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CheapOair Complaints 562

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2:28 pm EST
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CheapOair fraudulent

Here is my CheapOAir story: I booked a flight in November '08 to fly from San Diego to Aguadilla, Puerto Rico. Cheapoair had the best deal. A few days later they called saying that I needed to verify my credit card information. I called, could barely understand the person I was speaking to, and they ended up increasing the price by $200. This price put them on par with the prices on Orbitz and Expedia so I just went with it. The flight was Delta Airlines to Atlanta then Orlando, JetBlue from Orlando to Aguadilla. The customer service agent muttered that "these 2 airlines should not be booked together, " but that "it will be fine." I had a 40 minute layover between landing in Orlando and taking off to Puerto Rico. So they charged me a little more, no worries, right?

2/11/08 12:00 pm - Checked in at the San Diego airport with Delta who stated that our bags would not continue to Puerto Rico once they got to Orlando, due to the fact that Delta and JetBlue do not have an agreement and that CheapoAir should not have booked this flight. Leaving 40 minutes to get off the plane, get to baggage claim, go back to the counter, check-in with JetBlue, go through security and catch my flight seemed impossible. With no time to get CheapoAir on the phone, I got on my plane with a prayer.

2/11/08 8:30 pm - Arrived at Atlanta, waited on hold for CheapoAir for 32 minutes without talking to anybody. Had to board the plane to Orlando.

2/11/08 11:00 pm - Arrived in Orlando, ran to baggage claim, waited 35 minutes for bags. By the time the bags were in my hand, the plane to Puerto Rico had already left the gate. Waited on hold for one hour, 30 minutes with CheapoAir and never spoke to a single human being. Bit the bullet and called JetBlue, changed my flight to the only one I could get, a 3pm flight the next day to San Juan, 1.5 hours from Aguadilla. Charged an extra $214, plus $80 at the Quality Inn in Orlando. Waited on hold again for an hour at the hotel before I finally hung up again and went to sleep.

2/12/08 3:00 pm - After waiting on hold again for an hour, we boarded the plane to San Juan. Upon arrival at San Juan at 7pm, the cheapest cab to Aguadilla was $125, so we got a rental car for $79 / day. Drove to Aguadilla, too tired to wait on hold, just went to sleep.

2/13/08 - Waited on hold without talking to a person 3 different times for at least an hour each time.

2/14/08 - Waited on hold without talking to a person 4 different times for at least 45 minutes, once for 2 hours and 15 minutes.

2/15/08 - Waited on hold without talking to a person 3 times for an hour each.

2/16/08 - FINALLY get ahold of a person. They stated that they could not compensate me for my missed flight expenses because the flight was 5 minutes late, thus they were not at fault. Right, it was the extra 5 minutes that made us that late. Whatever. My flight home had the same Delta to JetBlue issue on the way back with only 1 hour between flights, so I said if they could just fix the flight home at no further charge to me I would be satisfied. After waiting on hold for a response for 20 minutes, they came back to simply state that it is a "valid connection, " that I'll have "plenty of time, " and this was verified "by the airlines and by the airport." My flight was to land at 6:10 am in Orlando, then I have an hour to get to baggage claim, get bags, check in again with Delta, go through security and catch the flight. I stated that she must have never seen the Orlando airport at 6 am and that an hour was not enough time. I told her to CHANGE THE FLIGHT. She put me on hold for 20 more minutes only to come back and say that she could get us a noon flight out of Orlando at a penalty cost of $200 a person (there are 2 of us) which I told her was unacceptable. After speaking to her supervisor, the best they could do was "promise" that I would catch my flight.

2/17/08 6:10 am - Arrive in Orlando, run to baggage claim, wait 40 minutes for bags, sprint to the check-in counter 20 minutes before takeoff and they had already closed check-in. Delta stated that they only had one flight to San Diego and that it would cost $947 per person. Got on the phone with CheapoAir, spoke to 3 different customer service reps, 2 different supervisors over the course of 2 hours (got "disconnected" 3 different times) with the end offer being that they could get us a flight to San Diego at noon for $450 total. I explained that this was unacceptable and the "supervisor" stated that there is a "baggage alert" highlighted directly below "flight details" on the online receipt they had e-mailed me. Prepared for this, my laptop was in hand with the receipt in front of me which does not anywhere claim a "baggage alert." I have attached this file as a photo. I explained this "baggage alert" wasn't anywhere which led to a childish, "yes it is, " "no, it's not, " "yes it is" conversation. I explained that, already approximately $500 down from their mistake I wasn't going to pay a cent and that my lawyer would get involved. The supervisor then said, "whatever" and hung up on me. I returned to the Delta desk and a flight miraculously appeared for $50 / person that would get us into San Diego today. After 23 hours of travel, I finally arrived in San Diego.

Moral: STAY AWAY FROM CHEAPO-ERROR

CheapOair.com
Booking Confirmation
Your Electronic Ticket(s) have been issued. Please print this Itinerary and carry with you to the airport for check-in.
Please print and keep this receipt.
Please do not respond to this e-mail! This email is intended for notification purposes.
Click here to see your itinerary online
Your E-ticket(s) for this Itinerary have been confirmed
Booking Details
Booked on: 11/9/2008
Reservation ID: KCPNRF
Booking Number: 1763168
Name: Anthony R Chiatello
Address: xxxxxxxxxxxxxxxxx
San Diego CA 92109
Phone: 412 xxx-xxxx
Email: [protected]@gmail.com
Please note: Your ticket is NON-REFUNDABLE . For any changes to dates or routing, there will be a penalty. Please call our Customer Service at [protected] to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.
Traveler Details
Traveler 1: Chiatello/ Anthony Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket
Traveler 2: Watkins/ Krystal Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket

FLIGHT DETAILS

Outbound
Date Flight Depart Arrive Duration
11Feb, Wed Delta Air Lines
Flight 1046

Operated by Delta Air Lines SAN - San Diego
01:36pm ATL - Atlanta
08:44pm Nonstop
Econ
4hr 8min
11Feb, Wed Delta Air Lines
Flight 1329

Operated by Delta Air Lines ATL - Atlanta
09:20pm MCO - Orlando
10:49pm Nonstop
Econ
1hr 29min
11Feb, Wed JetBlue Airways
Flight 723

Operated by JetBlue Airways MCO - Orlando
11:35pm BQN - Aguadilla
03:07am Nonstop
Econ
2hr 32min
Total Trip Time: 8hr 09min
Return
Date Flight Depart Arrive Duration
17Feb, Tue JetBlue Airways
Flight 724

