Then I left and she continued to barb.

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Jenny Yao
CA
Oct 26, 2011 4:10 pm EDT

Well, you were lucky compare to me! My parcel was been shipped Oct. 7, 11, today is Oct. 26 and the receiver is still waitting for it! I will never use UPS, ever!

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6:25 pm EDT

UPS can't deliver my package

Today, my package was scheduled for delivery as per online tracking information. I started checking this morning to see where the package was. It was out for delivery. At 2 pm pst I checked for a second time and it said my package had an exception, so I looked to see what that was and apparently the information shown claims either my apartment number is missing or incorrect (really you can be specific). So I called and questioned which one was it, the UPS rep answered that my apartment number was missing.I where my package was and what can be done. She said it was at the center and I could pick it up today, then I questioned so the driver already took it back, she said no. So then I said so its on the truck. I questioned if they could get in touch with the driver, she said no. I questioned if she could right the information (add my apt number) she said no because the sender place a restriction on it saying the address cannot be changed.

So, if the tracking information says they are trying to get the necessary information and I call to give it to them and they say no then who are they trying to retrieve my information from.

As it stands now, I am at the mercy of UPS being capable to contact the sender (a private ebay seller) and get my apartment number which UPS has and meanwhile my package is on the truck and at the center, but I can pick it up Monday despite the fact I paid for delivery and I have no car and can't/won't walk 10 miles.

I have never heard of such a policy which really does not apply because the address is not being changed. I had two packages in the last two weeks via the USPS come from Florida and both made it here in two days!

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MaryROK
Porum, US
Jul 11, 2014 7:14 pm EDT

I feel your pain, UPS has been delivering to my home for 3 1/2 years, this is the 6th time that they can't find my house...each time they take down directions in the local office along with my phone number so the driver can call if he can't find the house and each time they tell me it won't happen again and it does happen again.

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1:19 am EDT
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I had an absolutely horrific experience with a UPS driver. On August 12, 2011 the UPS driver pulled into my home office area. (This is a driver who has been delivering for years) My dog who I've had for ten years, heard the truck and jumped a stone wall at the back of the small parking area. His rope had gotten caught around a tree - and it was shortened...

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9:16 am EDT
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UPS don't honor their guarantees

Easier to cut and paste the text of my complaint as sent TO UPS. Initial complaint first, my response to their response second. They never responded again.

Used u last Dec. 19, guaranteed it would arrive on 23rd, showed up around Jan. 5, weasled your way out of a GSR with one of your usual million lame excuses (I was a CSR with you, know them all), u passed the buck to UPS store I dropped shipment off at, who, after at least 5 attempts at calling, was told 'only owner can deal with this and she's not in, we'll have her call you', never received ANY call. It'll be a cold day in hell when I use your 'service' again.

Your only explanation was that 'the scheduled connection was missed.' And it was missed at your main hub in Louisville, not in some backwater in Ethiopia or some other 3rd world dump by some disinclined 3rd party service agent whose pack mule died en route to the delivery point. THAT I might have been a little more inclined to appreciate. Regardless, NOT a valid reason, IMO, to deny me a refund. "The scheduled connection was missed." Talk about stating the obvious. Duh. Not even an explanation, simply an obvious statement, in point of fact. Your company guaranteed 3-day delivery, specifically December 23rd, 2010, echoed by the UPS store (Elmwood Drive in Moncton, NB, FYI) to which I took the package, which is why I chose you. And of course, it was Christmas presents, a compact disc and a paperback book in one of your rush envelopes of some sort. It was, in fact, the only Christmas present that delivery post-Christmas was useless, as the cd was a song I wrote and recorded specifically for the recipient AS a Christmas present to be played upon receipt, as the receiver left the destination city of Plasencia, Spain on the 24th not to return until early January, in effect spoiling MY Christmas AND hers.
Additionally, to add insult to injury, when I called and applied for a GSR, the CSR ASSURED me it would be processed, and I come to find out it was voided only hours after I submitted it. Your defense (and I don't care whether it was Christmas or not, 'The scheduled connection was missed' does not suggest that Christmas volume had anything to do with 1. Your failure to execute the single most obvious connection point, Louisville itself, 2. Deliver the package on time OR 3. Honor your guarantee) is an excuse, not an explanation. You are, I believe, the largest courier company in the world. Therefore, your logistics should take into account 'Christmas volume' and plan accordingly. I paid you 78+ dollars for ON-TIME delivery on December 23rd. YOU did not satisfy your end of the agreement and yet you clearly state in your advertising that you back up your reputation with guaranteed refunds in the event of late delivery. But I paid 78 plus dollars to send something time-sensitive that I might as well have sent by whatever 'slow boat to china' option Canada Post offers for much less.
What exactly WOULD qualify for a GSR, I wonder? Do they even actually exist? I don't even recall the outcome of any I might have processed in my 20 months as a CSR. Or perhaps they're reserved for large volume customers you can't afford to lose or risk suffering negative repercussions in the form of bad publicity?

