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Zynga review: Hit it rich complaint 44

J
Author of the review
2:07 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had over 38 billion coins showing and the game "updated", when it came back I found I only had 5 million coins left, i'd like to know where all my hard earned coins went.
I was working my way back up yet again and the system "enhanced" again removing a major amount of the coins I had showing.

Going on the "help" button for this game, there are literally hundreds of complaints about the same issues by other users and noone can find a way to report it

44 comments
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Sheila Mackenzie Baker
US
Aug 24, 2017 1:14 pm EDT

Why have you taken my favorite game freiki tekie away.
Sheila M Baker.

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hit it rich
US
Feb 14, 2018 6:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

You installed the Path to Riches today and I've played for hours and have not even received any of the the pay outs. I'm not
going to play it if you are not going to give me the pay outs. So will you please fix the problem

sandy wray

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Diane Metter Houzet
US
Mar 14, 2018 9:27 am EDT

My favorite casino hit it rich worked well last night my Internet provider had massive shut down, now hit it rich won't load at all says I must reload intenet. I have a lot of coins and don't want to lose them. what do I do?

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Marychaffey
US
Apr 14, 2018 7:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hit it rich steals my bonus point every time I play the game

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Marychaffey
US
Apr 14, 2018 7:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sorry I suffer from dyslexia and am also visually impaired is that a problem

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Brian Takara
US
May 03, 2018 4:19 pm EDT

Why have you discontinued my favorite game: Video Poker?

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Brian Takara
US
May 03, 2018 4:20 pm EDT

Why have you deleted my favorite game: Video Poker?

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lynne evans
US
May 19, 2018 12:38 am EDT

I have been playing Hit it Rich on face book but also on apps Hit it Rich Free Casino Slots in computer lists...I know that there was a problem with Windows in the games that wasn't connected to face book...and we had until 20.5.2018 to change that version to face book also... Hit it Rich had promised extra coins as well as the ones we had accumulated...On several times last night I have tried to access the game to transfer to face book...I cant open game to do so...message said game has encountered an error and needs to be reloaded...I have tried this but wont reload...time for transfer to face book runs out tonight...does that mean I don't have any of these points anymore
? Lynne Evans...

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Attorneytohelp1
US
Jul 14, 2018 6:02 am EDT

I had the same problem and I am going to take care of it today! I am an Attorney and I would be happy to help if you email me mikey5960@hotmail.com .

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Theresa Columbo
US
May 28, 2018 6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Updated the hit it rich app as recommended and when it re-loaded my millions of coins that I previously earned were gone! Gone were also my saved charms and my friend list. I want it back the way it was! What the heck happened ?

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Give me
CA
Jun 14, 2018 12:26 pm EDT

I purchased some coins yesterday and you didn't give them to me .credit my account or give me my name coins ... You people are terrible to deal with ...answer your phone maybe you would get more people playing

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Chris Shanahan
AU
Aug 08, 2018 5:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had 50 million coins earlier and then half way through a spin it said there was a problem and it had to reload and when it came back i only had 1000 coins. I am not happy it took ame along time to get those coins now there gone. I am not happy can anyone help.

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Zynga staff
US
Jul 01, 2020 8:40 am EDT

Chris Help is on the way, Just causéyour inconvenience we are going to credit you 100 million coins . Good luck Zynga staff.

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DeniseMB
US
Sep 18, 2018 5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Will not load in flash mode. For a while, if I loaded a second time, I would get a place I could press to load in flash. Just now, won't load at all and showed directions of how to fix. Step 3, "add", didn't show on my computer so it looks like I won't be playing Hit It Rich any more.

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E. Azcuy
US
Sep 22, 2018 1:16 pm EDT

Hit it Rich by Zynga

About a week ago, after spending $50 I hit a $77 billion dollar jackpot. On 9/19/2018 (afternoon) after playing "FarmVille2" I decided to take a break and my coin count was $84 billion coins (I was betting $!00 millions a bet); I decided to take a break and 2 hours later resumed playing and my coins count was $15 billion. They took away $69 billion coins. I contacted support and they refer me to a the email of a special VIP department to re-log my complaint; I have written twice to them and they don't even acknowledge my request. What a bunch of crooks! Everybody should boycott them for customer abuse.