Operated by JetBlue Airways BQN - Aguadilla
04:10am MCO - Orlando
06:07am Nonstop
Econ
2hr 57min
17Feb, Tue Delta Air Lines
Flight 1431

Operated by Delta Air Lines MCO - Orlando
07:25am LAX - Los Angeles
10:08am Nonstop
Econ
5hr 43min
17Feb, Tue Delta Air Lines
Flight 7591

Operated by Delta Air Lines LAX - Los Angeles
01:50pm SAN - San Diego
02:40pm Nonstop
Econ
0hr 50min
Total Trip Time: 9hr 30min
Add Insurance
Check Hot Deals on Hotels in Aguadilla
Check Special Car Rental Rates in Aguadilla
Meal & Special Requests
Price Details (USD)
Travelers: 2 Adult/s
Fare: 401.90
Taxes & Fees: 94.20
Insurance: 0.00
Discount Amount: $-20.00
Total Fare: 972.20 USD
Credit Card Details
Credit Card: Visa -xxxx (First 4 digits)
Expiration Date: 02/12
Account Holder: Anthony R Chiatello
Please note: Your credit card may be billed in 2 charges totaling the above amount. The second charge of "Ticketing Automation Service Fee" will appear as "Airline Taxes and Fees" . This "Ticketing Automation Service Fee" allows us to provide you with the highest level of service and pricing and provides for automating the ticketing process. Your total will not exceed the above amount.
Notice
IMPORTANT NOTE: All tickets will be automatically issued and are non-refundable. If you do not receive an email with ticket # information, please contact us to get the ticket #s or call the Airline to receive ticket # information. IN NO CASE WILL TICKETS BE REFUNDABLE, even if ticket is not utilized.

NOTE: If it is a third party credit card, you may receive a phone call and email from our customer service department asking to verify this transaction before the tickets can be issued. A third party credit card is when the traveler is not the card holder.
Advice to Travelers
For international flights, please reconfirm your flights 72 hours prior to departure. It is recommended to check in 3 hours prior to departure for all international flights.
For domestic flights, please reconfirm your flights at least 24 hours prior to departure. It is recommended that your check in 2 hours prior for all domestic flights.
Please re-confirm your seat and other special requests such as Frequent Flyer miles with the airline directly Airline Phone Numbers .
Please check your travel documents such as PASSPORT and VISAS. You are responsible for entry and visa requirements to the country you are visiting. At times there is an airport change at your connection city, please be sure you follow instructions for the change of Airport. Please review your itinerary carefully for such airport changes and other flight details.
At times the flight is operated by a code-share partner. Please be sure you arrive at the correct Airlines' check in gate. For example - the flight # may say "United Airlines" flight # but the flight may be operated by "Lufthansa", so you will need to appear at the "Lufthansa" check in gate
In extremely rare cases, Airline rules or fares may change prior to ticket issue. We reserve the right to notify you of any rule or fare changes within 3 Business Days. For any fare changes up to 25 USD of the new fare, we will bear the cost. If there is a rule or fare change, you have the option not to purchase this ticket and your credit card will not be charged. If there is no change, then ticket is automatically issued and it is non-refundable.
Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary.
In the event that your tickets cannot be processed electronically, we will issue a paper ticket and send overnight to your credit card billing address.
Travel Insurance - If you selected to add the trip insurance to your flight ticket order your payment will be processed immediately. Please click here to view a copy of your description of coverage. For travel insurance questions or to obtain your certificate or policy please call CSA Travel Protection at [protected] (plan code CA200-T or 100CA). For all purchases made prior to 9-30-07 please call [protected] (plan Code 435-F). This number is valid for Insurance Questions only.
Tickets are non-transferable and name changes are not permitted.
Original service fee charged at the time of bookings is non-refundable.
Cancellation fee charged at the time of cancellation of reservation is non-refundable.

DO YOU SEE A "BAGGAGE ALERT" ANYWHERE? BEWARE OF CHEAPO-ERROR

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Holly
Oceanside, US
May 04, 2009 9:20 pm EDT

My husband and I booked tickets to go home at Christmas. After booking the travel we received a phone call stating that the fare was no longer available and that we needed to pay almost $200 more for a different itinerary. Incensed I informed them we would find our fare elsewhere and that the price hike was unacceptable. The representative stated that they saw their error and would honor the initial price. I was given my ticket number and sent the same itinerary I had initially agreed to. When my husband and I showed up to the airport we were informed that our itinerary was incorrect...we had no reservation on the flight. Frantic calls to CheapOAir's customer support went nowhere and we ended up buying another set of tickets or else risk spending Christmas in an airport. Once we returned home and I had a chance to look at my credit card statement I noticed the amount charged was more than our itinerary showed and for a different airline completely. Apparently the itinerary we were sent was incorrect. Follow up phone calls resulted in nothing but more frustration. The error was theirs, yet they were unwilling to refund our tickets or issue a credit. As far as they were concerned they had our money and it was our problem.

Do business with this company at your own risk for they will never rectify any mistake on their part.

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alireznews
Sacramento, US
Apr 30, 2013 2:04 am EDT