As I stated earlier, I worked as a UPS CSR in all departments, pickups, billing, brokerage and tracking and tracing, consistently given excellent performance reviews by both management and customers, for approximately 20 months, and one of the 'tricks' that I recall was specifically being instructed that if a customer requested escalation to a supervisor, to just transfer to another CSR of equal status who would then claim to be higher up on the chain before escalating it even to help desk (which wasn't much more effective than CSR level, I might add, as I also served there on a few occasions and really had not much more latitude than as a CSR.) I always thought it was a scummy trick, and perhaps I should have realized that a company that would hoodwink their customers in such a fashion was to be avoided. Lesson learned - the hard way.

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12:02 am EDT
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UPS does ups not use gps?

After ordering a package online 10 days ago, I began wondering when said package would actually arrive. Upon checking the tracking number, I found out that UPS could not decide whether the address I had provided was correct or not (it was, I have had packages sent to the same address numerous times), so it had been sitting in a town 40 minutes away for 3 days. Do you not use GPS, UPS? Because typing my address into any GPS device I have ever used (including my own) causes my home address to appear with step-by-step directions. Also, I believe that my phone number is available to the driver just in case he cannot find my home. Why did I not receive a phone call? So, I decided to call the company and the lady that answered (she was nice, I'll give her that), gave me the 3 wrong addresses that the driver has supposedly visited...one being 2 miles from my house! WHY NO PHONE CALL, UPS?! I then asked whether I could just go to the town where my package is being held hostage and rescue it from idiots who can't find my humble abode, but apparently that is "against policy." She promised me that a representative from UPS would contact me tonight to make sure my package would be delivered to me tomorrow. So far, no phone call. UPS, I am disappointed.

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Aggravated shopper
albert city, US
Aug 17, 2011 2:58 am EDT

Fed Ex does the same thing, claimed my address does not exist. Then they (the driver) claimed my street address does not match my 911 address(?) so thats why he didnt deliver. He did drop it off at a local nursing home for us to pick up though.

In his defense though my house hasnt been around for a long time it was only built in 1964.

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9:50 pm EDT
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UPS lazy delivery driver, bad customer service

Left a note on my door with tracking number asking UPS delivery guy to leave package at my door. I signed it. He left note at bottom of my note "sorry, I can't lift it by myself, Steve." He somehow "managed" to deliver it to my apartment complex office. I am on 2nd floor. 80 lbs is heavy for a petite woman like me, but it shouldn't be for a delivery driver. When I talked w/UPS and asked what would have happened if I had been home, Deborah Mangham (commerce city office) said I could have helped him carry it in! Interesting liability issue there, Deb. At first they said they would get it from the office and deliver to my door, but never did. When I called, Deb said they didn't want someone to steal it, and that my apartment building was classified "Level Four" so they couldn't leave stuff at doors. My apartment complex manager said she didn't know of any thefts at all. I have had several things left at my door by UPS and FedEx - all documented. Totally absurd!

So, I'm just returning the package and asking for full refund from Amazon. UPS customer service sucks - talked to 8 people in all. Totally useless and the local rep was downright rude. There seems to be no unified policies that govern customer service and they don’t seem particularly fond of their Amazon.com relationship. I’m going to work to get them out of my office building as a result of this mess!

