Amazon
Reviews and Complaints

yes, my name is Vivian Wageman 526 Labor drive Jacksonville, Illinois and would like to know why your taking $12.86 out of my checking account i got it on my bank statement this month and i don't have an account with you please let me know what can i do i'm on a low budget every month and that makes my checking account looking bad when i have to pay for it. my phone number is [protected] please call me thanks vivian wageman

When I need something on Amazon that I want right away, I search for the Prime 1-day delivery option. I order hours before the said deadline, but only 2 or 3, out of 5 times, do they actually arrive on time.

The only way they can actually deliver 1-day shipping is if an Amazon driver delivers it, so When I get a USPS tracking number for it, I know I'm screwed. Today was a perfect example. Yesterday, I ordered (well before the deadline) a gift that I needed today. This morning, Amazon sent me a USPS tracking number for the merchandise.

Estimated delivery, tomorrow. This happens regularly here. Why offer 1-day shipping on merchandise if it's not in the warehouse? When I contacted Amazon, the representative said it wasn't in stock at the local Warehouse.

Why is 1-day delivery offed then? The representative sidestepped that question without a valid answer. It was as though he had a list of answers in front of him. I never got a direct answer from him.

It gets better.

Now I don't need the merchandise, so I have to print a label, get in my vehicle and drive 20 minutes to ship it back to Amazon. I won't get a refund until well after they receive the returned product that should have been here on time.

User's recommendation: Never expect amazon deliveries on time.

I have been charged

$14.36 on my credit card ending 3144 several times I do not have a Amazon account and I demand my money to be returned I am 88 yo widow on SS and have no part of Amazon My credit card has been notified now you do your part and get my money back

I ordered a Control Board for a DRYER and they sent the WRONG Board. I paid for DHL Express. They have been giving me the Run Around since Sept.26/2021. There have been over 50 Emails back and fourth. They finally agreed to send the CORRECT BOARD and gave me a Tracking Number. I got confirmation the package had been delivered to an address in New Jersey and now they are telling me that they are not sending the PART to Me because they lost a $1000.00 that had nothing to do with me!. WTF! The last thing I asked them was to SEND me the Correct Control Board. Thank you. Alton Bruce Austin. in Armstrong, British Columbia. Canada at 2735 Becker Street V0E-1B2 [protected]@gmail.com

On October 23, 2021 I purchased Amazon Cash through Canada Post in the amount of $240 which was duly confirmed by Amazon via email. For some reason or other, the order could not proceed although my Amazon Cash balance shows a balance that exceeds the total order including GST. I could get up to the point where the website asks if I want to use my Amazon Cash balance which I duly checked off but the "Continue" button would not activate.I contacted an Amazon rep who suggested I try and make a purchase for an incidental amount ($6.00+) and see what the system would do with the same result.

This was then I asked that I be refunded my money which she said she would "un-redeem" from my account and that I would receive the funds withing 24-48 hours. A subsequent phone call to another representative confirmed that I should receive a refund of $240.

After checking to see if Amazon had indeed deposited my money back into my account, I found out otherwise and contacted Amazon again to find out why. After much troubleshooting from her end, she deemed that it was not possible for my to get my money back and that Amazon Cash is no longer accepted at their website. This is a quote from their email they sent me after I had last spoken with their agent:
"At this time, we do not accept Amazon gift card as a payment method on our website. I apologize for any inconvenience this may cause."

This is simply un-acceptable. Any ideas for recourse would be appreciated.

Miguel

I had to return ORDER # [protected] in the amount of $35.67 which I purchased on 10/8 because it was defective. Amazon says they received it on 9/21. I still have not received my refund. Customer service says I should have gotten it by now. They have not been able to fix the issue. They will not let me speak to a corporate resolutions staff.

152.69 TRS
Trudy Carter

Mimi

Description of Complaint:
Amazon has placed my account on ‘hold'. Apparently, they claim that I owe them for order back to. 2016. No one from Amazon has ever contacted me. This is bogus as Amazon does not send out items unless it's been paid. When there's a problem with payment, they then go to an alternate method when this occurs. Or, they'll send you an email notifying you that they need an alternate payment method. None of this was ever done. Additionally, when an order was extremely overdue, I requested a credit for the problem. They graciously gave it to me. The next day, the hold was placed on my account. Reps for the last week or so, promised me a call from TRS although none were received. This, this is all bogus. Years ago, the same thing happened and it was cleared up. Today, they refused to help. I talked to Trudy and then a supervisor, Mimi. No company who is owed a legitimate debt, five years old, neglects to contact the customer for payment. Plus, Amazon does not give away products. It sells them when payment is rendered. This is all bogus.