On April 29, 2013, my boyfriend and I learned how cheapoair got its name. Cheap service, cheap tricks and deceptively cheap tickets. On March 18, we had purchased a roundtrip ticket for my boyfriend to visit his family in Iran in May for $1194.77. One thing led to another and after the Massachusetts bombing, he and I decided it was not safe for him to travel to Iran at this time. So I called to ask if we could change the arrival and departure times to sometime later in the year. Fast forward an hour and 15 minutes later and 3 transferred calls and I was stuck trying to explain my situation to the Cheapoair Indian call center. The representative was extremely rude and difficult to understand and when I asked him to repeat several things (which I phrased, “I’m so sorry, but could you repeat what you just said”) I would hear him mutter something under his breath and yell the instructions back at me. He even yelled at me, “Apple! You can only go back Apple!” I later found out that he meant April. Even my boyfriend who’s Persian tried to help me understand him but eventually the representative refused to repeat himself and we had to end the call.
So we tried again. Another 45 minutes later, we were connected to the Indian call center again, this time with Representative #2 who was much friendlier albeit unhelpful. He explained to us that we would have to use the tickets by March 17 at the latest if we rescheduled (within a year of the purchase date, not the flight date which we thought was odd). In addition, we realized that Representative #1 had blatantly lied to us about the deadlines of our tickets. So we discussed our options and decided to hang up to so as not to waste his time.
Big mistake
We decided afterall we are going to postpone the trip to our winter break and called again. 30 minutes later, we got connected to Representative #1. As soon as my boyfriend says hello, Representative #1 states, “Oh it’s you. This is your number ###-###-####. You’re going on hold” and put him on hold. No questions asked or asking if it was okay or making sure that it was my boyfriend. Just the representative heard a middle eastern accent and naturally assumes that it’s the same person who called 2 hours ago. I was shocked. And he remained on hold for another hour and a half until my boyfriend gave up and hung up. At this point, I was calling in on my cell and was surprisingly able to get in to get another customer service number we could try. Representative #3 then asked me, “Why are you calling? Your boyfriend is already dealing with one of our associates.” At which point I informed him that the other representative seemed to have a personal issue with him and would not connect him.
So we try the other number. This time the hold is only 40 minutes and we’re connected to Representative #4. We explain our situation (again) and she tells us that in order to switch his flight over to December, the charge would be about $1600. I first thought she meant an additional $425. No. She meant in addition to the penalty charge, she would also charge us ANOTHER $1600 and we would NOT get the other amount back we paid. I thought this was ridiculous and when I clarified this amount, she tried to talk over me until I almost had to shout to get her to stop talking and listen. Finally we decided to just cancel the ticket and she said we could use the credit toward a flight until March 17. We agree to the email confirmation and penalty to cancel the ticket only to find out afterwards that this credit is only good for the airline my boyfriend was originally going to take, which was Alitalia. And guess which airline wasn’t showing up on the Cheapoair website (when it worked)? That’s right.
Overall, I feel extremely cheated and angry. Because the website is so poorly managed, even if I find another Alitalia flight somewhere, I would have to call into a customer service that is shoddy, racist, and rude in order to try and book it. I want my money back and refunded. You’re welcome to charge me that $50 penalty, but this post is going on every traveling internet site until you have the decency to respond to my emails about your lack of customer service and failure as a facilitator for easing traveling

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Flyer99
New York, US
Sep 14, 2011 9:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

had multiple similar experience with CHEAP-O-ERROR,

their wait time is never less then an hour at all times of the year!

STAY AWAY!

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unknown12345
US
May 18, 2010 4:52 pm EDT

My husband and I booked a flight from Ft. Lauderdale to LA and back on-line. As soon as we received the confirmation I noticed, that the return date was two weeks (!) after the one we stated on our reservation (instead of 24th of May THEY changed it to June 8th). I called the company's customer service right away to change our flight back. After being on hold for almost half an hour their representative said to me, that it was our mistake and we did put the wrong return date ourselves, though I did the reservation on the different computer and still had the page open showing me the right date on the original reservation, that we made! Nontheless, the girl on the phone was very persistent... I told her, that I want to change my flight back since we were not planning to stay in LA for additional two weeks - we need to go to work, have things to do! So, she called the airline and told me, that she would change the return date back to normal. As soon as I got the second confirmation (which was hers) I saw, that CheapOAir charged us extra $358.00 as the penalty for the changes! This was total FRAUD!

I called the company again and as soon as I explained my problem and requested to talk with the supervisor, they simply hang up on me.

Then my husband came back home - I was not able to talk to anyone no more - he called the company again and they started arguing with him, stating, that it was all our fault and we put the wrong date and agreed to the charges (which, actually, also included extra $60.00 for the insurance, that I didn't even ask for - we paid for the insurance $30.00 in our initial reservation - why do we need the extra one?!)

After the long conversation the customer service representative refused both to accept their fault and refund the money.

NEVER again we are making an effort to fly with the company like that anywhere. CheapOAir is the worst company to buy tickets with - they are total crooks! They make their money cheating on you, for example, the way they have just did to us!

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NOTYOURMAMA
Raeford, US
Mar 17, 2009 7:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

oh I agree!The should run out of business, they have a terrible way to make money and you know why you read so many responds from customer service of cheapoair?Cause ripping off people and writing lies on the internet is what they do best!TERRIBLE COMPANY!

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arthur santos
Santa Maria, US
Feb 21, 2009 1:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wow, my friend, this was an horrible experience! This company should not be allowed to be in business. I wish I had read this before I booked my flights to Europe yesterday. I'm having trouble with changed itineraries, increase in fare, no confirmation of new flights, no e-tickets, long time on hold on the phone, and a lying rep who insists he has emailed my e-tickets. We must put the word out for consumers to boycott this unreputable company. Cheapoair's license to do business should be revoked.

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9:43 am EST
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CheapOair reservations switches

I booked a round trip flight and verified my information BEFORE I hit confirm. I went on my trip and when I went to return home, the airline informs me that I am returning 1 month later. I had to buy another ticket to get home. I have tried to contact cheapoair.com but cannot understand what they are saying. She told me to keep calling back untill I get someone who speaks English.
The agent at the airport informs me that this happens a lot with cheapoair.com. They change your reservations.
Moral, STAY AWAY from cheapoair.com. By the time you pay for another ticket, you could have flown first class cheaper.

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NOTYOURMAMA
Raeford, US
Mar 17, 2009 7:40 pm EDT
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Oh YES, they did that to me to, those suckers just switched my dates and I thought it was my fault, ONLY SO they can charge me for a higher price or cancel for a fee.DAMN Liars!Please people DO NOT USE CHEAPOAIR!

CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
OK, DID EVERYBODY GET THE MESSAGE?I hope so!

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shortshooter
Bainbridge, US
Mar 09, 2009 10:19 am EDT

I also had them pull a switch on me. I purchased a ROUND TRIP tickets for my in-laws and now when I get the email from my in-laws it shows only one way. I know I looked at and booked a round trip flight not one way! Now I have to pay double what it was when I first got their tickets just to get them home. I sent an email to a randrews there and hopefully they can resolve this issue. If not I am contacting the attorney generals office and any other office that can wield a heavy hand to that company!
Don't use them!

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CheapOair very misleading, hidden charges and terrible customer service

I searched all around for a good deal on a hotel for 3 nights. I found such a great deal on cheapoair.com & was happy to see that it was refundable up until the day before my stay. Well got it all booked and realized (too late) that they charged me $85 in taxes & "govt" fees! That was more than the cost of 1 night in the hotel. Extremely sneaky, but I should have been checking closer.
Then I found out that I wouldn't be able to stay at the hotel after all. Good thing it there was the option to cancel at no charge. WRONG! I called to cancel and they told me that there is a processing fee for canceling of $35 and a service charge of $50. Are you kidding me? I saw nothing about these fees anywhere on the page while I was booking. (That was the one thing I was paying very close attention to) I tried to tell them this & they wouldn't budge. I asked to talk to a supervisor & was basically told too bad, you have to pay it.
The other upsetting thing was trying to get through to this place to cancel in the first place. I spent a 1/2 hour on hold & had to give up. Tried again & finally got through after 45 minutes! Then was placed on and off hold for 20 minutes while they worked on pulling up my info. Their phone lines were crappy so it was very hard to hear, plus we had a serious language barrier to deal with.
Please stay far away from this site!