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LostTime
Lowell, US
Jun 03, 2016 8:30 am EDT
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I want to point out I never had bad service from UPS until I moved to Lowell IN. The driver here needs to retire. He has no respect for anyone. Says what he wants and how he wants. Our buzzer is in one door and he has to be buzzed in. He don't like it and tells us to use the other door and come and get the package. Which he's suppose to bring it to our apt. He complains about the weight of what is shipped and says it's not allowed. Like I have something to do with that? Anyways, He buzz, I told him on my way and he left. I'm sick of his laziness.There's tons of people out there that would love to take over his job if he's so unhappy with his. UPS makes it so had to make a complaint on a driver so I found this site. Not that it's going help me out. But, I thought I'd post here anyways. I don't even want to use their service due to him. But, why should I pay more with Fed? Even though I have great service with them. One more thing I never received a package for anti virus they did nothing. Guess the driver needed one.

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usern
US
Jun 03, 2016 8:30 am EDT

Honestly, UPS has some lazy *** employees(driver) that they don't look into, don't even ring the door bell and took off within couple of second to make a quick route. I was home all day(took off from work) expecting the package to arrive and ended up with a packages slip on the door at the end of the day( multiple times has occurred, otherwise I would not leave such comment). Again, poor service and bunch of lazy a-- drivers. Hopefully, in the near future every company will have more shipping couriers to choose from at check out.

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1:55 pm EDT

UPS tired of waiting

This is the worst customer service center I have ever seen. They have delivered a few packages to my home and in a few cases I was not there to receive them. And in those few cases the courier never left a sticker on my door to let me know that my package even arrived. Not to mention that they are suppose to try a second time to deliver the package which never happened. Thank GOD for tracking information or I would know nothing. The UPS CUSTOMER SERVICE CENTER in WIXOM, MI is a poor excuse for courier service or at lease the driver that delivers to this area. With all the unemployed people looking for a job and dying to fill his spot, this ups driver should really do his job better before he lose it.

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UPS poor delivery service ups staff bangalore

I wish to raise a complaint on behalf of the consignee, US Ringbinder LP, 6800 Arsenal Street, St Louis, MO 63139, USA, who sent a package to this company through UPS on the 22 Jun 11. The Tracking No. was 1Z6663500476847649. The consignment apparently arrived in Bangalore on 25/26 Jun but had not been delivered till 4:45 pm on 04 Jul 2011.

On 27 Jun 11, I had got a call from somebody in the UPS to inform me that the package in question had arrived but since the consignee address given for delivery was located outside city limits, they would be sending the package through their affiliated courier services. I had then requested the caller to change the delivery address to our city office at Koramangala, to obviate the delay in delivering the package. The UPS representative noted our city office address and confirmed that the delivery would be made on the same day in the evening. No delivery was, however, made for the next 7days!

When I called up the operations personnel at the UPS office in Bangalore on 04 Jul 11 at 4:15 pm to ascertain the whereabouts of the long overdue package, I was told that the package had been given to an affiliated courier service to deliver. When I told him that I had made a request on 27 Jun 11 to deliver the package at our Koramangala office address, he said that their system did not reflect any such change in delivery address. He then told me that I should speak to a Prashant who was supposed to deliver the package. When I spoke to Prashant at around 4:25 pm he said that the consignee address being outside city limits he needed the directions to come there. When I told him that I had requested for the delivery to be made at our Koramangala office he said that he would check and that I should call him back after 10 minutes. He did not seek the office address though! At around 4:35 I got a call from somebody else from UPS saying that he was in the general area of our office and he wanted directions to the office. At 4:45 pm, I got a call from our office that the package had just been delivered.
Clearly, the UPS sat on the delivery for more than a week. It took 3 days for the package to arrive at the Bangalore hub from the US and 7 to 8 days for effecting delivery within Bangalore.
I do hope this feedback will help in plugging loopholes that a reputed international courier service like UPS can ill afford to overlook. The UPS does not even have a provision for lodging a complaint on its website !

Vikram Raghavan
For Pinnacle Ring Binder India Pvt Ltd

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Patriotic Soilders
US
Dec 23, 2015 6:04 am EST

UPS.com is the most horrible MNC courier company in the world and we are saying it with 10 years of international experience.