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Carita Lively
US
Jan 09, 2019 1:57 pm EST

These changes that you have made recently are hurting your customers. I used to enjoy playing. Not anymore. You have taken so much from us. Our charms, daily race and even our bonus wheel amounts have decreased tremendously. The games hardly hit, and bonus games? What's that? It is very disheartening to see all these negative changes. I'm not the only one saying it neither. Similar complaints are on your Facebook page. I hope you start making positive changes for your customers, and stop ripping them off

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Virginia Compton
US
Feb 01, 2019 6:23 pm EST

Today I got 3free games from friends.When I hit play it poof it was gone 2nd game same thing finally 3rd game from a friend it let me playWhats wrong

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De"anne
US
Feb 21, 2019 11:55 am EST

What have they done to this game ? the format has changed so much you can bet as much as you what and if by some chance ever win a spin in pays out only 10% of your bet ? This game is such a loser game any more ? They should be ashamed of them selves ! I was talking to a good friend of mine whom bet 10, 000, 00 coins sent my a free game I was so angry when I got on to find my bet was only 30, 000 coins So little YOU can not even bet that small of an amount when you play Zynga should be ashamed of them selves this game is no longer fun and again all Zynga wants id your money and I am not falling for hat again ! Way to go Zynger rob the poor and what happen to the 4 free games we could play our friends sent us I get only 3 ? And they free coin page what a joke you can't even collect free coins always says inactive or not activated yet and it has been in the last 23 hours Can't even change back to the regular game were it gave you an oppertunity to collect free coins if you were down on your luck you are stuck with the new rob you blind version where you coins disappear and your left setting 2 month just collecting your free spins to lose it all in 5 minutes when i do collect coins i request from my friend I see the coin amount go up then i exit out the page from collecting coins asked for AND they ARE GONE rip off Zynger again W ay to go Zynga ruin another game Do you not get tired of robbing people these games are suppose to be for fun and let people win once in a while not to rock bottom you out for cash all the time NO MORE from me I am tired of being ZYNGA POOR and This games name should be change to hey give me your credit card number if ya want to have fun ! why should i give any more really money to win fake money I can't spend or get back in a return your not a real casino SHAME ON ZYNGA AGAIN new name THE ROB JOB

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defey gravity
US
Jul 15, 2019 12:39 pm EDT

Once again winnings of Defy Gravity game HASN"T registered.on the (challenge game). From the looks of the complaints, do y ou ever addressed them .?I've had this problem in the past.(nothing wasn't done)

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Kaity H
US
Oct 16, 2019 6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Something happened 2 weeks ago, Lost my standing, Coins, and friends list, Had to start a new account, and NOT Happy about it. Can you not go back in and give me my old Account?It's not fun when you put alot of time into Your games, Just to loose everything.

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Kaity H
US
Oct 16, 2019 6:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lost my old Hit it Rich account a few weeks ago, would you go back and give me my old account Back.Had to make a new one, not fun any more, I lost Friend list, coins, and my standing.

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Annette Kurinovich
US
Feb 16, 2020 7:46 am EST

I would like to know how they can get away with having you have a gift chest and you can’t retrieve your gifts.
Right now I have 88 people that sent me coins and 75 people that sent me spoons.
All day yesterday they were expired this morning at 7 o’clock I was able to get two or three of them and now they’re all expired again this seems to be wrong.
What is the purpose of being able to give somebody coins and spins when they can’t use them?
What do they run for it for 20 minutes and then you take them away not fair certainly not fair

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Waynie731
US
Mar 06, 2020 10:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

They are a SCAM go to your bank and have them dispute the charges they will listen then and should credit your account because it's a SCAM honestly I don't know how they get by with it maybe FDC

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Yvonne Grace
US
May 09, 2020 6:33 pm EDT

Does anyone know how I can reach a higher up...They are forcing me to play because they wont give me a refund of $213.00 so after days of arguing they credit the coins which I expressed that I do not and will not play there game anymore.. They aggravated me so bad that I want no part of it..Before I go to the new or a lawer if I need I would rather deal with a human person..
Any help would be appreciated. send me an email if anyone has information on who I can contact..vonniegrace@verizon.net thanks

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Waynette Dupuy
US
May 09, 2020 9:28 pm EDT

If you take those charges to ypur bank and have them dispute the charges because i have twice and both times they credited it back! Good luck

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Ann Trent
US
Oct 25, 2020 3:25 pm EDT

can even reach support. Won't load. Game is so slow it takes me an hour to play free spins can't play games at all.

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Angela Wright1
US
Dec 27, 2020 10:10 am EST

I totally agree with most of the posts here. I have spent HUNDREDS of dollars on coins on this game. I really do enjoy it but it is very unfair now. When I first started, Id win every once in a while. Now it is NEVER. For the last week I have been playing Alice in Wonderland so I can get the jewels for it in the challenge. EVERY time I get to the bonus round, IT FREEZES! It really makes me mad because I spend enough on this site. I should not lose point on EVERY BONUS GAME!

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Angela Wright1
US
Dec 27, 2020 10:11 am EST

I think I will be taking a break on spending another dime until I feel like the game is back to being fair. This is NUTS

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Candace370
Oak Harbor, Washington, US
Jan 06, 2021 6:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I will never play there game again. I spent over 200 on there coins and not one single bonus I asked for a full refund and they don’t want to give me my refund back. All I get back is “sorry your not having any luck” and they never answer my questions it’s always the same thing over and over again. I would have never thought that I would be scammed like I’m being scammed! I’m not a happy person!