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Update by april smith
Feb 23, 2009 9:20 pm EST

To Rcustsupport :
If you took the time to read my complaint, you would know that it is for a hotel booking not a airline ticket. Your response does not apply to my situation.

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Nancy
US
Feb 12, 2009 1:56 pm EST

I feel your pain. I paid $60 for insurance in case I had to cancel, plus all the fees you mentioned. I ended up cancelling through the airline. This was after I was on hold for 45 min. only to be told my ticket was nonrefundable and to call another number about the insurance. Anyway, next time I'm going through the airlines directly like I always do.

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7:18 pm EST
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CheapOair excessive service charges, horrible customer services, and deceiving customers' review board

After I purchased a round trip ticket from cheapoair.com via Continental airline to Asia on January 5. Within a few hours later, I found out the price had dropped $74.00 for the exact same itinerary. I called the customer service and talked to many representatives regarding the price drop and wish to be credited the differences (as other reputable web agencies allow customers to cancel without penalty within 24~48 hours); I was treated as a pest and was refused of my request.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com unfair business practice on their customer reviews board. But it was never appeared on their reviews board. Instead, Renee Andrews contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AMEX. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1320.30 ($1232.00 + $88.30 taxes and fees). But cheapoair charged me $1344.30 and another $124.00 taxes and fees (?) on my American Express credit card. That means, cheapoair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20~$25.00 per round trip ticket.

My conclusion of this cheapoair.com is that it is a many fraudulent facets traveling web agency. Stay far away!

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npr
Farge, US
Mar 24, 2010 9:31 am EDT

I have also had similar experience. They cheated us not only charging excessive fees and also lying to me while I was on the phone with them that the tickets they were offering were indeed the last tickets, when infact there were many tickets available online for cheaper fare. They never gave me a break down of the airfare they were charging me and made me believe that the entire cost was just towards the airfare. I filed a complaint with my american express credit card. Stay very very far away from this website.

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god911
JP
Feb 19, 2009 7:32 pm EST

First, I like to thank Ms. HannahMontana for holding the justice for me regarding the right of "client confidentiality" between Rcustsupport (Renee Andrews) and I.

Secondly, as you all can read from Cheapoair.com manager, Renee Andrews' above two postings, which supposed to be confidentiality between she and I. Renee was trying very hard to improve Cheapoair.com image by resolving my complaint against it on many websites. As soon as my complaint was seen on many complaint websites on February 9, she emailed me immediately and explained the original $65.00 out of $74.00 had been credited to my credit card. I did realize the fact, but my complaint was no longer about the price dropped reimbursement, which was credited to my account the next day on Jan 6. It was about Cheapoair.com "Excessive service charges, horrible customer services, and deceiving customers' review board".

Renee had never explained to me about that $124.00 under the title of "taxes and fees", in addition to my round trip fare charge of $1344.30, which appeared on Jan. 5 on my American Express credit card statement before my complaint posting. However, she did try her best to communicate with me on February 12, about the reason for the excessive service charge as she already posted above as one of her comments. So, I am just here to keep my promise to her and confirm that Renee did refund me that $124.00 Cheapoair charged under the title of "taxes and fees" on my credit card. And she also reimbursed me that $9.00, which was a myth to my when cheapoair insisted gave back only $65.00 out of $74.00 on Jan. 5.

I do appreciate Renee is trying making every effort to improve Cheapoair's image and business practice. I honestly think Cheapoair needs more than Renee to change the whole company's image and customer service manners, in order not to spend time and effort to delete all the negative reviews and post only positive ones on their review board.

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HannahMontana
Quebec, CA
Feb 16, 2009 1:42 pm EST

Rcustsupport, do you know what "client confidentiality" means? I suggest keeping your messages, that are directly entirely to Yoko, in e-mails. Not posting them on a public website.

And yes, there is a difference between a customer recounting whatever poor customer service she was treated with either BEFORE or AFTER her experience with you, and the service provider posting the customers business in a forum.

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11:30 pm EST
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CheapOair fraudulent prices

Continuous Lies. Prices quoted online are NOT available. The site lets you "book" that price, then you receive an email hours later claming that that price is not available and has increased. YOu either have to buy the increase, or you can cancel for a fee. You cannot escape paying something, and it's definitely not what was adcertised. Customer service is terrible, tried to say that it was twice the price online, another rep had me on hold for over 40 minutes with not a word to me. STAY AWAY!

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:40 am EDT

CheapOair uses 3rd party software and feed to display fares on over 300 Airlines, 75, 000 Hotels, and 35 Car Rental cos., We use best industry practices to display fares based on the most current data supplied by the GDS's - Global Distribution Systems. The Airlines load their fares on ATPCO, from where the GDS's access these fares and supply to us and other Online Travel Agencies. There is approximately 10-15% chance of the fare not being available which is Industry standard, all major Online agencies have the same policy. This is also due to cached data and not real time data provided to us by the GDS's. We make best efforts to minimize these by reducing our SOLD OUT issues but we are totally dependent on 3rd parties for this information. We regret this and apologize for the in-convenience".

There are several low budget airlines who do not keep their availability updated as quickly as some major carriers. The airlines can take upto 24hour to either accept or deny a reservation, this is out of CheapOair.com control, but we try very hard to accommodate our customers with other options. The fee should of been refunded, not really sure why it was not.

randrews@cheapoair.com
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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:30 am EDT

Often airlines have code share flights, all this information is clearly documented on the reservation that the airline maybe American but operated by Alaska. Baggage alerts are also displayed on our website. Virgin America does not have baggage agreements with other carriers, therefore you must claim your luggage, but it is posted on the website.

All information should be reviewed by the customer immediately, once the booking is completed and several days go by, all new charges for the new dates, or times have to be paid. I do apologize that when customers do not review the reservation when it is displayed on the website prior to "submitting", and the final result is an additional expense.