We have just burnt our hands by using UPS service and strongly advise others to do the same in their own interest.

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dissppointedcustomer
BN
Sep 01, 2012 7:04 am EDT

the UPS BRUNEI is very poor and bad service..past few months I have purchasesd massage machine and other beauty machine that has glass accesories in it...BOTH CAME OUT BROKEN., it 's like these packages have been thrown while they were trying to unload the package...the glass items arrived broken...the machine upper part broken too...
I have no idea to complaint, but a friend recommend to claim the damage, but no use.Not only that, the packages arrived late.they are careless and rough in handling.

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bobglay
IN
Jun 22, 2012 3:39 am EDT

My friend send me courier of my job appointment order in UPS courier service..It delivered to my home when i was not there ..the courier man not leave the courier or not even leave a tracking number ... my friend also forget the tracking number.i ask about this to the UPS courier service "yesterday i had courier but i was not in home so can u give it to me now " they want tracking number i explain them i not have it but i have destination address.. but they not agree and send the courier back to my friend company.. now i lost my chance to get the job in good company..i do not what kind of freaking service they giving.. i let it go cause not want any issues...just check your employee are work favour for the customer.. If they give service like this.. no one gonna use it

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dcombs
US
Jul 06, 2011 3:05 am EDT

They do have a way to contact them through email. I'm afraid nothing is going to be done to rectify your situation, however.

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2:09 pm EDT
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UPS failed delivery - driver can't read

Due to my work hours and work location being over an hour from my home, I requested UPS not deliver a package before 5pm. The option was given to me at the time of my online purchase. I checked the block and added the note to the delivery instructions and awaited delivery. After serveral days of waiting and then coming home to find a failed delivery attempt notice stuck to my door (attempted delivery twice before 5 pm) I decided to call and complain. When Itried looking up a number in the phone book there was no place to call other than the mom and pop stores that provided UPS services. Well I called one and the worker gave me a 1-800 number to call. I called and no options to sepak to ahuman were offered so I kept pushing numbers until an option to speak with an agent was given. I spoke to an agent and he apologized and stated that no driver is obligated to deliver anything after a certain hour regardless of the options I was presented at the time of purchase. He refused to accept my complaint because UPS does not have a complaint department. He did state that he would pass along my concerns to the local freight manager. She called and after I explained the problem shee too stated that I cannot lodge a formal complaint because delivery times are random and that I cannot pick the best time regardless of their option online to assign a best delivery time. I halted further attempts and placed the package on hold for me to pick up. I will never use UPS again - they are deceptive and arrogant and leave the consumer feeing betrayed, lied to, and worthless.

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citadel hater
Cape May, US
Jul 01, 2011 3:47 pm EDT

JKDE and Zachary are overly upset do they work for UPS I think so

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citadel hater
Cape May, US
Jul 01, 2011 3:44 pm EDT

ups does offfer the service They offered it to me when I made a requet for a package pick up on line and pulled the same thing On the second day they were to pick up my door wsa open and I was cleaning my kitchen and came to find a slip on my door stating that I was not home I guess it was too much to knock I had my package inside because it was de dre head phones I'm surprised the creeps didn't steal it On line they give you a list of hours and you check the time you want When I called I got the same bull story why would you ask a consumer to pick a time if you are not required to honor it ? Get ahold of management and tell them about it

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JKDE
US
Jul 01, 2011 2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS did not offer you this service regardless of you requesting them to do so.

UPS does not offer a delivery time option for GROUND service because delivery times are random throughout the day.

You can't ask for a service that does not exist.

Complain to the place you made the online purchase. There is no option to deliver a package after 5 PM.

Get you packages delivered to your work address next time.

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About UPS

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UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
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1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
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  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

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UPS reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Recurring unfulfilled shipping was posted on Oct 10, 2024. The latest complaint delivery truck damaging driveway was resolved on Dec 28, 2019. UPS has an average consumer rating of 1 stars from 2077 reviews. UPS has resolved 202 complaints.
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  1. UPS Contacts

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