I would love to see the evidence that Amazon has saying that I am buying and reselling to my customers? I didn't realize that being a good Christian person and blessing random people off their wishlist/registry was a crime and going against standards! Last I knew Amazon list and registries are for public use and there is absolutely nothing wrong with me blessing others with items off their list. It's items off someone elses list that is being bought with my money out of my checking account! With all the hate in the world these days it is really nice to be able to bless someone randomly and hopefully bring a smile to their face and a little joy in their heart. If it is wrong to purchase items off someone else's PUBLIC Amazon lists/registry then why are they public? So others can purchase items for you off your list?!? What really bothers me is for one, Amazon is accusing me of doing something I DID NOT DO! I have not or ever will buy and resell items. Also no proof can be shown to me, showing me all my supposed customers! Second thing that really bothers me is my $170 gift card balance was for a lot of both my girls Christmas! Now since I was trying to be a good Christian and bless others, I have now been accused of a false accusation. And can not access MY gift card balance. That balance belongs to me because I have done nothing wrong and have yet to see exactly what I have done from anyone employed with Amazon. Thirdly, my girls got Amazon tablets last year for Christmas from their grandparents but they were linked to my acct so they can not even use their tablets anymore. Also how to do receive an email asking for my info for a refund check and I will have it within 4 weeks just to turn around and get another email saying nope you aren't getting it! Is my $170 gift card balance really going to break Amazon? No, but me losing that $170 gift card balance is really putting me in a bad spot with getting my girls' Christmas! Or not getting it I should say! also I paid my monthly fee of $5.99 on the 13th of oct. My acct was shut down on the 16th. So I should be getting most of that back, correct? Also once I got the first email saying my acct so closed there was no way for me to get into my acct and erase my card info. I do not think it's legal for Amazon to not let me erase my card Info so it can not be hacked and used by someone else. Since orders from my acct went out after it was closed. Really hoping my card wasn't being used to send those orders when I can't even get into account to get my card Info. Attached below is the email I received asking for my info for a refund check. Sent info in reply message and then received another email saying nope you aren't getting your gift card balance. Also spoke with 2 Amazon supervisors on the phone, shamone and Enrico, who both said that it isn't right for Amazon to keep my gc balance because it is legally my money.

On September 2 2021 I purchases a Kindle on Amazon. Amazon apparently had an error charging my card so they charged the card formerly on my account of a family member. So long story short the family member ended up paying for the Kindle and I paid the family member back. I had resolved this issue between my card company and several Amazon representatives over the course of several days. I just received an e-mail from Amazon today, October 22, repeating the same transaction dispute from September 2 with my mother's card, which has long since been removed from my account from the first incident. The Kindle was bought and paid for and this was acknowledged and resolved with them. Now I am again receiving messages from Amazon about the already resolved dispute from September 2, which they are apparently disputing again, and I am locked out of my account.
On another issue, Amazon attempted to sign my parents up for Prime this past week on their account without their consent. It has truly become horrible!

Amazon driver crossed the double yellow lines and was coming at me head on. I had to run off of the road to avoid collision. I turned around to catch up and got a picture of the back of the van. Called the # and was transferred. No one answered, had to leave a message. No one has contacted me back for details of incident. Incident was today, Wednesday, Oct 20th 2021 around 1:00 pm. Greenville, SC Frontage Rd between Hwy 153 and White Horse Rd. # called is [protected]. Plate # P676558. Vehicle # 170082.

Dustin Taylor
[protected]@grovemedical.com
[protected]

Approximately seven pm on October 18th on Center street in ronkonkoma, NY, I was walking my dog with my wife and was threateningly accosted by an Amazon delivery man. He accused me of shining my flashlight at him. I explained that I had the light because I was walking the dog in the dark. I was completely surprised when he appeared, having noticed the panel truck and just walked by on the other side of the street from the house where the delivery was presumably being made. He got through shouting at me and sped away in the amazon panel truck. I would have expected that Amazon would have provided training to these people to prevent them from aggressively confronting people who are minding their own business. If no action is taken Inwill cease patronizing Amazon and cancel my account.

I made a single purchase on May 16th, 2021 while in Japan for only JP500 yen using my debit card no. [protected].
Ever since then every month Amazon attempts to withdraw the same amount from my card. It is always declined because I do not keep any money in that account. But the original purchase was paid for. Why is Amazon repeatedly still trying to charge my card though?! Please stop immediately! I already paid!

I work in the Leasing Office of Cortland West Champions Apartments in Houston, Texas. It is a very large community of 710 units and we have 3 different addresses. We have Parcel Lockers for all carriers to deliver packages to. The problem we encounter regularly is drivers delivering the packages to unit number at the wrong address. Please remind your drivers to double check the address and utilize the parcel lockers.

Waiting to receive my jackets been waiting 3 weeks

From around 10.5.21 to 10.15.21 I have literally begged this company for a $110.86 refund that I even requested to have placed on a gift card. I've called/chatted/emailed over 10 times about an order that was returned by them because I didn't pick it up on time from the hub locker. I've been told: "You'll receive the refund in 2-3 hours"; and "You'll receive the refund in 24 hours"; and "The refund can take up to a month."

Their chat customer service is a complete and total joke and all of those people need to be out of a job. The majority of their telephone and email customer service agents that I've dealt with aren't that much better.