Also, we suggest you contact the airlines 24-48 hours prior to reconfirm your flights, this will only help if information is not clear, and will prevent delays at the airport.

randrews@cheapoair.com
[protected]

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KAS
US
Feb 16, 2009 8:32 pm EST

We had the misfortune of using them this weekend for a trip from Seattle to LA without checking them out first. What a mistake. First of all they didn't give us the flight we had requested, and when we noticed it & called, they wouldn't fix it without us paying $400 in fees. That was after I spent 20-30 minutes on hold for customer service. Then when I acquiesced, and agreed to the fees they stated that there were no seats available on the flights we wanted. I ended up so mad that I went and bought 2 one way tickets to replace that leg directly from the Virgin America instead of trying to find another flight through CheapO. Virgin also gave us the flight and seating we were looking for. Then guess what happened on the return leg? We get to LAX for the return trip with American Airlines. While trying to check in we discover that CheapOAir.com's print out was wrong. It said American Airlines in big print, but we were really booked on Alaska. So we had to pickup all our luggage, make our way from Terminal 5 to Terminal 3. I will say the the people at Alaska Air were great, but I will never use CheapOAir again. I am still kicking myself in the rear for not taking 5 minutes to check them (Cheapoair) out first. I'm so mad I also put CheapOAir.com in my block list on my firewall. No one in this household will be going to that site again.

Best advice - STAY AWAY FROM CHEAPOAIR.COM!

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CheapOair billing/cancellation policy

Booked hotel on 12/16 for 12/19 & 20
Snowed out on 12/18;
Tried to cancel and after over an hour on hold I find I needed to cancel within 8 hours of booking or there is a one night + service fees charge.

Outrageous!

Don't do business with these people

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CheapOair wrong return flight twice

I did a search for a round trip flight departing nashville going to boston leaving the 9th of dec. Returning on the 10th. Somehow I booked this flight (In the search results mind you, not sure why it was returning flights on the 16th) and it was wrong. I did not know this as I expected my search results to only return flight on my specific days so I booked it. Then I called the customer service hotline on dec. 3rd to change it and told the lady (Irene foxworthy) that there was a mistake, returning on the 16th of dec. Doesn't do me any good. I need to back in nashville on the 10th! She made me send her an email saying I cancelled the first flight and then she re-booked me another flight for the 16th! I had just told her the 10th and she re-booked for the exact day that I was changing my flight for. And the price was hundreds of dollars more... I spent 25.00 to cancel the first reservation and 488.00 to rebook another flight that was wrong! This is unacceptable and now I am going to have to book another flight (A one way home to nashville) but there is no way that I will use cheap-o-air ever again and I will spread the word to my colleagues never to use the website as they are a bunch of idiots working in there. Irene verbally confimred the 10th return date and when I got the confimation via email later, it was wrong. This is totally unacceptable and the website's ignorance is going to cost me about 500.00 more than if I had just used orbitz which I usually do.

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CheapOair charges at airport

When I arrived at the airport on 12/1 the agent told me I still owed 15.50, they stated that they were underpaid for the flight. I needed to pay before I could get on the flight. I also noted a random 10.00 charge on my credit card, it seems that Cheapoair directs you to a coupon company who charges you 10.00 to get 10.00 off of your flight price. This company is shady.I have been flying for over 30 years and never had this happen. I've used several internet companies to book my flights and have never had a problem until now. I will never use Cheapoair again.

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CheapOair poor service & lying agents

I booked flights on CheapOair in May, the airling cancelled the flights June 29 but CheapOair never told me. Their web sight still shows me booked on those flights.

When I called Customer Service the agent said they just learned of the cancellation and sent me an email. This is a lie. It takes an hour on hold to reach a person and then they either lie or don't know what to do.

Don't even think of using CheapOair.

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:36 am EDT

The names of these agents are not employees of CheapOair.com so really not sure who he spoke with. If the problem above resulted in 800.00 mistake, I am assuming it could not of been such a simple question. If CheapOair.com was responsible for the error we will gladly fix the problem

I do apologize for the delays in answering our phones, we have since increased our staff to provide more efficient service.

randrews@cheapoair.com
[protected]

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brandon biddle
Dec 02, 2008 5:15 pm EST

worst mistake ever made!

and it was an 800$ mistake!

on hold for minimum of 1 hour and once you get someone there name is sharif, or dirka, or laktim, or haji.and dont know what the hell they are doing.i ask the most simple question and i get put on hold for 25 minutes.i started yelling at one guy telling him i wanted to talk to a manager and he was telling me to watch my language, the only thing is that i wasnt cussing.

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CheapOair bad customer service/lies/

I ordered 4 tickets to Morocco for my wife and two daughters. Three weeks later I get an email that there is a problem with my reservation.
I called and the first rep hung up on me. When the second rep answered, I asked for her name and she hung up on me. The third time I spoke
with someone who spoke English that I could understand and they told me "Royal Air Maroc and Delta Airlines would not be a partner on the
flight as offered and one leg of my trip was cancelled and they would not refund the cancelled part. They said they would work on it and call me back. When they called back, I was told Delta cancelled the departing flight. I called Delta and found out Cheapoair was lying. If Cheapoair offers a price for airline travel(I paid $4800), they should honor it. Also, who is watching out for the air travelers. We are left to the mercy of sleazy operators with no place to complain except
an internet forum. I will never use cheapoair again-it's not worth the aggravation.

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CheapOair unauthorized charges

Cheap O air pull a similar stunt on me. On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date) . I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927.

Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

PLEASE let's get a Class Action Lawsuit going aganist these people!

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CheapOair sold non-existing flight

Back in March we bought tickets to Mazatlan, MX... Leave Orlando Nov. 3, 2008 return Nov 10, 2008. Cheapotickets.com had booked us on US Airways going to Mazatlan and Aeromexico return to Orlando. In May I decided to check my flights to see if any had been cancelled or times changed. US Airways flights were OK, but Aeromexico had no record of our flight and our flight #, and times did not match any of their flights. We tried to call C-tickets at first they didn't answer, when they finally did they insisted the flights were good, although Aeromex. Said no. When I would insist they were wrong and that they do something to fix it, I would be cut off. This happened at least 5 times. I called US Airways to see if they could help. The Service Lady at USA was great she worked an hour and got us a return flight, although we had to come home a day earlier. She also called our credit card company to make sure we got the same price and money was paid to the right carrier. Beware of Cheapoair, rip off. Had I not checked, we would have been stuck in Mexico, trying to find flight home.

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:23 am EDT

Our airline computer system cannot sell "bogus" flights. The flight information and schedules are provided to us by the airlines themselves, and displayed on our website. We are the travel agent, we do not make the flight schedule for 1000's of flights aday.