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Robert J Tiffany Jr.
US
Jan 31, 2021 11:08 pm EST

my husband rober tiffanys game is on my game ruth tiffany. so when he looses it takes my points too. why. please take his off mine he has lost about 200 million dollars
thank you. ruth tiffany

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Robert J Tiffany Jr.
US
Jan 31, 2021 11:23 pm EST

Hi im ruth tiffany my husband robert tiffany is playing. evert time he wins or looses it takes my money. please fix it. he has lost a lot. thank you

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Ruth Tiffany
US
Apr 05, 2021 8:49 pm EDT

you put my money on Robert tiffanys game. so when he looses he looses my money too. ruth tiffany. please fix it. thank you

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johnny angry
Seattle, Washington, US
Jul 01, 2021 12:11 pm EDT

This may the worst "gaming" site on the internet.
I would advise anyone to avoid and not waste 1 minute of your time or a dollar of your hard earned money.
As you can see by so many comments they are not forward facing with the customers and are more interested in driving up their
stock price than providing a friendly and FAIR environment.

The machines in Vegas provide better odds than this site.

You have been warned!

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Johndoe112
seattle, US
Jul 07, 2021 10:12 am EDT

Of all the gaming sites I have played, this is by far the worst for player enjoyment and fairness. Please note, they are a stock company and the only way to increase the stock price is to steal from the players.

I would suggest you call Alex at Hit it Rich. [protected]

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Douglas P McLee
Las Vegas, Nevada, US
Jul 14, 2021 3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just played a game nearly 20 spins in a row no wins took over90% of my points and they want you to purchase coins, might as well throw money in the garbage! Douglas McLee

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Douglas P McLee
Las Vegas, Nevada, US
Jul 14, 2021 3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

20 spins in a row NO POINTS won and they would like you to buy coins, might as well throw money in the garbage!

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Robert Tiffany
US
Jan 14, 2022 1:31 am EST

i have ben playing for a long time. my 3 billion is gone. if you want to loose me as a player then im not playing when my coins get ripped off, bonus not given to me. im really upset. my name is ruth tiffany. facebook games are my thing. hit it rich is my favorite game up until my coins vanished. im not going to ask you again to return my coins, i will quit playing. sorry ruth tiffany a very sad player.

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Robert Tiffany
US
Jan 14, 2022 1:32 am EST

i have ben ripped off. please return 3 billion to my game. ruth tiffany very sad

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skull07
PULASKI, US
Jun 12, 2022 8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have been playing this game for awhile now and it seems to be joyfull at times and very frustrating at times. below is some positive and negative feedback around the game from my families point of view.

Positives:

- good variety of games to play

- like the daily challenges

- like the pet option to help

Negaitives:

- 80 % of the games we did not like

- the games we do like do not give you the amount preferred free spins or gameplay

- do not like how when you have alot of coins it ups your bet when returning to game

- when you purchase coins you do not get the value of game play you have purchased. it seems that when you buy often the worse the game gets to try and get more money from you.

- you should not force games onto players, example the daily game you had to play hot hot heros, DID NOT LIKE being forced to play very uncomfortable playing that game.

- when you receive bonuses like free spins for 10 minutes or whatever you dont get free spins - you should be able to get some to enjoy the bonus

- need to stop being greedy and open the game up around free spins, more coins, and spin time to really enjoy the game - dont get caught up on the pay to play that will come if you treat customers and give them jackpots and play time.

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Linda Faye$
Delmar, US
Aug 02, 2022 1:02 pm EDT

I used to enjoy playing Hit it Rich but the last few months I can absolutely no where. Nothing hits and I end up starting over NOT FUN ANYMORE.

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Absolutely pissed off
Minneapolis, US
Aug 14, 2022 9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is the worst game I have ever played! The only way a person could ever come away with any coins is to not play this game! Never again will I ever play again! I played for many years! I hope everyone can read this review! I have more important things to do than to play Zenga games! I have never been more upset with anything in life, than to play your game! You could give me 50 trillion coins every day and I will never play this game because it is absolutely no fun! Your games should be shut down!

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Alby Lagasse
US
Sep 03, 2022 12:07 am EDT

If I find another slot game site I will delete hit it rich . Because I'm tired of getting ripped off.started t h is crap with 2 bill down to a little over 100 mil.plz if any one knows of slot game sites sens link to albyla1956@yahoo.com I'm disabled and on lim. Income can't aford to keep buying tokens just ot play this crap.ty

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Dan Wright
US
Oct 22, 2023 8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why are you spending real money on fake coins ? If your income is limited why would you blow money on fake coins ? I can't feel sorry for anyone who does that.

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Dan Wright
US
Oct 22, 2023 8:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

So, you're going to continue playing games on here & getting ripped off until you find a new site ? You make no sense whatsoever. Just walk away from the damn game.

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