After speaking to over 5 individuals, I was contacted via email with instructions to complete an "incident report form" WHICH I AM NOT COMPLETING. There is no "incident" to report! The items aren't missing. They weren't stolen, not to my knowledge and, at least, not by me. YET, AFTER BEGGING FOR THE REFUND, I'm sent an "incident report form" as if I've lied all along about the order being returned BY AMAZON.

I DO NOT HAVE THE ORDER! THE HUB LOCKER STAFF TOLD ME THE ORDER HAD BEEN RETURNED! CUSTOMER SERVICE TOLD ME I COULDN'T HAVE THE ITEMS RE-SHIPPED TO ME, THAT I WOULD HAVE TO GET A REFUND AND REORDER EVERYTHING. But now I can't get my refund because apparently I'm either being accused of having it already — STEALING — or I'm being punished like a child for not picking it up on time (for the first time in the many years I've ordered from this company).

A final thought is, due to greed I've been denied the refund UNTIL I reorder the items THAT WERE RETURNED BY AMAZON. Then the refund will be released on their gift card and they would have received twice the money, at least, from me for the month. I'm sure they noticed my spending has diminished significantly from at least $500 for many months in the past year to less than $100. (I spent like that to order supplies for my startup jewelry making business, not because I can afford to spend $500 a month on Amazon!)

The sad thing is, I still have 3 items to return and request refunds for that I don't feel confident that I'll receive refunds for. They total about $100 too.

Then again, maybe THIS NONSENSE is all about discouraging customers from requesting refunds!

Whatever the case, I've already canceled my memberships and I've written down the songs in all of my music playlists. After THIS "INCIDENT", which may cost me over $100, I'll only use this company as a last resort because apparently being "customer-centric" only applies to the well-off, rich, and wealthy who shop on that site. I bet THEY don't have to beg for any refunds!

afternoon,
i wish to lodge a complaint for the manner i have been treated.

I have been trying to add (1) product to sell on amazon I have been discriminately targeted and deliberately ignored.
I keep getting a different person who places a different comment the main issue your company keeps advising me.
1-my application for GTIN has the incorrect Brand name and product name they do not match my product. my answer is: yes it does, and ive uploaded the same images showing this for the past 9months.

2-I keep getting advised My product image must be in real time held in hand or on table. My answer is I have added the image showing the real time in my hand and on table countless times, im sick of it.

3-then i keep getting advised my product must have the product name and brand name clearly visible affixed on the product. MY answer is: ive sent countless images showing the product and brand name this is printed on the product.

This ill treatment has to stop its a simple 5 banner are 1 set that cover all the requirements,
Your customer service people in the contact seller support are purposely not downloading any attachments or reading the reply. its unprofessional
the ongoing stress this has caused me over 9 bloody months is a joke.

There are over 50 case logs for the same issue, ive even complained to CEO [protected]@amazon.com. i have had at least 15 different people causing total problems. Ive had enough.
I have attached
the screen shot of my application showing brand name and product that clearly are the same
Ive attached the product itself showing a close up of the brand and product fixed printed on the bottom.
Ive attached the product in real time hand held and on table.

WHAT ARE YOU GOING TO DO ABOUT IT?

I received a charge from Amazon marketplace Bill Waus for 10.96 I learned from my Chime rep that this was a scam who are these people and why haven't been caught?this is not my charge and I want it removed. I called my back they closed my card and rescuing another I'm
Depending on my bank to return my money. This upsets me cause it's happening to so many people

Oct. 12, 7:05pm, license plate of van XLE490, Anderson Rd., Bernardsville NJ. Amazon delivery van was illegally parked on this 2 lane road instead of pulling into drive way for home where delivery was being made. I approached and signaled that I was passing this Van with flashers on (indicating he was dangerously parked - not moving) and suddenly when I am just next to the van the driver pulls out endangering me. He was illegally parked and then he pulls out without looking. It is dark he saw my cars lights unless he was perhaps on his phone as he pulled out. STOP your DRIVERS from being RECKLESS. These drivers drive by the clock not by rules and safety. As a result of so many infractions the next time I will be phoning the police.

Amazon driver had very loud offensive music playing during the 5 minutes he was at my home with door open. Drove away with door open.
Aprx. 3:05 pm on Oct 11, 2021
Address 512 60th Street, Niagara Falls, NY 14304
I find it extreme that my complaint cannot be submitted unless it contains a certain amount of letters in the alphabet. To add to my complaint please add your stupid policy and have someone with a brain call me. [protected]

I've complained several times to Amazon Customer Care regarding the drivers not following delivery instructions to no avail. It doesn't seem to matter to Amazon as to whether or not packages get stolen or not. I have specific instructions to put all packages behind the gate on the north side of my house but most of the time the drivers are too lazy to read the instructions or they just don't care and throw the packages at my front door. The packages are now visible from the street and there have been many thefts in the area of people driving by and seeing packages left out in the open and are stolen. The last two customer care representatives assured me that they will talk to the responsible parties and that instructions will be followed. My last package delivered on 10/8/21 was again thrown in front of my front door. I'm assuming by past actions that nothing will be done about this. My next step is to file a BBB complaint.
Thank you,
Larry Yamasaki
[protected]@gmail.com
[protected]