There has to be something more to this complaint, if AeroMexico had a schedule change, that would make sense that the flights had changed, and the original ones no longer exist. Also, our schedule change department works the most current changes first, and so forth.
The customer would of been contacted, but perhaps it was not as quickly as he preferred. Also, usually other airlines won't assist you if it's not their airline that has had the problem, it is great that Usairways assisted him, but that is not the norm.

randrews@cheapoair.com
[protected]

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CheapOair fraudulent charges/poor customer service

I booked a flight from Orlando to Ottawa, Canada for a great price through cheapoair.com only to be called four days later that my flight was not available. The gentleman that called me couldn't speak a word of english and there was horrible language barrier. They basically told me that WestJet couldn't honor their price and they wanted to charge me an additional $500 for tickets. I contacted West Jet and they informed me that Cheapoair never contacted them regarding the tickets and that they have several difficulties with these websites. The take screen shots of the airlines pricing and attempt to purchase them not keeping current with up to date pricing. What they do is cancel you but still charge you the non refundable $100 booking fee. It's nothing but a scam and fraud. They have the worst customer service I have ever encountered. I'll be booking direct throught the airlines from now on. I want everyone to know of the horrible service CheapOAir provides to its customers.

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HateCheapo
AUSTIN, US
Jan 10, 2009 10:45 pm EST

FRAUDULENT COMPANY. Reps tell you 2, 3, 4 different prices. Tell you that the prices online that you see arent available (!), charge up your card, one lady told me DOUBLE what the 1st rep told me. Absolute LIES, then they charge you $50 to cancel.

Below is transcript of my HORRIBLE experience:

1st rep: “Yes I can give you that for $1228 for two people” Takes my payment info, address, phone number, puts me on hold to give me booking number. NEVER COMES BACK. I waited 45 minutes because she did have my credit card info…. Hung up and called again.

2nd rep: “Hmmm I don’t see any booking… Are you sure you initiated it?”
Me: “Yes, she took all my info, here are the flight times, here is all the info…”
2nd rep: “well I don’t see it”
Me: “let me call my credit card company before this goes any further.”

3rd rep: “Hm, I see no info, or reservation. I can make you one though. Okay it comes to $1200. A PIECE”
Me: OH yeah? ? THAT’S FUNNY, THAT’S TWICE WHAT THE 1ST LADY SAID
3rd rep: “Are you sure? All that is available is that price… Our website does not update like our real time computers here.. So that is the price, I’m sure.”
Me: “Isn’t that fraud? You’re advertising flights that arent not available. And now you’re trying to charge me double, when I’m on the website right now and oh look, it went down $100, the fare is now $1194 for TWO people.”
3rd rep: “You can book that online, but it will not go through.”
Me: “yeah right” and I booked it (yes, I know I should have walked away right here
Everything good, got reservation number, I called Jamaica Air and everything is good, I’m on for the flights.

Email from Cheapoair: “The fare you requested is not available, we can give it to you for $1332 now”
Me, emailing back: “CANCEL MY RESERVATION YOU IDIOTS.

4th rep: “There will be a cancel fee of $25
Me: “No, there wont, I’m not paying sh**t. You will cancel my order right now, for free. I’m sure there are ten other orders to cancel so yall can make $250 from ten other people, but not from me. Cancel it now.”
4th rep: “I can’t do that”
Me: Do it
4th rep: “Let me talk to my manager…….. okay it is cancelled for no fee”

DON’T EVER BUY FROM THIS COMPANY, HOLY CRAP !

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CheapOair fradulent website/false advertising/ horrible outsourced customer service with language barrier

I purchased a one way fare last night @ 10:54 pm from IND to LAX one way. I was told the flight was $297. I input my credit card information, and received a confirmation and booking number via email. I went to sleep peacefully knowing I purchased my ticket. I woke up today, and I received an email from Cheapoair.com @ 4:52 am (almost 6 or 7 hrs later) stating that the fare for my ticket increased, and that my ticket would not be confirmed until I called or emailed them to accept the increased fare. Mind you, in my email there is a confirmation and travel itinerary for the ticket I was told was confirmed.

I called their customer service line, which is outsourced somewhere in India, so there was a language barrier there. I talked to the rep, and they must give them a sheet of standard responses to read to American customers who call, because no matter what I said, she would only respond by saying they had no control over what the airlines do. I was frustrated and told them to cancel my ticket, at the new price they quoted me, (after telling me my other ticket with the lower fare was confirmed) I could have just purchased the tix directly thru the airline for a cheaper price.

I told them I was going to sue them for false advertising ( I have the proof with the email saying my tix was confirmed), I asked the rep for the address to forward legal correspondence, she did not understand me when I asked her this (her crash course english for dummies class did not teach her such words). She put the phone down without telling me to hold, and asked her boss some questions because of our language barrier, and I guess he told her to disconnect our call, because that's what she did.

After reading all of these complaints on the many different websites, I am seriously going to pursue a class action law suit against this company. They are a fraud, and a rip off. And to all the other consumers out there here is a tip: If you look on Cheapoair's website, at their published fares and then look at the airline, they are publishing those fares for, most of the time, the airlines published fare is cheaper than cheapoair's website.

They are a ripoff and I am going to report them in everyway I can.

Good luck!

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2techsavy
US
Oct 14, 2011 6:01 am EDT

cheap oair is a ripoff shows low prices when try to book the fares get replaced with a way higer price, stay away from these guys. or matter of fact give it a shot aand youll see for urself what kind of ripoff these guys are.

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AIRLINE TRAVEL SCAM
ORLANDO, US
Jul 15, 2009 1:36 am EDT

I would like to start a class action lawsuit against all airlines and airline affiliate travel sites for false advertising or bait and switch on these airfares, Let's band together and put a stop to this!

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carole
Columbia, US
Feb 14, 2009 9:52 am EST

Be aware they also change your itinerary. They left me stranded at LAX. When I called them, the woman( who failed English for dummies), told me that since I failed to get my reservation changed, there was nothing thwey could do. I asked to speak to a supervisor who spoke English, put on hold again, just to get another women, (who failed the same course), who told me to keep calling back untill I reached someone who speaks English.

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3:42 pm EDT

CheapOair their price is not cheap

This company does not tell you openly that they charge $25 service charge on top of the actual ticket cost. Their charge is included in tax and other fees, so you do not know. I founded out by going to airline and check their tax and fees, but it was too late. Cheapoair.com customer service is not going to help you at all. Their service was terrible. I was on the phone for a long time. They kept transfering my call between billing and customer service. They would not let me talk with manager or manager refused talk with you. I must say their price is not cheap. You get charged behined and get bad customer service .They should change their name to expensive air.com.

As the name stands Cheapoair miss leading customer to thinking your ticket is lower in price than going through airline company.
But truth is customer is charged $25 more for your service which is not clearly spelled out on the site.
Which is unfair practice to me. Why not tell all the customer that your airfare is same as airline offers, but if you purchase from us you will be charged $25 extra. See how many people purchase ticket from them.

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salim vasani
US
Nov 03, 2016 9:19 am EDT

I had the same experience with cheapoair. They sneaked in a $25 charge. I got charged by the Hotel and another $25 by Cheapoair making it more expensive than other sites were offering. It does not say anywhere they are going to charge on top of the hotel cost. Customer service just puts you on hold for over an hour so you get frustrated and hang up.

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:17 am EDT

CheapOair.com does list our service fee in several areas of our website. Under our Terms and Condition, it is clearly displayed, along with the mandated taxes. The fee is also listed under TAXES AND FEES on the very first page of our website.

I do apologize that this was an over sight, however, most travel companies have imposed service fees for several years.

Randrews@cheapoair.com
[protected]
CheapOair.com
Customer Support

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CheapOair online scam

As i read all the above comments with them i don't agree because once i traveled from jfk to del not only i got a cheapest fare in the market as well as the friendly and professional customer service, therefore i would recommend to all my friends and family members to choose only cheapoair.com... only way to go chepoair.com

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Harley
US
Jul 18, 2009 5:37 pm EDT

This letter is to inform the public about my terrible experience with cheapoair.com. I am still fighting for the money which is rightfully mine and would like to discourage others from purchasing airline tickets from this fraudulent company. I've tried speaking with several people at cheapoair.com, tried filing a dispute with my credit card company that I purchased the tickets with and the insurance company that I bought along with the ticket to no avail.

I purchased my roundtrip plane ticket on April 3rd, 2008 for the amount of $817.57. The tickets which I purchased over 9 months before my flight was scheduled to leave were in fact non-refundable. I was well aware of this at the time of purchase and I wouldn't need a refund now if Cheapoair had kept their part of the bargain. I never anticipated that once I purchased the tickets, I would be unable to use them due to negligence from Cheapoair themselves.

On November 30th, 2008, I received a very vague e-mail stating that my itinerary had changed and "depending on the extent of the changes an alternate flight or a refund may be possible" .The e-mail also asked for me to call Cheapoair, which I did. I spoke to several people there and was placed on hold for several minutes, numerous times. No one at Cheapoair was able to give me a written description of the changes in my itinerary, nor any proposals for a new itinerary. I took it upon myself to call one of the airlines who were able to tell me that my tickets were no longer valid since the airlines had changed their departure and arrival times significantly. They also informed me that Cheapoair alone, would be able to re-book my flight and that I would need to call them to do so. My futile attempts to receive some sort of new itinerary or a refund, continued all the way up until my scheduled departure date of December 17th 2008. Needless to say, I was forced to pay for new tickets from another airline which were even more expensive than the tickets I purchased from Cheapoair due to how late I was booking my new flight.

After I had already purchased the new tickets, I was told by a gentleman named Nigel Slate, that I would be able to receive a refund. He appeared as if he was sincerely trying to help me, but would not give any manager's contact information. He only stated that he would "escalate [my] booking to [his] senior manager to get in touch with [me]". He also gave me a general e-mail address which was: feedback@cheapoair.com and assured me that if I wrote to that e-mail address it would go to "senior most management". However, this was the same e-mail address that I had been using almost daily since November 30th. I did e-mail it though, and as expected, I never received a response nor did Nigel's manager contact me as promised.

To this day, I am still fighting to get my money back and have no written itinerary from my prior booking. I have been communicating with a woman by the name of Anna Farewell. The number that I have for her is: #[protected]. She assured me that she would help me with this situation, yet never returns my phone calls. I received a letter from her recently stating that she would give me a voucher for a domestic flight using Air Tran lines that would expire by December. I kindly declined this preposterous offer, since, not only is that flight no where NEAR equivalent to the tickets I purchased over a year ago, but I will hopefully be moving to the U.K. by the end of the year to be with my cancer stricken fiance' and will have no need for a domestic ticket.

Cheapoair should not be running a business at all and I am sure that I am not the only customer that is in this situation. Several weeks after Cheapoair was aware that my itinerary was no longer valid, I continued to see the same tickets for sale online. Their customer service is a joke and I cannot believe that I have had to deal with such a nightmare in the midst of my fiance' being diagnosed with cancer for a second time. I've wasted several unfruitful hours on the telephone, filing claims, and writing letters in attempt to retrieve my money from Cheapoair. I've tried being cordial and friendly and then of course, I’ve tried being the highly irritated customer. The conclusion that I have come to is that: Cheapoair doesn't care about their customers- They already have their money from me. Everyone needs to hear my story and I will ensure that they do. If there is anything that you can do to help me gain justice, I would truly appreciate it. Thank you for your time and reading my letter.

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Wyatt Nevada
Las Vegas, US
Apr 23, 2009 6:14 pm EDT

Must be someone associated with Cheap o that wrote this one.

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I bought a ticket trying to Round trip from Huntsville Alabama, to Odessa Ukraine. I made the mistake of buying at Cheapoair. The ticket had me changing airports in Russia for return flight. I bought the ticket 8 days before my trip. While in Ukraine I discovered it was necessary to have a visa to transfer airports in Russia, I spent 4 days on the phone...

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CheapOair I was double billed

Even though it might save you a few dollars, don't book through cheapoair! They double billed me for my flight and after two hours of being bounced around on hold I was told that it will take at least 10 business days to refund my money. The customer service was horrific and they did not apologize or offer anything to make up for taking several hundred dollars from my bank account. When I asked to speak with a supervisor the agent refused. Also, since every other merchant that one would go to can refund a purchase within a day or so I find it very suspicious that this refund is taking so long. Save yourself a headache and book through a reputable agency!

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Precious Vincent
US
May 14, 2023 7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booked a flight with them a week ago they charged me twice for same ticket. Called for a refund they told me to wait 3 business days and I did, still nothing. called again today they said wait another 3 days. This is disappointing. Want my money back.

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jawad chughtai
US
Oct 14, 2022 12:22 am EDT

I have been double charged for a booking and the irony is that they also changed by tickets and voided initial booking without any intimation. The billing team keeps on saying the amount will be refunded but they are not posting official complain nor they are apologizing for what they have done. Have emailed them as well but no response yet. It’s very frustrating, no compensation is awarded and not yet confirm when will I get the refund. Was a regular customer won’t book again.

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Nine Five
Katy, Texas, US
Dec 13, 2021 11:46 am EST

How come when I bought a ticket you charged me double, and yet the money was taken within seconds out off my account, and when refund my money it would take from 48 hours up to two weeks.
Why don’t you refund my money as quick as you charged me.
What kind of dumb customer Satisfied service you have for your customers.
It seems stealing is your profession.
I’m really angry, I’m losing my mind.
I would talk to my lawyer and I would sue you.

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Nine Five
Katy, Texas, US
Dec 13, 2021 11:41 am EST

I was charged double when I bought 2 tickets from CheapOair, and I was charged overdraft by my bank.
I would never ever ever buy even a candom from CheapOair.
That called stealing

T
T
Teresa Parker
US
Sep 11, 2019 3:43 am EDT

Do not use cheap o air. They charged me twice for my seat assignment. I was transferred several times and no resolution to double billing.

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CheapOair no e-ticket attached=no flight!

We booked and paid for our flights from Calgary to Guatemala back in March 2008. On Aug 30, we checked-in, only to be told by the airline that our booking numbers did not have an e-ticket 'associated' with our e-ticket number. This meant we could not get on the flight.. After speaking to cheapoair.com, we were informed that the earliest they could deal with it was on Monday, when the call centres for the travel agencies would be open. We waited for Monday, did not receive a call from them, and called them ourselves. They assured us that someone was dealing with our case.. Apparently, they conducted a conference call between the airlines involved in our flights. None of them accepted the responsibility for the booking mistake. This is interesting, as the check-in representative at Air Canada, after trying for 1 1/2 hrs to find the source of the problem, could only work out that it had to be the booking agent's fault. After painfully calling cheapoair, each time having to repeat a process of retrieving our booking details and our file notes, which would always take forever and be a different phone consultant, I was eventually able to speak to a supervisor. This was the best they could do, despite requesting a manager over and over again. A senior supervisor informed me that the re-booking penalty and fare difference would not be covered and the earliest flight would cost us $659 per person to fly out the next day. Otherwise, we could fly out 2 days later for only $302 in total.. Obviously, we went for the cheaper option, despite the inconvenience. We received an email outlining the change in dates & awaited the confirmation booking/itinerary. We thought this was all settled.. At midnight, (6 hrs later!) we received a call claiming that we could not fly out on the date expected for that price. Instead, because it took them so long to book it with the airline, the price had gone up and now we had to fly out a day later for the pre-agreed price! Obviously, we had no choice but to accept a further day delay. We awoke the next day, assuming the situation was booked and done. We were soon mistaken.. An email at 11.30am revealed that they had had problems with the re-booking fee and our credit card. Instead of someone phoning us to re-check our credit card details, they had left the communication to a crappy email! What if we didn't have access to a computer? Were they just going to leave us stranded? Further frustrating phone calls (and some expletives) finally produced a re-booked flight. We received the itinerary. Hooray! We rang the airlines to double check that the same mistake of our e-ticket not being attached had not happened again. WRONG! My partner's ticket was clearly on their ticketing system, but mine was not.. Imagine if we'd turned up at the airport to deal with the same thing all over again? When we checked the emailed itinerary, sure enough, my e-ticket number is the same as the one for our original flight details... NOT the changed version. How incompetent are these people? We are still currently trying to get someone who knows what they're doing in that stupid call centre to work out where the heck my e-ticket has disappeared to! Each time, it is a painful process that takes hours to do something that any ordinary individual can do online in a matter of minutes. To their credit, they gave us a whopping $50 discount towards the re-booking fee. How generous. How is this possible, that a company who offers a product, can not deliver what they promise, then not accept any consequence as a result of their terrible business operations? I can understand that this is a non-refundable ticket option - it's not the first time I have made this decision to book in this way. However, when we have done everything right, why do we get punished for something the booking agent is clearly to blame for? I have told all my friends about this company. I just wish I could do more..

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CheapOair fraud ticket selling and lies

I booked a ticket from Beijing to Boston on July 28th, 2008. The ticket was $100 cheaper than my other choices on that day. I called them and asked about restriction on this ticket since it's cheaper and provided them with my passport and nationality. I called again to verify my credit informations and asked about the restrictions again. Nothing was mentioned to me. Then paid the bill.

Today is July 31th, I got a call saying if I'm flying with this ticket, I need to apply for a transit visa, which will take at least 5 business days. My flight is August 7th. I called cheapoair.com, 3 times, one hanged up my phone. one supervisor mislead me with the credit points thing. He told me if I cancel the ticket, I get credit points and I can use them in the future at any agent or air companies. Then I asked again to double check, he changed his words and said no, I could only fly with the same air company. So I hanged up and called the airline to double check this credit points thing. And I was told NO. IT's Not the Truth! Even if they give me the credit points, I'll have to fly with the same airline only, within one year.

But the third one, a supervisor again, gave me a different explanation that I can only fly with air Canada from Beijing to Boston only. God. I can fly with any other airline with this price for a round trip. This credit points means NO Points.

Cheapoair is absolutely a NIGHTMARE. Avoid them whenever possible. Speak with an accent, always trying to interrupt you, impatient, bad attitude. And LIE! How can they provide wrong informs to customers and trying to cheat them?

Fraud!

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About CheapOair

Screenshot CheapOair
CheapOair is an online travel agency that offers a range of services including cheap airline tickets, hotel bookings, car rentals, vacation packages, and other travel-related services. With over 20 years of experience, the company prides itself on its ability to offer deeply discounted rates on travel bookings for individuals and businesses alike.

At CheapOair, customers have access to a wide range of travel options from over 600 airlines, 1 million hotels, and numerous rental car companies to select from, ensuring a seamless and enjoyable travel experience. With a simple and user-friendly website, customers can easily search for the flights, hotels, and vacation packages that best suit their needs by inputting their travel dates and destination.

One of the best features of CheapOair is their price match guarantee, which promises to match or beat any lower price found by its customers. This policy ensures that customers get the best possible rates on their travel bookings, giving them the peace of mind that they are receiving the best value for their money.

Moreover, customers can take advantage of CheapOair's extensive travel resources including their online blog, travel guides, and customer support team to make informed travel decisions and quickly resolve any issues that may arise during their trip.

With a strong track record of customer satisfaction, CheapOair has established itself as a one-stop-shop for affordable travel bookings, making it a go-to option for both business and leisure travelers. So, if you're looking for discounted travel options and a seamless booking experience, CheapOair.com is definitely worth exploring.
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Overview of CheapOair complaint handling

CheapOair reviews first appeared on Complaints Board on Dec 19, 2006. The latest review Terrible Experience with Refunds and Customer Service was posted on Nov 17, 2024. The latest complaint Booking flight was resolved on Jul 18, 2024. CheapOair has an average consumer rating of 3 stars from 564 reviews. CheapOair has resolved 279 complaints.
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    c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States
  5. CheapOair social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all CheapOair contacts

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